Getting Started

NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-alone
application, outside of Vision Diagnostics.
6. If running Vision Diagnostics, select the appropriate language and select Continue.
7. In the End User License Agreement page, select Agree if you agree with the terms. The Vision
Diagnostics utility launches with the Survey tab displayed.
HP PC Hardware Diagnostics (select models only)
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID is generated. This ID can then be provided to support to help determine how to correct the problem.
Why run HP PC Hardware Diagnostics
The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the
support process when issues are found. The tools save time by pinpointing the component that needs to be
replaced.
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Isolate true hardware failures: The diagnostics run outside of the operating system so they eectively
isolate hardware failures from issues that may be caused by the operating system or other software
components.
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Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is
generated. This ID can then be provided to the call agent, who will either schedule support or provide
replacement parts.
How to access and run HP PC Hardware Diagnostics
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics to a USB device on page 7.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
6 Chapter 3 Using HP Diagnostic Solutions