Maintenance and Service Guide

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 73
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 74
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 74
Installing HP PC Hardware Diagnostics Windows ............................................................................. 74
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 74
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 75
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 75
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 75
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 75
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 76
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 76
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 76
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 76
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 76
9 Backing up, restoring, and recovering ........................................................................................................... 78
Backing up information and creating recovery media ........................................................................................ 78
Using Windows tools ......................................................................................................................... 78
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 78
Restoring and recovery ........................................................................................................................................ 79
Restoring, resetting, and refreshing using Windows tools .............................................................. 79
Recovering using HP Recovery media ............................................................................................... 79
Changing the computer boot order ................................................................................................... 79
10 Specications ............................................................................................................................................ 80
Computer specications ...................................................................................................................................... 80
39.6-cm (15.6-in) display specications ............................................................................................................. 81
M.2 SATA solid-state drive specications ............................................................................................................ 81
M.2 PCIe solid-state drive specications ............................................................................................................ 82
Hard drive specications ..................................................................................................................................... 83
11 Power cord set requirements ...................................................................................................................... 84
Requirements for all countries ............................................................................................................................ 84
Requirements for specic countries and regions ................................................................................................ 85
12 Statement of memory volatility .................................................................................................................. 87
Nonvolatile memory usage ................................................................................................................................. 90
Questions and answers ....................................................................................................................................... 92
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