Maintenance and Service Guide HP Z8 G4 Workstation
© Copyright 2018 HP Development Company, L.P. Product notice AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Celeron are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product features ....................................................................................................................................................................................... 1 Standard configuration features ............................................................................................................................................ 1 Front panel components ...........................................................................................
Right panel .............................................................................................................................................................................. 18 Power supply .......................................................................................................................................................................... 19 Access panel ..........................................................................................................................
Solving software problems .................................................................................................................................................. 72 7 POST error messages and diagnostic front panel LEDs and audible codes ................................................................................. 73 POST numeric codes and text messages ...........................................................................................................................
Changing the computer boot order ....................................................................... 92 Removing the HP Recovery partition (select products only) ............................ 92 Appendix A Battery replacement ............................................................................................................................................................ 93 Appendix B Statement of memory volatility .................................................................................
1 Product features Standard configuration features Features may vary depending on the model. NOTE: A technical white paper providing additional information regarding the HP Z8 G4 Workstation is available at http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-1334ENW.
Front panel components NOTE: Refer to the illustration that most closely matches your computer. The computer model in the following image features the premium front input/output module. Item Icon Component (1) Power button (2) Drive light (3) Audio-out (headphone)/Audio-in (microphone) combo jack (4) USB 3.x SuperSpeed port with HP Sleep and Charge (5) USB 3.
Item Icon Component (1) Power button (2) Drive light (3) Audio-out (headphone)/Audio-in (microphone) combo jack (4) USB 3.x SuperSpeed port with HP Sleep and Charge (5) USB 3.
Left-side components 4 Item Component (1) Access panel handle (2) Access panel lock Chapter 1 Product features
Rear panel components Item (1) Icon Component Item Icon Component Power button (8) PS/2 keyboard jack On: The computer is on. Blinking white: The hard drive is being accessed. (2) Security cable slot (9) PS/2 mouse jack (3) Power connector (10) Audio-in (microphone) jack (4) Serial port (11) Audio-out (headphone) (5) USB 3.
2 Illustrated parts catalog Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting support for assistance.
Computer major components Item Component Item Component (1) Heat sink (12) Interior upper cover (2) Processor (13) Chassis, top cover, and right cover (3) Memory modules (4, DIMM) (14) Power supply (4) Internal PCIe bracket (15) Optical drive (5) Access panel (16) Hard drive, 3.25-in. (6) PCIe card (17) Drive carrier (7) Rear fan (18) front I/O assembly (8) Top memory fan (19) Hard drive, 2.5-in.
3 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. The power cord must be disconnected from the power source before opening the computer to prevent system board or component damage.
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ● Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging.
Recommended materials and equipment The following grounding equipment is recommended to prevent electrostatic damage: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cords of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard ties to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps pr
Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3. Always unplug the computer when cleaning with liquids or damp cloths. 4. Always unplug the computer before cleaning the keyboard, mouse, or air vents. 5. Disconnect the keyboard before cleaning it. 6.
CAUTION: Never remove a wide, level key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and then squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Cables and connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
4 Removal and replacement procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet.
Top cover 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14). 2. Position the computer in the upright position with the right side toward you. 3. Release the two tabs (1) on the rear panel from the computer. 4. Swing the rear edge of the top cover (2) away from the computer. 5. Remove the top cover (3). 6. Remove the top cover. Reverse this procedure to install the top cover.
Front bezel 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14). 2. Position the computer on its right side with the bottom toward you. 3. Release the two tabs (1) on the bottom of the front bezel from the computer. 4. Swing the bottom edge of the front bezel (2) away from the computer. 5. Remove the front bezel (3). 6. Remove the front bezel. Reverse this procedure to install the front bezel.
Dust filter 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14). 2. Remove the front bezel (see Front bezel on page 16). 3. Lift the top and bottom dust filters by the blue touchpoints to remove them from the front bezel. 4. Install the new dust filters in the same locations as the previous dust filters. NOTE: 5. The new dust filters attach magnetically. Install the front bezel (see Front bezel on page 16).
Right panel 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14). 2. Position the computer with the right side toward you. 3. Remove the two Torx15 M3.3×7.0 screws (1) that secure the right panel to the computer. 4. Remove the right panel (2) by swinging the right edge away from the computer. Reverse this procedure to install the right panel.
Power supply Follow these steps to remove the power supply: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14). 2. Position the computer with the rear panel toward you. 3. Press down and hold the power supply release latch (1). 4. Remove the power supply (2) by sliding it out of the computer. To test the power supply: 1. Remove the power supply from the computer. 2. Connect the power cord to the wall outlet. 3. Connect power cord to the power supply (1). 4.
Access panel 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14). 2. Position the computer with the left side toward you. 3. Swing the access panel release latch (1) up. 4. Use the access panel release latch to swing the top edge of the access panel (2) away from the computer. 5. Remove the access panel (3) by lifting it straight up. Reverse this procedure to install the access panel.
Storage device 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14). 2. Remove the access panel (see Access panel on page 20). 3. Release the drive carrier door (1) by swinging it open. 4. Remove the drive carrier (2) from the computer. 5. Separate the drive carrier retention arms (1) from the storage device, making sure the retention pins (2) fully release from the device. 6. Remove the storage device (3) from the drive carrier.
Interior covers 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14). 2. Remove the access panel (see Access panel on page 20). 3. Position the computer on its right side with the bottom toward you. 4. Use the interior upper cover release latch (1) to swing the interior upper cover (2) up and back until it rests at angle. 5. Remove the interior upper cover (3). 6.
Rear fan Follow these steps to remove the rear fan: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14). 2. Remove the access panel (see Access panel on page 20). 3. Remove the interior upper cover (see Interior covers on page 22). 4. Release the two upper retention clips (1) that secure the rear fan to the computer chassis. 5. Slide the rear fan (2) away from the computer. 6. Lift the rear fan (3) as far as the rear fan cable allows. 7.
Optical drive 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14). 2. Remove the access panel (see Access panel on page 20). 3. Remove the interior upper cover (see Interior covers on page 22). 4. Disconnect the optical drive cables from the optical drive rear panel (1). 5. Release the optical drive by lifting up on the drive release bar (2). 6. Press on the optical drive rear panel (3). 7. Remove the optical drive (4).
Internal PCIe bracket Follow these steps to remove the internal PCIe bracket: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14). 2. Remove the access panel (see Access panel on page 20). 3. Remove the interior upper cover and interior lower cover (see Interior covers on page 22). 4. Release the retention tab (1) that secures the internal PCIe bracket to the computer. 5. Release the internal PCIe bracket (2) by sliding it to the left. 6.
Memory fan Follow these steps to remove the memory fan: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14), and then remove the following components: a. Access panel (see Access panel on page 20) b. Interior upper cover (see Interior covers on page 22) c. Internal PCIe bracket (see Internal PCIe bracket on page 25) 2. Release the two retention clips (1) that secure the memory fan to the computer. 3. Tilt the memory fan (2) away from the computer. 4.
Front I/O assembly Follow these steps to remove the front I/O assembly: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14), and then remove the following components: a. Access panel (see Access panel on page 20) b. Interior upper cover (see Interior covers on page 22) c. Internal PCIe bracket (see Internal PCIe bracket on page 25) d. Memory fan (see Memory fan on page 26) 2. Disconnect the I/O front audio cable (1) from the system board. 3.
8. Remove the front I/O assembly (2). Reverse this procedure to install the front I/O assembly.
Front card guide and fans Follow these steps to remove the front card guide and fans: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14). 2. Remove the access panel (see Access panel on page 20). 3. Remove the interior upper cover and interior lower cover (see Interior covers on page 22). 4. Disconnect the cables from the placeholder sockets (1) on the front card guide and fans housing. 5.
System board NOTE: The system board spare part kit includes replacement thermal material. Follow these steps to remove the system board: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14), and then remove the following components: a. Access panel (see Access panel on page 20) b. Interior upper cover and interior lower cover (see Interior covers on page 22) c. Rear fan (see Rear fan on page 23) d. Internal PCIe bracket (see Internal PCIe bracket on page 25) e.
3. Use the plastic handle (1) to slide the system board (2) away from the computer rear chassis, and then remove the system board. Reverse this procedure to install the system board.
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Follow these steps to remove the heat sink: NOTE: When replacing the heat sink, be sure that the processor (see Processor on page 33) is removed from the defective heat sink and installed on the replacement heat sink. 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14). 2. Remove the access panel (see Access panel on page 20). 3.
Processor NOTE: The processor spare park kit includes replacement thermal material. Follow these steps to remove the processor: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 14), and then remove the following components: a. Access panel (see Access panel on page 20) b. Interior upper cover and interior lower cover (see Interior covers on page 22) c. Heat sink (see Heat sink on page 32) 2. Turn the heat sink upside down with the heat sink fan toward you. 3.
CAUTION: When installing the processor into the processor holder, make sure the corner of the processor with the triangle icon (1) is aligned with the corner of the processor holder with the triangle icon (2), and the notches (3) in the processor are aligned with the ribs (4) on the processor holder clips.
5 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: 1. Turn on or restart the computer. 2. Repeatedly press F10 when the monitor light comes on to access the utility. You can also press Esc to a menu that allows you to access different options available at startup, including the Computer Setup utility.
Computer Setup–Main NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-1 Computer Setup—Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected.
Table 5-1 Computer Setup—Main (continued) Option Description Update System BIOS (continued) ● Lock BIOS Version If this option is checked, the system is locked to the current BIOS version and updates are not allowed. ● BIOS Update Preferences Allows the administrator to select the source of network updates (www.hp.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Security Option Description Create BIOS Administrator Password Lets you set and enable a BIOS administrator password, which includes the following privileges: ● Manage other BIOS users ● Full access to BIOS policy and settings ● Unlock the computer when other BIOS users fail the preboot authentication.
Table 5-2 Computer Setup—Security (continued) Option Description Create BIOS Power-On Password Lets you set and enable a BIOS power-on password. The power-on password prompt appears after a power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot. Change BIOS Power-On Password (This selection is active only if a BIOS power-on password is set.) Lets you change the BIOS power-on password.
Table 5-2 Computer Setup—Security (continued) Option Description Smart Cover (continued) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user with a POST error on the first boot after the sensor detects removal of the cover. If the password is set, Administrator Password requires that the password be entered to boot the computer if the sensor detects that the cover has been removed.
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading UEFI boot sources always have precedence over legacy boot sources. Boot Options (continued) ● Num lock on at boot ● Legacy Boot Order Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Specify the order of attached hard drives.
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. System Options (continued) Built-In Device Options Virtualization Technology for Directed I/O (VTd) Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled.
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Power Management Options Runtime Power Management (enable/disable) Power Management Options (continued) Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled.
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading SOL Terminal Emulation Mode (ANSI / VT100). Default is ANSI. SOL terminal emulation mode is only activated during remote AMT redirection operations. The emulation options allow administrators to select which mode works best with their console. Verbose Boot Messages (enable/disable). Default is enabled. Verbose boot shows additional logging information during the boot.
6 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed.
● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources installed and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary monitor adapter. During boot, the other monitor connectors are disabled and if the monitor is connected into these ports, the monitor will not function.
Computer date and time display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory. 3. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution 2. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on. 3. Replace the system board. OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on white then: 1. Check that the unit is plugged into a working AC outlet. 2. Open the access panel and check that the power button cable is properly connected to the system board.
Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution Power supply will not turn on because of internal power supply fault. Verify the power supply functionality. 1. Disconnect the power cord from the computer. 2. Disconnect all power supply cables from the system board. 3. Reconnect the power cord to the power supply.
Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. Type file in the taskbar search box, and then select File Explorer from the list of applications. In the left column, expand This PC, right-click on a drive, select Properties, and then select the Tools tab. Under Error checking click Check. 2. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem.
Nonsystem disk/NTLDR missing message. Cause Solution 3. Install system files for the appropriate operating system. Hard drive boot has been disabled in Computer Setup. Run the Computer Setup utility and enable the hard drive entry in the Advanced > Boot Options list. Bootable hard drive is not attached as first in a multi-hard drive configuration. If attempting to boot from a hard drive, ensure it is attached to the system board SATA0 connector.
Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card. Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows.
After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the computer on for the first time. Wait a few seconds so that the operating system can recognize the reader and the available ports, and then recognize the media inserted in the reader.
Blank screen (no video). Cause Solution 2. Monitor is configured to use an input that is not active. Expand the Resolution box, and then use the sliding control to reset the resolution. Use the monitor's on-screen menu controls to select the input that is being driven by the system. Refer to the monitor's user documentation for more information on the on-screen controls and settings.
Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Download the latest graphics drivers from hp.com. Monitor is not capable of displaying requested resolution. Change resolution. Graphics card is bad. Replace the graphics card.
“Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect. To enter Safe Mode: 1. Log into the computer using an Administrator account. 2. Type msconfig in the taskbar search box, and then select msconfig from the list of applications. 3.
Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted.
Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format. Line-in jack is not functioning properly. Cause Solution Jack has been reconfigured in the audio driver or application software. In the audio driver or application software, reconfigure the jack or set the jack to its default value.
Solving printer problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers for the application are not installed. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [
Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive. Cause Solution If your computer is equipped with USB 3.0 ports, connected USB 3.
Solving hardware installation problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Computer will not start. Cause Solution panel LEDs and audible codes on page 73 to determine possible causes for the blinking red and beep codes. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes Red three times and then white two times. Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1.
Table 6-2 Solving network problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. Type device manager in the taskbar search box, and then select Device Manager from the list of applications.
Network controller stopped working when an expansion board was added to the computer. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Reinstall the network drivers using the Windows recovery tools.
Solving memory problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory.
Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified). Cause Solution The device is attached to a USB port that has been hidden in Computer Setup.
Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Solving Internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance. Web browser is not set up properly. Verify that the Web browser is installed and set up to work with your ISP.
Solving software problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
7 POST error messages and diagnostic front panel LEDs and audible codes This chapter lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action 002-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2. Flash the ROM if needed. 3.
Control panel message 00C-PMM Deallocation Error during MEBx Cleanup 00D-Setup Error during MEBx Execution 00E-Inventory Error during MEBx Execution 00F-Interface Error during MEBx Execution Description Recommended action Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. MEBx selection or exit resulted in a setup failure. BIOS information passed to the MEBx resulted in a failure.
Control panel message Description Recommended action 2E3-Incompatible Memory Module in Memory Socket(s) X, X, ... A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset. 1. Verify proper memory module type. 2. Try another memory socket. 3. Replace with a supported module. 2E4-DIMM Configuration Warning The current memory configuration is not optimized.
Control panel message 400-Serial Port A Address Conflict Detected 401-Serial Port B Address Conflict Detected 402-Serial Port C Address Conflict Detected 403-Serial Port D Address Conflict Detected Description Recommended action Both external and internal serial ports are assigned to the same resources. Both external and internal serial ports are assigned to the same resources. Both external and internal serial ports are assigned to the same resources.
Control panel message Description Recommended action 801-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 1. Reseat CPU fan. 2. Reseat fan cable. 3. Replace CPU fan. 1. Reseat chassis, rear chassis, or front chassis fan. 2. Reseat fan cable. 3. Replace chassis, rear chassis, or front chassis fan.
Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) ar
Category Hardware Thermal System board Major/minor code Description 2.3 The embedded controller policy requires the user to enter a key sequence. 2.4 The embedded controller is checking or recovering the boot block. 3.2 The embedded controller has timed out waiting for BIOS to return from memory initialization. 3.3 The embedded controller has timed out waiting for BIOS to return from graphics initialization. 3.4 The system board displays a power failure (crowbar).* 3.
8 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: administrator password and power-on password. When you establish only an administrator password, any user can access all the information on the computer except Computer Setup.
Changing a Setup or Power-on password To change the power-on or setup password, complete the following steps: 1. Turn on or restart the computer. To change the Setup password, go to step 2. To change the Power-on password, go to step 3. 2. To change the Setup password, as soon as the computer turns on: - Press the Esc key while “Press the ESC key for Startup Menu” message is displayed. - Press the F10 key to enter Computer Setup. 3.
9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics is not installed on your computer, first you must download and install it.
Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows computer to download this tool because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2.
Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a flash drive: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select Run.
Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations: ● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for downloading the diagnostic tools.
10 System backup and recovery Backing up, restoring, and recovering in Windows 10 This section provides information about the following processes. The information in the section is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to Help and Support. ▲ Type help in the taskbar search box, and then select Help and Support.
○ Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ○ HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. ○ To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see Help and Support. ▲ ● Not all methods are available on all products. Type help in the taskbar search box, and then select Help and Support.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process. ● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: 1. Insert the HP Recovery media. 2. Access BIOS. Restart the computer, quickly press esc, and then press f9 for boot options. 3.
A Battery replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The product may contain an internal lithium manganese dioxide, vanadium pentoxide, or alkaline battery or battery pack. There is risk of fire and burns if the battery pack is not handled properly.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer. 5. Remove the access panel. 6. Locate the battery and battery holder on the system board. NOTE: On some computer models, it may be necessary to remove an internal component to gain access to the battery. 7.
NOTE: After the battery has been replaced, use the following steps to complete this procedure. 8. Replace the access panel. 9. Plug in the computer and turn on power to the computer. 10. Reset the date and time, your passwords, and any special system setups using Computer Setup. 11. Lock any security devices that were disengaged when the access panel was removed.
B Statement of memory volatility The purpose of this chapter is to provide information regarding erasing and resetting non-volatile memory integrated into the system board. This chapter outlines instructions for restoring memory that can contain personal data or custom settings. HP Business PC products that use Intel- or AMD-based system boards contain volatile DDR memory. The amount of non-volatile memory present in the system depends upon the system configuration.
Non-volatile memory type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory writeprotected? How is this memory reset or cleared? this ROM in an inappropriate manner can render the computer nonfunctional. DIMM Serial Presence Detect (SPD) configuration data 512 Bytes per memory module, 128 Bytes programmable No Yes Stores memory module information.
● BIOS administrator password ● POST power-on password ● TPM memory ● Virtualization and TXT settings ● SureStart settings 4. Enter the BIOS (F10) setup menu. Select the Advanced tab, and navigate to Secure Boot Configuration. Check the Reset Secure Boot keys to factory defaults box. Save and exit. Upon restart, navigate back to Secure Boot Configuration from the Advanced tab. Now check the Clear Secure Boot Keys box, save, and restart. The system secure boot keys are now cleared. 5.
Questions and answers 1. 2. How can the BIOS settings be restored (returned to factory settings)? 1. Turn on or restart the computer and press F10 as soon as the HP logo appears. 2. Select the Main menu, then select Apply Factory Defaults and Exit.
C Specifications Metric U.S. Width 21.6 cm 8.5 in Depth 55.1 cm 21.7 in Height 44.5 cm 17.5 in Weight 31.7 kg maximum, 22.4 kg minimum, 23.7 kg typical (exact weights depend on configuration) 70.0 lbs maximum, 49.4 lbs minimum, 52.2 lbs typical (exact weights depend on configuration) Operating 5° to 35°C 40° to 95°F Nonoperating -40° to 60°C -40° to 140°F Computer dimensions Temperature Range NOTE: The operating temperature is derated 1.
Metric U.S.
D Linux technical notes HP offers a variety of Linux solutions for HP workstation customers: ● HP supports Ubuntu on some HP workstations. ● HP supports Red Hat Enterprise Linux (RHEL) on HP workstations. ● HP certifies and supports SUSE Linux Enterprise Desktop (SLED) on HP workstations. For Linux setup and restore procedures, see the user guide for your workstation at http://www.hp.com/support/ workstation_manuals.
Audio All HP workstations come with built-in audio hardware. The audio hardware is supported by the Advanced Linux Sound Architecture (ALSA) drivers included with all modern Linux distributions. The audio hardware provides basic playback and recording features. The ability to simultaneously play audio from multiple sources, such as applications and CDs, is provided in the ALSA driver that provides audio mixing. The performance of software audio mixing and playback is greatly improved in ALSA version 1.0.
NVIDIA graphics workstations Some workstation configurations come with NVIDIA Quadro graphics hardware. HP recommends the use of NVIDIA drivers for best results on Linux systems. HP provides recommended versions of the drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and from workstation driver repositories on hp.com. When HP installers are used, their contents and documentation links are located in the /opt/hp/ nvidia folder.
AMD graphics workstations Some workstation configurations include AMD graphics hardware. The supported Linux distributions should all have some “in-box” driver that supports the hardware well enough for the X server to run. Here are some of the Xorg drivers that may be loaded as the server starts: ● The Radeon in-box X driver will associate with some older GPUs. ● The fbdev or vesa X driver may activate for certain other cards.
Index A access panel locked 49 removal and replacement access panel handle 4 access panel lock 4 audible codes 79 audio problems 60 audio-in jack 2, 3, 5 audio-out jack 2, 3, 5 connectors power 5 Customer Support B battery disposal 13 battery replacement 93 beep codes 79 booting options Full Boot 73 Quick Boot 73 buttons power 2, 3, 5 C cautions AC power 8 cables 13 electrostatic discharge 8 keyboard cleaning 11 keyboard keys 12 changing a Power-On password 82 changing a Setup password 82 cleaning compute
memory nonvolatile 96 problems 68 volatile 96 memory card reader 2, 3 memory fan removal and replacement microphone jack 2, 3, 5 monitor problems 56 mouse problems 63 26 N network jack 5 network jack (AMT enabled) 5 network problems 65 nonvolatile memory 96 numeric error codes 74 O operating guidelines 10 optical drive location 2, 3 removal and replacement overheating, prevention 10 24 P password clearing 81 power-on 81 setup 81 passwords 82 PCIe slot 5 ports Ethernet 5 serial 5 USB 3.
