HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures

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HP Notebook Hard Drives & Solid State

Drives

Identifying, Preventing, Diagnosing and

Recovering from Drive Failures

Care and Maintenance Measures

Technical White Paper

Table of contents

Identifying, Preventing, Diagnosing, and Recovering from Drive Failures .................................................... 2

Introduction ..................................................................................................................................... 2

Symptoms of Hard Drive (HDD) Performance Issues .............................................................................. 2

Hard Drive / Solid State Drive Troubleshooting Flowchart ..................................................................... 4

Hard Drive & Solid State Drive Diagnostics ......................................................................................... 5

Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI) ...................................................... 5

HP 3D Drive Guard .......................................................................................................................... 5

Firmware & Product Updates ............................................................................................................. 6

Intel Matrix Storage Technology driver ............................................................................................... 6

Installing SATA drivers ...................................................................................................................... 6

Care and Maintenance Measures .......................................................................................................... 7

Preparing Advanced Format HDDs for Microsoft Windows installations .................................................. 7

Hard Drive Mounting Bracket ............................................................................................................ 7

HP CMI - Client Management Interface ............................................................................................... 7

Additional HP Recommendations for Optimizing Performance on Products with Older Operating Systems .. 7

For more information ........................................................................................................................ 8

Summary of content (8 pages)

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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table of contents Identifying, Preventing, Diagnosing, and Recovering from Drive Failures .................................................... 2 Introduction ..................................................................................................................................... 2 Symptoms of Hard Drive (HDD) Performance Issues .
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Identifying, Preventing, Diagnosing, and Recovering from Drive Failures Introduction This white paper explains how companies and users can reduce the risk of hard drive failures. These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more. The following sections explain how to identify and possibly prevent hard drive (HDD) and Solid State Drive (SSD) failures.
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File Corruption One of the most difficult software problems to trace is file corruption, because corruption occurs very easily during routine computer handling. For example, powering off the notebook before the OS has completed the shutdown process can create corrupted boot files that ultimately result in blue screens and/or continuous reboots. Issues such as blue screens, application lockups, and other occurrences are caused by write splices. A write splice is an incomplete write to a sector of the HDD.
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Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of Drive Failure Recommended Actions for End User to Take Document any error codes related to the drive failure that have occurred during POST or when attempting to access the drive Document the symptoms e.g.
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Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics HP Diagnostics In the event you experience hard or solid state drive issues, the first step is to select the f2 function key when booting up the system. This diagnostic routine detects any faults and issues that can cause the drive to fail. Note: The short/Basic and long/Full versions have been combined into one. When initiated, the diagnostics perform the following steps:  Runs the short/basic test.
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Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are configured with Intel Matrix Storage Manager Technology. The Intel Matrix Storage Technology solution technology provides improved performance and reliability, as well as support for lower power consumption on computer systems equipped with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are released to address known issues.
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Care and Maintenance Measures Preparing Advanced Format HDDs for Microsoft Windows installations Historically, hard disk drives (HDDs) have used 512-byte sectors; however, this sector size is now limiting HDD capacity. To address this limitation, the industry is moving Advanced Format drives with 4096-byte (4-KB) sectors – eight times larger than current drive technology.
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Windows XP http://support.microsoft.com/default.aspx?scid=kb;EN-US;314848 Windows XP command line: http://support.microsoft.com/default.aspx?scid=kb;EN-US;283080 Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;227463  Use the Microsoft Recovery Console periodically to run the chkdsk /p /r commands in order to check your hard drive for any errors, bad sectors, and/or recovery of readable information.