HP PCs - HP Support Assistant 9.0 (Windows 10, 8, 7)

Technical white paper | HP Support Assistant 9.0
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printer”. You can also manually add a device in the same window by typing the product and serial
numbers in the appropriate fields, then clicking “Find my product”.
Updates and messages
HP Support Assistant automatically performs a weekly scan. During the weekly scan, HP Support
Assistant detects your devices, scans for PC and printer status, and then populates messages and
software updates. The messages and software updates are split into two separate cards on the
dashboard and include different priority categories. These categories are important, recommended,
and optional. Important messages and updates are critical in nature and can address issues,
improving overall reliability. Recommended messages and updates are less critical in nature but can
be useful in improving the performance of your HP PC and printers. Optional messages and updates
can help to improve your experience. For example, if during the weekly scan HP Support Assistant
determines that your Windows firewall is disabled, a recommended message will be delivered with
information on how to address this condition.
Security
The information displayed in the Security card of HP Support Assistant is useful in identifying key
settings and options for your device. General security settings include network firewall status, virus
protection status, and spyware and unwanted applications protection status.
Troubleshooting
HP Support Assistant includes one click fixes, diagnostics, and guided troubleshooters for a variety of
issues including operating system, display, power, performance, audio, and storage. These
troubleshooters guide you through steps involved in resolving issues, will work to resolve them
automatically, or will open the Virtual Agent. As more steps are performed, HP Support Assistant
narrows down to the most likely resolution of the issue.
For printers, HP Print and Scan Doctor provides troubleshooting tools that can help resolve common
problems you might experience when your HP printer is connected to any Windows-based
computer.
One Click Fixes
HP Support Assistant offers variety of one-click fixes which are designed to troubleshoot and
automatically fix various issues in PCs.
The Operating System Check tool performs a comprehensive scan to identify common issues within
the operating system and auto applies the necessary fixes.
The Performance Tune-up tool analyzes the system to identify areas which may be causing slower
performance and can clean up subsequent files and caches.
The Audio Check tool can identify various issues with audio and can apply auto fixes to volume and
microphone issues, primary audio devices, re-installation of drivers, and provide virtual support if
needed.
And lastly, the Network Check tool detects an operating system’s common problems with a network
and can reset the adapters and apply fixes automatically.