HP PCs - HP Support Assistant 9.0 (Windows 10, 8, 7)

Technical white paper | HP Support Assistant 9.0
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Virtual Agent
The HP Virtual Agent (VA) is an AI-driven bot that allows you to chat using Natural Language
Processing (NLP). The VA will discover your intent from your input and direct the you to the most
relevant solutions, whether it be a knowledge-based document, a guided troubleshooter, or a turn-
by-turn solution directly in the VA chat window. Context is passed to the VA to identify specific
issues, products, and installed features so you don’t have to enter it yourself. The VA can also access
HP services such as the Product Content Browser, Warranty Check, and other services to help gather
additional context. It is also used to start interactive diagnostics on your devices, such as checking
for OS issues. If the Virtual Agent is unable to solve your problem, you also have the option of
escalating to a live agent.
Specifications
Specifications are split into hardware and software categories. For PCs, general specifications show
information about your operating system version, microprocessor type, system memory
configuration, system board, and system basic input/output system (BIOS) revision. Video shows the
graphic device, current resolution, refresh rate, and driver version. Audio displays a list of configured
audio devices, current status, driver name, and version information. From the specifications page,
links are available to related diagnostics and troubleshooters.
Battery
The battery card shows the health of the battery and contains useful links as well as the HP Battery
Check tool. The Battery Check tool tests the functionality of the battery and can show both basic or
advanced information on the results as well as offering a link to where to purchase a replacement if
needed.
Storage
The storage card also shows the health of your configured storage options (tested weekly) as well as
displaying model information and storage-related links and tools.
Warranty
Warranty end dates and remaining warranty are available under the warranty card. If you allow HP
Support Assistant to send the serial number from your device, the same servers used by HP technical
support are contacted over the Internet to provide the most accurate status. Optional services can
also be found in this section for applicable models.
Support
Support resources
HP Support Forums allow you to join the conversation in HP peer-to-peer forums to find solutions,
ask questions, and share tips on HP printers, tablets, and computer products including hardware,
software, and operating system support topics.
SmartFriend (available in select countries) provides technical support for computer software,
hardware or peripheral, and networking issues over the phone and through online chat for a single