Maintenance and Service Guide HP 15 Laptop PC
© Copyright 2018, 2019 HP Development Company, L.P. AMD, Athlon, Ryzen, and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Windows is a trademark of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 6 Right side ...............................................................................................................................................................
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 33 Component replacement procedures .................................................................................................................. 33 Preparation for disassembly ............................................................................................................. 33 Optical drive .........................................................................
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 81 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 81 Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 81 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ...........................................................................
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1 Product description Table 1-1 Product components and their descriptions Category Description Product Name HP 15 Laptop PC Model numbers: 15-db0xxx, 15-db1xxx, 15g-db0xxx, 15g-db1xxx, 15q-dy0xxx, 15q-dy1xxx, 15z-db000, 15z-db100 Processor AMD processors: A9-9425 (3.1 GHz, turbo up to 3.7 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W A4-9125 (2.3 GHz, turbo up to 2.
Table 1-1 Product components and their descriptions (continued) Category Description AMD Radeon 520 with up to 2 GB of dedicated video memory Panel 39.6 cm (15.6 in), WLED, eDP, slim-flat (3.
Table 1-1 Product components and their descriptions (continued) Category Description 256 GB, PCIe, solid-state drive + 1 TB, 5400 rpm hard drive 256 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive 128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive Optical drive 9.0 mm tray load DVD+/-RW Double-Layer Writer Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.
Table 1-1 Product components and their descriptions (continued) Category Description Keyboard/pointing devices Keyboard: Full-size, textured, island-style keyboard with numeric keypad Full-size, two coat paint, backlit, island-style keyboard with numeric keypad Full-size, three coat paint, backlit, island-style keyboard with numeric keypad TouchPad: Multitouch gestures enabled Supports Modern Trackpad Gestures Taps enabled by default Power requirements Battery: 3-cell Prismatic/Polymer battery, long li
Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Home 64 Plus Web/Kiosk Windows 10 Home 64 QVC Windows 10 Home 64 Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Single Language APAC EM PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Home 64 Single Language Value Africa Market PPP W
2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.
Left side Table 2-2 Left-side components and their descriptions Component Description (1) Power connector Connects an AC adapter. (2) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging.
Display Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Camera light On: The camera is in use. (3) Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon..
Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Table 2-5 Lights and their descriptions Component 10 Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on.
Button, speakers, and vent Table 2-6 Button, speakers, and vent and their descriptions Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Special keys Table 2-7 Special keys and their descriptions Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific functions when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 12. ▲ To use an action key, press and hold the key. Table 2-8 Actions keys and their descriptions Icon Description Opens the “How to get help in Windows 10” webpage. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key.
Bottom Table 2-9 Bottom component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details.
Table 3-1 Computer major components and their descriptions Item Component Spare part number (1) Display Not spared NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page 22. (2) Top cover/keyboard NOTE: For a detailed list of country codes, see Top cover with keyboard on page 76.
Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number ● AMD A9-9425 processor and Radeon 520 graphics L20480-xx1 ● AMD A6-9225 processor and Radeon 530 graphics L46514-xx1 ● AMD A6-9225 processor and Radeon 520 graphics L20481-xx1 For use in models with UMA graphics memory: (8) ● AMD Ryzen 7-3700U processor L51325-xx1 ● AMD Ryzen 5-3500U processor L46515-xx1 ● AMD Ryzen 3-3200U processor L46516-xx1 ● AMD Ryzen 5-2500U processor L2066
Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number (17) USB/card reader board L20448-001 The USB/card reader board cable is available using spare part number L20452-001. (18) Battery (3-cell, 41 Whr) L11119-855 (19) Solid-state drive bracket L20458-001 (20) Hard drive NOTE: For spare part information, see Mass storage devices on page 26.
Table 3-1 Computer major components and their descriptions (continued) Item (23) (23) 20 Component Spare part number ● Scarlet red L20405-001 ● Smoke gray L20404-001 ● Iridescent pale rose gold L28511-001 ● Iridescent ceramic white L28513-001 ● Maroon burgundy L31719-001 ● Berry mauve: Pattern: mesh knit L50289-001 ● Chalkboard gray: Pattern: mesh knit L50290-001 ● Jet black; Pattern: mesh knit L50291-001 ● Lumiere blue; Pattern: mesh knit L50292-001 ● Snow white; Pattern:
Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Real Tree L31734-001 Berry mauve; Pattern: mesh knit L50320-001 Lumiere blue; Pattern: mesh knit L50323-001 Cables Table 3-2 Cables and their descriptions Item Component Spare part number (1) USB/card reader board cable L20452-001 (2) TouchPad button board cable L20451-001 (3) TouchPad cable L20450-001 (4) Hard drive/solid-state drive cable L20456-001 (5) Display cable Display ca
Display assembly subcomponents Table 3-3 Display components and their descriptions 22 Item Component (1) Hinge cover Spare part number Jet black L20423-001 Sparkling black L20427-001 Natural silver L20424-001 Pale gold L20425-001 Pale rose gold L57159-001 Iridescent pale rose gold L28516-001 Scarlet red L20430-001 Twilight blue L20426-001 Smoke gray L20428-001 Snow white (full-featured models) L20422-001 Snow white (defeatured) models L21306-001 Chapter 3 Illustrated parts cata
Table 3-3 Display components and their descriptions (continued) Item (2) (3) Component Spare part number Maroon burgundy L20431-001 Iridescent ceramic white L28517-001 Ocean teal L31729-001 Real Tree L31730-001 Berry mauve: Pattern: mesh knit L50294-001 Chalkboard gray: Pattern: mesh knit L50295-001 Lumiere blue; Pattern: mesh knit L50297-001 Display bezel Standard L20421-001 Real Tree L32367-001 Display panel HD, BrightView, non-touch L20379-001 HD, anti glare, non-touch L20378-00
Table 3-3 Display components and their descriptions (continued) Item Component Spare part number Jet black (narrow bezel models) L23061-001 Sparkling black L20437-001 Natural silver L20434-001 Natural silver (narrow bezel models) L23062-001 Pale gold L20435-001 Pale rose gold L57158-001 Scarlet red L20440-001 Twilight blue L20436-001 Smoke gray L20438-001 Smoke gray (narrow bezel models) L23063-001 Snow white (full-featured models L20432-001 Snow white (defeatured models) L21307-00
Table 3-4 Miscellaneous parts and their descriptions (continued) Component Spare part number 45 W AC adapter, nPFC, SMART, RC, 4.5 mm, non-slim 741727-001 45 W AC adapter, nPFC, SMART, RC, 4.5 mm for use in Argentina 741553-852 Power cord, C5, conventional, 1.
Mass storage devices Table 3-5 Mass storage devices and their descriptions 26 Item Component Spare part number (1) DVD+/-RW Double-Layer Writer L20485-001 (2) Optical drive bezel Natural silver L20462-001 Pale gold L20463-001 Pale rose gold L57160-001 Iridescent pale rose gold L28514-001 Scarlet red L20467-001 Smoke gray L20465-001 Twilight blue L20464-001 Maroon burgundy L20468-001 Jet black L20461-001 Snow white L20460-001 Iridescent ceramic white L28515-001 Ocean teal L31
Table 3-5 Mass storage devices and their descriptions (continued) Item Component Spare part number Lumiere blue; Pattern: mesh knit L50311-001 Snow white; Pattern: mesh knit L50313-001 (3) Optical drive bracket L20459-001 (4) Hard drive, 7 mm 2 TB, 5400 rpm 912487-855 1 TB, 5400 rpm 762990-005 500 GB, 5400 rpm 778186-005 (5) Hard drive bracket L20455-001 (6) Hard drive connector board L20454-001 (7) Hard drive/solid-state drive cable L20456-001 (8) Solid-state drive bracket L2045
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Non-conductive, non-marking plastic tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.
● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: 32 ● To avoid hand contact, transport products in st
5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
Optical drive Table 5-1 Optical drive part descriptions and part numbers Description Spare part number DVD+/-RW Double-Layer Writer L20485-001 Optical drive bracket L20459-001 Optical drive bezel Natural silver L20462-001 Pale gold L20463-001 Pale rose gold L57160-001 Iridescent pale rose gold L28514-001 Scarlet red L20467-001 Smoke gray L20465-001 Twilight blue L20464-001 Maroon burgundy L20468-001 Jet black L20461-001 Snow white L20460-001 Iridescent ceramic white L28515-001 Oc
2. Slide the optical drive out of the computer (2). 3. If it necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0 × 3.0 screw (1), and the remove the bracket from the drive (2). 4. If it necessary to remove the bezel from the front of the optical drive: a. Insert a paper clip into the release hole on the front of the bezel (1). The left side of the bezel rotates outward (2). b. Press the tab to release the bezel from the drive (3). c.
Reverse this procedure to reassemble and install the optical drive.
6 Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for Authorized Service Provider only parts. IMPORTANT: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.
Bottom cover Table 6-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover for use in models with an optical drive ● Snow white L20389-001 ● Jet black L20390-001 ● Natural silver L20391-001 ● Pale gold L20392-001 ● Twilight blue L20393-001 ● Scarlet red L20397-001 ● Smoke gray L20395-001 ● Maroon burgundy L20398-001 ● Iridescent pale rose gold L28510-001 ● Iridescent ceramic white L28512-001 ● Ocean teal L31725-001 ● Real tree L31726-001
Table 6-1 Bottom cover descriptions and part numbers (continued) Description Spare part number ● Jet black; Pattern: mesh knit L50291-001 ● Lumiere blue; Pattern: mesh knit L50292-001 ● Snow white; Pattern: mesh knit L50293-001 Front feet: ● Pale gold L20408-001 ● Pale rose gold L57162-001 ● Iridescent pale rose gold L28518-001 ● Scarlet red L20411-001 ● Twilight blue L20409-001 ● Maroon burgundy L20412-001 ● Dark ash silver L20406-001 ● Asteroid silver L20407-001 ● Ocean
1. Peel the rubber feet off the bottom of the computer (1). 2. Remove the 10 Phillips M2.5 × 9.0 screws that secure the bottom cover to the computer. 3. Starting near the middle, bottom of the bottom cover (1), pry the cover up to remove it (2). Reverse this procedure to install the bottom cover.
Battery Table 6-2 Battery description and part number Description Spare part number Battery (3-cell, 48 Whr) L11119-855 Before removing the battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the optical drive (see Optical drive on page 34). 3. Remove the bottom cover (see Bottom cover on page 38). Remove the battery: 1. Remove the three Phillips M2.0 × 8.0 screws (1) that secure the battery to the computer. 2.
42 Chapter 6 Removal and replacement procedures for authorized service provider parts
Memory module Table 6-3 Memory module descriptions and part numbers Description Spare part number Memory module, 8 GB 862398-855 Memory module, 4 GB 862397-855 Before removing the memory modules, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the optical drive (see Optical drive on page 34). 3. Remove the bottom cover (see Bottom cover on page 38). 4. Remove the battery (see Battery on page 41). Remove the memory modules: 1.
3. 44 Gently press down on the module edges until the side retention clips snap into place (3).
Hard drive Table 6-4 Hard drive descriptions and part numbers Description Spare part number Hard drive, 2 TB, 5400 rpm, 7 mm 912487-855 Hard drive, 1 TB, 5400 rpm, 7 mm 762990-005 Hard drive, 500 GB, 5400 rpm, 7 mm 778186-005 Hard drive bracket L20455-001 Before removing the hard drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the optical drive (see Optical drive on page 34). 3.
2. If it is necessary to disassemble the hard drive, remove the two Phillips M3.0 × 3.0 screws (1), and then lift the bracket off the drive (2). Reverse this procedure to reassemble and install the hard drive.
Solid-state drive Table 6-5 Solid-state drive descriptions and part numbers Description Spare part number 256 GB, PCIe, NVMe L20384-001 256 GB, SATA-3, TLC L20382-001 128 GB, SATA-3, TLC L20381-001 Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the optical drive (see Optical drive on page 34). 3. Remove the bottom cover (see Bottom cover on page 38). 4.
Solid-state drive bracket and connector board Table 6-6 Solid-state drive bracket and connector board descriptions and part numbers Description Spare part number Solid-state drive bracket L20458-001 Solid-state drive connector board L22542-001 Solid-state drive cable L20456-001 Before removing the solid-state drive bracket and connector board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2.
4. Remove the connector board from the computer (3). Reverse this procedure to install the solid-state drive bracket and connector board.
WLAN module Table 6-7 WLAN module descriptions and part numbers Description Spare part number Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-005 Before removing the WLAN, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33).
Hard drive connector board Table 6-8 Hard drive connector board description and part number Description Spare part number Hard drive connector board L20454-001 Before removing the hard drive connector board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the optical drive (see Optical drive on page 34). 3. Remove the bottom cover (see Bottom cover on page 38). 4. Remove the battery (see Battery on page 41). 5.
USB/card reader board Table 6-9 USB/card reader board part descriptions and part numbers Description Spare part number USB/card reader board L20448-001 USB/card reader board cable L20452-001 Before removing the USB/card reader board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the optical drive (see Optical drive on page 34). 3. Remove the bottom cover (see Bottom cover on page 38). 4.
TouchPad button board Table 6-10 TouchPad button board part descriptions and part numbers Description Spare part number TouchPad button board not spared Before removing the TouchPad button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the optical drive (see Optical drive on page 34). 3. Remove the bottom cover (see Bottom cover on page 38). 4. Remove the battery (see Battery on page 41). Remove the TouchPad button board: 1.
TouchPad module Table 6-11 TouchPad module part descriptions and part numbers Description Spare part number TouchPad module L20449-001 TouchPad module cable L20450-001 TouchPad button board cable L20451-001 Before removing the TouchPad module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the optical drive (see Optical drive on page 34). 3. Remove the bottom cover (see Bottom cover on page 38). 4.
4. Working around each edge, pry the TouchPad module loose, and then remove it from the computer (3). NOTE: The TouchPad module may be very tight and difficult to remove. Reverse this procedure to install the TouchPad module.
Fan Table 6-12 Fan descriptions and part numbers Description Spare part number Fan for use in models with discrete graphics L20473-001 Fan for use in models with UMA graphics L20474-001 Before removing the fan, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the optical drive (see Optical drive on page 34). 3. Remove the bottom cover (see Bottom cover on page 38). 4. Remove the battery (see Battery on page 41). Remove the fan: 1.
Heat sink assembly Table 6-13 Heat sink assembly descriptions and part numbers Description Spare part number Heat sink for use in models with AMD Ryzen processors and discrete graphics L20482-001 Heat sink for use in models with AMD A6/A9 processors and discrete graphics L20484-001 Heat sink for use in models with AMD Ryzen processors and integrated UMA graphics L20483-001 Heat sink for use in models with AMD A6/A9 processors and integrated UMA graphics L20491-001 Heat plate for use in fanless mod
3. Thoroughly clean the thermal material from the surface of the heat sink (1) and its associated system board component (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat sink assembly from products with discrete graphics: 58 1. In the order indicated on the heat sink assembly, remove the six Phillips M2.0 × 3.0 screws (1) that secure the heat sink to the computer. 2.
3. Thoroughly clean the thermal material from the surfaces of the heat sink (1) (3) and associated system board components (2) (4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat plate from fanless models: 1. In the order indicated on the heat plate, remove the five Phillips M2.0 × 3.0 screws (1) that secure the heat plate to the computer. 2. Lift the heat plate from the computer (2).
3. Thoroughly clean the thermal material from the surface of the heat plate (1) and associated system board component (2) each time the heat plate is removed. Replacement thermal material is included with the heat plate and system board spare part kits. Reverse this procedure to install the heat plate or heat sink assembly.
Display assembly Full hinge-up displays are not spared. Displays are spared only at the subcomponent level. Before removing the display panel, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the optical drive (see Optical drive on page 34). 3. Remove the bottom cover (see Bottom cover on page 38). 4. Remove the battery (see Battery on page 41). Remove the display assembly: 1.
7. Separate the display from the computer (4). Remove the display assembly subcomponents: 1. To remove the hinge cover, pull upward near the hinge to disengage it from the display enclosure (1), and then remove the hinge cover from the display enclosure (2).
L50294-001: Berry mauve; Pattern: mesh knit L50295-001: Chalkboard gray; Pattern: mesh knit L50297-001: Lumiere blue; Pattern: mesh knit When replacing the hinge cover, make sure the hinges rotate downward as far as they can go. Align the cover, and then start from above and rotate the cover downward onto the hinges. Make sure the clips snap into place along the bottom of the display cover. 2. If it is necessary to replace the display bezel: a. Remove the two Phillips M2.0 × 3.
b. Remove the bezel (5). The display bezel is available using spare part number L20421-001 for standard bezels and L32367-001 for Real Tree bezels. 3. If it is necessary to replace the camera/microphone module: a. Detach the module (1) from the display back cover. (The module is attached with doublesided adhesive.) b. Disconnect the cable (2) from the camera/microphone module. The HD camera module is available using spare part number L20447-001.
4. If it is necessary to replace the display panel: IMPORTANT: tape. a. HD panels are secured to the display enclosure with screws. FHD panels are secured with HD panels: Remove the four Phillips M2.0 × 3.0 screws that secure the panel to the display enclosure. FHD panels: b. Pull the tape out from behind the left and right sides of the panel. NOTE: You have to pull on the tape multiple times before it is completely removed.
d. Release the adhesive support strip (2) that secures the display panel cable connector to the display panel. e. Disconnect the display panel cable (3) from the display panel. f. Remove the display panel. Raw display panels are available using the following spare part numbers: L23208-001: FHD, anti glare L23209-001: FHD, BrightView L23210-001: HD, anti glare L23211-001: HD, BrightView 5. If it is necessary to replace the display hinges: a. 66 Remove the three Phillips M2.5 × 2.
b. Remove the display hinges (2). The display hinges are available using spare part number L20420-001. 6. If it is necessary to replace the display panel cable: a. Release the cable from the retention clips and routing channel built into the bottom edge and side of the display enclosure (1). b. Remove the display panel cable (2).
a. Remove the antennas from the top of the display enclosure (1). b. Release the wireless antenna cables from the retention clips and routing channel built into the sides of the display enclosure (2).
L23061-001: Jet black (narrow bezel models) L20437-001: Sparkling black L20434-001: Natural silver L23062-001: Natural silver (narrow bezel models) L20435-001: Pale gold L57158-001: Pale rose gold L20440-001: Scarlet red L20436-001: Twilight blue L20438-001: Smoke gray L23063-001: Smoke gray (narrow bezel models) L20432-001: Snow white (full-featured models) L21307-001: Snow white (defeatured models) L20441-001: Maroon burgundy L28509-001: Iridescent ceramic white L28508-001: Iridescent pale rose gold L3172
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System board NOTE: All system board spare part kits include replacement thermal material.
When replacing the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board: ● WLAN module (see WLAN module on page 50) ● Memory modules (see Memory module on page 43) ● Heat sink (see Heat sink assembly on page 57) Remove the system board: IMPORTANT: 1.
3. Lift the left side of the system board, and then remove the system board from the computer (2). Reverse this procedure to install the system board.
Speakers Table 6-15 Speaker Kit description and part number Description Spare part number Speaker Kit L20453-001 Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the optical drive (see Optical drive on page 34). 3. Remove the bottom cover (see Bottom cover on page 38). 4. Remove the battery (see Battery on page 41). 5. Remove the display (see Display assembly on page 61). Remove the speakers: 1.
Power connector cable (DC-in) Table 6-16 Power connector cable description and part number Description Spare part number Power connector cable L20475-001 Before removing the power connector cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the optical drive (see Optical drive on page 34). 3. Remove the bottom cover (see Bottom cover on page 38). 4. Remove the battery (see Battery on page 41). 5.
Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.
7 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
To check for later BIOS versions, see Downloading a BIOS update on page 78. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
8 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.
1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer.
● Set a location for storing the test results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4.
9 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 84). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 84).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 84.
10 Specifications Computer specifications Table 10-1 Computer specifications Metric U.S. Length 246.0 mm 10.72 in Width 376.0 mm 16.33 in Height 22.5 mm 0.97 in SSD, Ryzen processors, UMA graphics 1829.5 g 4.03 lbs SSD, A9/A6/A4 processors, UMA graphics 1771.5 g 3.91 lbs SSD, Ryzen/A9/A6/A4 processors, discrete graphics 1855.5 g 4.09 lbs HDD and ODD, Ryzen processors, UMA graphics 2062.7 g 4.55 lbs HDD and ODD, A9/A6/A4 processors, UMA graphics 2004.7 g 4.
39.6-cm (15.6-in) display specifications Table 10-2 Display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution FHD: 1920 × 1080 HD: 1366 × 768 Surface treatment Anti-glare BrightView Brightness 220 nits 200 nits (BrightView, HD, Touch-on Panel) Viewing angle SVA UWVA (FHD, anti glare panel) Backlight WLED Aspect ratio 16:10 ultra wide Display panel interface eDP Width Slim-flat, 3.2 mm M.
M.2 PCIe solid-state drive specifications Table 10-4 Solid-state drive specifications 256-GB* Dimensions Height 1 mm Length 50.8 mm Width 28.9 mm Weight < 10 g Interface type ATA-7 Transfer rate Sequential Read Up to 2150 MB/s Random Read Up to 300,000 IOPs Sequential Write Up to 1260 MB/s Random Write Up to 100,000 IOPs Ready time, Maximum (to not busy) 1.0 s Access times Logical 0.
Hard drive specifications Table 10-5 Hard drive specifications 2-TB* 1-TB* 500-GB* Height 7.2 mm or 9.5 mm 7.2 mm or 9.5 mm 7.0 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 130.0 g 107.0 g 92.0 g Interface type SATA SATA SATA Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec Security ATA security ATA security ATA security Single track 2.0 ms 2.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter and battery light, identifying 7 AC adapter, spare part numbers 24 action keys airplane mode 13 help 13 identifying 12, 13 keyboard backlight 13 mute 13 next track 13 pause 13 play 13 screen brightness 13 speaker volume 13 switch screen image 13 using 13 airplane mode key 13 antenna removal 67 audio adjusting volume 13 audio, product description 3 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B back cover spare part number 23 backup, creating 84 backups 84 battery
hard drive connector board removal 51 spare part number 18, 27, 51 hard drive/solid-state drive cable spare part number 27 HDMI port identifying 7 heat sink spare part numbers 18 heat sink assembly removal 57 spare part numbers 57 hinge removal 66 spare part number 67 hinge cover spare part number 22 Hinge Kit spare part number 23 HP PC Hardware Diagnostics UEFI downloading 81 starting 81 using 80 HP PC Hardware Diagnostics Windows downloading 79 installing 80 using 79 HP Recovery Manager correcting boot pr
serviceability 5 wireless networking 3 product name 1 product name and number, computer 15 R recovery 84 discs 85 HP Recovery partition 85 media 85 USB flash drive 85 recovery media creating using HP Cloud Recovery Download Tool 84 creating using Windows tools 84 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 82 using 82 removal/replacement procedures 33, 37 restoring 84 right side components 6 RJ-45 (network) jack, ide
