HP ENVY Notebook PC (model numbers 15as000 through 15-as099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2016 HP Development Company, L.P. Product notice Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor. This guide describes features that are common to most models. Some features may not be available on your computer.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 4 Locating hardware .................................................................................................................................................
Hard drive .......................................................................................................................................... 30 Memory module ................................................................................................................................ 31 Solid-state drive ................................................................................................................................ 33 RTC battery ...................................................
10 Power cord set requirements ...................................................................................................................... 73 Requirements for all countries ............................................................................................................................ 73 Requirements for specific countries and regions ................................................................................................ 73 11 Recycling .......................................
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1 Product description Category Description Product Name HP ENVY Notebook PC (Model numbers used 15-as000 through 15-as099) Processor ● Intel® Core™ i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0MB L3 cache, dual core, 15-W) ● Intel Core i5-6260U 1.80-GHz (SC turbo up to 2.90-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15-W) ● Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.
Category Description Hard drive (continued) ● 1-TB, 5400-rpm, 7.2-mm hard drive and 256-MB, M.2, PCIe, NVMe solid-state drive supporting TLC ● 1-TB, 5400-rpm, 7.2-mm hard drive and 256-MB, M.2, SATA solid-state drive supporting TLC Solid-state drive Support for next generation form factor (NGFF), M.
Category Description Keyboard/pointing devices (continued) ● ClickPad with image sensor ● Multitouch gestures enabled ● Support for Windows modern trackpad gestures ● Taps enabled as default Power requirements Support for a 3-cell, 52-WHr, 4.56-AHr, Li-ion battery Support for the following AC adapters Security ● 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) ● 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) ● 45-W HP Smart AC adapter (non-PFC, with mount, 4.
2 External component identification Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). Locating software To find out what software is installed on the computer: ▲ Select the Start button, and then select All apps.
Display NOTE: Refer to the illustration that most closely matches the computer. [cad edit-need different image] Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones Record sound. (3) Camera light On: The camera is in use. (4) Camera Allows you to video chat, record video, and record still images. To use the camera: ▲ Type camera in the taskbar search box, and then select Camera.
Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) Camera light On: The camera is in use. (4) Camera Allows you to video chat, record video, and record still images. To use the camera: ▲ Type camera in the taskbar search box, and then select Camera. *The antennas are not visible from the outside of the computer.
Button, speakers, and vent Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Item Component Description NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows key Opens the Start menu.
Lights Item Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. ● Amber: Computer sound is off. ● Off: Computer sound is on.
TouchPad 10 Item Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Left side Item Component Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB 3.0 ports (2) Connects optional USB devices, such as a keyboard, mouse, external drive, printer, scanner, or USB hub. (3) Drive light ● Blinking white: The hard drive is being accessed.
Right side Item Component Description (1) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Item Component Description (6) AC adapter and battery light (continued) ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. (7) Power connector Connects an AC adapter. Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the product number, warranty information, model number, and serial number The product number (1), warranty information (2), model number (3), and serial number (4) are located on the bottom of the computer.
Computer major components Item Component Spare part number (1) Display assembly: The TouchScreen display assembly is spared as an entire assembly. Spare part number information for TouchScreen display assemblies is listed immediately below. The non-TouchScreen display assembly is spared at the subcomponent level only. For more non-TouchScreen display assembly spare part information, see Display components on page 18. 15.6-in, RGBW, UHD, WLED, AntiGlare (3840×2160), uslim-flat (2.
Item (2) (3) Component Spare part number 15.6-in, FHD, WLED, BrightView (1920×1080), slim-flat (3.0-mm), UWVA, eDP TouchScreen display assembly equipped with HDC and infrared webcam 858711-001 15.6-in, FHD, WLED, BrightView (1920×1080), slim-flat (3.
Item Component Spare part number (4) TouchPad bracket 857796-001 (5) TouchPad cable (includes double-sided adhesive) 857807-001 (6) Power connector cable (includes bracket, item 7) 857438-001 (7) Power connector cable bracket (included with power connector cable spare part kit, spare part number 857438-001) (8) Speakers (includes left and right speakers and cables) (9) Solid-state drive: 857804-001 512-GB, M2, PCIe, NVMe solid-state drive supporting TLC 857487-001 256-GB, M2, SATA-3 sol
Item Component Spare part number 2-GB (2133, 1.2-V, DDR4) 851227-857 (20) Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter 793747-857 (21) Heat sink (includes replacement thermal material) 857245-001 (22) Fan (includes cable) 857805-001 (23) Battery (3-cell, 52-WHr, 4.56-AHr, Li-ion; includes cable) 849313-856 (24) Hard drive: 1-TB, 5400-rpm, SATA, 7.2-mm 762888-856 500-GB, 5400-rpm, SATA, 7.
Item Component Spare part number (1) Display bezel 857813-001 (2) Display panel: 15.6-in, RGBW, UHD, WLED, AntiGlare (3840×2160), uslim-flat (2.68-mm), UWVA, eDP+PSR display panel 857483-001 15.6-in, FHD, WLED, BrightView (1920×1080), slim-flat (3.
20 Component Spare part number For use in Europe 213350-014 For use in India 404827-003 For use in Israel 398063-008 For use in Italy 213352-013 For use in Japan 349756-006 For use in North America 213349-015 For use in the People’s Republic of China 286497-008 For use in South Africa 361240-007 For use in Switzerland 213354-013 For use in Taiwan 393313-007 For use in Thailand 285096-012 For use in the United Kingdom and Singapore 213351-013 Screw Kit 857820-001 Chapter 3 Illust
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Case utility tool or similar plastic, flat-edged tool ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P00, P0, and P1 screwdrivers ● Torx T4 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about the computer, including product number, warranty information, model number, and serial number, are included on the service tag on the bottom of the computer.
4. Remove the following screws that secure the bottom cover to the computer: (2) Two Torx5 M2.0×7.3 screws in the rear corners of the bottom cover (3) Four Phillips M2.5×7.8 screws under the rubber foot strip (4) Four Torx5 M2.0×5.4 screws on the front edge of the bottom cover 5. Insert a case utility tool (1) or similar plastic, flat-edged tool between the bottom cover and the computer near the display hinge areas. 6.
7. Remove the bottom cover (3). Reverse this procedure to install the bottom cover.
Battery Description Spare part number Battery (3-cell, 52-WHr, 4.56-AHr, Li-ion; includes cable) 849313-856 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive rubber bracket or hard drive cable. The hard drive rubber bracket is available using spare part number 857797-001. The hard drive cable is available using spare part number 857806-001. Description Spare part number 1-TB, 5400-rpm, SATA, 7.2-mm hard drive 762888-856 500-GB, 5400-rpm, SATA, 7.0-mm hard drive 683839-856 Before removing the hard drive, follow these steps: 1. Turn off the computer.
4. If it is necessary to replace the hard drive rubber bracket, release the left and right sides (2) of the rubber bracket from the hard drive, and then remove the rubber bracket (3). Reverse this procedure to reassemble and install the hard drive. Memory module Description Spare part number 8-GB (2133, 1.2-V, DDR4) 820448-858 4-GB (2133, 1.2-V, DDR4) 820447-858 2-GB (2133, 1.2-V, DDR4) 851227-857 Before removing a memory module, follow these steps: 1. Turn off the computer.
2. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module.
Solid-state drive Description Spare part number 512-GB, M2, PCIe, NVMe solid-state drive supporting TLC 857487-001 256-GB, M2, SATA-3 solid-state drive supporting TLC 857485-001 256-GB, M2, PCIe, NVMe solid-state drive supporting TLC 857486-001 128-GB, M2, SATA-3 solid-state drive 857484-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer.
RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 857798-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter 793747-857 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the WLAN module terminal, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Fan Description Spare part number Fan (includes cable) 857805-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 26). 5.
TouchPad cable Description Spare part number TouchPad cable (includes double-sided adhesive) 857807-001 Before removing the TouchPad cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available using spare part number 857796-001. The TouchPad cable is available using spare part number 857807-001. Description Spare part number TouchPad 857801-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Reverse this procedure to install the TouchPad. Power connector cable Description Spare part number Power connector cable 857438-010 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
6. Remove the power connector cable (4). Reverse this procedure to install the power connector cable.
USB board cables Description Spare part number USB board cable (190 mm, includes double-sided adhesive) 858701-001 USB board cable (173 mm, includes double-sided adhesive) 857802-001 Before removing the USB board cables, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
USB board NOTE: The USB board spare part kit includes the USB board cables. The USB board cables are also available using spare part numbers 858701-001 and 857802-001. Description Spare part number USB board (includes cables and 2 USB ports) 857794-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
6. Remove the USB board bracket (4). The USB board bracket is included in the I/O Bracket Kit, spare part number 857795-001. 7. Remove the USB board (5). Reverse this procedure to install the USB board.
System board NOTE: The system board spare part kit includes a graphic subsystem with UMA memory and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system 857242-601 Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.
(6) Webcam/microphone module cable (7) Display panel ZIF connector cable (8) TouchPad ZIF connector cable (9) Keyboard ZIF connector cable (10) Keyboard backlight ZIF connector cable (11) Hard drive ZIF connector cable 46 2. Remove the two Phillips M2.5×3.1 broad head screws (1) that secure the system board to the keyboard/ top cover. 3. Remove the Phillips M2.5×5.8 screw (2) that secures the system board to the keyboard/top cover. 4. Remove the four Phillips M2.5×3.
6. Remove the small plastic support bridge (5). 7. Release the system board (1) by lifting the right side and swinging it up and to the left until it rests at an angle. 8. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
Heat sink Description Spare part number Heat sink (includes replacement thermal material) 857245-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed. Thermal material is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. Speakers Description Spare part number Speakers (includes left and right speakers and cables) 857804-001 Before removing the speakers, follow these steps: 1. Turn off the computer.
1. Release the display panel cable (1) and the TouchScreen cable from the routing clips and channel built into the right speaker. 2. Detach the piece of tape (2) that secures the speaker cable to the keyboard/top cover. 3. Remove the three Phillips M2.5×3.8 screws (3) that secure the speakers to the keyboard/top cover. 4. Remove the speakers (4). Reverse this procedure to install the speakers. Display assembly NOTE: The TouchScreen display assembly is spared as an entire assembly.
3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 26). 5. Disconnect the battery cable from the system board (see Battery on page 29). Remove the display assembly: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal. 2.
7. Release the display hinges (2) by swinging them up and back. 8. Swing the keyboard/top cover (1) up and away from the display assembly. 9. Slide the keyboard/top cover (2) forward and separate it from the display assembly. 10. If it is necessary to replace the display bezel: 52 a. Flex the inside edges of the top edge (1), left (2) and right edges, and bottom edge (3) of the display bezel until the bezel disengages from the display back cover. b.
c. Remove the display bezel (5). The display bezel is available using spare part number 857813-001. 11. If it is necessary to replace the display panel: a. Remove the display bezel. b. Remove the four Phillips M2.0×2.9 screws that secure the display panel to the display back cover. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. c.
f. Remove the display panel (4). The display panel is available using spare part numbers 857483-001 (15.6-in, RGBW, UHD, WLED, AntiGlare (3840×2160), uslim-flat (2.68-mm), UWVA, eDP+PSR display panel) and 857482-001 (15.6-in, FHD, WLED, BrightView (1920×1080), slim-flat (3.0-mm), UWVA, eDP display panel). 12. If it is necessary to replace the display panel cable: 54 a. Remove the display bezel. b. Remove the display panel. c.
f. Remove the display panel cable (4). The display panel cable is available using spare part numbers 857809-001 (for use only on computer models equipped with a UHD display panel) and 857808-001 (for use only on computer models equipped with an FHD display panel). 13. If it is necessary to replace the webcam/microphone module: a. Remove the display bezel. b. Remove the display panel. c. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.
e. Detach the webcam/microphone module (3) from the display back cover. The webcam/microphone module is secured to the display back cover with double-sided adhesive.) f. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 857441-001. 14. If it is necessary to replace the display hinge covers: 56 a. Remove the display bezel. b. Remove the display panel. c.
d. Press the hinge cover down (2), and then remove the hinge cover. The display hinge covers are available using spare part number 857803-001. 15. If it is necessary to replace the antenna: NOTE: The antenna includes the auxiliary and main antenna cables and transceivers. a. Remove the display bezel. b. Remove the display panel. c. Remove the right hinge cover. d. Detach the antenna transceivers (1) from the display back cover.
g. Remove the antenna cables and transceivers (4). The antenna are available using spare part number 857817-001. 16. If it is necessary to replace the display hinges: 58 a. Remove the display bezel. b. Remove the display panel. c. Remove the hinge covers. d. Release the wireless antenna cables (1) from the retention clip built into the display back cover. e. Detach the pieces of tape (2) that secure the display hinges to the display back cover. f. Remove the two Phillips M2.0×2.
h. Remove the display hinges (5). The display hinges are available using spare part number 857815-001. 17. If it is necessary to replace the webcam/microphone module cable: a. Remove the display bezel. b. Remove the display panel. c. Remove the hinge covers. d. Remove the hinges. e. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module. NOTE: Select computer models will have two cables connected to the webcam/microphone module. f.
g. Remove the webcam/microphone module cable (3). The webcam/microphone module cable is available using spare part number 857810-001. Reverse this procedure to reassemble and install the display assembly.
6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
7 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
3. Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. 64 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
8 Specifications Computer specifications The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer.
Metric U.S. Operating 5°C to 35°C 41°F to 95°F Non-operating ‑20°C to 60°C ‑4°F to 140°F Temperature Relative humidity (non-condensing) Operating 10% to 90% Non-operating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Non-operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
9 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 68. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 67.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
74 Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index Symbols/Numerics 3D camera 5 3D camera light 5 A AC adapter light 12, 13 AC adapter, spare part numbers 19 action keys 8 adapter, spare part numbers 19 antenna location 5, 6 removal 57 spare part number 19, 58 audio, product description 2 audio-in jack 12 audio-out jack 12 B back cover, spare part number 19 backups 67 battery removal 29 spare part number 18, 29 battery light 12, 13 BIOS determining version 61 downloading an update 62 starting the Setup Utility 61 updating 61 boot order changing 71 bot
I I/O Bracket Kit contents 17 spare part number 17 integrated numeric keypad 8 J jacks audio-in 12 audio-out 12 headphone 12 microphone 12 K key components 8 keyboard, product description 2, 3 keyboard/top cover, spare part numbers 16 keys action 8 esc 8 fn 8 num lock 8 Windows 8 L left-side components 11 light camera 6 light components 9 lights 3D camera 5 AC adapter 12, 13 battery 12, 13 camera 5 caps lock 9 drive 11 mute 9 power 9 locating information hardware 4 software 4 M memory card 12 memory card re
serviceability, product description 3 slots memory card reader 12 security cable 11 solid-state drive product description 2 removal 33 spare part numbers 17, 33 speaker components 7 speakers location 7 removal 49 spare part number 17, 49 specifications 65 supported discs, recovery 68 system board removal 45 spare part numbers 17, 45 system recovery 69 system restore point creating 68 system restore point, creating 67 T TouchPad buttons 10 components 10 removal 39 spare part number TouchPad bracket removal 3
