HP 640 ProBook G3 Notebook PC HP 650 ProBook G3 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2016 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Product notice This guide describes features that are common to most models. Some features may not be available on your computer.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 7 Right .......................................................................................................................................................................
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 37 Component replacement procedures .................................................................................................................. 37 Service door ....................................................................................................................................... 37 Battery .......................................................................
Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 90 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 90 8 Backing up, restoring, and recovering ........................................................................................................... 92 Creating recovery media and backups ..........................................
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1 Product description Category Description Product Name HP 640 ProBook G3 Notebook PC HP 650 ProBook G3 Notebook PC Processors 7th Generation Intel® Core™ i3 Processor, Kabylake U, dual-core, BGA: i3-7100U (Kit processor) 7th Generation Intel® Core™ i5 Processor, Kabylake U, dual-core, BGA: i5-7200U (Kit processor) i5-7300U (Roadmap processor) 7th Generation Intel® Core™ i7 Processor, Kabylake U, dual-core, BGA: i7-7600U (Roadmap processor) 7th Generation Intel® Core i5 Processor, Kabylake H, Quad Cor
Category Description 14.0" FHD Slim eDP SVA 60% 300 nits (1920 x 1080) Touch with camera and with WWAN Chemically Strengthened Soda Lime Glass, GF2-MM - Air-Gap Bonded Anti-glare panels for 15" products with LED backlight: 15.6" HD AG SVA 45% CG 220 nits eDP 1.2 Slim (1366x768) S15.6" HD AG SVA 45% CG 220 nits eDP 1.2 Slim (1366x768) with camera 15.6" HD AG SVA 45% CG 220 nits eDP 1.2 Slim (1366x768) with WWAN 15.6" HD AG SVA 45% CG 220 nits eDP 1.2 Slim (1366x768) with camera and with WWAN 15.
Category Description 360GB PCIe Gen3x4 SS TLC (Intel) 512GB PCIe Value 512GB PCIe Gen3x4 NVMe SS TLC 512GB SATA SS TLC (FIPS) 512GB PCIe Gen3x4 NVMe SS TLC (Opal 2) 512GB PCIe Gen3x4 NVMe SS MLC Optical drive (select products only) SATA 9.
Category Description Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter (Sanji2) Intel Dual Band Wireless-AC 7265 D1 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) Stone Peak 2 D1 WLAN Antennas (2) (configured at top of panel on all units) Bluetooth Disabled IOPT Support "No WLAN/No BT" option Support for Miracast Support for S3/S4 wake on Wireless LAN (Intel Only.) Support for WiFi SAR in BIOS (Intel Card Only.
Category Description Keyboard/pointing devices HP Advanced Keyboard Touchpad, Spill-resistant with drain Touchpad, Spill-resistant with drain, DuraKeys and backlit Dual Point, Spill-resistant with drain, DuraKeys and backlit Power requirements Battery: 3-cell HP Long Life Prismatic 48 WHr ( 4.21 Ahr ) Battery AC adapter: 45 Watt Smart nPFC 3 pin RC 4.5mm connector - non slim 45 Watt Smart nPFC 3 pin RC 4.5mm connector - non slim 2 prong 65 Watt Smart nPFC 3 pin RC 4.
Category Description ● Serviceability FreeDOS 2.
2 External component identification Right Component Description (1) Dual-Mode DisplayPort Connects an optional digital display device, such as a highperformance monitor or projector. (2) USB 3.x charging port When the computer is on, connects and charges a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. (3) Micro SIM card slot (select products only) Supports a wireless micro subscriber identity module (micro SIM) card.
Component Description (5) USB Type-C charging port When the computer is on, connects and charges a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. (6) Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with the connectors facing the computer. 2.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Display Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) WWAN antennas* Send and receive wireless signals to communicate with wireless wide area networks (WWANs). (3) Internal microphones Record sound. (4) Webcam light (select products only) On: The webcam is in use. (5) Webcam (select products only) Records video and captures photographs.
Component 2. Description Select My PC, select the Specifications tab, and then select User Guides. Top TouchPad Component Description (1) Pointing stick (select products only) Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button (select products only) Functions like the left button on an external mouse. (3) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on.
Lights Component (1) (2) Description Power light Microphone mute light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. ● Amber: Microphone sound is off. ● Off: Microphone sound is on. (3) Num lk light On: Num lk is on.
Buttons, speakers, and fingerprint reader Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Component (3) Description Wireless button Turns the wireless feature on or off but does not establish a wireless connection. A wireless network must be set up before a wireless connection is possible. 14 (4) Volume mute button Mutes and restores speaker sound. (5) Fingerprint reader (select products only) Allows a fingerprint logon to Windows®, instead of a password logon.
Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or other key. See Using the hot keys on page 17 (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or other key. See Using the hot keys on page 17 (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Function keys Execute frequently used system functions in combination with the fn key.
Using the hot keys To use a hot key: ▲ Press the fn key, and then press one of the keys listed in the following table. Press fn+function key Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of information loss, save your work before initiating Sleep. Turns the keyboard backlight off or on.
Bottom Component Description (1) Docking station support holes Support an optional docking station. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Front Component (1) Description Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device and/or a WWAN device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. (2) (3) Power light Battery light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components.
Rear Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Serial port (select products only) Connects an optional device such as a serial modem, mouse, or printer. Locating system information Important system information is located on the bottom edge of the tablet or on the keyboard base.
Using Windows, briefly press the fn+esc key combination to display the System Information screen, which provides the product name and serial number of your computer, as well as information about the memory, processor, BIOS, and keyboard.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Locating system information on page 20 for details.
Computer major components 23
Item Component (1) Display NOTE: (2) (3) Spare part number For spare part information, see Display assembly subcomponents on page 27. Hinge covers For 14” products 840685-001 For 15” products 840738-001 Keyboard NOTE: For a detailed list of country codes, see Keyboard on page 47.
Item Component Spare part number For 15” products 920193-001 (8) RTC battery (includes cable) 651948-001 (9) TouchPad bracket (included with spare part numbers 840721-001, 840753-001, 845170-001, and 845172-001) (10) Fan (included with heat sink) (11) Heat sink for 14" products with discrete graphics 840663-001 Heat sink for 15" products with discrete graphics 840733-001 Heat sink for 14" products with integrated graphics 840662-001 Heat sink for 15" products with integrated graphics 840
Item Component NOTE: For spare part information, see Mass storage devices on page 29. (17) Speaker (includes cable) 840700-001 (18) Audio board (includes cable) 917458-001 (19) Base enclosure (20) For 14" products 840657-001 For 15" products 840725-001 Solid-state drive NOTE: For spare part information, see Mass storage devices on page 29.
Display assembly subcomponents Item Component (1) Display bezel (2) (3) (4) Spare part number For 14" HP 640 products 840686-001 For 15" HP 650 products 840396-001 Hinge cover for 14" products 840685-001 Hinge cover for 14" products with a touch screen 840686-001 Hinge cover for 15" products 840738-001 Hinge cover for 15" products with a touch screen 840739-001 Display panel Display assembly subcomponents 27
Item Component Spare part number Slim panel for 14" products 806860-009 919315-001 Touch screen for 14" products (with camera and WWAN capability) 917521-001 Slim panel for 15" products 721363-017 919316-001 Touch screen for 15" products (with camera and WWAN capability) (5) (6) (7) (8) (9) 28 917522-001 Hinge Kit For 14" products 840684-001 For 15" products 840737-001 WLAN cable included in Cable Kit For 14" products 840659-001 For 15" products 840727-001 WWAN cable, included in Cab
Mass storage devices Item Component (1) Solid-state drive Spare part number 360 GB PCle TLC 922249-001 128 GB M2 SATA-3 Value 922250-001 256 GB Turbo G2 TLC 922251-001 256 GB SATA-3 self-encrypting drive Opal2 TLC 922252-001 512 GB Turbo G2 TLC 922253-001 512 GB Turbo G2 self-encrypting drive Opal2 TLC 922254-001 (2) Hard Drive Hardware Kit 917460-001 (3) Hard drive (4) 500GB 7200RPM RAW 7mm 703267-002 1TB 5400RPM RAW 7mm 762990-002 500GB 7200RPM SATA FIPS RAW 7mm 820572-002 50
Item Component Spare part number Optical drive/DVD ROM combo 918775-001 Optical drive SATA /DVD ROM combo 918777-001 Optical drive BDXL Blu-ray writer 918777-001 Optical drive board for products with an optical drive 840745-001 Optical drive board for products with an optical drive and a serial port (select products only) 840746-001 Optical drive hardware kit for 14” products 920061-001 Optical drive hardware kit for 15” products 920062-001 Miscellaneous parts Component Spare part number
Component Spare part number For use in Europe 213350-009 For use in the United Kingdom 213351-009 For use in Italy 213352-008 For use in Denmark 213353-008 For use in Switzerland 213354-008 For use in Switzerland 213356-008 For use in South Korea 267836-008 For use in Thailand 285096-008 For use in the People’s Republic of China 286497-008 For use in Japan 349756-002 For use in LG RoHS 361240-001 For use in Taiwan 393313-003 For use in Israel 398063-003 For use in Argentina 4013
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Authorized Service Provider parts This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: This computer does not have user-replaceable parts.
2. Lift the service door to remove it (2). Battery Description Spare part number Battery— 3-cell HP Long Life Prismatic 48 WHr (4.21 Ahr) 801554-001 IMPORTANT: replacement Make special note of each screw and screw lock size and location during removal and Before removing the battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
2. Lift the battery (2), and then remove it (3). Reverse this procedure to install the battery.
a. Service door (see Service door on page 37). b. Battery (see Battery on page 38). Remove the hard drive: 40 1. Loosen 4 P1 captive screws or remove 4 M 2.0x8L P1 screws (1). 2. Pull the plastic tab (2), and then remove the hard drive (3).
3. If it is necessary to disassemble the hard drive, remove the 4 screws (1), and then remove pull the tab (2) to remove the cover from the hard drive. Reverse this procedure to reassemble and install the hard drive.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). Remove the solid-state drive: ▲ Remove 1 Phillips M2.0x8 screw (1), and then remove the solid-state drive (2). Reverse this procedure to install the solid-state drive.
1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid state drive (see Solid-state drive (select products only) on page 41).
Description Spare part number Realtek 11BGN+BT4 1x1 SANJI2 CB 855106-852 11AC+BT 1x1 3168.NGWG M.2 MOW 863934-852 11AC+BT INT 7265NV M.2 D1 MOW 901229-852 11AC 2x2 INT 8265NGWMG 910264-852 11AC 2x2 INT 8265NGWMG.NV 918855-852 IMPORTANT: replacement Make special note of each screw and screw lock size and location during removal and Before removing the WLAN, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the bracket (3), and then remove the WLAN module. Reverse this procedure to install the WLAN module.
1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Battery (see Battery on page 38). c. Hard drive (see Hard drive on page 39). d. Solid-state drive (see Solid-state drive (select products only) on page 41). e.
Keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d.
3. Gently insert a Torx screwdriver or other blunt tool into the keyboard release opening under the memory module, and then press gently on the back of the keyboard until the keyboard disengages from the computer. CAUTION: 4. Press gently to avoid damaging the mylar on the back of the keyboard. Rotate the keyboard downward (1) onto the top cover (1), and then release and disconnect the following connectors and cables: ● Release the keyboard connector (2) and then remove the cable (3).
5. Remove the keyboard (8). Reverse this procedure to install the keyboard. Memory Description Spare part number Memory 4GB 2133MHz 1.2v DDR4 shared memory 820569-002 8GB 2133MHz 1.2v DDR4 shared memory 820570-002 IMPORTANT: replacement Make special note of each screw and screw lock size and location during removal and Before removing the memory module, follow these steps: 50 1. Shut down the computer. 2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: ▲ a. Service door (see Service door on page 37). b. Battery (see Battery on page 38). c. Hard drive (see Hard drive on page 39). d. Solid-state drive (see Solid-state drive (select products only) on page 41). e. WWAN module (see WWAN module (select products only) on page 42). f.
2. With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated. 3. Gently press the memory module down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: module.
Hinge cover Description Spare part number Hinge Kit for 14" products 840684-001 Hinge Kit for 15" products 840737-001 Hinge cover for 14" products 840685-001 Hinge cover for 15" products 840738-001 Hinge cover for 14" products with a touch screen 840686-001 Hinge cover for 15" products with a touch screen 840739-001 IMPORTANT: replacement Make special note of each screw and screw lock size and location during removal and Before removing the hinge covers, follow these steps: 1.
Reverse this procedure to replace the hinge covers.
Base enclosure IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Description Spare part number Base enclosure For 14" products 840657-001 For 15" products 840725-001 Before removing the base enclosure, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the two M2x3L screws (1), the two M2x1.5L 1 P0 screws (2), 1 M2.5x8L T8 screw (3), and 9 M2.6x6L T8 screws (4). Reverse this procedure to install the base enclosure.
System board Description Spare part number System board Discrete memory, Intel i5-7300U processor, and WWAN capability 916828-001 Discrete memory, Intel i5-7300U processor, Windows, and WWAN capability 916828-601 Discrete memory, Intel i7-7600U processor, and WWAN capability 916829-001 Discrete memory, Intel i7-7600U processor, Windows, and WWAN capability 916829-601 UMA memory, Intel i3-7100U processor 916830-001 UMA memory, Intel i3-7100U processor, and Windows 916830-601 UMA memory, Intel i
d. Solid-state drive (see Solid-state drive (select products only) on page 41). e. WWAN module (see WWAN module (select products only) on page 42). f. WLAN module (see WLAN module on page 43). g. Optical drive (see Optical drive on page 45). h. Keyboard (see Keyboard on page 47). i. Hinge covers (see Hinge cover on page 53). j. Base enclosure (see Base enclosure on page 55). Remove the system board: 58 1. Disconnect the RTC battery cable (2) and the power button board cable (2). 2.
3. Lift the system board (4), and then remove it (5). Reverse this procedure to install the system board.
c. Hard drive (see Hard drive on page 39). d. Solid-state drive (see Solid-state drive (select products only) on page 41). e. WWAN module (see WWAN module (select products only) on page 42). f. WLAN module (see WLAN module on page 43). g. Optical drive (see Optical drive on page 45). h. Keyboard (see Keyboard on page 47). i. Hinge covers (see Hinge cover on page 53). j. Base enclosure (see Base enclosure on page 55). k. System board (see System board on page 57).
3. Lift the fan and heat sink assembly (3) to remove it. Reverse this procedure to install the fan and heat sink assembly.
Optical drive board Description Spare part number Optical drive board For products with an optical drive 840745-001 For products with an optical drive and a serial port (select products only) 840746-001 IMPORTANT: replacement Make special note of each screw and screw lock size and location during removal and Before removing the optical drive board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
Reverse this procedure to install the optical drive board. Top cover and TouchPad NOTE: The top cover spare part kit includes the TouchPad.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d. Solid-state drive (see Solid-state drive (select products only) on page 41). e. WWAN module (see WWAN module (select products only) on page 42). f.
2. Turn the computer over, and then disconnect the power button board cable (1), the speaker cable (2), and the fingerprint reader board cable (3). 3. Carefully disconnect the plastic clips (1) on the front edge, and then remove the top cover (1). Reverse this procedure to install the top cover. To remove the TouchPad: 1. Disconnect the TouchPad cables (1) and (2).
2. Remove 4 Phillips screws (1), and then lift the TouchPad bracket (2) to remove it.
IMPORTANT: replacement Make special note of each screw and screw lock size and location during removal and Before removing the RTC battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Remove the following components: a. Service door (see Service door on page 37). b. Remove the battery (see Battery on page 38) c. Hard drive (see Hard drive on page 39). d.
Reverse this procedure to install the RTC battery. Speaker NOTE: The speaker spare part kit includes the speaker cable. Description Spare part number Speaker Kit 840700-001 IMPORTANT: replacement Make special note of each screw and screw lock size and location during removal and Before removing the speaker, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
3. Lift the speaker assembly to remove it.(3). Reverse this procedure to install the speaker. Power button board NOTE: The power button board spare part kit includes the cable. Description Spare part number Power button board For 14" products 840693-001 For 15" products 840744-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power button board, follow these steps: 1. Shut down the computer. 2.
f. WLAN module (see WLAN module on page 43). g. Optical drive (see Optical drive on page 45). h. Keyboard (see Keyboard on page 47). i. Hinge covers (see Hinge cover on page 53). j. Base enclosure (see Base enclosure on page 55). k. System board (see System board on page 57). l. Fan/heat sink assembly (see Fan and heat sink assembly on page 59). m. Top cover (see Top cover and TouchPad on page 63).
IMPORTANT: replacement Make special note of each screw and screw lock size and location during removal and Before removing the fingerprint reader, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Service door (see Service door on page 37). b.
3. Remove the cable (3), and then remove the fingerprint reader (4). Reverse this procedure to install the fingerprint reader.
d. Solid-state drive (see Solid-state drive (select products only) on page 41). e. WWAN module (see WWAN module (select products only) on page 42). f. WLAN module (see WLAN module on page 43). g. Optical drive (see Optical drive on page 45). h. Keyboard (see Keyboard on page 47). i. Hinge covers (see Hinge cover on page 53). j. Base enclosure (see Base enclosure on page 55). k. System board (see System board on page 57). l. Fan/heat sink assembly (see Fan and heat sink assembly on page 59).
Near Field Communication module Description Spare part number Near Field Communication (NFC) module 840695-001 Near Field Communication (NFC) cable For 14" products 840661-001 For 15" products 840729-001 IMPORTANT: replacement Make special note of each screw and screw lock size and location during removal and Before removing the NFC module, follow these steps: 1. Turn off the computer.
Reverse this procedure to replace the panel.
Audio board Description Spare part number Audio board 917458-001 IMPORTANT: replacement Make special note of each screw and screw lock size and location during removal and Before removing the audio board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Reverse this procedure to replace the audio board.
Serial board Description Spare part number Serial board (select products only) 840746-001 IMPORTANT: replacement Make special note of each screw and screw lock size and location during removal and Before removing the serial board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Reverse this procedure to replace the serial board.
Display assembly All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2 WWAN antenna transceivers and cables. Full hinge-up displays are not spared. This section describes removing components that do not require that you entirely remove the display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel with the display assembly still attached to the computer.
12. Keyboard (see Keyboard on page 47). 13. Hinge covers (see Hinge cover on page 53). 14. Base enclosure (see Base enclosure on page 55). 15. System board (see System board on page 57). 16. Fan/heat sink assembly (see Fan and heat sink assembly on page 59). 17. Top cover (see Top cover and TouchPad on page 63). Remove the display assembly: 1. Position the computer upright, with the front toward you. 2. Open the computer. 3.
b. 2. If it is necessary to replace the display panel: a. 82 Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. Remove the four M2x3L P1 screws that secure the display panel to the display enclosure. ● 781959-001—35.6-cm (14.0-in), LED, AntiGlare display panel, UWVA ● 784476-001—35.6-cm (14.
3. b. Rotate the top of the display panel downward (1) onto the keyboard. c. Disconnect the cable from the connector (2), and then remove the panel (3). If it is necessary to replace the hinge brackets, remove the M2.5x2.5L P1 screws from each side (1), and then remove the hinge brackets (2).
4. If it is necessary to replace the WLAN antenna cables, remove the 3 screws from each side (1), and then remove the WLAN antenna cables (2). 5. If it is necessary to replace the WWAN antenna cables (select products only, remove the 3 screws from each side (1), and then remove the WWAN antenna cables (2). 6. If it is necessary to replace the webcam: a. 84 Disconnect the cable (1) from the webcam.
b. 7. Detach the webcam (2) from the display enclosure. If it is necessary to replace the microphone board: a. Disconnect the cable (1) from the microphone board. b. Detach the microphone board (2) from the display enclosure. Reverse these procedures to reassemble and install the display assembly components.
6 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
1. Start Computer Setup. See Starting Computer Setup on page 86. 2. Select Main, and then select System Information. 3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. To check for later BIOS versions, see Downloading a BIOS update on page 88.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Access the Boot Device Options menu: ● 2. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. Select a boot device, press enter, and then follow the on-screen instructions.
7 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
3. Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
8 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 93. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1. Insert the HP Recovery media. 2.
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 92.
9 Specifications Computer specifications 14” products Metric U.S. Width 34 cm 13.39 in Depth 23.7 cm 9.33 in Height (front to back) 2.7 cm 1.06 in Weight 1.95 or 2.07 kg (depending on configuration) 4.3 lb or 4.57(depending on configuration) Dimensions Input power Operating voltage and current 19.5 V dc @ 2.31 – 45 W 19.5 V dc @ 3.
15” products Metric Operating voltage and current 19.5 V dc @ 2.31 – 45 W U.S. 19.5 V dc @ 3.33 A – 65 W 19.5V@4.
35.56 cm (14-in) display specifications 14.0 FHD AG WLED SVA 60%cg 300nits eDP Slim Touch Metric U.S. Active Area (W x H) 309.40 x 173.95 (mm) 12.18 x 6.85 in Dimensions (W x H) 320.9 x 205.6 mm 12.634 x 8.094 in Diagonal 35.56 cm 14 in Thickness 3.0 mm max Weight 270 g max Interface eDP 1.
Metric U.S. Contrast Ratio 300:1 (typical) Refresh Rate 60 Hz Brightness 220 nits Pixel Resolution - Format 1366 x 768 (HD) PPI 112 Pixel Resolution - Configuration RGB Backlight LED Color Gamut Coverage 45% Color Depth 6 bits + Hi FRC Viewing angle SVA 45/45/25/35 Touch Enabled Optional Touch Point Supported 10-point multi-touch Other Features AS Pen Enabled No 14.0 HD AG WLED SVA 45%cg 220nits eDP Slim Metric U.S. Active Area (W x H) 309.40 x 173.95 (mm) 12.18 x 6.
Metric Touch Enabled Optional Touch Point Supported 10-point multi-touch Other Features AS Pen Enabled No 102 Chapter 9 Specifications U.S.
39.62 cm (15.6-in) display specifications 15.6 FHD AG WLED SVA 60%cg 300nits eDP Slim 3.2mm Touch Metric U.S. Active Area (W x H) 344.2 x 193.5 (mm) 13.55 x 7.62 Dimensions (W x H) 360 x 224.3 (mm) max 14.17 x 8.83 in Diagonal 39.62 cm 15.6 in Thickness 3.2 mm max Weight 360 g max Interface eDP 1.
Metric U.S. Refresh Rate 60 Hz Brightness 220 nits Pixel Resolution - Format 1366 x 768 (HD) PPI 101 Pixel Resolution - Configuration RGB Backlight LED Color Gamut Coverage 45% Color Depth 6 bits + Hi FRC Viewing angle SVA 45/45/25/35 Hard drive specifications HDD 500GB 7200RPM 7mm SATA Capacity 500 GB* Drive Weight 92–95 g (0.20-0.21 lbs) Rotation Speed 7200 rpm Cache Buffer Up to 32 MB NAND Type/Size N/A Height 7 mm Width 69.85 mm Interface ATA-8, SATA 3.
Capacity 1 TB * Drive Weight 90–95 g (0.198-0.21 lbs) Rotation Speed 5400 rpm Cache Buffer Up to 32 MB NAND Type/Size N/A Height 7 mm Width 69.85 mm Interface ATA-8, SATA 3.0 Interface Transfer Rate 600 MB/sec Seek times (typical read, including setting) Single track 1.5-2 ms Average 12-13 ms Maximum 18-32 ms Logical Blocks 1,953,525,168 Operating Temperature 0°C to 60°C (32°F to 140°F)[top cover temp] Security Features ATA security Other Features S.M.A.R.T.
Capacity 500 GB * Logical Blocks 976,773,168 Operating Temperature 0°C to 60°C (32°F to 140°F)[top cover temp] Security Features ATA security Other Features S.M.A.R.T., NCQ, Ultra DMA *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. HDD 500GB 7200RPM 7mm FIPS SATA Opal2 Capacity 500 GB * Drive Weight 95 g (0.20-0.
Capacity 500 GB * NAND Type/Size N/A Height 7 mm (0.28 in) Width 69.85 mm (2.75 in) Interface ATA-8, SATA 3.0 Interface Transfer Rate 600 MB/sec Seek times (typical read, including setting) Single track 1.5 ms Average 12 ms Maximum 21 ms Logical Blocks 976,773,168 Operating Temperature 0°C to 60°C (32°F to 140°F)[top cover temp] Security Features ATA Security; TCG Opal 2.x, FIPS Other Features S.M.A.R.T., NCQ, Ultra DMA *Size refers to hard drive storage capacity.
Form-Factor (I/O) M.2 2280 Capacity 128 GB NAND Type MLC/TLC Weight 6-10 g (0.01-0.02 lb) Height 2.3 mm (0.09 in) Width 22 mm (0.87 in) Interface ATA-8, SATA 3.0 Sequential Read Up to 535 MB/s Sequential Write Up to 515 MB/s Logical Blocks 250,069,680 Operating Temperature 0° to 70°C (32° to 158°F) [ambient temp] Security Features ATA Security (Option) Other Features DIPM; TRIM; DEVSLP SSD 512 GB 2280 M2 PCIe-3x4 SS NVMe TLC Form-Factor (I/O) M.
Form-Factor (I/O) M.2 2280 Height 2.3 mm (0.09 in) Width 22 mm (0.87 in) Interface PCIe NVMe Gen3X4 Sequential Read Up to 260 MB/s Sequential Write Up to 1400 MB/s Logical Blocks 1,000,215,216 Operating Temperature 0° to 70°C (32° to 158°F) [ambient temp] Security Features ATA Security; TCG Opal 2.0 Other Features TRIM; L1.2 SSD 256GB 2280 M2 SATA-3 Self Encrypted OPAL2 Three Layer Cell Form-Factor (I/O) M.2 2280 Capacity 256 GB NAND Type TLC Weight 10 g (0.02 lb) Height 2.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor.
11 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
2. i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. Complete one of the following: ● Remove and retain the storage drive. – or – ● Clear the drive contents by using a third-party utility designed to erase data from an SSD.
Nonvolatile memory usage Nonvolatile memory type HP Sure Start flash (select models only) Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? 2 MBytes No Yes What is the purpose of this memory? Provides protected backup of critical System BIOS code, EC firmware, and critical PC configuration data for select platforms that support HP Sure Start.
Nonvolatile memory type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? Downloads, and then follow the on-screen instructions. Intel Management 1.5 MBytes or 5 Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Select Main, and then select Reset BIOS Security to Factory Default. c. Follow the on-screen instructions. d.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 30 Antenna Kit, spare part numbers 30 audio board removal 76 spare part number 26, 76 spare part numbers 76 audio, product description 3 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B back cover spare part number 28 backups 92 Base enclosure removal 55 base enclosure spare part number 26 battery removal 38 spare part number 26 spare part numbers 38 battery light 19 BIOS determining version 87 downloading an update 88 updating 87 boot order chan
hinge cover removal 53 spare part numbers 53 Hinge Kit spare part number 28 hot keys microphone mute 17 using 17 HP PC Hardware Diagnostics (UEFI) using 90 HP Recovery Manager correcting boot problems 96 starting 95 HP Recovery media creating 92 recovery 95 HP Recovery partition recovery 95 removing 97 HP Sure Start 117 I integrated numeric keypad, identifying 16 integrated webcam light, identifying 10 internal microphones, identifying 10 J jacks audio-out (headphone)/audio-in (microphone) combo 7 network 8
power lights 12, 19 power requirements, product description 5 processor product description 1 product description audio 3 chipset 1 display panel 1 docking 4 Ethernet 3 external media cards 4 graphics 1 hard drive 2 keyboard 5 memory module 2 microphone 3 operating system 5 optical drive 3 pointing device 5 ports 4 power requirements 5 processors 1 product name 1 security 5 serial port 3 serviceability 6 solid-state drive 2 video 3 wireless 3, 4 product name 1 product name and number, computer 20 R recover
USB Type-C charging port, identifying 8 V vents, identifying 9, 18 video, product description 3 W warranty period 20 webcam 10 removal 84 spare part number 80 webcam light, identifying 10 webcam, identifying 10 webcam/microphone module removal 85 Windows system restore point 92, 93 Windows application key, identifying 15 Windows key, identifying 15, 16 Windows tools using 93 wireless antennas, identifying 10 wireless light 12, 19 wireless, product description 3, 4 WLAN removal 43 spare part numbers 43 WLAN
