Maintenance and Service Guide

Navigating and selecting in Computer Setup ................................................................................. 165
Restoring factory settings in Computer Setup ............................................................................... 166
Updating the BIOS ........................................................................................................................... 167
Determining the BIOS version ...................................................................................... 167
Downloading a BIOS update ......................................................................................... 167
Changing the boot order using the f9 prompt ................................................................................ 168
TPM BIOS settings (select products only) ......................................................................................................... 168
Using HP Sure Start (select products only) ....................................................................................................... 169
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ...................................................................... 170
Using Computer Setup ....................................................................................................................................... 170
Starting Computer Setup ................................................................................................................ 170
Navigating and selecting in Computer Setup ................................................................................. 170
Restoring factory settings in Computer Setup ............................................................................... 170
Updating the BIOS ........................................................................................................................... 171
Determining the BIOS version ...................................................................................... 171
Downloading a BIOS update ......................................................................................... 172
Changing the boot order using the f9 prompt ................................................................................ 172
TPM BIOS settings (select products only) ......................................................................................................... 173
Using HP Sure Start (select products only) ....................................................................................................... 173
10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 174
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 174
11 Backup and recovery in Windows 7 ............................................................................................................ 176
Creating recovery media and backups .............................................................................................................. 176
Guidelines ........................................................................................................................................ 176
Creating recovery media with HP Recovery Disc Creator ............................................................... 176
Creating recovery media ............................................................................................... 177
Backing up your information .......................................................................................................... 177
Performing a system recovery .......................................................................................................................... 178
Using the Windows recovery tools .................................................................................................. 178
Using f11 recovery tools (select models only) ............................................................................... 179
Using Windows 7 operating system media ..................................................................................... 179
12 Backing up, restoring, and recovering in Windows 10 .................................................................................. 181
Creating recovery media and backups .............................................................................................................. 181
Creating HP Recovery media (select products only) ....................................................................... 181
Using Windows tools ......................................................................................................................................... 182
Restore and recovery ......................................................................................................................................... 183
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