User Guide - Windows 8.1
11 Backup and recovery .................................................................................................................................. 67
Backing up your information ............................................................................................................................... 67
Performing a system recovery ............................................................................................................................ 67
Using the Windows recovery tools .................................................................................................... 67
Using f11 recovery tools ................................................................................................................... 68
Using Windows operating system media (purchased separately) ................................................... 69
Using Windows Refresh or Windows Reset ...................................................................................... 70
Using HP Software Setup .................................................................................................................. 70
12 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 71
Using Computer Setup ......................................................................................................................................... 71
Starting Computer Setup .................................................................................................................. 71
Navigating and selecting in Computer Setup ................................................................................... 71
Restoring factory settings in Computer Setup ................................................................................. 72
Updating the BIOS ............................................................................................................................. 73
Determining the BIOS version ......................................................................................... 73
Downloading a BIOS update ........................................................................................... 73
Changing the boot order using the f9 prompt .................................................................................. 74
TPM BIOS settings (select products only) ........................................................................................................... 74
Using HP Sure Start (select products only) ......................................................................................................... 75
13 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 76
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 76
14 Support .................................................................................................................................................... 78
Contacting support .............................................................................................................................................. 78
Labels ................................................................................................................................................................... 79
15 Specications ............................................................................................................................................ 80
Input power .......................................................................................................................................................... 80
Operating environment ....................................................................................................................................... 80
16 Accessibility .............................................................................................................................................. 81
Supported assistive technologies ....................................................................................................................... 81
Contacting support .............................................................................................................................................. 81
Appendix A Traveling with the computer .......................................................................................................... 82
Appendix B Troubleshooting ........................................................................................................................... 83
Troubleshooting resources .................................................................................................................................. 83
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