Maintenance and Service Guide HP Pavilion Gaming 17 Laptop PC
© Copyright 2019 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DisplayPort and the DisplayPort logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries. Intel, Core, and Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. NVIDIA and GeForce are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S.
Important Notice about Customer Self-Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 5 Right side ...............................................................................................................................................................
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 27 Component replacement procedures .................................................................................................................. 27 Preparation for disassembly ............................................................................................................. 27 Bottom cover ..........................................................................
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 64 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..................................................................................................... 64 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 65 Downloading Remote HP PC Hardware Diagnostics UEFI ........................................
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1 Product description Table 1-1 Product components and their descriptions Category Description Product Name HP Pavilion Gaming 17 Laptop PC Model numbers: 17-cd0001 – 17-cd0999, 17t-cd000 Processor Intel® Core™ i7-9750H (2.6 GHz, turbo up to 4.5 GHz, 2666 MHz FSB, 12 MB L3 cache, six core, 45 W) Intel Core i5-9300H (2.4 GHz, turbo up to 4.
Table 1-1 Product components and their descriptions (continued) Category Description Dual storage configurations 512 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive 512 GB, PCIe, value, solid-state drive + 1 TB, 7200 rpm hard drive 256 GB, PCIe, NVMe, TLC, solid-state drive + 2 TB, 5400 rpm hard drive 256 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive 128 GB, PCIe, NVMe, TLC, solid-state drive + 2 TB, 5400 rpm hard drive 128 GB, PCIe, NVMe, TLC, solid-state drive + 1
Table 1-1 Product components and their descriptions (continued) Category Description High-definition multimedia interface (HDMI) v.2.0 + HDCP 2.2 supporting up to 4096 × 2160 at 60 Hz Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust panel resolution to fit embedded panel and external monitor connected) USB 3.1 Gen 1 Type A ports (3); two on right side, one on left side; supports HP Sleep & Charge (left side) USB 3.
Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language Windows 10 Home 64 High-End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Pro
2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component (1) Description Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone.
Left side Table 2-2 Left-side components and their descriptions Component Description (1) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. (2) USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
Display Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones Record sound. (3) Camera light On: The camera is in use. (4) Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.
Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component 8 Description (1) Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left touchpad button Functions like the left button on an external mouse. (3) Right touchpad button Functions like the right button on an external mouse.
Lights Table 2-5 Lights and their descriptions Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
Button and speakers Table 2-6 Button and speakers and their descriptions Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Special keys Table 2-7 Special keys and their descriptions Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific functions when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions.
Bottom Table 2-8 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Rear Table 2-9 Rear components and their descriptions Component Description Vents (2) Enable airflow to cool internal components.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 13 for details.
Table 3-1 Computer major components and their descriptions Item Component (1) Display assembly NOTE: (2) Spare part number Display assemblies are spared only at a subcomponent level. Keyboard/top cover (includes keyboard cable): For a detailed list of country codes, see Keyboard/top cover on page 59.
Table 3-1 Computer major components and their descriptions (continued) Item (12) (13) 16 Component Spare part number Thermal pads (not illustrated) L56874-001 Memory modules (DDR4-2666): 16 GB 937438-855 8 GB 937236-855 4 GB L10598-855 Solid-state drive (M.
Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component Spare part number (1) Display bezel L58773-001 (2) Display panel: (3) 144 Hz L56886-001 60 Hz L56885-001 Display panel cable: 40 pin L57169-001 Display assembly subcomponents 17
Table 3-2 Display components and their descriptions (continued) Item Component Spare part number 30 pin L56887-001 (4) Webcam/microphone module (includes double-sided adhesive) L56916-001 (5) Wireless antennas L56888-001 (6) Display brackets (left and right) L56884-001 (7) Display hinges (includes left and right hinges) L56883-001 (8) Display back cover (includes the display panel tape) L54822-001 For use in ghost white models L56890-001 For use in acid green L56889-001 Cables Table
Mass storage devices Table 3-4 Mass storage devices and their descriptions Item Component (1) Hard drive Spare part number 2 TB, 7200 rpm 912487-855 1 TB, 7200 rpm 766644-005 (2) Hard drive connector/cable L56871-001 (3) Hard drive brackets not spared (4) Solid-state drive bracket not spared (5) Solid-state drive (M.
Miscellaneous parts Table 3-5 Miscellaneous parts and their descriptions Component Spare part number AC adapter (PFC, slim, 4.5 mm): 200 W L00818-850 150 W L32661-001 135 W L15534-001 Power cord (C5, 1.
Table 3-5 Miscellaneous parts and their descriptions (continued) Component Spare part number Hub USB Type-C-to-Multiport hub 919666-001 USB Type-C-to-USB Type-A hub 916838-001 Adapter USB Type-C-to-USB Type-A adapter 833960-001 HDMI-to-VGA adapter 701943-001 USB Type-C-to-HDMI 2.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Non-marking, non-conductive pry tool ● Magnetic Phillips P1 screwdriver ● Tweezers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: ● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.
● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: 26 ● To avoid hand contact, transport products in static-safe
5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
Bottom cover Table 5-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover for use in acid green models L56865-001 Bottom cover for use in ghost white models L65250-001 Before removing the bottom cover, follow this step: ▲ Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover: 28 1. Remove the four Phillips M2.0 × 13.0 screws (1) from the top edge of the bottom cover. 2. Remove the four Phillips M2.0 × 5.
4. Pull the bottom cover off the computer (3). Reverse this procedure to install the bottom cover.
Solid-state drive and Optane Memory Module Table 5-2 Solid-state drive and Optane Memory Module descriptions and part numbers Description Spare part number 1 TB, PCIe, Gen 3 × 4 L68311-001 512 GB, PCIe, Gen 3 × 4 L56870-001 512 GB, PCIe, Gen 3 × 2 L56869-001 512 GB, PCIe + 32 GB Optane Memory L56999-001 256 GB, PCIe, Gen 3 × 4 L56868-001 256 GB, PCIe, Gen 3 × 2 L56997-001 128 GB, PCIe, Gen 3 × 2 L56867-001 16 GB, PCIe, Gen 3 × 2 Optane Memory Module L56866-001 Before removing the solid-sta
Memory module Table 5-3 Memory descriptions and part numbers Description Spare part number Memory module, 16 GB 937438-855 Memory module, 8 GB 937236-855 Memory module, 4 GB L10598-855 Before removing the memory modules, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Remove the battery (see Battery on page 35). Remove the memory modules: 1.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. Do not bend the memory module. 32 1. Align the notched edge of the memory module with the tab in the memory module slot (1). 2. Press the module into the slot until seated (2). 3. Gently press down on the module edges until the side retention clips snap into place (3).
Hard drive assembly Table 5-4 Hard drive and connector descriptions and part numbers Description Spare part number Hard drive, 2 TB, 7200 rpm 912487-855 Hard drive, 1 TB, 7200 rpm 766644-005 Hard drive connector/cable L56871-001 Before removing the hard drive assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Remove the battery (see Battery on page 35).
4. If it is necessary to disassemble the hard drive, remove the two Phillips M3.0 × 3.0 screws (1) from each bracket, and then remove the brackets from the hard drive (2). Disconnect the connector from the drive (3). Reverse this procedure to reassemble and install the hard drive.
6 Removal and replacement procedures for authorized service provider parts IMPORTANT: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
2. Lift the connector side of the battery upward (2), and then remove the battery from the computer (3). Reverse this procedure to install the battery.
WLAN module Table 6-2 WLAN module description and part number Description Spare part number Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L22634-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Reverse this procedure to install the WLAN module.
Touchpad NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is available using spare part number L56879-001. Table 6-3 Touchpad description and part number Description Spare part number Touchpad L56905-001 Before removing the touchpad , follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Remove the battery (see Battery on page 35).
Vent covers Table 6-4 Vent covers description Description Spare part number Vent covers not spared Before removing the vent covers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Remove the battery (see Battery on page 35). Remove the vent covers: 1. Remove the two Phillips M2.0 × 2.0 screws (1) that secure each vent cover to the computer. 2. Remove the Phillips M2.0 × 4.
2. Replace the two Phillips M2.0 × 2.0 screws (3) and the Phillips M2.0 × 4.0 screw (4) in each cover.
Fan shields Table 6-5 Fan shield description and part number Description Spare part number Fan shields not spared Before removing the fan shields, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Remove the battery (see Battery on page 35). 4. Remove the vent covers (see Vent covers on page 40). Remove the fan shields: 1. Remove the three Phillips M2.0 × 5.
Heat sink/fan assembly Table 6-6 Heat sink/fan assembly, thermal pad, and thermal grease descriptions and part numbers Description Spare part number Heat sink/fan assembly for use in models with GeForce GTX 2060/2060Ti graphics L56873-001 Heat sink/fan assembly for use in models with GeForce GTX 2050 graphics L57166-001 Heat sink/fan assembly for use in models with GeForce GTX 1050 graphics L57167-001 Thermal grease L65268-001 Thermal pads L56874-001 Before removing the heat sink/fan assembly, f
5. Remove the heat sink/fan assembly (3). NOTE: Heat sink appearance may vary. 6. GeForce GTX 1050 graphics Clean and reapply thermal material to the surfaces of the heat sink (1) (3) and system board components (2) (4) each time the heat sink is removed.
7. GeForce GTX 2050 graphics Clean and reapply thermal material to the surfaces of the heat sink (1) (3) and system board components (2) (4) each time the heat sink is removed. 8. GeForce GTX 2060/2060Ti graphics Clean and reapply thermal material to the surfaces of the heat sink (1) (3) and system board components (2) (4) each time the heat sink is removed. Reverse this procedure to install the heat sink/fan assembly.
USB board NOTE: The USB board spare part kit does not include the cable. The cable is available using spare part number L56876-001. Table 6-7 USB board description and part number Description Spare part number USB board L56875-001 Before removing the USB board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Remove the battery (see Battery on page 35). 4.
Power connector Table 6-8 Power connector description and part number Description Spare part number Power connector L56877-001 Before removing the power connector cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Remove the battery (see Battery on page 35). 4. Remove the vent covers (see Vent covers on page 40). 5. Remove the fan shields (see Fan shields on page 42). 6.
System board All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Table 6-9 System board descriptions and part numbers Intel Core i7-9750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L58846-xx1 Intel Core i7-9750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L58851-xx1 Intel Core i7-9750H processor and 3 GB of discrete graphics memory (GeForce GTX 1050) L58849-xx1 Intel Core i5-9
2. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the system board to the computer. 3. Lift the right side of the system board, and then remove the system board from the computer (2). Reverse this procedure to install the system board.
Speakers Table 6-10 Speaker description and part number Description Spare part number Speakers (includes cushion) L56882-001 Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Remove the battery (see Battery on page 35). 4. Remove the solid-state drive (see Solid-state drive and Optane Memory Module on page 30). 5.
Power button board NOTE: The power button board spare part kit does not include the cable. The cable is available using spare part number L56881-001. Table 6-11 Power button board descriptions and part numbers Description Spare part number Power button board for use in ghost white models L56880-001 Power button board for use in acid green models L57168-001 Before removing the power button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2.
Display assembly NOTE: The display assembly is spared only at the subcomponent level. Before removing the display assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Remove the battery (see Battery on page 35). 4. Remove the vent covers (see Vent covers on page 40). 5. Remove the fan shields (see Fan shields on page 42). 6.
5. Separate the display from the computer by pulling the computer up and away from the display (4). 6. If it is necessary to replace display assembly subcomponents, first remove the bezel: a. Release the top edge of the display bezel (1) from the display assembly. IMPORTANT: Be careful not to bend or break the narrow sections of the bezel when removing. b. Release the left and right edges of the display bezel (2) from the display assembly. c.
d. Remove the display bezel (4). The display bezel is available using spare part number L58773-001. 7. If it is necessary to remove the display hinges: a. Remove the four Phillips M2.0 × 3.0 screws (1) from the bottom of each hinge. b. Remove the display hinges from the display back cover (2). The display hinges are available using spare part number L56883-001. 8.
a. Use tweezers to grasp the tape that routes behind both the left and right sides of the display panel (1). b. Pull the tape out from behind the left and right sides of the panel (2). NOTE: You have to pull on the tape multiple times before it is completely removed. To avoid tearing the tape, pull the tape evenly and carefully. c. Disconnect the cable from the webcam module (3). d. Remove the webcam cable from the clip in the display back cover (4).
e. Rotate the display panel over next to the display back cover (1). Peel the tape off the connector on the back of the panel (2), and then disconnect the cable from the display panel (3). The display panel is available using spare part number L56886-001 for 144 Hz panels and L56885-001 for 60 Hz panels. f. 9.
10. If it is necessary to remove the display panel cable: ▲ Peel the cable from the back of the display panel. The 40-pin display cable is available using spare part number L57169-001. The 30-pin display cable is available using spare part number L56887-001. 11. If it is necessary to remove the display brackets: a. Remove the two Phillips 2.0 × 2.5 screws (1) that secure each bracket to the display back cover.
b. Remove the brackets from display back cover (2). The display brackets are available using spare part number L56884-001. 12. If it is necessary to remove the wireless antennas: a. Remove the antenna cables from the sides and bottom of the display back cover (1). b. Peel the antennas off the top of the display back cover (2). The wireless antennas are available using spare part number L56888-001.
Keyboard/top cover The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes.
7 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
To check for later BIOS versions, see Downloading a BIOS update on page 61. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
8 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.
1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer.
● Set a location for storing the test results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4.
9 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 67). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 67).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 67.
10 Specifications Table 10-1 Computer specifications Metric U.S. Width 405.0 mm 15.9 in Depth 282.0 mm 11.1 in Height 25.5 mm 1.0 in Weight (lowest configuration) 2600.0 g 5.73 lbs Input power Rating Operating voltage and current 19.5 V dc @ 6.9 A – 135 W Computer dimensions 19.5 V dc @ 7.70 A – 150 W 19.5 V dc @ 10.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's R
Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region 72 Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter and battery 5 action keys identifying 11 antenna removal 58 antennas spare part number 58 audio, product description 2 audio-out (headphone)/audio-in (microphone) jack, identifying 5 cautions electrostatic discharge 23 components bottom 12 display 7 keyboard area 8 left side 6 rear 12 right side 5 computer major components 14 connector, power 5 B back cover spare part number 18 backup, creating 67 backups 67 battery removal 35 spare part number 16, 35 bezel spare part number 17, 54 BIOS
internal microphones, identifying 7 J jacks audio-out (headphone)/audio-in (microphone) 5 network 6 RJ-45 (network) 6 K keyboard/pointing devices, product description 3 keyboard/top cover removal 59 spare part numbers 15, 59 keys action 11 esc 11 fn 11 Windows 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 lights AC adapter and battery light 5 caps lock 9 drive 6 mute 9 power 9 RJ-45 (network) status 6 M media card reader, product description 3 memory
solid-state drive removal 30 spare part number 16, 19 spare part numbers 30 solid-state drive bracket illustrated 19 speakers identifying 10 removal 50 spare part number 15, 50 special keys, using 11 static electricity 24 storage, product description 1 system board removal 48 spare part numbers 48 system restore point, creating 67 T touchpad buttons 8 removal 39 spare part numbers 15, 39 touchpad cable, spare part number 15, 39 touchpad zone, identifying 8 transporting guidelines 26 traveling with the compu
