Hardware Reference Guide HP EliteOne 800 G2 23 inch All-in-One Business PC HP EliteOne 705 G2 23 inch All-in-One Business PC HP ProOne 600 G2 21 inch All-in-One Business PC HP ProOne 400 G2 20 inch All-in-One Business PC
© Copyright 2015 HP Development Company, L.P. The information contained herein is subject to change without notice. Windows is either a trademark or registered trademark of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book This guide provides basic information for upgrading this computer model. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product features ........................................................................................................................................... 1 Overview ................................................................................................................................................................ 1 EliteOne 800 ....................................................................................................................................................
Removing an easel stand ................................................................................................ 21 Attaching the computer to a mounting fixture ................................................................................................... 23 Connecting and disconnecting cables ................................................................................................................. 24 Connecting cables .....................................................................
Appendix B Computer operating guidelines, routine care, and shipping preparation ........................................... 62 Computer operating guidelines and routine care ............................................................................................... 62 Optical disc drive precautions ............................................................................................................................. 63 Shipping preparation .........................................................
viii
1 Product features Overview NOTE: For the latest specifications or additional specifications on this product, go to http://www.hp.com/ go/ quickspecs/ and search for your specific display model to find the model-specific QuickSpecs.
EliteOne 800 Front components 2 Component Component 1 Dual microphone array (optional) 4 Webcam (optional) 2 Webcam activity LED (with optional webcam) 5 16:9 widescreen LED-backlit LCD display 3 Webcam privacy shutter slide switch 6 High-performance stereo speakers Chapter 1 Product features
Side components Component Component 1 Power button 7 Microphone/line in jack 2 hard disk drive activity LED 8 HP SD media card reader (optional) 3 USB 3.0 port, fast-charging 9 Optical disc drive eject button 4 USB 3.0 port 10 Optical disc drive activity LED 5 USB 3.
Rear components 4 Component Component 1 Power cable retention loop 7 DisplayPort connector 2 Port cover security screw hole 8 (2) USB 3.0 ports 3 Serial port (optional) 9 (2) USB 3.
Internal components Component Component 1 Optical disc drive 4 Hood sensor 2 Secondary hard disk drive 5 Memory 3 Primary hard disk drive 6 RTC Battery EliteOne 705 Front components Component Component 1 Dual microphone array (optional) 4 Webcam (optional) 2 Webcam activity LED (with optional webcam) 5 16:9 widescreen LED-backlit LCD display 3 Webcam privacy shutter slide switch 6 High-performance stereo speakers EliteOne 705 5
Side components 6 Component Component 1 Power button 7 HP SD media card reader (optional) 2 hard disk drive activity LED 8 Optical disc drive eject button 3 USB 3.0 port, fast-charging 9 Optical disc drive activity LED 4 USB 3.
Rear components Component Component 1 Power cable retention loop 7 DisplayPort connector 2 Port cover security screw hole 8 (2) USB 3.0 ports 3 Serial port (optional) 9 (2) USB 2.
Internal components Component Component 1 Optical disc drive 4 Hood sensor 2 Secondary hard disk drive 5 Memory 3 Primary hard disk drive 6 RTC Battery ProOne 600 Front components 8 Component Component 1 Dual microphone array (optional) 4 Webcam (optional) 2 Webcam activity LED (with optional webcam) 5 16:9 widescreen LED-backlit LCD display 3 Webcam privacy shutter slide switch 6 High-performance stereo speakers Chapter 1 Product features
Side components Component Component 1 Power button 6 Microphone/line in jack 2 hard disk drive activity LED 7 HP SD media card reader (optional) 3 USB 3.0 port, fast-charging 8 Optical disc drive eject button 4 USB 3.
Rear components 10 Component Component 1 Power cable retention loop 7 DisplayPort connector 2 Port cover security screw hole 8 (2) USB 3.0 ports 3 Serial port (optional) 9 (2) USB 3.
Internal components Component Component 1 Optical disc drive 4 Memory 2 hard disk drive 5 RTC Battery 3 Hood sensor ProOne 400 Front components Component Component 1 Dual microphone array (optional) 4 Webcam (optional) 2 Webcam activity LED (with optional webcam) 5 16:9 widescreen LED-backlit LCD display 3 Webcam privacy shutter slide switch 6 High-performance stereo speakers ProOne 400 11
Side components 12 Component Component 1 Power button 6 Microphone/line in jack 2 hard disk drive activity LED 7 HP SD media card reader (optional) 3 USB 3.0 port, fast-charging 8 Optical disc drive eject button 4 USB 3.
Rear components Component Component 1 Power cable retention loop 7 DisplayPort connector 2 Port cover security screw hole 8 (2) USB 3.0 ports 3 Serial port (optional) 9 (2) USB 2.
Internal components 14 Component Component 1 Optical disc drive 3 Memory 2 hard disk drive 4 RTC Battery Chapter 1 Product features
Keyboard features Component Component 1 Sleep 6 Mute Volume 2 Fast Reverse 7 Decrease Volume 3 Play/Pause 8 Increase Volume 4 Stop 9 Function 5 Fast Forward Keyboard features 15
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located under the stand or affixed to the bottom of the computer. 1. Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
2 Setup Overview Set up the computer in the following order: ● Attach a stand. See Attaching and removing a stand on page 18 Or Attach the computer to a mounting fixture. See Attaching the computer to a mounting fixture on page 23. ● Connect the cables for peripherals and power. See Connecting and disconnecting cables on page 24. ● Connect an additional display, if desired. See Connecting a display on page 25. ● Install and secure the rear port cover. See Installing the rear port cover on page 27.
Attaching and removing a stand Three stands are available for the computer: ● Attaching and removing a recline stand ● Attaching and removing a adjustable-height stand ● Attaching and removing an easel stand Attaching and removing a recline stand Attaching a recline stand To install the stand: 1. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. 2.
7. Lift the stand up (2), and then pull the stand hooks out of the computer (3). Attaching and removing a adjustable-height stand Attaching a adjustable-height stand To install the stand: 1. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. 2. Engage the hooks in the top of the stand in the two large holes in the upper part of the back of the computer (1). 3.
Removing a adjustable-height stand To remove the stand: 1. Remove all removable media, such as optical discs or USB flash drives, from the computer. 2. Turn off the computer properly through the operating system, then turn off any external devices. 3. Disconnect the AC power cord from the AC outlet and disconnect any external devices. 4. Place the computer face down on a soft flat surface.
3. Lower the stand onto the computer and press down until it clicks into place (2). Removing an easel stand To remove the stand: 1. Remove all removable media, such as optical discs or USB flash drives, from the computer. 2. Turn off the computer properly through the operating system, then turn off any external devices. 3. Disconnect the AC power cord from the AC outlet and disconnect any external devices. 4. Place the computer face down on a soft flat surface.
7. 22 Lift the stand up (2), and then pull the stand hooks out of the computer (3).
Attaching the computer to a mounting fixture The computer can be attached to a wall, swing arm, or other mounting fixture. NOTE: This apparatus is intended to be supported by UL or CSA Listed wall mount bracket. 1. Press the supplied VESA trim plate onto the VESA opening until it snaps into place. 2.
Connecting and disconnecting cables Connecting cables 24 1. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. 2. If the rear port cover is installed, remove the cover. 3. Route the power and all peripheral cables through the opening in the base of the stand. 4. Connect the peripheral cables to the appropriate ports. 5.
6. If desired, you may use a wire tie (not provided) through the power cable retention loop to secure the power cord. If your computer model is a ProOne 400, you may further secure the plug by pressing it into the slot below the power connector until it is locked into place. Connecting a display The DisplayPort connector on the rear of the computer allows you to connect a display to the computer. If you are adding a display that has a DisplayPort connector, then no DisplayPort video adapter is required.
1. Turn off power to the computer and the display that you are connecting to the computer. 2. Remove the rear port cover on the computer. 3. If your display has a DisplayPort connector, connect a DisplayPort cable directly between the DisplayPort connector on the rear of the computer and the DisplayPort connector on the display. 4. If your display does not have a DisplayPort connector, connect a DisplayPort video adapter to the DisplayPort connector of the computer. Then connect a cable (VGA, DVI.
Removing and installing the rear port cover Removing the rear port cover 1. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. 2. If the security lock screw is secured, unscrew it with a T15 tamper-resistant Torx security screwdriver. 3. Press the two tabs toward each other to disengage the port cover from the chassis (1). 4.
28 4. Press the latches out to lock the port cover into place (2). 5. You may prevent access to internal components and ports by securing the rear port cover. Use a T15 tamper-resistant Torx screwdriver to screw the captive screw into the chassis.
Positioning the computer This computer may be shipped with a recline stand, a tilt/swivel and adjustable-height stand, or an easel stand. ● Adjusting the recline stand ● Adjusting the adjustable-height stand ● Adjusting the easel stand Adjusting the recline stand CAUTION: Use caution when reclining a computer if a cable lock is installed. The cable or the lock may interfere with the rotation or the angle of recline.
Adjusting the adjustable-height stand CAUTION: Use caution when rotating or reclining a computer if a cable lock is installed. The cable or the lock may interfere with the rotation or the angle of recline. This stand allows you to: ● Tilt the computer from –5° to 20° from the desktop ● Adjust the computer height within a range of 110 mm (4.3 in) ● Rotate the computer from the landscape to portrait view To tilt the computer, grasp the top and bottom of the computer and adjust to the appropriate tilt.
2. Grasp both sides of the computer and lower the computer to your preferred position. 3. Grasp the top and bottom of the computer and tilt the computer to the desired position. CAUTION: When changing the computer orientation between landscape and portrait, be sure that the HP logo on the front of the computer is either on the bottom or the right side. To change from landscape to portrait view: 1. Lift the computer to the highest position to provide clearance. 2.
Adjusting the easel stand This adjustable stand allows you to change the computer tilt from 10 degrees to 70 degrees to set it to a comfortable eye level. CAUTION: Hold the computer steady when adjusting the easel to avoid tipping the computer. Grasp the sides of the computer and press the top of the computer down to open the stand and increase the tilt. Raise the top of the computer up to bring the stand in and decrease the tilt.
Connecting and disconnecting power Connecting power 1. If you have an EliteOne 800, EliteOne 705, or ProOne 600, plug the AC power plug into a AC outlet. 2. If you have a ProOne 400: 3. a. Connect the female end of the power cord to the power adapter (1). b. Plug the AC power plug into a AC outlet (2). Press the power button on the side of the computer to turn it on. Disconnecting power 1. Remove all removable media, such as optical discs or USB flash drives, from the computer. 2.
Synchronizing the optional wireless keyboard and mouse The mouse and keyboard are synchronized at the factory. If they do not work, remove and replace the batteries. If the mouse and keyboard are still not synchronized, then follow this procedure to manually resynchronize the pair. 1. 2. 3.
4. 5. NOTE: If the mouse and keyboard still do not work, then remove and replace the batteries. If the mouse and keyboard are still not synchronized, then synchronize the keyboard and mouse again.
3 Hardware repair and upgrade Warnings and cautions Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in this guide. WARNING! To reduce the risk of personal injury from electrical shock, hot surfaces, or fire: Disconnect the AC power cord from the AC outlet and allow the internal system components to cool before touching. Do not plug telecommunications or telephone connectors into the network interface controller (NIC) receptacles.
Removing batteries from the optional wireless keyboard or mouse NOTE: The wireless keyboard and mouse are optional components. To remove batteries from the wireless keyboard, remove the battery door on the underside of the keyboard (1) and lift the batteries out of the battery compartment (2). To remove batteries from the wireless mouse, remove the battery door on the underside of the mouse (1) and lift the batteries out of the battery compartment (2).
Removing and installing memory The computer comes with small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM. SODIMM specifications For proper system operation, the SODIMMs must meet the following qualifications: EliteOne 800 and ProOne 600 EliteOne 705 ProOne 400 SODIMM 1.2 volt DDR4-SDRAM SODIMMs 1.
Populating SODIMM sockets The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the SODIMMs are installed. Refer to the following table to identify the SODIMM channel locations. Location System board label Channel Lower Socket SODIMM1 Channel B Upper Socket SODIMM3 Channel A ● The system will operate in single channel mode if the SODIMM sockets are populated in one channel only.
9. If your computer model is a ProOne 400, use a flat blade or Torx screwdriver to turn the access panel screws one quarter turn to the left to release the access panel. 10. Slide the access panel latches toward each other (1). 11. Lift the access panel off the computer (2).
12. If your computer model is a ProOne 400, remove the 4 screws securing the electromagnetic interference (EMI) shield to the chassis. 13. Push the EMI shield latch toward the center of the computer (1) to release the EMI shield, and then lift the shield off the computer (2).
14. To remove a memory module, press outward on the two latches on each side of the SODIMM (1), then pull the SODIMM out of the socket (2). 15. To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1), then press the SODIMM down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
16. Be sure that the cables around the EMI shield are out of the way and will not be pinched by the EMI shield. 17. Engage the three tabs on the right side of the EMI shield with the slots in the computer (1), and then press the left side of the shield down until the latch engages (2).
18. If your computer model is a ProOne 400, screw in 4 screws to secure the EMI shield to the chassis. 19. To replace the access panel, align the latches with the slots in the rear port compartment. Set the access panel down (1) and press in the tabs around all sides of the panel until it is in place. 20. Push the latches toward the sides of the computer to lock the access panel in place (2).
21. If your computer model is a ProOne 400, use a flat blade or Torx screwdriver to turn the access panel screws one quarter turn to the right to secure the access panel. 22. Install the stand. See Attaching and removing a stand on page 18. 23. Connect all cables to the computer. See Connecting cables on page 24. 24. Install the rear port cover. See Installing the rear port cover on page 27. 25. Lock any security devices that were disengaged when the access panel was removed. 26.
Replacing the RTC Battery The RTC Battery is located on the system board on the lower right side of the fan. The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3 V lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly.
9. If your computer model is a ProOne 400, use a flat blade or Torx screwdriver to turn the access panel screws one quarter turn to the left to release the access panel. 10. Slide the access panel latches toward each other (1). 11. Lift the access panel off the computer (2).
12. If your computer model is a ProOne 400, remove the 4 screws securing the EMI shield to the chassis. 13. Push the EMI shield latch toward the center of the computer (1) to release the EMI shield, and then lift the shield off the computer (2). 14. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1).
15. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2). 16. Be sure that the cables around the electromagnetic interference shield are out of the way and will not be pinched by the EMI shield.
17. Engage the three tabs on the right side of the EMI shield with the slots in the computer (1), and then press the left side of the shield down until the latch engages (2). 18. If your computer model is a ProOne 400, screw in 4 screws to secure the EMI shield to the chassis. 19. To replace the access panel, align the latches with the slots in the rear port compartment. Set the access panel down (1) and press in the tabs around all sides of the panel until it is in place.
20. Push the latches toward the sides of the computer to lock the access panel in place (2). 21. If your computer model is a ProOne 400, use a flat blade or Torx screwdriver to turn the access panel screws one quarter turn to the right to secure the access panel. 22. Install the stand. See Attaching and removing a stand on page 18. 23. Connect all cables to the computer. See Connecting cables on page 24. 24. Install the rear port cover. See Installing the rear port cover on page 27. 25.
28. Turn on the computer. 29. Reset the date and time, your passwords, and any special system setups using Computer Setup. Replacing drives Replacing a hard disk drive The hard disk drive is located on the left side of the computer. One 2.5 inch primary hard disk drive (HDD) is installed in the computer. Some models may have a secondary 2.5 inch HDD installed on top of the optical disc drive (ODD). Removing a 2.5 inch hard disk drive 1.
9. If your computer model is a ProOne 400, use a flat blade or Torx screwdriver to turn the access panel screws one quarter turn to the left to release the access panel. 10. Slide the access panel latches toward each other (1). 11. Lift the access panel off the computer (2). 12. Disconnect the power and data cables from the HDD. 13. Pull the HDD cage latch away from the 2.5 inch HDD to release the drive (1).
14. Slide the HDD toward the latch and lift the HDD out of the drive cage (2). 15. Remove the four mounting screws from the 2.5 inch HDD. Be sure to keep the screws together with the blue rubber grommets to use to install a replacement drive. For instructions on installing a HDD, see Installing a 2.5 inch hard disk drive on page 55.
Installing a 2.5 inch hard disk drive 1. Fasten four mounting screws with grommets onto the 2.5 inch HDD. 2. Position the 2.5 inch drive above the drive cage with the connectors facing the power and data cables next to the drive cage. 3. Place the 2.5 inch HDD into the drive cage and slide it toward the cables until the cage snaps into place. 4. Connect the power and data cables to the HDD. 5. To replace the access panel, align the latches with the slots in the rear port compartment.
6. Push the latches toward the sides of the computer to lock the access panel in place (2). 7. If your computer model is a ProOne 400, use a flat blade or Torx screwdriver to turn the access panel screws one quarter turn to the right to secure the access panel. 8. Install the stand. See Attaching and removing a stand on page 18. 9. Connect all cables to the computer. See Connecting cables on page 24. 10. Install the rear port cover. See Installing the rear port cover on page 27. 11.
Replacing the optical disc drive The ODD is located above the HDD on the left side of the computer (when viewed from behind). 1. Remove all removable media, such as optical discs or USB flash drives, from the computer. 2. Turn off the computer properly through the operating system, then turn off any external devices. 3. Disconnect the AC power cord from the AC outlet and disconnect any external devices.
11. Lift the access panel off the computer (2). 12. Push and hold the tab (1) while pushing in the latch (2) at the back of the ODD enclosure and slide the drive (3) out of the chassis. 13. Pull the latch off the ODD.
14. Align the three pins on the latch with the holes in the new ODD and press the latch firmly onto the new drive. NOTE: You must reuse the latch removed from the old ODD. 15. Align the new ODD with the opening in the side of the computer. Push the drive in firmly until it snaps into place. NOTE: The ODD can be installed in only one way. 16. To replace the access panel, align the latches with the slots in the rear port compartment.
17. Push the latches toward the sides of the computer to lock the access panel in place (2). 18. If your computer model is a ProOne 400, use a flat blade or Torx screwdriver to turn the access panel screws one quarter turn to the right to secure the access panel. 19. Install the stand. See Attaching and removing a stand on page 18. 20. Connect all cables to the computer. See Connecting cables on page 24. 21. Install the rear port cover. See Installing the rear port cover on page 27. 22.
A Electrostatic discharge A discharge of static electricity from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the device. Preventing electrostatic damage To prevent electrostatic damage, observe the following precautions: ● Avoid hand contact by transporting and storing products in static-safe containers. ● Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
B Computer operating guidelines, routine care, and shipping preparation Computer operating guidelines and routine care Follow these guidelines to properly set up and care for the computer: 62 ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 in) clearance on all vented sides of the computer to permit the required airflow.
Optical disc drive precautions Be sure to observe the following guidelines while operating or cleaning the ODD. ● Do not move the drive during operation. This may cause it to malfunction during reading. ● Avoid exposing the drive to sudden changes in temperature, as condensation may form inside the unit. If the temperature suddenly changes while the drive is on, wait at least one hour before you turn off the power. If you operate the unit immediately, it may malfunction while reading.
C Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.
Index Symbols/Numerics 400 11 front components 11 internal components 14 rear components 13 side components 12 600 8 front components 8 internal components 11 rear components 10 side components 9 705 5 front components 5 internal components 8 rear components 7 side components 6 800 2 front components 2 internal components 5 rear components 4 side components 3 A accessibility 64 additional information 36 adjustable-height stand adjustment 30 attaching 19 removing 20 B battery replacement 46 C cable lock 32 c
lock cable 32 rear port cover 27 M memory installing 39 maximum 38 removing 39 slots 38 SODIMMs specifications 38 specifications 38 Microsoft Certificate of Authenticity label 16 mounting the computer 23 mouse removing batteries 37 synchronizing wireless 34 O optical disc drive precautions 63 replacing 57 P port cover 27 installing 27 removing 27 power connecting 33 disconnecting 26, 33 power cord connecting 24 disconnecting 26 product name and number, computer 16 ProOne 400 11 front components 11 interna
