Maintenance & Service Guide HP ProOne 400 G2 20 inch All-in-One HP ProOne 460 G2 20 inch All-in-One HP ProOne 480 G2 20 inch All-in-One
© Copyright 2015 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product features ........................................................................................................................................... 1 Overview ................................................................................................................................................................ 1 Front components ................................................................................................................................................
SATA hard drive cables ......................................................................................................................................... 21 SATA data cable ................................................................................................................................. 21 Cable management ..............................................................................................................................................
Fan assembly ....................................................................................................................................................... 59 Right trim ............................................................................................................................................................. 60 Left trim ...............................................................................................................................................................
System backup and recovery ...................................................................................................................... 117 Backing up, restoring, and recovering in Windows 10 ...................................................................................... 117 Creating recovery media and backups ............................................................................................ 117 Creating HP Recovery media (select products only) ..................................
Appendix A Power cord set requirements ....................................................................................................... 141 General requirements ........................................................................................................................................ 141 Japanese power cord requirements .................................................................................................................. 141 Country-specific requirements .....................
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1 Product features Overview NOTE: For the latest specifications or additional specifications on this product, go to http://www.hp.com/go/ quickspecs/ and search for your specific display model to find the model-specific QuickSpecs.
Front components Component Component 1 Dual microphone array (optional) 4 Webcam (optional) 2 Webcam activity LED (with optional webcam) 5 16:9 widescreen LED-backlit LCD display 3 Webcam privacy shutter slide switch 6 High-performance stereo speakers CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state.
Side components Component Component 1 Power button 6 Microphone/line in jack 2 hard disk drive activity LED 7 HP SD media card reader (optional) 3 USB 3.0 port, fast-charging 8 Optical disc drive eject button 4 USB 3.
Rear components 4 Component Component 1 Power cable retention loop 7 DisplayPort connector 2 Port cover security screw hole 8 (2) USB 3.0 ports 3 Serial port (optional) 9 (2) USB 2.
Internal components Component Component 1 Optical disc drive 3 Memory 2 hard disk drive 4 RTC Battery Internal components 5
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located under the stand or affixed to the bottom of the computer. 1. Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
2 Illustrated parts catalog Component appearance may vary.
Item Description * Stands Adjustment Height Stand Easel Stand Recline Stand * VESA cover (for use in models with out a stand) Misc parts 8 Chapter 2 Illustrated parts catalog
Item Description (1) System board (2) Converter board (3) Serial port and PS/2 connector board (4) Optical drive (includes latch) DVD±RW drive DVD-ROM drive (5) Webcam module For use in touch models For use in non-touch models (6) Fan (7) Heat sink (thermal module) (includes replacement thermal material) Display panel (8) Non-touch Touch (9) Speakers (left and right) * Power supply 120W 90W * WLAN modules Intel Dual Band Wireless-AC 7265 NV HP WLAN 802.11 a/b/g/n + Bluetooth 4.
Mass storage devices Description Optical drive (does not include bezel) DVD±RW drive DVD-ROM drive Hard drive 2 TB, 5400 rpm 1 TB, hybrid SSD drive 1 TB, 7200 rpm 500 GB, hybrid SSD drive 500 GB, 7200 rpm hard drive, self-encrypting (SED) 500 GB, 7200 rpm hard drive 500 GB, 5400 rpm hard drive, FIPS Solid-state drive (not illustrated) 512-GB solid-state drive, TLC 256-GB solid-state drive, OPAL 2.
Processors and memory modules Description Memory modules (SODIMM; PC4-17000) 16-GB 8-GB 4-GB Intel Processors (include replacement thermal material) Intel Core i7-6700 (3.4-GHz) Intel Core i7-6700T (2.8-GHz) Intel Core i5-6600 (3.3-GHz) Intel Core i5-6600T (2.7-GHz) Intel Core i5-6500 (3.2-GHz) Intel Core i5-6500T (2.5-GHz) Intel Core i3-6320 (3.9-GHz) Intel Core i3-6300 (3.8-GHz) Intel Core i3-6300T (3.3-GHz) Intel Core i3-6100 (3.7-GHz) Intel Core i3-6100T (3.2-GHz) Intel Pentium G4520 (3.
Cables 12 Item Description (1) Backlight cable (2) Serial port cable (3) Hard drive + optical drive SATA data cable (4) Power connector cable * Touch control cable * Antenna cable * Converter board cable * LVDS (display) cable * Webcam cable * DisplayPort cable * Adapter, DisplayPort to VGA * Adapter, DisplayPort to DVI * Adapter, DisplayPort to HDMI 1.
Keyboards and mice Description Keyboard USB USB, slim Washable Smartcard Conferencing Wireless with mouse PS/2 PS/2, slim Mouse Wireless Washable Hardened USB, optical PS/2, optical USB, laser Keyboards and mice 13
3 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases.
Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.
Cleaning the Computer Case Follow all safety precautions in General cleaning safety precautions on page 17 before cleaning the computer. To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol.
Cleaning the mouse Before cleaning the mouse, ensure that the power to the computer is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. ● To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 18.
● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With Care.” ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are actually mounted in the CPU. ● Avoid dropping drives from any height onto any surface. ● If you are inserting or removing a hard drive, turn off the computer.
SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius. The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
4 Removal and Replacement Procedures The following sections provide information about disassembling various components of the computer. Preparing to disassemble the computer To avoid injury and equipment damage, always complete the following steps in order, when opening the HP All-in-One. 1. Remove all media from the computer. 2. Shut down the computer. 3. After the system has completely shut down, disconnect the power adapter from the back of the computer. 4.
Rear port cover 1. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. 2. If the security lock screw is secured, unscrew it with a T15 tamper-resistant Torx security screwdriver. 3. Press the two tabs toward each other to disengage the port cover from the chassis (1). 4. Pull the port cover toward the bottom and off the computer (2).
Attaching and removing a stand Three stands are available for the computer: ● Recline stand ● Adjustable-height stand ● Easel stand Recline stand Attaching a recline stand To install the stand: 1. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. 2.
4. Lift the stand up (2), and then pull the stand hooks out of the computer (3). Adjustable-height stand Attaching an adjustable-height stand To install the stand: 1. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. 2. Engage the hooks in the top of the stand in the two large holes in the upper part of the back of the computer (1). 3.
Removing an adjustable-height stand To remove the stand: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Press the release latch under the stand (1). 4. Lift the stand up (2), and then pull the stand hooks out of the computer (3). Easel stand Attaching an easel stand To install the stand: 26 1. Place the computer face down on a soft flat surface.
3. Lower the stand onto the computer and press down until it clicks into place (2). Removing an easel stand To remove the stand: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Press the release latch under the stand (1). 4. Lift the stand up (2), and then pull the stand hooks out of the computer (3).
Access panel The computer has one main rear access panel that allows access to internal components. Two screws secure the access panel. To remove the access panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Remove the stand (see Attaching and removing a stand on page 24). 4.
Drives Description Optical drive (does not include bezel) DVD±RW drive DVD-ROM drive Hard drive 2 TB, 5400 rpm 1 TB, hybrid SSD drive 1 TB, 7200 rpm 500 GB, hybrid SSD drive 500 GB, 7200 rpm hard drive, self-encrypting (SED) 500 GB, 7200 rpm hard drive 500 GB, 5400 rpm hard drive, FIPS Solid-state drive (not illustrated) 512-GB solid-state drive, TLC 256-GB solid-state drive, OPAL 2.
Removing a 2.5-inch hard disc drive 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Remove the stand (see Attaching and removing a stand on page 24). 4. Remove the access panel (see Access panel on page 28). 5. Disconnect the power and data cables from the hard drive. 6. Pull the hard drive cage latch away from the 2.5 inch hard drive to release the drive (1). 7.
Installing a 2.5-inch hard disc drive 1. Fasten four mounting screws with grommets onto the 2.5 inch hard drive. 2. Position the 2.5 inch drive above the drive cage with the connectors facing the power and data cables next to the drive cage. 3. Place the 2.5 inch hard drive into the drive cage and slide it toward the cables until the cage snaps into place. 4. Connect the power and data cables to the hard drive.
3. Remove the stand (see Attaching and removing a stand on page 24). 4. Remove the access panel (see Access panel on page 28). 5. Remove the hard drive (see Removing a 2.5-inch hard disc drive on page 30). 6. Push and hold the tab (1) while pushing in the latch (2) at the back of the optical drive enclosure and slide the drive (3) out of the chassis. 7. Align the new optical drive with the opening in the side of the computer. Push the drive in firmly until it snaps into place.
Converter board The converter board is located on the left side of the computer (viewed from behind) under the main rear cover. It is secured with two Torx screws and has two connectors. Use the same converter spare part for all display panels. NOTE: When replacing the converter board, be sure to use the matching backlight cable for the panel. To remove the converter board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2.
Top trim The top trim is located along the top of the computer. To remove the top trim: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Remove the stand (see Attaching and removing a stand on page 24). 4. Remove the access panel (see Access panel on page 28). 5. Remove the five Torx screws that secure the trim to the computer. 6.
Webcam module On products that ship with a webcam module, the module is located at the top of the computer beneath the top trim. It is housed in a metal bracket that is secured with two Phillips screws. The webcam module has one connector. To remove the webcam module: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Remove the stand (see Attaching and removing a stand on page 24). 4.
9. If you need to install a shutter blank into the webcam slot, see the following images for webcam components and an illustration of an installed shutter blank. To install a webcam module, reverse the removal procedures.
System board (EMI) shield The system board shield covers the system board. A latch holds the shield in place. Four screws secure the shield. To remove the system board shield: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Remove the stand (see Attaching and removing a stand on page 24). 4. Remove the access panel (see Access panel on page 28). 5.
Memory Description 16-GB 8-GB 4-GB The computer comes with small outline dual inline memory modules (SODIMMs). The memory sockets on the system board can be populated with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM. For proper system operation, the SODIMMs must meet the following qualifications: SODIMM 1.
● The system will operate in a higher-performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B. ● In any mode, the maximum operational speed is determined by the slowest SODIMM in the system. To remove a memory module: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3.
8. Be sure that the cables around the system board (EMI) shield are out of the way and will not be pinched by the EMI shield. The computer automatically recognizes the additional memory when you turn on the computer.
Battery The battery is located in the memory compartment. The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly.
7. 42 Be sure that the cables around the electromagnetic interference shield are out of the way and will not be pinched by the system board (EMI) shield.
WLAN module Description Intel Dual Band Wireless-AC 7265 NV HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 The WLAN module is located on the system board above the memory modules. The WLAN module is secured with one Phillips screw and has two connected antennas. NOTE: The procedure to replace the WLAN module must be performed by an HP technician. To remove the WLAN module: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2.
8. Lift the module to a 45-degree angle, and then pull it away to remove it from the socket (3). To install the WLAN module, reverse the removal procedures. When connecting the antennas cables, connect the cable labeled “1” (black sticker) to the AUX “1” connector on the module and the cable labeled “2” (white sticker) to the MAIN “2” connector on the module. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
Antennas The antennas route from the WLAN module to transceivers at the top of the computer. The transceivers are secured to the computer with adhesive. To remove the antennas: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the access panel (see Access panel on page 28). 3. Remove the system board shield (see System board (EMI) shield on page 37). 4. Remove the top trim (see Top trim on page 34). 5.
Heat sink Heat sink appearance varies based on processor type and graphics memory. To remove the heat sink: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Remove the stand (see Attaching and removing a stand on page 24). 4. Remove the access panel (see Access panel on page 28). 5. Remove the system board shield (see System board (EMI) shield on page 37). 6.
Processor Description Intel Core i7-6700 (3.4-GHz) Intel Core i7-6700T (2.8-GHz) Intel Core i5-6600 (3.3-GHz) Intel Core i5-6600T (2.7-GHz) Intel Core i5-6500 (3.2-GHz) Intel Core i5-6500T (2.5-GHz) Intel Core i3-6320 (3.9-GHz) Intel Core i3-6300 (3.8-GHz) Intel Core i3-6300T (3.3-GHz) Intel Core i3-6100 (3.7-GHz) Intel Core i3-6100T (3.2-GHz) Intel Pentium G4520 (3.6-GHz) Intel Pentium G4500 (3.5-GHz) Intel Pentium G4500T (3.0-GHz) Intel Pentium G4400 (3.3-GHz) Intel Pentium G4400T (2.
8. Raise and rotate the microprocessor retainer to its fully open position (2), and then carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
System board The system board is secured with a a total of ten Torx screws. Two of the screws also secure the removable side bracket, and two other screws secure the I/O bracket. To remove the system board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Remove the stand (see Attaching and removing a stand on page 24). 4. Remove the access panel (see Access panel on page 28). 5.
Replace the thermal pad below the system board. Updating SMBIOS Information When replacing the system board, you must reprogram the SMBIOS information on the affected computer. Failure to reprogram the board will result in eventual failure, such as an activation failure (need to reactivate the system) or a system recovery failure. To update SMBIOS information in Computer Setup: 1. Turn on or restart the computer. 2.
System board callouts System board callouts Sys Bd Label Color Component Sys Bd Label Color Component CHFAN Black Fan connector SSD Black M.
Serial/PS2 board The serial/PS2 board is located to the left of the rear I/O panel. It is secured with two screws and has one connected cable. To remove the serial/PS2 board: 52 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Remove the stand (see Attaching and removing a stand on page 24). 4. Remove the access panel (see Access panel on page 28). 5.
7. Remove the two Torx screws (2) that secure the board, and then rotate the board up and remove it from the computer (3). 8. Remove the serial/PS2 board from the computer. To install the serial/PS2 board, reverse the removal procedures.
Speakers The speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the speakers: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Remove the stand (see Attaching and removing a stand on page 24). 4. Remove the access panel (see Access panel on page 28). 5.
VESA mounting bracket The VESA mounting bracket is located under the stand. To remove the VESA mounting bracket: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Remove the stand (see Attaching and removing a stand on page 24). 4. Remove the access panel (see Access panel on page 28). 5. Remove the system board shield (see System board (EMI) shield on page 37). 6.
Drive cable The drive cable includes connectors for the optical drive and hard drive, as well as three cables that connect to the system board.. To remove the drive cable: 56 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Remove the stand (see Attaching and removing a stand on page 24). 4. Remove the access panel (see Access panel on page 28). 5.
Power connector The power connector is located in the middle of the computer under the VESA mounting plate. To remove the power connector: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Remove the stand (see Attaching and removing a stand on page 24). 4. Remove the access panel (see Access panel on page 28). 5.
8. Remove the two Torx screws (2) that secure the connector and then remove the connector and cable from the computer (2). To install the power connector, reverse the removal procedures.
Fan assembly The fan assembly is located partially under the VESA mounting bracket and is secured with four Torx screws. To remove the fan assembly: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Remove the stand (see Attaching and removing a stand on page 24). 4. Remove the access panel (see Access panel on page 28). 5.
Right trim To remove the right trim: 60 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Remove the stand (see Attaching and removing a stand on page 24). 4. Remove the access panel (see Access panel on page 28). 5. Remove the optical drive (see Replacing the optical drive on page 31). 6. Remove the top trim (see Top trim on page 34).
7. Remove the four Torx screws that secure the right trim to the computer, and then rotate the trim away from the computer to remove. To install the right trim, reverse the removal procedures.
Left trim To remove the left trim: 62 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the rear port cover (see Rear port cover on page 23). 3. Remove the stand (see Attaching and removing a stand on page 24). 4. Remove the access panel (see Access panel on page 28). 5. Remove the top trim (see Top trim on page 34). 6. Remove the system board shield (see System board (EMI) shield on page 37). 7.
9. Rotate the trim off the computer. To install the left trim, reverse the removal procedures.
Rear I/O cover and bottom trim The rear I/O cover and bottom trim is located below the stand on the bottom rear of the computer. It is secured with two screws. To remove the rear I/O cover and bottom trim: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2. Remove the access panel (see Access panel on page 28). 3. Remove the rear port cover (see Rear port cover on page 23). 4. Remove the stand (see Attaching and removing a stand on page 24). 5.
Display panel, non-touch IMPORTANT: Install the new display panel together with all other parts in the replacement kit. Do not reuse any old parts. Return all old parts to HP for warranty processing. CAUTION: it is very important to use the exact cable that shipped with the replacement panel. Failure to use the correct cable may result in panel failure. To remove the display panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 22). 2.
15. Separate the main frame from the bezel. Tab location under system board: 16. To separate the display panel from the main frame: 66 a. Disconnect the backlight cable from the rear of the display panel . b. Remove the three Torx screws from the frame (1).
c. Remove the Torx screw embedded in the system board (2). d. Disconnect the display cable from the system board (3). Separate the display panel from the frame while routing the display cable through the opening in the frame. 17. Disconnect the display cable from the connector on the display panel by pressing on the latches on each side of the connector (1), and then pulling the cables from the connector (2). 18.
Display panel, touch IMPORTANT: Install the new display panel together with all other parts in the replacement kit. Do not reuse any old parts. Return all old parts to HP for warranty processing. CAUTION: it is very important to use the exact cable that shipped with the replacement panel. Failure to use the correct cable may result in panel failure. IMPORTANT: Touch sensor boards are spared with the touch panel spare part kit. Be sure to replace the touch sensor board when replacing a touch display panel.
17. Disengage the tabs along the sides that secure the bezel to the frame. Tabs are as follows: (6) 5 tabs along the left side (7) 6 tabs along the top (8) 2 tabs on the right side CAUTION: Touch displays have two cables connected to them. Due to the short length of the touch cable, you must disconnect it before you separate the display from the frame. Failure to do so may result in damage to the connector on the display. 18. Separate the main frame from the bezel.
19. If necessary, disconnect the cables from the display. Removed display shown in the following image. NOTE: Touch displays include the pre-fitted brackets. There is no need to transfer the brackets from the old display. To install the display panel, reverse the removal procedures.
5 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. 5. To apply and save changes, select Main > Save Changes and Exit. ● If you have made changes that you do not want applied, select Ignore Changes and Exit. ● To restore settings from the Advanced and Main menus to original values, select Apply Factory Defaults and Exit.
Computer Setup–Main NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-1 Computer Setup—Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected.
Table 5-1 Computer Setup—Main (continued) ● Lock BIOS Version If this option is checked, the system is locked to the current BIOS version and updates are not allowed. ● BIOS Update Preferences Allows the administrator to select the source of network updates (www.hp.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Security Option Description Set up BIOS Administrator Password Lets you set and enable a BIOS administrator password, which includes the following privileges: ● Manage other BIOS users ● Full access to BIOS policy and settings ● Unlock the computer when other BIOS users fail the preboot authentication.
Table 5-2 Computer Setup—Security (continued) ● Data Recovery Policy Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected. Set Up BIOS Power-On Password Lets you set and enable a BIOS power-on password. The power-on password prompt appears after a power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot.
Table 5-2 Computer Setup—Security (continued) Default is ‘Unlock’. Cover Removal Sensor (Disabled/Notify user/Administrator password) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user with a POST error on the first boot after the sensor detects removal of the cover.
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Legacy Boot Order Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Specify the order of attached hard drives. The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached).
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled. PCI Express Slot x (enable/disable) Lets you disable individual expansion slots.
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Serial port B ● SATA0 ● SATA1 ● SATA2 ● SATA3 ● SATA5 ● Front USB ports ● Rear USB ports ● USB charging port function ● Media card reader Restrict USB Devices Specify the following categories of USB devices to enable: ● Allow all USB devices ● Allow only keyboard and mouse ● Allow all but storage devices and hubs.
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled. NOTE: A normal shutdown goes to the S4 state for Windows 8 or later. S0 (On) = Solid white LED. S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) — repeated cycles of 3 blinks and a pause.
Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup–Main on page 73 in the Computer Setup—File table.) The Save to Removable Media option creates a file named HPSETUP.TXT on an inserted USB flash media device. This file can be edited to change the settings on Restore. An asterisk (*) marks the selected option for a setting.
6 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
84 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
7 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed.
● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
Computer date and time display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
Poor performance. Cause Solution 3. Make sure the processor heat sink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running. 1.
Computer powered off automatically and the Power LED flashes red four times and then white two times. Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins. If the fan does not spin, make sure the fan cable is plugged onto the system board header. 3. If fan a plugged in and not spinning, replace it.
Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Replace the power supply.
Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8.1, on the Start screen type e, and then select File Explorer from the list of applications. In the left column, expand Computer, right-click on a drive, select Properties, and then select the Tools tab.
Drive not found (identified). Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Advanced > Port Options. Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced > Boot Options. Nonsystem disk/NTLDR missing message.
Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. 1. Use the task manager to close programs that do not respond. 2. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot. In Windows 8.1, on the Start screen, type e, and then click File Explorer from the list of applications. Expand Computer, rightclick on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
Blank screen (no video). Cause Solution You may have a screen blanking utility installed or energy saver features are enabled. Press any key or click the mouse button and type your password (if set). System ROM is corrupted; system is running in Boot Block Emergency Recovery Mode (indicated by eight beeps). Reflash the system ROM with the latest BIOS image. You are using a fixed-sync monitor and it will not sync at the resolution chosen.
Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card (if applicable). Power on the system. 2. Replace the graphics card (if applicable). 3. Replace the system board. For systems with integrated graphics, replace the system board.
The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted. 1. Be sure the monitor cable is securely connected to the computer. 2. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart. 3. Fluorescent lights or fans may be too close to the monitor. Monitor needs to be degaussed.
“Out of Range” displays on screen. Cause Solution 1. Press the Windows logo + l to open the Settings charm. 2. Select Change PC Settings, select General, and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced options, select Startup Settings, and then click Restart. 4. Use the function keys or number keys to select the safe mode option you want. When your computer is in safe mode, Safe Mode displays in the corners of your monitor.
Certain typed symbols do not appear correct. Cause Solution In Windows 7, click Start, select All Programs, select Accessories, select System Tools, and then select Character Map. In Windows 8.1, on the Start screen, type ch, and then select Character Map from the list of applications. In Windows 10, type ch in the taskbar search box, and then select Character Map from the list of applications.
Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8.
There is no sound or sound volume is too low. Cause Solution To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on. Printer will not print. Cause Solution The printer may be out of paper. Check the paper tray and refill it if it is empty.
Mouse does not respond to movement or is too slow. Cause Solution 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press Enter. 3. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. Windows 8.1: 1. Press the Windows logo + l to open the Settings charm. 2. Use the arrow keys to select Power, and then press Enter. 3.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Computer will not start. Cause Solution NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4. 2. Observe the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes Red three times and then white two times. Cause Solution Memory is installed incorrectly or is bad.
Table 7-2 Solving Network Problems (continued) Network driver does not detect network controller. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site. Network status link light never flashes.
Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of the cable. Ensure that the cable and device at the other end are operating correctly.
New network card will not boot. Cause Solution New network card may be defective or may not meet industrystandard specifications. Install a working, industry-standard NIC, or change the boot sequence to boot from another source. Cannot connect to network server when attempting Remote System Installation. Cause Solution The network controller is not configured properly.
Out of memory error. Cause Solution You have run out of memory to run the application. Check the application documentation to determine the memory requirements. Memory count during POST is wrong. Cause Solution The memory modules may not be installed correctly. Check that the memory modules have been installed correctly and that proper modules are used. Integrated graphics may use system memory. No action required. Insufficient memory error during operation.
System will not boot from CD-ROM or DVD drive. Cause Solution Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Advanced > Boot Options. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 105 section.
Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc. CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution Media is corrupt. Try different media to confirm whether media is valid. Media has been inserted upside down.
Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified). Cause Solution The device is attached to a USB port that has been hidden in Computer Setup.
Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Unable to connect to the Internet. Cause Solution 3. In the Browsing history section on the General tab, click the Delete button. 4. Select the Cookies check box and click the Delete button. Windows 8.1: 1. From the Start screen, type c, and then select Control Panel from the list of applications. 2. Click Internet Options. 3. In the Browsing history section on the General tab, click the Delete button. 4. Select the Cookies check box and click the Delete button. Windows 10: 1.
Solving software problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
8 System backup and recovery Backing up, restoring, and recovering in Windows 10 This section provides information about the following processes. The information in the section is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to Help and Support. ▲ Type help in the taskbar search box, and then select Help and Support.
◦ Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ◦ HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. ◦ To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs.
Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see Help and Support. ▲ Type help in the taskbar search box, and then select Help and Support. Restore and recovery There are several options for recovering your system.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 117. ● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 117.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: 1. Insert the HP Recovery media. 2. Access BIOS. Restart the computer, quickly press esc, and then press f9 for boot options. 3.
1. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a computer that is unable to start.
7. Select Reset. 8. Follow the on-screen instructions to continue. Recovery using the Windows recovery USB flash drive To recover your system using the recovery USB flash drive you previously created: NOTE: If you did not create a recovery USB flash drive or the one you created does not work, see Recovery using Windows operating system media (purchased separately) on page 123. 1. If possible, back up all personal files. 2.
This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system NOTE: This section describes an overview of backing up, restoring, and recovering options. For more details about the Windows Backup and Restore tools provided, see Help and Support. To access Help and Support, select Start > Help and Support. Recovery after a system failure is only as good as your most recent backup. 1.
● If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject defective discs. You will be prompted to insert a new blank disc to try again. ● The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6 DVDs). The Recovery Media Creation program tells you the specific number of blank discs needed to make the set.
To create recovery discs, your computer must have a DVD writer. Use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. Creating recovery discs NOTE: The Windows 7 operating system DVD can be created only once. The option to create that media will not be available after you create a Windows DVD. To create the Windows DVD: 1.
1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup. System Restore If you have a problem that might be due to software that you installed on your computer, or if you want to restore the system to a previous state without losing any personal information, use System Restore to return the computer to a previous restore point. NOTE: Always use this System Restore procedure before you use the System Recovery feature.
1. Turn off the computer. 2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. Turn on the computer. 4. When Windows has loaded, click the Start button, and then click All Programs. ● If Security and Protection is listed, continue with step 5. ● If Productivity and Tools is listed, follow the steps in System Recovery when Windows is not responding on page 128. 5. Click Security and Protection, click Recovery Manager, and then click Recovery Manager.
1. If you are using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB flash drive, insert it into a USB port. 2. Click the Start button, and then click Shut Down. or If the computer is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off. 3. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 4.
1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. NOTE: If the computer does not boot to the DVD, restart the computer and press Esc as the computer is powering on to see the startup menu. Use the arrow keys to select the boot menu and press Enter. Use the arrow keys to select the location where the recovery DVD is inserted. Press Enter to boot from that device. 3.
9 POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and nonerror text messages.
Control panel message 008–Microcode Patch Error 009–PMM Allocation Error during MEBx Download Description Recommended action RTC (real-time clock) battery may need to be replaced. problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery. Processor is not supported by the BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 1. Reboot the computer. 2.
Control panel message Description Recommended action 00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board.
Control panel message 302-Hard Disk 2: SMART Hard Drive Detects Imminent Failure 309 – 30C: Hard Disk 3–6: SMART Hard Drive Detects Imminent Failure Description Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) Recommended action 3. Back up contents and replace hard drive. 1.
Control panel message Description Recommended action 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. If a PCI expansion card was recently added, remove it to see if the problem remains. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST. ▲ 41A-Front USB1/USB2 Not Connected Front USB cable has been detached or unseated from system board. Reconnect or replace front USB cable.
Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling fan is not operating correctly. 1. Reseat fan. 2. Reseat fan cable. 3. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS has detected your machine was previously shut down to avoid overheating. Overheating may occur if the cooling vents are blocked or the operating temperature exceeds the system specifications.
4 Thermal 5 System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ● 2 second pause occurs after the last minor blink. ● Beep error code sequences occur for the first 5 iterations of the pattern and then stop. ● Blink error code sequences continue until the computer is unplugged or the power button is pressed. NOTE: Not all diagnostic lights and audible codes are available on all models.
10 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: administrator password and power-on password. When you establish only an administrator password, any user can access all the information on the computer except Computer Setup.
1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power. WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.
Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT. 1. Turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. Disconnect the keyboard, monitor, and any other external equipment connected to the computer.
A Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
B Statement of Volatility HP confirms that CMIT desktop HP All-in-One systems contain DDR3 or DDR4 volatile memory (memory amount depends on the customer configuration).
C Specifications Dimensions Without stand Easel stand Adjust Height Stand Reclining Stand Width 20.92 in (567.2 mm) 20.92 in (567.2 mm) 20.92 in (567.2 mm) 20.92 in (567.2 mm) Depth 2.31 in (58.71 mm) 5.85 in (148.72 mm) 8.27 in (209.95 mm) 10.96 in (278.36 mm) Height 14.63 in (371 mm) 14.63 in (371 mm) 20.92 in (567.2 mm) 16.92 in (429.85 mm) With touch panel 14.05 lb (6.38 kg)– 14.49 lbs (6.58 kg) 15.55 lb (7.06 kg)– 15.99 lbs (7.26 kg) 22.42 lb (9.91 kg)– 24.86 lbs (10.11 kg) 20.
Index A access panel locked 88 removing 28 adjustable-height stand attaching 25 removing 26 administrator password 138 antenna removing 45 audible codes 136 audio problems 100 B backup and recovery, Windows 7 123 Backup and Restore, Windows 7 126 backups creating Windows 7 124, 126 battery disposal 20 battery replacement 41 beep codes 136 BIOS clearing and resetting 140 booting options Full Boot 131 Quick Boot 131 C cable management 21 cable pinouts, SATA data 21 card reader illustrated 9 cautions AC power
HP PC Hardware Diagnostics (UEFI) downloading 83 HP Recovery Disc Creator, using 125 I installing 2.
speakers 54 system board 49 system board shield 37 thermal module 46 top trim 34 VESA mounting bracket 55 webcam module 35 WLAN module 43 removing 2.5-inch hard disc drive 30 optical drive 31 removing battery 41 resetting CMOS 138 password jumper 138 restoring the hard drive, Windows 122 restoring the hard drive, Windows 8.
