Maintenance and Service Guide HP EliteBook 745 G6 Notebook PC
© Copyright 2019 HP Development Company, L.P. AMD, Radeon, and Ryzen are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DisplayPort and the DisplayPort logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries. Intel, Optane, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Important Notice about Customer Self-Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Components .................................................................................................................................................. 7 Right ......................................................................................................................................................................
Packaging and transporting guidelines .............................................................................................................. 33 5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 34 Component replacement procedures .................................................................................................................. 34 Preparation for disassembly ................................................
Downloading a BIOS update ........................................................................................... 81 Changing the boot order using the f9 prompt .................................................................................. 82 TPM BIOS settings (select products only) ........................................................................................................... 82 Using HP Sure Start (select products only) ..................................................................
12 Power cord set requirements ...................................................................................................................... 96 Requirements for all countries ............................................................................................................................ 96 Requirements for specific countries and regions ................................................................................................ 97 13 Statement of memory volatility ..................
1 Product description Table 1-1 Product components and their descriptions Category Description Product Name HP EliteBook 745 G6 Notebook PC Processors AMD® Ryzen™ processors AMD Ryzen 7 PRO 3700U (2.3 GHz, turbo up to 4.0 GHz, 2 MB L2 cache, 4 MB L3 cache, quad core, 15 W; Radeon™ Vega 10 Graphics) AMD Ryzen 5 PRO 3500U (2.1 GHz, turbo up to 3.7 GHz, 2 MB L2 cache, 4 MB L3 cache, quad core, 15 W; Radeon Vega 8 Graphics) AMD Ryzen 3 PRO 3300U (2.1 GHz, turbo up to 3.
Table 1-1 Product components and their descriptions (continued) Category Description Memory Two memory module slots Memory is customer accessible/upgradeable DDR4-2400 dual channel support Supports up to 32 GB of system RAM in the following configurations: Primary storage ● 32768 MB (16384 MB × 2) ● 16384 MB (16384 MB × 1 or 8192 MB × 2) ● 8192 MB (8192 MB × 1 or 4096 MB × 2) ● 4096 MB (4096 MB × 1) M.
Table 1-1 Product components and their descriptions (continued) Category Description Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB): ● Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter ● Intel Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 (non-vPro, supporting Gigabit Wi-Fi speeds) ● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.
Table 1-1 Product components and their descriptions (continued) Category Description ● Dual point, non-backlit, spill resistant with drain ● Dual point, backlit, spill resistant with drain, with HP Dura Keys ● Dual point, backlit, spill resistant with drain, with HP Dura Keys, supports privacy screen Touchpad Support for Microsoft® precision touchpad default gestures Firmware PTP (Point to Point) with Filter Driver Support for No Hybrid Mode Power requirements Battery HP Long Life Lithium Polymer So
Table 1-1 Product components and their descriptions (continued) Category Description Operating system Preinstalled Windows® 10 Home 64 Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High End Chinese Market CPPP Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language APAC EM PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Home 64 Plus W
Table 1-1 Product components and their descriptions (continued) Category Description Solid-state drive Memory module WLAN module WWAN module Keyboard 6 Chapter 1 Product description
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right NOTE: Refer to the illustration that most closely matches your computer. Table 2-1 Right-side components and their descriptions Component Description (1) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.
Table 2-1 Right-side components and their descriptions (continued) Component (7) Description USB Type-C SuperSpeed port and DisplayPort connector When the computer is on, connects and charges most USB devices that have a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. NOTE: Cables and/or adapters (purchased separately) may be required. – and – Connects a DisplayPort device that has a USB Type-C connector, providing display output.
Left Table 2-2 Left-side components and their descriptions Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Display NOTE: Refer to the illustration that most closely matches your computer. Table 2-3 Display components and their descriptions Component Description (1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs). (2) Ambient light sensor (select products only) Adjusts the brightness of the display, depending on the ambient light. (3) Internal microphones Record sound.
Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component Description (1) Pointing stick Moves the pointer on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. (4) Right pointing stick button Functions like the right button on an external mouse.
Lights Table 2-5 Lights and their descriptions Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
Table 2-5 Lights and their descriptions (continued) Component Description (8) Call answer light On: Call answer is on. (9) Call end light On: Call end is on. (10) Fn lock light On: The fn key is locked. For more information, see Hot keys (select products only) on page 16.
Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions (continued) Component Description If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. ▲ (2) Vents (2) Right-click the Power meter icon and then select Power Options. Enable airflow to cool internal components.
Special keys Table 2-7 Special keys and their descriptions Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. See Hot keys (select products only) on page 16. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
Hot keys (select products only) A hot key is the combination of the fn key and another key. To use a hot key: ▲ Press the fn key, and then press one of the keys listed in the following table. Table 2-8 Hot keys and their descriptions Key Description C Turns on scroll lock. E Turns on the insert function. R Breaks the operation. S Sends a programing query. W Pauses the operation.
Front Table 2-10 Front components and their descriptions Component (1) (2) Description Power light Wireless light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
Table 2-12 Service label components (continued) Component (3) Serial number (4) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 18 for details.
Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly Display assemblies are available as spare parts at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 23. (1) Non-touch not available as a whole assembly (2) Touch not available as a whole assembly (3) Keyboard (see Keyboard on page 42) For a list of keyboard country codes, see Keyboard on page 42.
Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number AMD Ryzen 3 PRO 3300U processor L62294-xx1 (17) Fan L62739-001 (18) Heat sink L68813-001 (19) Memory module (DDR-2666) (20) (21) 4 GB L10598-855 8 GB 937236-855 16 GB 937438-855 WLAN/Bluetooth combo card Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001 Intel Intel Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.
Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component (1) Bezel (2) Spare part number For use in models with microphone modules L62747-001 For use in models with an HD camera (includes camera privacy cover) L62748-001 For use in models with an IR camera (includes camera privacy cover) L62749-001 For use in models with an IR camera and an ambient light sensor (includes camera privacy cover) L62750-001 Raw panel FHD, non-touch, 400 nits L62772-001 D
Table 3-2 Display components and their descriptions (continued) Item Component Spare part number FHD, non-touch, 250 nits L62773-001 FHD, non-touch, privacy L62774-001 FHD, touch-on panel (TOP), privacy, 400 nits L62771-001 (3) Hinge cover L14376-001 (Hinge Kit) (4) Ambient light sensor board (includes double-sided tape) L62745-001 (5) Camera module HD camera L62742-001 IR camera L64702-001 Microphone module (includes double-sided tape; not shown) L62744-001 (6) Camera cable (HD and I
Table 3-3 Plastics Kit components and their descriptions Item Component Spare part number Plastics kit L60631-001 (1) SIM card reader insert (2) Fingerprint reader insert (3) Smart card reader insert Camera privacy cover (not illustrated) Cable Kit Table 3-4 Cable Kit components and their descriptions Description Spare part number Cable Kit, includes the following cables: L64668-001 Pointing stick cable USB board cable Card reader cable Touchpad cable Fingerprint reader cable NFC cable Power
Miscellaneous parts Table 3-5 Miscellaneous parts and their descriptions Component Spare part number AC adapter (non-PFC, 4.5 mm): 65 W HP Smart AC adapter, 3 prong 710412-001 65 W USB Type-C, nPFC, 1.8 m L32392-001 65 W HP Smart AC adapter, EM 913691-850 65 W HP Smart AC adapter, nPFC, 4.5 mm, for use in Argentina 710340-850 45 W USB Type-C, nPFC, wall mount, 1.
Table 3-5 Miscellaneous parts and their descriptions (continued) Component Spare part number India L19363-001 Israel L19362-001 Italy L19364-001 Japan L19365-001 North America L19367-001 People’s Republic of China L19368-001 South Africa L19369-001 South Korea L19366-001 Switzerland L19370-001 Taiwan L19372-001 Thailand L19371-001 United Kingdom and Singapore L19373-001 Power cord (3 pin, C5, black, 1.
Table 3-5 Miscellaneous parts and their descriptions (continued) Component Spare part number India L19363-002 Israel L19362-002 Italy L19364-002 Japan L19365-002 North America L19367-002 The People’s Republic of China L19368-002 South Africa L19369-002 South Korea L19366-002 Switzerland L19370-002 Taiwan L19372-002 Thailand L19371-002 United Kingdom and Singapore L19373-002 Power cord (C5N5, duckhead, 1.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Non-conductive, non-marking pry tool ● Magnetic Phillips P1 screwdriver ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: ● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.
● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipmen
5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
2. Loosen the six captive screws (1) and the two inset captive screws (2) that secure the bottom cover. 3. Starting under the display in the upper left corner, pry (1) and lift the bottom cover off the computer (2). Reverse the removal procedures to install the bottom cover.
Solid-state drive (SSD) Table 5-2 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe, TLC L62304-001 512 GB, PCIe, TLC L62301-001 512 GB, PCIe, Self-encrypting drive (SED), Opal 2, TLC L62303-001 512 GB, SATA-3, FIPS-140–2, TLC L62767-001 512 GB, PCIe, value L62302-001 512 GB, PCIe + 32 GB Optane™ Memory L63374-001 256 GB, PCIe, NVMe, TLC L62298-001 256 GB, PCIe, NVMe, value L62299-001 256 GB, SATA-3, Opal 2, TLC L62300-001 128 GB, SATA-3, TLC L6229
Memory modules NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the computer. If only one memory module is installed, it must be installed in the socket labeled 1. Table 5-3 Memory module descriptions and part numbers Description Spare part number 4 GB (DDR-2666) L10598-855 8 GB (DDR-2666) 937236-855 16 GB (DDR-2666) 937438-855 IMPORTANT: Before adding new memory, make sure you update the computer to the latest BIOS, available at www.hp.com.
WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Table 5-4 WLAN module descriptions and part numbers Description Spare part number Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001 Intel Intel Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 (non-vPro, supporting Gigabit Wi-Fi speeds) 920687-001 Intel Wi-Fi 6 AX200 802.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
WWAN module The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Table 5-5 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE-Advanced (CAT 9) L15398-001 Before removing the WWAN module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the bottom cover (see Bottom cover on page 34). 3.
4. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.
2. Insert a screwdriver or similar thin tool into the release hole near the fan, and then press on the back of the keyboard until it releases (2). NOTE: Cables connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the keyboard cables out of the system board connectors. 3. Position the computer upright with the front toward you, and then open the computer as far as possible. 4.
9. Remove the keyboard (5). Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for authorized service provider parts IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 18 for details.
Battery Table 6-1 Battery description and part number Description Spare part number Battery, 3 cell, 50 Wh, 4.33 Ah 933321-855 Before removing the battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the bottom cover (see Bottom cover on page 34). To remove the battery: IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
3. Rotate the top of the battery upward (1), and then lift the battery out of the computer (2). IMPORTANT: When installing the battery, insert the tabs on the bottom of battery into the clips built into the computer (3), and then rotate the battery into place Reverse the removal procedures to install the battery.
Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal material. Table 6-2 Heat sink descriptions and part numbers Description Spare part number Heat sink L68813-001 Before removing the heat sink assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the bottom cover (see Bottom cover on page 34). 3. Disconnect the battery cable from the system board (see Battery on page 46).
2. The heat sink and system board use both thermal grease and thermal pads. Thoroughly clean this thermal material each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
3. UMA graphics models: Loosen the four captive screws on the heat sink following the sequence stamped on the heat sink (1), and then remove the heat sink from the system board (2). IMPORTANT: Take extreme care when removing the heat sink and fan assembly. The heatpipe is very fragile and can be easily damaged and bent during removal. Do not remove the shielding from the thermal module or heat pipe. 4.
RTC battery Table 6-3 RTC battery description and part number Description Spare part number RTC battery L17255-001 Before removing the RTC battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the bottom cover (see Bottom cover on page 34). 3. Disconnect the battery cable from the system board (see Battery on page 46). Remove the RTC battery: 1. Disconnect the RTC battery cable from the system board (1). 2.
USB board Table 6-4 USB board and support bracket descriptions and part numbers Description Spare part number USB board (includes support bracket and cable) L62735-001 USB support bracket (included in the Bracket Kit) L62737-001 Before removing the USB board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the bottom cover (see Bottom cover on page 34). 3. Disconnect the battery cable from the system board (see Battery on page 46).
RJ-45 board with bracket Table 6-5 RJ-45 board with bracket description and part number Description Spare part number RJ-45 board with bracket L14386-001 Before removing the RJ-45 board and bracket, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the bottom cover (see Bottom cover on page 34). 3. Disconnect the battery cable from the system board (see Battery on page 46). Remove the RJ-45 board and bracket: 1.
Power button board Table 6-6 Power button board description and part number Description Spare part number Power button board assembly (includes cable) L62738-001 Before removing the power button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the bottom cover (see Bottom cover on page 34). 3. Disconnect the battery cable from the system board (see Battery on page 46).
Speaker assembly Table 6-7 Speaker assembly description and part number Description Spare part number Speaker assembly (includes cable) L62736-001 Before removing the speaker assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the bottom cover (see Bottom cover on page 34). 3. Disconnect the battery cable from the system board (see Battery on page 46). Remove the speaker assembly: 1.
Touchpad Table 6-8 Touchpad descriptions and part numbers Description Spare part number Touchpad for use in models without an NFC module L62731-001 Touchpad for use in models with an NFC module L62732-001 Before removing the touchpad, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the bottom cover (see Bottom cover on page 34). 3. Remove the battery (see Battery on page 46). Remove the touchpad: 56 1.
5. Remove the touchpad from the computer (2). Reverse this procedure to install the touchpad.
Touchpad button board Table 6-9 Touchpad button board descriptions and part numbers Description Spare part number Touchpad button board L18311-001 Before removing the touchpad button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the bottom cover (see Bottom cover on page 34). 3. Remove the battery (see Battery on page 46). Remove the touchpad button board: 1.
NFC module Table 6-10 NFC module description and part number Description Spare part number NFC module (includes antenna and touchpad foam) L14385-001 Before removing the NFC module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Disconnect all external devices from the computer. 3. Remove the bottom cover (see Bottom cover on page 34). 4. Remove the battery (see Battery on page 46). Remove the NFC module: 1.
Smart card reader Table 6-11 Smart card reader and cable descriptions and part numbers Description Spare part number Smart card reader L62733-001 Smart card reader pass-thru board (for use in models without a smart card) L62743-001 NOTE: This board provides cable pass through capability for models without a smart card. Smart card reader cable (available in Cable Kit) L64668-001 (Cable Kit) Before removing the card reader, follow these steps: 1.
Fan Table 6-12 Fan description and part number Description Spare part number Fan L62739-001 Before removing the fan, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the bottom cover (see Bottom cover on page 34). 3. Remove the battery (see Battery on page 46). 4. Remove the keyboard (see Keyboard on page 42).
6. Remove the fan from the computer (3). Reverse this procedure to install the fan.
System board NOTE: All system board spare part kits include replacement thermal material.
2. Remove the three Phillips M2.0 × 3.0 screws that secure the system board to the computer. 3. Close the computer and position it upside down. 4.
5. Remove the five Phillips M2.0 × 3.0 screws that secure the system board to the computer. 6. Lift the right side of the system board up at an angle (1). 7. Pull the system board up and toward the right to release the connectors from the left side of the computer, and then remove the system board (2). Reverse this procedure to install the system board.
Fingerprint reader assembly Table 6-14 Fingerprint reader and bracket descriptions and part numbers Description Spare part number Fingerprint reader assembly (includes cable) L62741-001 Fingerprint reader bracket (included in Bracket Kit) L62737-001 Before removing the fingerprint reader assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the bottom cover (see Bottom cover on page 34). 3.
Display assembly NOTE: Displays are not available as whole assemblies – only subcomponent spare parts are available. Display assembly spare part information is also available at Display assembly subcomponents on page 23. Before removing the display assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the bottom cover (see Bottom cover on page 34). 3. Disconnect the battery cable from the system board (see Battery on page 46).
7. Lift the display assembly straight up and remove it (2). IMPORTANT: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance.
8. To remove the display hinge cover, rotate top of hinge cover away from display enclosure to release the tabs (1), and then pull the cover off the enclosure (2). The display hinge cover is available in the Hinge Kit as spare part number L14376-001. When installing the hinge cover, make sure all cables are routed correctly under the hinge cover and the hooks on the end of the cover are aligned correctly with the snaps on the bottom of the display (1).
10. Remove the display bezel (4). The display bezel is available using the following spare part numbers: Models with a microphone module: L62747-001 Models with an HD camera: L62748-001 Models with an IR camera: L62749-001 Models with an IR camera and an ambient light sensor: L62750-001 11. Two different camera modules are available. Refer to the following procedure appropriate for your computer if it is necessary to replace the camera module: a.
The HD camera module is available as spare part number L62742-001. The microphone module is available as spare part number L62744-001. b. IR camera Remove the tape from the module (1), lift upward to release the module from the adhesive on the display enclosure (2), disconnect the cables from the left and right sides of the module (3), and then remove the camera module from the display (4). The IR camera module is available as spare part number L64702-001.
12. If it is necessary to remove the ambient light sensor board, disconnect the cable from the board (1), lift upward to release the board from the adhesive on the display enclosure (2), and then remove the board from the display (3). The ambient light sensor board is available as spare part number L62745-001. 13. If it is necessary to remove the display panel from the enclosure, remove the four Phillips M2.0 × 2.0 screws that secure the panel to the display enclosure. 14.
15. On the back of the display panel, lift the tape from the connector (2), and then disconnect the display cable from the rear of the panel (3). The raw display panel is available using the following spare part numbers: FHD panel, non-touch, 400 nits: L62772-001 FHD panel, non-touch, 250 nits: L62773-001 FHD panel, non-touch, privacy: L62774-001 FHD touch-on panel (TOP), privacy, 250 nits: L62771-001 NOTE: The display back cover spare part kit includes four foam pieces.
16. If it is necessary to replace the display hinges, remove the three Phillips M2.5 × 11.0 screws that secure each hinge (1), and then remove the hinges from the display enclosure (2). Display hinges are available as spare part number L14376-001. 17. If it is necessary to replace the display cable, lift the cable from the routing path in the display enclosure. The display cable is available in the Cable Kit, as spare part number L64668-001. 18.
a. HD camera models Disconnect the cable from the ambient light sensor board (1) and from the HD camera (2), and then remove the cable from the display enclosure (3). b. IR camera models Disconnect the cable from the ambient light sensor board (1), from the left (2) and right (3) sides of the IR camera, and then remove the cable from the display enclosure (4). The camera cable is available in the Cable Kit as spare part number L64668-001.
19. If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure (2), and then remove the antenna cables (3). NOTE: The WLAN antennas are available as spare parts with the display enclosure. 20.
Top cover Table 6-15 Top cover description and part number Description Spare part number Top cover L62293-001 The top cover remains after removing all other spare parts from the computer.
7 Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (wh
The red LED blinks to represent the major error category (long blinks). The white LED blinks to represent the minor error category (short blinks). For example, 3.5 indicates 3 long red blinks and 5 short white blinks to communicate the processor is not detected. Table 7-2 Front panel LEDs and audible code indications Component tested BIOS Hardware System board Major/ minor code Error condition Notebook Caps Lock/Num Lock LED Desktop Action 2.
8 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults and Exit. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.
1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer.
● Set a location for storing the test results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4.
10 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 89). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 89).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 89.
Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
11 Specifications Computer specifications Table 11-1 Computer specifications Metric U.S. Length 234.0 mm 9.22 in Width 326.0 mm 12.84 in Height (non-touch) 17.9 mm 0.71 in Height (touch) 18.05 mm 0.72 in Models with UHD display 1.48 kg 3.27 lbs Models with FHD display 1.51 kg 3.32 lbs Dimensions Weight Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W Operating current 4.74 A or 3.
35.6 cm (14.0 in) display specifications Table 11-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution FHD: 1920 × 1080 Surface treatment Anti-glare (except touch screen) Brightness FHD (45% CG): 250 nits FHD (72% CG): 400 nits or 1000 nits Viewing angle UWVA Backlight LED Aspect ratio 16:9 Display panel interface FHD (45% CG): eDP FHD (72% CG): eDP + PSR 35.6 cm (14.
M.2 PCIe solid-state drive specifications Table 11-3 M.2 PCIe solid-state drive specifications 256 GB* 512 GB* 1 TB* Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.
M.2 SATA solid-state drive specifications Table 11-4 M.2 SATA solid-state drive specifications 128 GB* 256 GB* 512 GB* Height 1.35 mm 1.35 mm 1.35 mm Weight < 10 g < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec up to 540 MB/sec Interface type SATA-3 SATA-3 SATA-3 Ready time, maximum (to not busy) 1.0 ms < 1.0 ms < 1.0 ms Access times, logical 0.1 ms 0.1 ms 0.
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Table 12-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's R
Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region 98 Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3.
13 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then clear the check box for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer reboots. i.
c. Select Hard Drive Utilities. d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue.
Table 13-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type Amount (Size) Does this memory store customer data? System BIOS 9 MB Yes Does this memory retain data when power is removed? Yes What is the purpose of this memory? Stores system BIOS code and computer configuration data. How is data entered into this memory? How is this memory write-protected? System BIOS code is programmed at the factory. Code is updated when the system BIOS is updated.
Table 13-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data entered into this memory? How is this memory write-protected? upgrade is necessary to address a unique issue. Fingerprint reader (select products only) 512 KB flash Yes Yes Stores fingerprint templates.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How would this data be written? The DIMM SPD memory contains information about the memory module, such as size, serial number, data width, speed/timing, voltage, and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a computer.
14 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index Symbols/Numerics `product description RJ-45 (network) 2 A AC adapter, spare part numbers 26 ambient light sensor board spare part number 24 ambient light sensor, identifying 10 antennas disconnecting 38, 40 audible codes 78 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B backup, creating 89 backups 89 battery removing 46 spare part number 46 spare part numbers 22 battery light 8 beep codes 78 bezel spare part number 23 BIOS determining version 81 do
H HDMI port, identifying 7 heat sink removal 48 spare part number 22 spare part numbers 48 hinge removal 72 hot keys break 16 insert 16 pause 16 programming query 16 scroll lock 16 using 16 HP PC Hardware Diagnostics UEFI downloading 86 starting 86 using 85 HP PC Hardware Diagnostics Windows downloading 84 installing 85 using 84 HP Recovery media recovery 90 HP Sure Recover 91 HP Sure Start 104 I internal microphones, identifying 10, 17 J jacks audio-out (headphone)/audio-in (microphone) combo 7 network 7 R
memory 2 microphone 2 operating system 5 pointing device 3 ports 3 power requirements 4 primary storage 2 processors 1 product name 1 security 4 sensors 3 serviceability 5 video 2 wireless networking 2 product name 1 product name and number, computer 18 R raw panel spare part number 23 recovery 89 discs 90 HP Recovery partition 90 media 90 USB flash drive 90 recovery media creating using HP Cloud Recovery Download Tool 89 creating using Windows tools 89 regulatory information regulatory label 19 wireless ce
wireless certification label 19 wireless light, identifying 12, 17 wireless networking product description 2 WLAN antenna spare part number 24 WLAN antennas, identifying 10 WLAN device 19 WLAN label 19 WLAN/Bluetooth combo card removal 38 spare part number 22, 38 workstation guidelines 30 WWAN antenna spare part number 24 WWAN antennas, identifying 10 WWAN module removal 40 spare part number 22, 40 Index 109
