User Guide
Problem Possible Cause Solution
Bezel button LEDs are not on. By default, the Bezel button LEDs are
set to fade out when not in use.
To set the bezel button LEDs so that they are always on, open
the OSD menu and select Menu and Message Control > Bezel
Button Auto-Fade > Disable (Always On).
Bezel button LEDs are always
on but are too bright or too
dim.
Bezel button auto-fade has been
turned o in the OSD and the
brightness needs adjustment.
Open the OSD menu and select Menu and Message Control >
Bezel Button Brightness and adjust the brightness value.
Displayed colors do not look
correct.
Monitor is not calibrated. Recalibrate monitor or perform a Factory Reset.
Calibration failed. Incorrect setup or equipment failure. Redo calibration.
Product support
For additional information on using your monitor, go to http://www.hp.com/support. Select the appropriate
support category, and then follow the on-screen instructions.
NOTE: The monitor user guide, reference material, and drivers are all available at this location.
Here you can:
●
Chat online with an HP technician
NOTE: When support chat is not available in a particular language, it is available in English.
●
Locate an HP service center
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
●
Monitor model number
●
Monitor serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware conguration
●
Name and version of the hardware and software you are using
Product support 35