User Guide - Windows 8.1
Performing a system recovery ............................................................................................................................ 60
Using the Windows recovery tools .................................................................................................... 60
Using f11 recovery tools ................................................................................................................... 61
Using Windows operating system media (purchased separately) ................................................... 62
Using Windows Refresh or Windows Reset ...................................................................................... 63
Using HP Software Setup .................................................................................................................. 63
12 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 64
Using Computer Setup ......................................................................................................................................... 64
Starting Computer Setup .................................................................................................................. 64
Navigating and selecting in Computer Setup ................................................................................... 64
Restoring factory settings in Computer Setup ................................................................................. 65
Updating the BIOS ............................................................................................................................. 66
Determining the BIOS version ......................................................................................... 66
Downloading a BIOS update ........................................................................................... 66
Changing the boot order using the f9 prompt .................................................................................. 67
TPM BIOS settings (select products only) ........................................................................................................... 67
Using HP Sure Start (select products only) ......................................................................................................... 68
13 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 69
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 69
14 Support .................................................................................................................................................... 71
Contacting support .............................................................................................................................................. 71
Labels ................................................................................................................................................................... 72
15 Specications ............................................................................................................................................ 73
Input power .......................................................................................................................................................... 73
Operating environment ....................................................................................................................................... 73
16 Accessibility .............................................................................................................................................. 74
Supported assistive technologies ....................................................................................................................... 74
Contacting support .............................................................................................................................................. 74
Appendix A Traveling with the computer .......................................................................................................... 75
Appendix B Troubleshooting ........................................................................................................................... 76
Troubleshooting resources .................................................................................................................................. 76
Resolving issues .................................................................................................................................................. 76
The computer is unable to start up ................................................................................................... 76
ix