HP EliteBook Folio G1 Notebook PC Maintenance and Service Guide
© Copyright 2016, 2017 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 4 Display .................................................................................................................................................................... 4 Top ..
Speaker assembly ............................................................................................................................. 27 Audio board ....................................................................................................................................... 28 TouchPad ........................................................................................................................................... 29 System board ..................................................
9 Backup and recovery in Windows 10 .............................................................................................................. 56 Creating recovery media and backups ................................................................................................................ 56 Creating HP Recovery media (select products only) ......................................................................... 56 Using Windows tools ...............................................................
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1 Product description Category Description Product Name HP EliteBook Folio G1 Notebook PC Processors 6th generation Intel® Core™ m processors: ● m7-6Y75 ● m5-6Y57 ● m5-6Y54 ● m3-6Y30 Chipset Intel Premium PCH-LP; integrated with processor Graphics Intel HD Graphics 515 Panels 31.75-cm (12.5-in), eDP1.
Category Description Integrated dual-array microphone Ethernet Ethernet available from docking stations; no direct Ethernet support Wireless WLAN Integrated wireless local area network (WLAN) options by way of M.2 wireless module Two WLAN antennas built into display assembly Bluetooth Disabled IOPT Support for the following WLAN format: ● Intel Dual Band Wireless-AC 8260 (8260D2W) WPAN Bluetooth 4.2 Input/output (2) USB-C ports (Guest Protocol - USB 3.
Category Description Windows 10 Pro 64 Downgrade Windows 7 32-bit StF MSNA - Plus Windows 10 Pro 64 Downgrade Windows 7 64-bit Windows 10 Pro 64 Downgrade Windows 7 64-bit Volume License Windows 10 Pro 64 Downgrade Windows 7 64-bit StF MSNA - Plus FreeDOS 2.
2 External component identification Display Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) Webcam infrared (IR) lights (2) Improve the webcam picture quality in low-light conditions. (4) Webcam and IR camera Records video and captures photographs. Some models allow you to video conference and chat online using streaming video.
Component Description For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 10: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides.
Lights Component (1) (2) (3) (4) (5) (6) Description Power light Call answer light Call decline/end light Microphone mute light Mute light Wireless light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. ● Blinking green: An incoming call is detected.
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Action keys Component Description (1) esc key Displays system information. (2) fn key Executes frequently used system functions when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
Using the action keys ● An action key performs an assigned function. ● The icon on each action key illustrates the function for that key. To use an action key: ▲ Icon Press and hold the key. Description Initiates a call or answers an incoming call. Declines an incoming call or ends the current call. Opens the calendar. Mutes the microphone. Mutes or restores speaker sound. Decreases speaker volume incrementally while you hold down the key.
Left Component Description Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
Right Component (1) Description Battery light When AC power is connected: ● White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging. When AC power is disconnected (battery not charging): (2) USB Type-C power connector and Thunderbolt™ ports (2) ● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.
Bottom 12 Component Description Speakers (2) Produce sound.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ● Service label—Provides important information to identify your computer.
3 Illustrated parts catalog Computer major components 14 Chapter 3 Illustrated parts catalog
Item Component Spare part number Display assembly NOTE: (1) (2) Touch screen models ● FHD, UWVA 850916-001 ● UHD, UWVA 850917-001 ● FHD with HDC-IR, ultraslim 860207-001 ● UHD with HDC-IR, ultraslim 860208-001 Non-touch screen models ● FHD, UWVA, ultraslim 850918-001 ● FHD, UWVA, ultraslim, lightweight 855090-001 NOTE: ● (3) (4) Lightweight models include a plastic bezel without edge-to-edge glass.
Item Component Spare part number (9) Battery (4-cell, 38-Wh, 1.89-Ah, Li ion) 828226-005 (10) Audio board (includes cable) 850911-001 (11) Bottom cover (includes feet) Standard models 850905-001 Lightweight models 857630-001 NOTE: Lightweight models use a display with a plastic bezel without edge-to-edge glass. Thermal solution kit (includes thermal plate, three graphite sheets, and three thermal pads; not illustrated) 910054-001 For more information, see Thermal solution kit on page 39.
Component Spare part number For use in Argentina 401300-001 For use in Australia 213356-001 For use in Brazil 438722-001 For use in Denmark 213353-010 For use in Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-001 For use in India 404827-001 For use in Israel 398063-001 For use in Italy 213352-001 For use in Japan 349756-001 For use in North America 213349-001 For use in the People's Republic of China 286497-001 For use in South Africa
Component Spare part number Power cord, duckhead, C5 2 pin, for use in the United States 851378-001 3 pin, for use in South Korea 851377-001 Screw Kit 850919-001 HP ZBook Dock with Thunderbolt 3 849784-001 HP Elite USB-C Docking Station 844549-001 Cable for use with the HP Elite USB-C Docking Station 844550-001 Cable for use with HP ZBook Dock with Thunderbolt 3 855117-001 Mouse 18 HP USB laser 674318-001 HP Slim Bluetooth 746920-001 HP Comfort Grip wireless mouse 691922-001 HP Ultra
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Torx T5 screw driver ● Phillips P0 and P1 screw drivers ● Non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 13 for details.
2. Remove the bottom cover from the computer (2). Reverse the removal procedures to install the bottom cover.
Battery Description Spare part number 4-cell, 38-Wh, 1.89-Ah, Li ion battery 828226-005 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
SSD drive Description Spare part number 512-GB, TLC, M.2 855107-001 360-GB, TLC, M.2 L11504-001 256-GB, TLC, OPAL2, self-encrypting drive (SED), M.2 926790-001 256-GB, PCIe 850920-001 128-GB, TLC, M.2 855091-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Speaker assembly Description Spare part number Speaker assembly (includes cable) 850906-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Audio board Description Spare part number Audio board 850911-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 23). 5.
TouchPad Description Spare part number TouchPad (includes cable) 850907-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 23). 5.
System board NOTE: The system board spare part kit includes a processor, heat sink, 8 GB of system RAM, and replacement thermal material.
2. Remove the six Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. 3. Lift the right side of the system board up at an angle (2). 4. Pull the system board away from and out of the computer (3), making sure the connectors on the side of the board are clear of the computer. Reverse this procedure to install the system board.
Display assembly Description Spare part number Display assembly, touch screen models: ● FHD, UWVA 850916-001 ● UHD, UWVA 850917-001 ● FHD with HDC-IR, ultraslim 860207-001 ● UHD with HDC-IR, ultraslim 860208-001 Display assembly, non-touch screen models: ● FHD, UWVA, ultraslim 850918-001 ● FHD, UWVA, ultraslim, lightweight 855090-001 NOTE: ● Lightweight models include a plastic bezel without edge-to-edge glass.
2. Open the computer to position the hinges at an angle (2). 3. Pull the display cable out the gap near the left hinge.
4. Pull the webcam/microphone cable and WLAN cables out the gap near the right hinge. 5. Separate the display from the computer. When installing a display assembly: 1. 34 Insert the display hinges into the computer.
2. Thread the antennas, webcam cable, and display hinge through the hole near the right hinge.
36 3. Thread the display cable and display hinge through the hole near the left hinge. 4. Rotate the computer (1), and then install the eight Phillips PM2.0×2.
Keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes.
2. Lift the keyboard off the computer. Reverse this procedure to install the keyboard.
Thermal solution kit Install the thermal solution kit to address system overheating. Description Spare part number Thermal solution kit (includes thermal plate, three graphite sheets, and three thermal pads) 910054-001 Before installing the thermal solution kit, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
40 2. Add a graphite sheet (911282-001) to the keyboard and computer chassis. 3. Install the new thermal plate (911283-001) (1). 4. Install three thermal pads (2) (911286-001), (3) (911284-001), and (4) (911285-001), to the left of the thermal plate. 5. Position the bottom cover with the inside facing upward.
6. Add graphite sheets (1) (911287-001) and (2) (911288-001) on the inside of the bottom cover. 7. Position the battery upside down. 8. Replace the Mylar insulator (1) (911281-001) on the bottom of the battery. 9. Position the battery upright.
10. Replace the Mylar insulator (911290-001) on the left side of the top of the battery (2), and replace the foam piece (911289-001) in the middle of the top of the battery (3). 11. Reassemble the computer.
6 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. Type file in the taskbar search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
7 Computer Setup (BIOS) and MultiBoot in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
1. Select Start > Computer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key. – or – To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter. ● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.
8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
3. Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
9 Backup and recovery in Windows 10 This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 57. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
10 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.
To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition. To check for the Windows partition, select Start > Computer. NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 64. 3.
To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 1.
11 Specifications Computer specifications Metric U.S. Width 292 mm 11.5 in Depth 209 mm 8.23 in Height (non-touch) 11.95 mm 0.47 in Height (touch) 12.4 mm 0.49 in Non-touch 1.04 kg 2.29 lbs Touch 1.09 kg 2.41 lbs Dimensions Weight Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W – or – 19.0 V dc @ 4.
M.2 solid-state drive specifications 128-GB* 240-GB* 256-GB* 512-GB* Height 1 mm 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm 28.
M.2 PCIe solid-state drive specifications 256-GB* Dimensions Height 1 mm Length 50.8 mm Width 28.9 mm Weight < 10 g Interface type ATA-7 Transfer rate Sequential Read Up to 2150 MB/s Random Read Up to 300.,000 IOPs Sequential Write Up to 1260 MB/s Random Write Up to 100,000 IOPs Ready time, Maximum (to not busy) 1.0 s Access times Logical 0.
12 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. i.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt. 2. a. Select Main, select Restore Defaults, and then select Yes to load defaults. b. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults. c. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. 72 a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select the Security menu and scroll down to the Utilities menu. c. Select Hard Drive Tools. d.
Nonvolatile memory usage Nonvolatile Memory Type HP Sure Start flash (select models only) Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? 2 MBytes No Yes What is the purpose of this memory? Provides protected backup of critical System BIOS code, EC firmware, and critical PC configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? the on-screen instructions. 74 Intel Management 1.5 MBytes or 5 Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support. Select Find your product, and then follow the onscreen instructions.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select Main, and then select Reset BIOS Security to Factory Default. c. Follow the on-screen instructions. d.
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
78 Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
14 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 16 action keys answers an incoming call 9 declines an incoming call 9 ends the current call 9 initiates a call 9 microphone mute 9 opens the calendar 9 switching screen image 9 using 9 answers an incoming call, identifying 9 audio board spare part number 16 audio, product description 1 audio-out (headphone)/audio-in (microphone) combo jack, identifying 10 B Backup and Restore 63 backup tools 61 backups 56 creating 62 recovering 63 battery removal 25, 28 spare part numb
removing 60 using for recovery HP Sure Start 76 64 I initiates a call, identifying 9 integrated light, identifying 4 integrated webcam infrared (IR) light, identifying 4 internal microphones, identifying 4 IR camera, identifying 4 J jacks audio-out (headphone)/audio-in (microphone) combo 10 K keyboard product description 2 removal 37 spare part numbers 15, 37 keys esc 8 fn 8 Windows key 8 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 legacy support, USB
recovery, system 63 regulatory information regulatory label 13 wireless certification labels 13 removal/replacement procedures 23 removing personal data from volatile system memory 69 restoring the hard drive 64 S screen image, switching 9 Screw Kit, spare part number 18 security, product description 2 serial number 13 serial number, computer 13 service considerations cables 19 connectors 19 plastic parts 19 service labels, locating 13 serviceability, product description 3 setup utility navigating and selec
