LaserJet Enterprise M507 User Guide www.hp.com/videos/LaserJet www.hp.
HP LaserJet Enterprise M507 User Guide
Copyright and License Trademark Credits © Copyright 2019 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 Warning icons ............................................................................................................................................................................ 1 Potential shock hazard ...........................................................................
Print envelopes .................................................................................................................................................. 27 Envelope orientation ......................................................................................................................................... 27 Load and print labels .............................................................................................................................................................
Print multiple pages per sheet (macOS) ........................................................................................................ 51 Select the paper type (macOS) ........................................................................................................................ 51 Additional print tasks ........................................................................................................................................
General tab .................................................................................................................................... 72 Print tab .......................................................................................................................................... 73 Supplies tab ................................................................................................................................... 74 Troubleshooting tab ............................................
Change the “Very Low” settings ...................................................................................................................... 95 Change the “Very Low” settings at the control panel ............................................................. 95 For printers with fax capability ................................................................................................... 95 Order supplies ...........................................................................................
Solve wired network problems .......................................................................................................................................... 133 Introduction ...................................................................................................................................................... 133 Poor physical connection ...............................................................................................................................
1 Printer overview Review the location of features on the printer, the physical and technical specifications of the printer, and where to locate setup information. ● Warning icons ● Potential shock hazard ● Printer views ● Printer specifications ● Printer hardware setup and software installation For video assistance, see www.hp.com/videos/LaserJet. The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM507.
2 ● Caution: Hot surface ● Caution: Keep body parts away from moving parts ● Caution: Sharp edge in close proximity ● Warning Chapter 1 Printer overview ENWW
Potential shock hazard Review this important safety information. ● Read and understand these safety statements to avoid an electrical shock hazard. ● Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. ● Read and understand all instructions in the user guide. Observe all warnings and instructions marked on the product. ENWW ● Use only a grounded electrical outlet when connecting the product to a power source.
Printer views Identify certain parts of the printer and the control panel. ● Printer front view ● Printer back view ● Interface ports ● Control-panel view (2.7-in QVGA LCD color display with 24-key pad, n and dn models) ● Control-panel view (touchscreen, x models only) Printer front view Use the diagram to locate important components on the printer.
Printer back view Use the diagram to locate important components on the printer. 1 Rear door (access for clearing jams) 2 Serial number and product number label 3 Top-cover-release button 4 Dust cover for Tray 2 (flips up when legal-size paper is loaded) 5 Power connection 6 Formatter (contains the interface ports) Interface ports Use the diagram to identify the printer interface ports.
1 2 3 4 1 Slot for a cable-type security lock 2 Local area network (LAN) Ethernet 10/100/1000 network port 3 Hi-Speed USB 2.0 printing port 4 USB port for connecting external USB devices (this port might be covered) NOTE: For easy-access USB printing, use the USB port near the control panel. Control-panel view (2.7-in QVGA LCD color display with 24-key pad, n and dn models) Use the 2-line control panel to obtain printer and job status information and to configure the printer.
2 1 3 4 19 5 6 7 8 9 18 10 11 12 17 16 15 14 13 1 Reset button Select the Reset button to clear changes, release the printer from a paused state, display hidden errors, and restore the default settings (including the language and keyboard layout). 2 Sign In or Sign Out button Select the Sign In button to open the Sign In screen. Select the Sign Out button to sign out of the printer. The printer restores all options to the default settings.
5 Information button Select the Information button to access a screen that provides access to several types of printer information. Select the buttons at the bottom of the screen for the following information: ● Display Language: Change the language setting for the current user session. ● Sleep Mode: Place the printer into sleep mode. ● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or other device with Wi-Fi.
Control-panel view (touchscreen, x models only) Use the touchscreen control panel to obtain printer and job status information and to configure the printer. How to use the touchscreen control panel ● NOTE: Tilt the control panel for easier viewing. Return to the Home screen at any time by selecting the Home panel. button at the bottom of the printer control NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/ljM507.
4 Help button Select the Help button to open the embedded help system. The system provides a list of help topics or information about a topic when using the Home screen, an app, an option, or a feature. 5 Current time Displays the current time. 6 Applications area Select any of the icons to open the application. Swipe the screen sideways to access more applications. NOTE: The available applications vary by printer.
ENWW Action Description Example Swipe Touch the screen and then move your finger horizontally to scroll the screen sideways. Swipe until the Settings app displays. Scroll Touch the screen and then move your finger vertically to scroll the screen up and down. When scrolling through menus, briefly touch the screen to stop the scrolling. Scroll through the Settings app.
Printer specifications Use the printer specifications to set up and operate the printer. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating-environment range IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM507.
Model name M507n M507dn M507x Product number 1PV86A 1PV87A 1PV88A Included Included Included Memory 1 GB base memory NOTE: The base memory is expandable to 2 GB by adding a DIMM memory module.
Table 1-1 Supported operating systems and print drivers Operating system Print driver installed (for Windows, or the installer on the web for macOS) Notes Windows 7, 32-bit and 64-bit The "HP PCL 6" printer-specific print driver is installed for this operating system as part of the software installation. Windows 8, 32-bit and 64-bit The "HP PCL 6" printer-specific print driver is installed for this operating system as part of the software installation.
Table 1-2 Minimum system requirements Windows macOS ● Internet connection ● Internet connection ● Dedicated USB 1.1 or 2.0 connection or a network connection ● Dedicated USB 1.1 or 2.0 connection or a network connection ● 2 GB of available hard-disk space ● 1.5 GB of available hard-disk space ● 1 GB RAM (32-bit) or 2 GB RAM (64-bit) NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The file size is approximately 100 kb.
Table 1-3 Dimensions for the M507n and M507dn models (continued) Depth Printer fully closed Printer fully opened Tray 2 dust cover closed:376 mm (14.8 in) 569 mm (22.4 in) Tray 2 dust cover open:444 mm (17.5 in) Width 410 mm (16.1 in) Weight 12 kg (26.5 lb) 410 mm (16.1 in) Table 1-4 Dimensions for the M507x models Printer fully closed Printer fully opened Height 415 mm (16.3 in) 487 mm (19.2 in) Depth Tray 2 dust cover closed:376 mm (14.8 in) 569 mm (22.
Operating-environment range Table 1-7 Operating-environment specifications Environment Recommended Allowed Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F) Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH Printer hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the web. Go to www.hp.
18 Chapter 1 Printer overview ENWW
2 Paper trays Discover how to load and use the paper trays, including how to load special items such as envelopes and labels. ● Introduction ● Load paper to Tray 1 ● Load paper to Tray 2 and the 550-sheet trays ● Load and print envelopes ● Load and print labels For video assistance, see www.hp.com/videos/LaserJet. The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM507.
Load paper to Tray 1 The following information describes how to load paper into Tray 1. ● Load paper to Tray 1 (multipurpose tray) ● Tray 1 paper orientation ● Use alternative letterhead mode Load paper to Tray 1 (multipurpose tray) This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper or 10 envelopes. NOTE: Select the correct paper type in the print driver before printing. CAUTION: 20 To avoid jams, never add or remove paper from Tray 1 during printing. 1.
3. Spread the paper guides to the correct size, and then load paper in the tray. For information about how to orient the paper, see Tray 1 paper orientation on page 21. Make sure that the paper fits under the fill line on the paper guides. NOTE: The maximum stack height is 10 mm (0.4 in), or approximately 100 sheets of 75 g/m2 (20 lb) paper. 4. Adjust the side guides so that they lightly touch the paper stack, but do not bend it.
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing.
Load paper to Tray 2 and the 550-sheet trays The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. ● Load paper to Tray 2 and the 550-sheet trays ● Tray 2 and the 550-sheet trays paper orientation ● Use alternative letterhead mode NOTE: here. The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown CAUTION: Do not extend more than one paper tray at a time.
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used. 14 LGL 11 LTR B5 4. To load legal-size paper into the tray, squeeze the lever on the back of the tray that is to the left of center, and then extend the tray back to the correct paper size. NOTE: This step does not apply to other paper sizes. 5. 14 LGL Load paper into the tray.
6. Close the tray. 7. The tray configuration message displays on the printer control panel. 8. If the paper size and type shown is not correct, select Modify to choose a different paper size or type. For custom-size paper, specify the X and Y dimensions for the paper when the prompt displays on the printer control panel.
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing.
Load and print envelopes Use only tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes. ● Print envelopes ● Envelope orientation Print envelopes To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. 1. From the software program, select the Print option. 2.
Load and print labels To print on sheets of labels, use tray 1. Tray 2 and the optional 550-sheet trays do not support labels. ● Manually feed labels ● Label orientation Manually feed labels Use the manual feed mode for Tray 1 to print sheets of labels. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs.
3 Supplies, accessories, and parts Order supplies or accessories, replace the toner cartridges, or remove and replace another part. ● Order supplies, accessories, and parts ● Configure the HP toner-cartridge-protection supply settings ● Replace the toner cartridge For video assistance, see www.hp.com/videos/LaserJet. The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM507.
Order supplies, accessories, and parts Review details about ordering supplies, accessories and parts for your printer. ● Ordering ● Supplies and accessories ● Customer self-repair parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
Item Description Cartridge number Part number HP JetDirect 3100w BLE/NFC/Wireless Accessory Wi-Fi direct accessory for “touch” printing from mobile devices Not applicable 3JN69A HP Internal USB ports Two internal USB ports for connecting third-party devices Not applicable B5L28A Customer self-repair parts Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.
Configure the HP toner-cartridge-protection supply settings A network administrator can configure the toner-cartridge-protection settings using the printer control panel or the HP Embedded Web Server (EWS). ● Introduction ● Enable or disable the Cartridge Policy feature ● Enable or disable the Cartridge Protection feature Introduction Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft.
Enable or disable the Cartridge Policy feature The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web Server (EWS).
2 1 1 Keypad control panel 2 Touchscreen control panel a. Keypad control panels: On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name. Touchscreen control panels: On the printer control panel, touch the Information icon to display the IP address or host name. select the Network b.
2 1 1 Keypad control panel 2 Touchscreen control panel a. Keypad control panels: On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name. Touchscreen control panels: On the printer control panel, touch the Information icon to display the IP address or host name. select the Network b.
Enable or disable the Cartridge Protection feature The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web Server (EWS).
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the cartridges associated with the printer from being stolen and used in other printers. 1. Open the HP Embedded Web Server (EWS): NOTE: The steps vary according to the type of control panel. 2 1 1 Keypad control panel 2 Touchscreen control panel a.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature From the EWS, a network administrator can disable the Cartridge Protection feature. This removes protection for any new cartridges installed in the printer. 1. Open the HP Embedded Web Server (EWS): NOTE: The steps vary according to the type of control panel. 2 1 1 Keypad control panel 2 Touchscreen control panel a. button, and then use Keypad control panels: On the printer control panel, press the Information menu.
Error message Description Recommended action 10.0X.57 Protected Cartridge The cartridge can only be used in the printer or fleet of printers that initially protected it using HP Cartridge Protection. Replace the cartridge with a new toner cartridge. The Cartridge Protection feature allows an administrator to restrict cartridges to work in only one printer or fleet of printers. The cartridge must be replaced to continue printing.
Replace the toner cartridge Replace the toner cartridge if you receive a message on the printer, or if you have print quality problems. ● Cartridge information ● Remove and replace the cartridge Cartridge information Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis.
1 2 1 Memory chip 2 Imaging drum CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems. CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the cartridge 1. Press the top-cover-release button on the left side of the printer. 2. Open the front door.
3. Grasp the handle of the used toner cartridge and pull out to remove it. 4. Remove the new toner cartridge from its protective shell by tearing off the plastic strip and opening the package. Save all packaging for recycling the used toner cartridge. 2 1 5. 42 3 Hold both ends of the toner cartridge and rock it 5-6 times.
6. Align the toner cartridge with its slot, and then insert the toner cartridge into the printer. 7. Close the front door. 8. Pack the used toner cartridge into the box that the new cartridge came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.com/recycle to print a pre-paid shipping label.
44 Chapter 3 Supplies, accessories, and parts ENWW
4 Print Print using the software, or print from a mobile device or USB flash drive. ● Print tasks (Windows) ● Print tasks (macOS) ● Store print jobs on the printer to print later or print privately ● Mobile printing ● Print from a USB flash drive ● Print using high-speed USB 2.0 port (wired) For video assistance, see www.hp.com/videos/LaserJet. The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM507.
Print tasks (Windows) Learn about common printing tasks for Windows users. ● How to print (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the paper type (Windows) ● Additional print tasks How to print (Windows) Use the Print option from a software application to select the printer and basic options for your print job. The following procedure describes the basic printing process for Windows. 1.
NOTE: The name of the button varies for different software programs. In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps: ● Windows 10: Select Print, and then select the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications.
6. Load the tray with the specified type and size of paper, and then close the tray. 7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type. 8. Select the correct type and size, and then touch the OK button. Additional print tasks Locate information on the Web for performing common printing tasks. Go to www.hp.com/support/ljM507.
Print tasks (macOS) Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per sheet. ● How to print (macOS) ● Automatically print on both sides (macOS) ● Manually print on both sides (macOS) ● Print multiple pages per sheet (macOS) ● Select the paper type (macOS) ● Additional print tasks How to print (macOS) The following procedure describes the basic printing process for macOS. 1. Click the File menu, and then click the Print option. 2.
NOTE: The name of the item varies for different software programs. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the printer, and remove any blank paper that is in Tray 1. 7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray. 8. If prompted, touch the appropriate control panel button to continue. Print multiple pages per sheet (macOS) 1.
Instructions are available for print tasks, such as the following: 52 ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size ● Select the page orientation ● Create a booklet ● Scale a document to fit a specific paper size ● Print the first or last pages of the document on different paper ● Print watermarks on a document Chapter 4 Print ENWW
Store print jobs on the printer to print later or print privately ● Introduction ● Create a stored job (Windows) ● Create a stored job (macOS) ● Print a stored job ● Delete a stored job ● Information sent to printer for Job Accounting purposes Introduction The following information provides procedures for creating and printing documents that are stored on the USB flash drive. These jobs can be printed at a later time or printed privately.
the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel. 5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: 6. ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the existing stored job with the new one.
Print a stored job Use the following procedure to print a job that is stored in the printer memory. ENWW 1. From the Home screen on the printer control panel, navigate to the Print application, and then select the Print icon. 2. Select Print from Job Storage. 3. Select Choose, and then select the name of the folder where the job is stored. 4. Select the name of the job. If the job is private or encrypted, enter the PIN or password. 5.
Delete a stored job You can delete documents that have been saved to the printer when they are no longer needed. You also can adjust the maximum number of jobs for the printer to store. ● Delete a job that is stored on the printer ● Change the job storage limit Delete a job that is stored on the printer Use the control panel to delete a job that is stored in the printer memory. 1. From the Home screen on the printer control panel, navigate to the Print application, and then select the Print icon. 2.
Mobile printing ● Introduction ● Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing ● HP ePrint via email ● AirPrint ● Android embedded printing Introduction HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting.
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing ● Enable wireless printing ● Change the Wi-Fi Direct name HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This accessory is available as an option for HP printers that include a hardware-integration pocket (HIP).
3. ● Networking ● Wi-Fi Direct ● Wi-Fi Direct Name Use the keypad to change the name in the Wi-Fi Direct Name text field, and then select OK. HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from any email enabled device. To use HP ePrint, the printer must meet these requirements: ● The printer must be connected to a wired or wireless network and have Internet access.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the HP Web Services tab. 3. Select the option to enable Web Services. NOTE: 4.
Print from a USB flash drive This printer features easy-access USB printing, for quickly printing files without sending them from a computer. ● Enable the USB port for printing ● Print USB documents The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: ENWW ● .pdf ● .prn ● .pcl ● .ps ● .
Enable the USB port for printing The USB port is disabled by default. Before using this feature, enable the USB port. ● Method one: Enable the USB port from the printer control panel ● Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only) Use one of the following methods to enable the port: Method one: Enable the USB port from the printer control panel 1.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. ENWW 2. Select the Copy/Print tab for MFP models or the Print tab for SFP models. 3.
Print USB documents Use the control panel to print documents from a USB flash drive. ● Print USB documents (keypad control panel) ● Print USB documents (touchscreen control panel) NOTE: The steps vary according to the type of control panel. 2 1 1 Keypad control panel 2 Touchscreen control panel Print USB documents (keypad control panel) 1. Insert the USB flash drive into the easy-access USB port. NOTE: The port might be covered. For some printers, the cover flips open.
4. Select Choose, select the name of the document to print, and then select Select. NOTE: ENWW The document might be in a folder. Open folders as necessary. 5. To adjust the number of copies, select the box to the left of the Print button, and then select the number of copies from the keypad that opens. Select the Close button to close the keypad. 6. Select Print to print the document.
Print using high-speed USB 2.
Enable the high-speed USB port for printing This printer features a high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports area and is disabled by default. Use one of the following methods to enable the port. Once the port is enabled, install the product software in order to print using this port. ● Method one: Enable the high-speed USB 2.0 port from the printer control panel menus ● Method two: Enable the high-speed USB 2.
a. Keypad control panels: On the printer control panel, press the Information button, and then use menu. Press the OK button to open the menu and display the arrow keys to select the Ethernet the IP address or host name. Touchscreen control panels: On the printer control panel, touch the Information select the Network icon to display the IP address or host name. b.
5 Manage the printer Utilize management tools, security and energy-conservation settings, and firmware updates for the printer. ● Advanced configuration with the HP Embedded Web Server (EWS) ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Software and firmware updates For video assistance, see www.hp.com/videos/LaserJet. The following information is correct at the time of publication. For current information, see www.hp.
Advanced configuration with the HP Embedded Web Server (EWS) ● Introduction ● How to access the HP Embedded Web Server (EWS) ● HP Embedded Web Server features Introduction Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.
1. Keypad control panels: On the printer control panel, press the Information button, and then use the menu. Press the OK button to open the menu and display the IP arrow keys to select the Ethernet address or host name. Touchscreen control panels: On the printer control panel, touch the Information the Network icon to display the IP address or host name. 2.
HP Embedded Web Server features ● Information tab ● General tab ● Print tab ● Supplies tab ● Troubleshooting tab ● Security tab ● HP Web Services tab ● Networking tab ● Other Links list Information tab Table 5-1 HP Embedded Web Server Information tab Menu Description Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link.
Table 5-2 HP Embedded Web Server General tab Menu Description Control Panel Customization Reorder, show, or hide features on the control-panel display. Change the default display language and keyboard layouts. Quick Sets Configure jobs that are available in the Quick Sets area of the Home screen on the printer control panel. Alerts Set up email alerts for various printer and supplies events. Control Panel Settings App Shows the Settings app options that are available on the printer control panel.
Table 5-3 HP Embedded Web Server Print tab (continued) Menu Description Restrict Color Permit or restrict color printing. (Color printers only) Specify permissions for individual users or for jobs that are sent from specific software programs. PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs. Print Quality Configure the print quality settings, including color adjustment, image registration, and allowed paper types.
Table 5-6 HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer.
Table 5-8 HP Embedded Web Server Networking tab Menu Description Configuration Wireless Station Configure the initial wireless settings Wi-Fi Direct Configure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and NFC printing or that have a wireless accessory installed. NOTE: TCP/IP Settings The configuration options available depend on the print server model. Configure TCP/IP settings for IPv4 and IPv6 networks.
Table 5-8 HP Embedded Web Server Networking tab (continued) Menu Description Mgmt. Protocols Configure and manage security protocols for this printer, including the following: 802.1X Authentication ● Set the security management level for the HP Embedded Web Server, and control traffic over HTTP and HTTPS. ● Configure the SNMP (Simple Network Management Protocol) operation. Enable or disable the SNMP v1/v2c or SNMP v3 agents on the print server.
Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the Networking tab to obtain network information. Change settings as needed.
NOTE: 4. Completing the other fields on this page is optional. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon. 2.
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. To make changes, use the printer control panel.
Printer security features ● Introduction ● Security statements ● Assign an administrator password ● IP Security ● Encryption support: HP High Performance Secure Hard Disks ● Lock the formatter Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
Assign an administrator password Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. ● Use the HP Embedded Web Server (EWS) to set the password ● Provide user access credentials at the printer control panel Use the HP Embedded Web Server (EWS) to set the password 1. Open the HP Embedded Web Server (EWS): NOTE: The steps vary according to the type of control panel.
NOTE: 6. To change an existing password, first enter the existing password in the Old Password field. Click the Apply button. NOTE: Make note of the password and store it in a safe place. The administrator password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the assistance required to completely reset the printer.
Energy-conservation settings ENWW ● Print with EconoMode ● Set the sleep timer and configure the printer to use 1 watt or less of power Energy-conservation settings 85
Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. ● Configure EconoMode from the print driver ● Configure EconoMode from the printer control panel HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge.
● General ● Energy Settings ● Sleep Settings 3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep mode. Enter the appropriate time period. 4. Select Auto Off after sleep to put the printer into a deeper power save mode after a period of sleep. Enter the appropriate time period. NOTE: By default, the printer will wake from Auto Off in response to any activity other than USB or Wi-Fi.
88 Chapter 5 Manage the printer ENWW
6 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. ● Customer support ● Control panel help system ● Reset factory settings ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Resolve print-quality problems ● Solve wired network problems ● Solve wireless network problems For video assistance, see www.hp.
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM507 Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Figure 6-2 Touchscreen control panel For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that show specific procedures, such as clearing paper jams. If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.
Reset factory settings Resetting the printer settings to the factory-set defaults can help resolve problems. ● Introduction ● Method one: Reset factory settings from the printer control panel ● Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) Introduction Use one of the following methods to reset the printer settings to the original settings from the factory.
2 1 1 Keypad control panel 2 Touchscreen control panel 1. Keypad control panels: On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name. Touchscreen control panels: On the printer control panel, select the Information icon to display the IP address or host name. the Network 2. Open the General tab. 3.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Change the “Very Low” settings ● Order supplies Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.
Change the “Very Low” settings You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new cartridge. ● Change the “Very Low” settings at the control panel ● For printers with fax capability Change the “Very Low” settings at the control panel Change the setting at the printer control panel. 1.
Printer does not pick up paper or misfeeds ● Introduction ● The printer does not pick up paper ● The printer picks up multiple sheets of paper Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions. 96 1.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 6-7 Technique for flexing the paper stack 1 2 2.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks.
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
Clear paper jams ● Introduction ● Paper jam locations ● Auto-navigation for clearing paper jams ● Experiencing frequent or recurring paper jams? ● Clear paper jams in tray 1—13.A1 ● Clear paper jams in tray 2, tray 3, tray 4, tray 5—13.A2, 13.A3, 13.A4, 13.A5 ● Clear paper jams in the output bin—13.E1 ● Clear paper jams in the duplexer—13.CX.XX, 13.DX.XX ● Clear paper jams in the toner-cartridge area ● Clear paper jams in the fuser—13.B9, 13.B2, 13.
Auto-navigation for clearing paper jams The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure. Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams, click here. 1.
2. Press the top-cover-release button on the left side of the printer. 3. Open the front door. 4. Remove the toner cartridge.
5. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper. 6. Reinsert the toner cartridge. 7. Close the front door.
Clear paper jams in tray 2, tray 3, tray 4, tray 5—13.A2, 13.A3, 13.A4, 13.A5 Use the following procedure to check for paper in all possible jam locations related to Tray 2 and the 550-sheet trays. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Remove the tray from the printer. 2. Remove the paper from the tray, and discard any damaged paper. 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size.
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 5. Reinsert and close the tray. 6. Press the top-cover-release button on the left side of the printer. 7. Open the front door.
8. Remove the toner cartridge. 9. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
10. Reinsert the toner cartridge. 11. Close the front door. Clear paper jams in the output bin—13.E1 Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If paper is visible in the output bin, grasp the leading edge and remove it.
Clear paper jams in the duplexer—13.CX.XX, 13.DX.XX Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Remove Tray 2 from the printer. 2. Pull forward on the green tab inside the tray area to release the duplex pan. 3. Remove any jammed paper.
4. Close the duplex pan. 5. Reinsert and close the tray. 6. Open the rear door.
7. Remove any jammed paper. 8. Close the rear door 9. Press the top-cover-release button on the left side of the printer. 10. Open the front door.
11. Remove the toner cartridge. 12. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
13. Reinsert the toner cartridge. 14. Close the front door. Clear paper jams in the toner-cartridge area Use the following procedure to check for paper in all possible jam locations in the toner-cartridge area. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Press the top-cover-release button on the left side of the printer.
2. Open the front door. 3. Remove the toner cartridge. 4. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
5. Reinsert the toner cartridge. 6. Close the front door. Clear paper jams in the fuser—13.B9, 13.B2, 13.FF Use the following procedure to clear paper jams in the rear door and fuser area. When a jam occurs, the control panel displays an animation that assists in clearing the jam. NOTE: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams. 1. Open the rear door.
2. Remove any jammed paper. 3.
Resolve print-quality problems ● Introduction ● Troubleshoot print quality Introduction Use the information below to troubleshoot print-quality problems, including issues with image quality.
Troubleshoot print quality To resolve print-quality issues, try these steps in the order presented.
Check the paper-type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts. ● Step one: Print the supplies status page ● Step two: Check supplies status Step one: Print the supplies status page The supplies status page indicates the cartridge status. 1. From the Home screen on the printer control panel, navigate to the Reports application, and then select the Reports icon. 2.
3. ● Maintenance ● Calibration/Cleaning ● Cleaning Page Select Print to print the page. A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard the printed page. Visually inspect the toner cartridge or cartridges Follow these steps to inspect each toner cartridge. 1. Remove the toner cartridges from the printer. 2.
Check paper and the printing environment ● Step one: Use paper that meets HP specifications ● Step two: Check the environment ● Step three: Set the individual tray alignment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports.
3. Select Tray, and then select the tray to adjust. 4. Select Print Test Page, and then follow the instructions on the printed pages. 5. Select Print Test Page again to verify the results, and then make further adjustments if necessary. 6. Select Done to save the new settings.
4. If the entire page is too dark, use these settings: ● Select the 600 dpi option, if available. ● Select the EconoMode check box to enable it. If the entire page is too light, use these settings: 5. ● Select the FastRes 1200 option, if available. ● Clear the EconoMode check box to disable it. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job. Adjust print density Use the printer control panel to adjust the print density.
Table 6-1 Image defects table quick reference (continued) Sample Description Possible solutions Table 6-3 Black page on page 127 Table 6-2 Banding defects on page 127 Table 6-10 Streak defects on page 132 Table 6-5 Fixing/fuser defects on page 128 Table 6-7 Image placement defects on page 129 Table 6-9 Output defects on page 131 Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues. 1.
The following examples depict letter-size paper that has passed through the printer short-edge first. Table 6-2 Banding defects Sample Description Dark or light lines which repeat down the length of the page, and are wide-pitch and/or impulse bands. They might be sharp or soft in nature. The defect displays only in areas of fill, not in text or sections with no printed content. Possible solutions 1. Reprint the document. 2. Try printing from another tray. 3. Replace the cartridge. 4.
Table 6-4 Blank page — No print Sample Description Possible solutions The page is completely blank and contains no printed content. 1. Make sure that the cartridges are genuine HP cartridges. 2. Make sure that the cartridge is installed correctly. 3. Print with a different cartridge. 4. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 5. If the issue persists, go to support.hp.com.
Table 6-6 Gray background or dark print Sample Description Possible solutions The image or text is darker than expected and/or the background is gray. 1. Make sure that the paper in the trays has not already been run through the printer. 2. Use a different paper type. 3. Reprint the document. 4. Mono models only: From the Home screen on the printer control panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5.
Table 6-8 Light print Sample 130 Chapter 6 Solve problems Description Possible solutions The printed content is light or faded on the entire page. 1. Reprint the document. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. Mono models only: Make sure that the EconoMode setting is disabled, both at the printer control panel and in the print driver. 4. Make sure that the cartridge is installed correctly. 5.
Table 6-9 Output defects Sample Description Possible solutions Printed pages have curled edges. The curled edge can be along the short or long side of the paper. Two types of curl are possible: 1. Reprint the document. 2. Positive curl: From the printer control panel, select a heavier paper type. The heavier paper type creates a higher temperature for printing. ● Positive curl: The paper curls toward the printed side. The defect occurs in dry environments or when printing high-coverage pages.
Table 6-10 Streak defects Sample Description Light vertical streaks that usually span the length of the page. The defect displays only in areas of fill, not in text or sections with no printed content. Possible solutions 1. Reprint the document. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. If the issue persists, go to support.hp.com.
Solve wired network problems ● Introduction ● Poor physical connection ● The computer is unable to communicate with the printer ● The printer is using incorrect link and duplex settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The printer is disabled, or other network settings are incorrect Introduction Certain types of problems can indicate there is a network communication problem.
The printer is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The computer or workstation might be set up incorrectly 1.
Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear in the wireless network
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access point (on networks using WPA security). ● Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router). ● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer.
Cannot connect more computers to the wireless printer 1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point. 2. Make sure that the printer is turned on and in the ready state. 3. Make sure there are not more than 5 concurrent Wireless Print Direct users. 4. Turn off any third-party firewalls on your computer. 5.
Reduce interference on a wireless network The following tips can reduce interference in a wireless network: ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.
Index Symbols/Numerics 550-sheet paper trays part numbers 30 550-sheet trays jams 102 A accessories ordering 30 overview 29 part numbers 30 acoustic specifications 12, 16 AirPrint 57, 60 alternative letterhead mode 20, 22, 23, 26 Android devices printing from 57, 60 B Back button locating 6 bin, output locating 4 Bonjour identifying 70 browser requirements HP Embedded Web Server C calibrate colors 118 cartridge order numbers 40 part numbers 40 replacing 40 cartridge policy 32, 33 cartridge protection 32, 3
G gateway, setting default 78 general configuration HP Embedded Web Server 70, 72 genuine HP cartridges 32, 33 H hard disks encrypted 82, 84 hard drive part number 30 Help button locating 4, 6, 9 help, control panel 90 Hi-Speed USB 2.
subnet mask 78 supported 12 NFC accessory part number 30 NFC connect and print numerical keypad locating 6 57, 58 O OK button locating 6 on/off button locating 4 online help, control panel 90 online support 90 operating systems, supported 12, 13 ordering supplies and accessories 30 other links list HP Embedded Web Server 70, 72, 77 output bin clear jams 102 locating 4 P pages per minute 12 pages per sheet selecting (Mac) 50 selecting (Windows) 46 paper jams 102, 103 loading Tray 1 20 loading Tray 2 and th
creating (Windows) 53 deleting 53, 56 printing 53 storing jobs with Windows 53 subnet mask 78 supplies HP Embedded Web Server 74 low threshold settings 94 ordering 30 overview 29 part numbers 30, 31 replacing toner cartridge 40 using when low 94 support online 90 supported operating systems 13 system requirements HP Embedded Web Server 70 minimum 12 T TCP/IP manually configuring IPv4 parameters 78 manually configuring IPv6 parameters 78 technical specifications 12 technical support online 90 toner cartridge
