Field Upgrades for HP Thin Client Operating Systems - White Paper

5
9. When the template is active, either perform a drag-and-drop operation to copy it to a device or devices or you can also
right-click a thin client, select Task, and then select the Field Upgrade template.
Note
The thin client restarts several times during the upgrade process.
Windows activation
If you are upgrading a thin client to Windows 10 IoT Enterprise, the thin client must be activated. For more information on
how to activate your device, see the Windows 10 IoT Enterprise on HP Thin Clients Administrator Guide.
Support
HP field upgrades are provided to existing HP t520, t620 and t630 Thin Client customers that wish to upgrade their
operating systems. HP provides support to customers that are using the official HP thin client field upgrade image; however,
these images do not receive ongoing updates or new features.
Contact your HP sales representative if you have any further questions.
Service considerations
In the event that a thin client is sent to HP for service, remove all aftermarket options (such as flash and memory) from the
thin client, because these aftermarket options might not be returned with the thin client. When the thin client is returned, it
ships as initially configured in the factory, including the original OS. You can reinstall the aftermarket options and your
custom image after the thin client is returned.