Support for Customer-Created Windows 10 loT Enterprise Images on Select HP Thin Clients

Overview

The purpose of this white paper is to outline HP support for customer-created Windows® 10 IoT Enterprise images on the

following HP thin clients:

• t520

• t620 / t620 PLUS

• t730

• mt42

• t628

• t630

Windows 10 IoT Enterprise is offered on these models out of the factory; however, HP also supports Windows 10 IoT

Enterprise on these platforms if you purchase an operating system upgrade from Microsoft or an authorized Microsoft

reseller and enroll the device in the Volume Licensing and Software Assurance programs. Customers running a qualified

Windows operating system can purchase the Windows 10 IoT Enterprise upgrade. This upgrade gives you access to the base

operating system image so that you can create your own custom image. Before upgrading your operating system, discuss

the changes required when transitioning from OEM to Volume Licensing with the appropriate Microsoft representative.

HP support and requirements

HP supports customers running Windows 10 Enterprise 2016 LTSB or Windows 10 Enterprise 2015 LTSB (both are

equivalent to Windows 10 IoT Enterprise) on a supported HP thin client under the following conditions:

• The operating system upgrade was purchased from Microsoft or an authorized Microsoft reseller.

• The operating system is the latest 64-bit version and has update KB3213986 installed.

• The language is English, Norwegian, Spanish, French, German, Dutch, Arabic, Russian, Simplified Chinese, Traditional

Chinese, Korean, or Japanese.

• The HP hardware-enabling drivers are installed on the thin client.

• The flash drive and SDRAM minimum capacity requirements are met (see Flash storage and memory).

Note

Third-party flash drives and memory are allowed, but HP does not support issues with or provide warranties for any

third-party parts.

• Unified Write Filter (UWF) is enabled at all times, except in the following scenarios:

– An administrator is configuring the system.

– The system is configured with a flash drive that has a sufficient endurance for a large amount of writes.

• No Windows Page File exists on the system.

If the above conditions are not met, HP cannot provide support and your system could experience symptoms such as slow

performance, premature wear of the flash drive, or other system integrity issues.

Note

To help expedite the support process for your custom Windows 10 IoT Enterprise installation, HP recommends that you

duplicate any symptoms using the base Windows 10 IoT Enterprise image with only the HP driver pack installed (no

additional configurations or add-ons), and then contact HP for support.

Hardware-enabling drivers

The HP hardware-enabling drivers for Windows 10 IoT Enterprise can be found bundled as a single driver pack at

http://www.hp.com/support

(search for the thin client model, and then see the Download options section of the support

page for that model). The HP driver pack contains all the necessary hardware-enabling drivers along with two Control Panel

apps:

• HP RAM Disk Manager—Allows you to configure the size of the RAM drive

• HP Unified Write Filter Configuration—Allows you to manage UWF