Support for Customer-Created Windows 10 loT Enterprise Images on Select HP Thin Clients

Flash storage and memory

Windows 10 IoT Enterprise requires a minimum flash drive capacity of 32 GB and a minimum of 4 GB SDRAM. HP

recommends a 64 GB flash drive and 8 GB SDRAM for optimal performance. If you are upgrading an existing system that is

configured with a 16 GB or smaller flash drive, contact your HP representative to discuss your available options.

Note

Third-party flash drives and memory are allowed, but HP does not support issues with or provide warranties for any third-

party parts.

Operating system support

After a customer enters a Volume Licensing agreement with Microsoft and creates a custom image, the support for that

image changes hands. Traditionally, support for Windows Embedded (now Windows IoT) operating systems has been

available from the OEM only. The creation and support of Windows images handled through a Volume License Agreement

are the responsibility of the customer, the third-party ISVs, and Microsoft.

Before creating and deploying a custom Windows 10 IoT Enterprise image, you should review the Windows services, apps,

and user account setup intended for your image to determine whether writes to the flash drive need to be minimized.

Next, develop an action plan to minimize attempted writes to the flash drive (to prevent the write filter overlay cache from

filling up). Possible actions include the following:

• Disabling unneeded services

• Redirecting temp files and logs to the RAM drive instead

Following these guidelines helps ensure that your HP thin client remains stable and in working condition.

Service

If you need to send a thin client to HP for service, all third-party parts (flash drive and memory) should be removed first,

because they might not be returned with the system. When the system is returned, it ships as initially configured in the

factory, including the original operating system. You can reinstall the third-party parts and your custom image after the thin

client is returned.

Supported software

Note

The HP driver pack described in Hardware-enabling drivers must be installed before any additional software.

The following software is supported:

• HP Device Manager (HPDM)

• HP Easy Shell

• HP Hotkey Filter

• HP ThinUpdate

Note

Only the add-on download feature of HP ThinUpdate is supported. You cannot use HP ThinUpdate to capture and deploy

an image if the base OS was not provided by HP.

• HP Velocity

• Microsoft® System Center Configuration Manager

You can download HP ThinUpdate from your thin client model’s support page at http://www.hp.com/support

(same as the

HP driver pack). After HP ThinUpdate is downloaded and installed, updates for it can be downloaded from within the app

itself.

HP Easy Shell, HP Hotkey Filter, and HP Velocity (server-side and client-side) can be downloaded/updated via HP

ThinUpdate.