User Guide

Cartridge problem
If a message indicates a printhead (cartridge) problem, try the following in order:
1. Verify that the indicated printhead is correctly installed.
2. Clean the printhead contacts.
3. Contact HP support for assistance. Go to www.support.hp.com .
NOTE: For more information on printhead problem, see Printhead icons and Ink/Printhead light
on page 9.
To verify the printhead installed properly
NOTE: The instructions here are only applicable in this section. After you have set up the printer, do not open
the printhead latch unless instructed to do so.
1. Make sure the printer is turned on.
2. Close the output tray extender, and then close the output tray.
3. Remove and reinsert the printhead.
a. Open the front door of the printer.
94 Chapter 7 Solve a problem ENWW