User Guide

Cause Solution
The carriage inside the printer has stalled. 1. Open the front door, then the printhead access door.
2. Make sure the printhead latch is properly closed and the
print carriage is not obstructed. Do not open the printhead
latch.
3. Remove any jammed paper or other objects blocking the
carriage.
4. Close printhead access door and the front door.
5. Press (the Resume button) to continue printing or
press
(the Cancel button). See Jams and paper-feed
issues on page 88 for more information.
● The Number Counter icon is showing E4, and the Resume light is blinking.
Cause Solution
There is a paper jam.
Clear the jam, and then press (the Resume button) to
continue printing.
For more information, see Jams and paper-feed issues
on page 88.
CAUTION: Do not open the printhead latch.
● The Number Counter icon is showing E5.
Cause Solution
The scanner is not working. Turn the printer o, and then on again.
If the problem persists, contact HP. The printer still prints even if
the scanner is not working.
● The Number Counter icon is showing E6.
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