User Guide
Get help with HP online troubleshooting
Use an HP online troubleshooting tool to solve your printer issues. Use the table below to identify your problem
and click the appropriate link.
NOTE: The HP online troubleshooting wizards might not be available in all languages.
Online troubleshooting tool Use this tool to learn how to:
Troubleshoot paper jam issues Clear jammed paper from the printer and resolve paper or paper feed issues.
Troubleshoot a print carriage
jam
Clear obstructions that are blocking the print carriage.
Troubleshoot issues with print
job not printing
Resolve issues with printer responsiveness, pages not printing, or “Unable to print” errors.
Troubleshoot copy and scan
issues
Determine why the printer will not copy or scan, or improve the quality of your copies or scans.
Troubleshoot print quality
issues
Improve the quality of your prints.
Find network settings for a
wireless connection
Find your wireless network name (SSID) and password.
Troubleshoot wireless network
connection issues
Resolve wireless networking issues, including issues with setting up a wireless connection for the rst
time or xing a connection that is no longer working.
Convert a USB connection to
wireless
Convert your printer-to-computer connection from USB to wireless.
Troubleshoot a rewall or
antivirus issue
Determine if a rewall or antivirus program is preventing your computer from connecting to the printer
and resolve the issue.
Troubleshoot Wi-Fi Direct
connection issues
Resolve Wi-Fi Direct problems or congure Wi-Fi Direct.
Troubleshoot mobile network
issues
Resolve issues with connecting a mobile device to your printer.
HP Print and Scan Doctor
(For Windows operating
systems only)
Automatically diagnose and resolve printer issues.
HP Virtual Agent Chat with HP Virtual Agent to troubleshoot issues.
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