User Guide

Jams and paper-feed issues
Clear a paper or print carriage jam
Solve paper jam issues. Use an HP online troubleshooting wizard
Get step-by-step instructions for clearing paper jams and resolving issues with paper or the paper feed.
Resolve a print carriage jam. Use an HP online troubleshooting wizard
If something is blocking the print carriage or it does not move easily, get step-by-step instructions.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing jams
Paper jams can occur in several locations. For print carriage jams, remove any objects, including paper, that are
blocking the print carriage in the printhead access area.
NOTE: Do not use any tools or other devices to remove jammed objects. Always use caution when removing
jammed objects from inside the printer.
To clear a paper jam from the input tray
1.
Press (the Cancel button) to try to clear the jam automatically. If this does not work, complete the
following steps to clear the jam manually.
2. Pull the paper gently out of the input tray.
3. Make sure there is no foreign object in the paper path, and then reload paper.
NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing
serious paper jams. Do not take down the input tray shield.
4. Press (the Resume button) on the control panel to continue the current job.
To clear a paper jam from the output tray
1. Press (the Cancel button) to try to clear the jam automatically. If this does not work, complete the
following steps to clear the jam manually.
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