User Guide
– Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is t
against the left side of the paper.
– Load paper into the printer only when it is not printing.
● Multiple pages are being picked up
– Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-
width guide does not bend the paper in the input tray.
– Make sure the input tray is not overloaded with paper.
– Make sure the pieces of the loaded paper are not sticking together.
– Use HP paper for optimum performance and eiciency.
– Clean the paper rollers.
To clean the paper rollers manually
1. Gather the following materials:
● A long, lint-free cotton swab
● Distilled, ltered, or bottled water (tap water might damage the printer)
2. Press (the Power button) to turn o the printer.
3. Disconnect the power cord from the rear of the printer.
4. Disconnect the USB cable, if it is not already disconnected.
5. Raise the input tray.
6. Lift and hold the input tray shield.
NOTE: Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into
the paper path and causing paper jams.
7. Look down through the open input tray and nd the gray paper pick rollers. You might need a ashlight to
illuminate the area.
8. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the
cloth.
9. Press the swab against the rollers, and then rotate them upward with your ngers. Apply a moderate
amount of pressure to remove dust or dirt buildup.
10. Lower the input tray shield.
11. Allow the rollers to dry for 10 or 15 minutes.
12. Reconnect the power cord to the rear of the printer.
13. Reconnect the USB cable to the printer if necessary.
14. Press the Power button to turn on the printer.
ENWW Jams and paper-feed issues 93