Intel Unite Solution - Enterprise Deployment Guide

Intel Unite® Solution Enterprise Deployment Guide v3.1.7 4 of 83
8.1.2 Log In with an existing account ...................................................................................... 37
8.2 The Admin Portal Home Page ................................................................................................................. 38
8.2.1 Navigation bar ............................................................................................................................. 38
8.2.2 Icon/ links nomenclature ..................................................................................................... 39
8.3 Devices page ....................................................................................................................................................... 39
8.4 Groups page ........................................................................................................................................................ 41
8.4.1 Groups > Device Group ........................................................................................................ 41
8.4.2 Groups > Profiles ...................................................................................................................... 42
8.5 Management page .......................................................................................................................................... 44
8.5.1 Management > Server Properties ................................................................................. 44
8.5.2 Management > Users ............................................................................................................. 45
8.5.3 Management > Roles ............................................................................................................. 46
8.5.4 Management > Moderators................................................................................................ 46
8.5.5 Management > Reserved PIN .......................................................................................... 50
8.5.6 Management > Telemetry .................................................................................................. 51
8.6 Schedule Meeting page ............................................................................................................................... 52
8.7 Other Configuration Options for the Admin Portal .................................................................. 52
8.7.1 Profile Configuration................................................................................................................ 52
8.7.2 PIN Refresh Interval ................................................................................................................ 54
8.7.3 Email Server Settings ............................................................................................................ 55
8.7.4 Alerting and Monitoring ........................................................................................................ 55
9 OS and PC Security Controls ..................................................................................................................................... 56
9.1.1 Minimum Security Standards (MSS) ........................................................................... 56
9.1.2 Machine Hardening .................................................................................................................. 56
9.1.3 Other security controls .......................................................................................................... 56
10 Maintenance........................................................................................................................................................................... 57
10.1 Nightly reboot .................................................................................................................................................... 57
10.2 Patching strategy ............................................................................................................................................. 57
10.3 Reporting ............................................................................................................................................................... 57
10.4 Monitoring ............................................................................................................................................................. 57
10.4.1 Backend monitoring: .............................................................................................................. 57
11 Intel Unite Solution for macOS ................................................................................................................................ 58
11.1 Background .......................................................................................................................................................... 58
11.2 General Connection Workflow ................................................................................................................ 58
11.3 Preferences Values ......................................................................................................................................... 58
11.4 Common Distribution Methodologies................................................................................................. 59
12 Troubleshooting .................................................................................................................................................................. 60
12.1 The Admin Portal page cannot be reached after installing the Intel Unite
application on the server ........................................................................................................................... 60
12.2 Can’t access the Admin Portal ................................................................................................................ 60
12.3 Error when launching Hub application ............................................................................................. 61
12.3.1 Platform check fails with error ID333333................................................................ 61
12.3.2 Platform check fails with error ID666666................................................................ 61
12.4 Hub does not get a PIN from the PIN Server- Scrolling dashes displayed ............ 61
12.4.1 Server unable to process request; Login failed for user
“UniteServiceUser” ................................................................................................................... 61
12.4.2 No Servers listed. Trying DNS service record: _uniteservice._tcp ....... 63
12.4.3 Could not establish trust relationship for SSL/TLS secure channel with
authority ‘uniteserverfqdn’ ................................................................................................. 63
12.5 Client application crashes on launch/connect ............................................................................. 63