Hardware Reference Guide HP EliteDesk 800 G2 SFF Business PC
© Copyright 2015 HP Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
About This Book This guide provides basic information for upgrading the HP EliteDesk Business PC. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product features ........................................................................................................................................... 1 Standard configuration features ........................................................................................................................... 1 Front panel components .......................................................................................................................................
Cable lock .......................................................................................................................................... 38 Padlock .............................................................................................................................................. 38 HP Business PC Security Lock V2 ...................................................................................................... 39 Front bezel security ..............................................
1 Product features Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: This computer model can be used in a tower orientation or a desktop orientation.
Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the slim optical drive bay. 1 Slim Optical Drive (optional) 6 Headphone Connector 2 USB 2.0 Charging (powered) Port (black) 7 Dual-State Power Button 3 USB 2.0 Port (black) 8 Hard Drive Activity Light 4 USB 3.
Rear panel components 1 PS/2 Mouse Connector (green) 7 PS/2 Keyboard Connector (purple) 2 Serial Connector 8 DisplayPort Monitor Connectors 3 RJ-45 Network Connector 9 VGA Monitor Connector 4 USB 3.0 Ports with Wake from S4/S5 feature (blue) 10 USB 3.0 Ports (blue) 5 Line-In Audio Connector (blue) 11 Line-Out Connector for powered audio devices (green) 6 Power Cord Connector NOTE: An optional second serial port and an optional parallel port are available from HP.
Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance.
2 Hardware upgrades Serviceability features The computer includes features that make it easy to upgrade and service. A Torx T15 or flathead screwdriver is needed for some of the installation procedures described in this chapter. Warnings and cautions Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in this guide.
Removing the computer access panel To access internal components, you must remove the access panel: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
Replacing the computer access panel Slide the tabs on the front end of the access panel under the lip on the front of the chassis (1), and then press the back end of the access panel onto the chassis so that it locks into place (2).
Removing the front bezel 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
Removing a slim optical drive bezel blank On some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank before installing an optical drive. To remove the bezel blank: 1. Remove the computer access panel and front bezel. 2. To remove the slim optical drive bezel blank, press inward on the three retaining tabs that hold the bezel blank in place (1), and then rotate the bezel blank off the front bezel (2).
Replacing the front bezel Insert the four hooks on the bottom side of the bezel into the rectangular holes on the chassis (1), and then rotate the top side of the bezel onto the chassis (2) and snap it into place.
Changing from desktop to tower configuration The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4.
System board connections Refer to the following illustration and table to identify the system board connectors for your model. 12 No.
Installing additional memory The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 64-GB of memory configured in a high-performing dual channel mode.
● The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels.
7. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B. Refer to Populating DIMM sockets on page 13 for more information. 8.
Removing or installing an expansion card The computer has two PCI Express x1 expansion sockets, one PCI Express x16 expansion socket, and one PCI Express x16 expansion socket that is downshifted to a x4 socket. NOTE: The PCI Express sockets support only low profile cards. You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 socket. For dual graphics card configurations, the first (primary) card must be installed in the PCI Express x16 socket that is NOT downshifted to a x4.
a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis. b. If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2).
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. 10. Store the removed card in anti-static packaging. 11.
12. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2). NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card socket. 13.
18. Lock any security devices that were disengaged when the access panel was removed. 19. Reconfigure the computer, if necessary. Drive positions 1 9.5mm slim optical drive bay 2 3.5-inch primary hard drive bay 3 3.5-inch secondary hard drive bay 4 2.5-inch hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup.
Installing and removing drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect secondary hard drives and optical drives to one of the light blue SATA connectors on the system board (labeled SATA1 and SATA2). ● HP has provided extra 6-32 hard drive mounting screws installed on the top of the hard drive cage (1) for installing a hard drive into the 3.
Removing a 9.5mm slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
Installing a 9.5mm slim optical drive 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
9. Slide the optical drive through the front of the chassis all the way into the bay so that it locks in place (1), and then connect the power cable (2) and data cable (3) to the rear of the drive. 10. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board. NOTE: Refer to System board connections on page 12 for an illustration of the system board drive connectors. 11. Replace the front bezel if it was removed. 12. Replace the computer access panel. 13.
Removing and replacing a primary 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4.
26 8. Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, and then lift the drive up and out of the bay (2). 9. To install a hard drive, you must transfer the mounting screws from the old hard drive to the new hard drive.
10. Align the mounting screws with the slots on the chassis drive cage, press the hard drive down into the bay, and then slide it forward until it stops and locks in place. 11. Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector on the system board labeled SATA0 to avoid any hard drive performance problems. 12. Replace the computer access panel. 13.
Removing a secondary 3.5-inch hard drive 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
8. Disconnect the power cable (1) and data cable (2) from the rear of the hard drive. Press the release latch on the side of the drive cage (3), and then slide the drive out of the drive bay (4). 9. If you are installing a new drive, refer to Installing a secondary 3.5-inch hard drive on page 30. If you are not installing a new drive, rotate the drive cage down and replace the access panel.
Installing a secondary 3.5-inch hard drive 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
8. Rotate the drive cage to its upright position. 9. Slide the drive into the drive bay (1), and then connect the power cable (2) and data cable (3) to the rear of the hard drive NOTE: If the drive is a secondary hard drive, connect the other end of data cable to one of the light blue SATA connectors on the system board. If the drive is the primary hard drive, connect the other end of the data cable to the dark blue SATA connector on the system board.
10. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 11. Replace the computer access panel. 12. If the computer was on a stand, replace the stand. 13. Reconnect the power cord and any external devices, and then turn on the computer. 14. Lock any security devices that were disengaged when the access panel was removed.
Removing a 2.5-inch hard drive 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
8. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. 9. Pull outward on the release lever at the rear of the drive (1) then slide the drive back until it stops and pull it down and out of the drive bay (2). 10. If you are installing a new drive, refer to Installing a 2.5-inch hard drive on page 35. If you are not installing a new drive, rotate the drive cage down and replace the access panel.
Installing a 2.5-inch hard drive 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
36 8. Rotate the drive cage to its upright position. 9. Align the mounting screws on the drive with the J-slots on the sides of the drive bay. Press the drive up into the drive bay then slide it forward until it locks in place.
10. Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: If the 2.5-inch hard drive is the primary drive, connect the other end of the data cable to the dark blue SATA connector on the system board labeled SATA0 . If it is a secondary hard drive, connect the other end of the data cable to one of the light blue SATA connectors on the system board. 11. Rotate the drive cage back down to its normal position.
Installing a security lock The security locks displayed below and on the following pages can be used to secure the computer.
HP Business PC Security Lock V2 1. Attach the security cable fastener to a desktop using the appropriate screws for your environment (screws not provided) (1), and then snap the cover onto the base of the cable fastener (2). 2. Loop the security cable around a stationary object.
40 3. Slide the security cable through the security cable fastener. 4. Pull the two scissor hands of the monitor lock apart and insert the lock into the security slot on the rear of the monitor (1), close the scissor hands together to secure the lock in place (2), and then slide the cable guide through the center of the monitor lock (3).
5. Slide the security cable through the security guide installed on the monitor. 6.
42 7. Slide the security cable through the holes in the accessory cable fastener. 8. Screw the lock to the chassis using the screw provided (1). Insert the plug end of the security cable into the lock (2) and push the button in (3) to engage the lock. Use the key provided to disengage the lock.
9. When you have completed all steps, all of the devices at your workstation will be secured.
Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
A Battery replacement The battery installed on the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer has a 3-volt lithium coin cell battery installed. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery.
7. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its holder. b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). b.
b. Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. 8. Replace the computer access panel. 9. Reconnect the power cord and any external devices, and then turn on the computer. 10. Reset the date and time, your passwords, and any special system setups using Computer Setup. 11. Lock any security devices that were disengaged when the computer access panel was removed.
B Electrostatic discharge A discharge of static electricity from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the device. Preventing electrostatic damage To prevent electrostatic damage, observe the following precautions: ● Avoid hand contact by transporting and storing products in static-safe containers. ● Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
C Computer operating guidelines, routine care and shipping preparation Computer operating guidelines and routine care Follow these guidelines to properly set up and care for the computer and monitor: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
Optical drive precautions Be sure to observe the following guidelines while operating or cleaning the optical drive. Operation ● Do not move the drive during operation. This may cause it to malfunction during reading. ● Avoid exposing the drive to sudden changes in temperature, as condensation may form inside the unit. If the temperature suddenly changes while the drive is on, wait at least one hour before you turn off the power. If you operate the unit immediately, it may malfunction while reading.
D Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.
Index A access panel removal 6 replacement 7 accessibility 51 hard drive (3.5-inch) installation 25, 30 removal 25, 28 B battery replacement 45 C computer operating guidelines 49 D DIMMs. See memory drives cable connections 21 installation 21 locations 20 E electrostatic discharge, preventing damage 48 expansion card installation 16 removal 16 F front bezel blank removal 9 removal 8 replacement 10 security 44 front panel components 2 H hard drive (2.
