HP EliteBook 828 G3 Notebook PC HP EliteBook 820 G3 Notebook PC Maintenance and Service Guide
© Copyright 2015, 2016 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 6 Right .......................................................................................................................................................................
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32 Component replacement procedures .................................................................................................................. 32 Bottom cover ..................................................................................................................................... 32 Battery ......................................................................
Restoring factory settings in Computer Setup ................................................................................. 73 Updating the BIOS ............................................................................................................................. 74 Determining the BIOS version ......................................................................................... 74 Downloading a BIOS update .......................................................................................
Using Windows operating system media (purchased separately) ................................................... 92 Using Windows Refresh or Windows Reset ...................................................................................... 93 Using HP Software Setup .................................................................................................................. 93 13 Backing up and recovering Windows 7 .......................................................................................
1 Product description Category Description Product Name HP EliteBook 828 G3 Notebook PC HP EliteBook 820 G3 Notebook PC Processors Processors are attached to the system board.
Category Description ● 500 GB, 7200 rpm, 7.0 mm, self-encrypting (FIPS-140-2; Opal 2) ● 500 GB, 7200 rpm, 7.0 mm, self-encrypting (Opal 2) ● 500 GB, 7200 rpm, 7.0 mm ● 500 GB, 7.0 mm, hybrid, 8 GB cach SSDs: Audio and video ● M.2 (2280) 512 GB SATA-3 TLC ● M.2 (2280) 256 GB PCIe-3×4 SS NVMe ● M.2 (2280) 256 GB SATA-3 self-encrypting (Opal 2) MLC ● M.2 (2280) 256 GB SATA-3 TLC ● M.2 (2280) 240 GB SATA-3 MLC DS ● M.2 (2280) 180 GB SATA-3 self-encrypting (Opal 2) MLC ● M.
Category Description Integrated NFC Galapagos NXP NPC100 12C NCI 10 mm x 25 mm module NFC antenna Supports no NFC option WWAN Integrated wireless wide area network (WWAN) options by way of wireless module Two WWAN antennas built into display assembly Supports the following WWAN formats: ● HP lt4120 Qualcomm® Snapdragon™ X5 LTE Mobile Broadband Module ● HP hs31110 HSPA + Intel Mobile Broadband Module Supports no WWAN option External media cards SIM card reader Memory card reader (SD, SDHC, SDXC) Ports
Category Description Preboot authentication (password, smart card) Operating system Preinstalled: ● Windows 7 Professional 32-bit and 64-bit ● Windows 8.1 China 64 (CPPP) ● Windows 8.1 High-end Emerging Markets 64 ● Windows 8.1 Emerging Markets 64 ● Windows 8.1 High-end Multilingual 64 ● Windows 8.1 Multilingual 64 ● Windows 8.1 Professional 64 ● Windows 8.
Category Serviceability Description ● Windows 7 Enterprise 64 ● Windows 8.
2 External component identification Right Component (1) Description USB Type-C (charging) port Connects any USB device with a Type-C connector. NOTE: USB Type-C ports charge products such as cell phones, laptops, tablets, and MP3 players, even when the computer is off. Also, some USB Type-C ports connect DisplayPort, VGA, HDMI and other video devices to provide video output. NOTE: Adapters (purchased separately) may be required.
Component (6) Description RJ-45 (network) jack/status lights Connects a network cable. ● Green (left): The network is connected. ● Amber (right): Activity is occurring on the network. (7) Docking connector Connects an optional docking device. (8) SIM card slot Supports a wireless subscriber identity module (SIM) card. (9) Power connector Connects an AC adapter.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Display Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) WWAN antennas* Send and receive wireless signals to communicate with wireless wide area networks (WWANs). (3) Internal microphones Record sound. (4) Webcam light On: The webcam is in use. (5) Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video.
Top TouchPad Component 10 Description (1) Pointing stick (select products only) Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button (select products only) Functions like the left button on an external mouse. (3) TouchPad on/off button/TouchPad light Turns the TouchPad on and off. ● On: The TouchPad is off. ● Off: The TouchPad is on. (4) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen.
Lights Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. ● Amber: Computer sound is off. ● Off: Computer sound is on.
Buttons, speakers, and fingerprint reader Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lock key, or the esc key. See Using the hot keys on page 13 (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
Press fn+function key Description Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing fn+f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor. Most external monitors receive video information on the computer using the external VGA video standard.
Bottom Component Description (1) Docking connector Connects an optional docking device. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Front Component (1) Description Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
Component (3) Description Battery light ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. When AC power is connected: ● White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging.
Using Windows, briefly press the fn+esc key combination to display the System Information screen, which provides the product name and serial number of your computer, as well as information about the memory, processor, BIOS, and keyboard.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Locating system information on page 16 for details.
Item Component Spare part number (4) Hard drive hardware kit 821665-001 (5) Hard drive (does not include hard drive connector cable or hard drive rubber bracket): 1 TB, 5400 rpm, 7 mm 762990-001 500 GB, 7200 rpm, 7 mm, FIPS 820572-001 500 GB, 7200 rpm, 7 mm, Opal-2 820573-001 500 GB, 7200 rpm, 7 mm 703267-001 500 GB, 5400 rpm, 7 mm, hybrid, 8 GB cache 732000-001 (6) Battery 800514-001 (7) Memory modules (8) (9) (10) 4-GB (2133-MHz, DDR4) 820569-001 8-GB (2133-MHz, DDR4) 820570-00
20 Item Component (16) System board (includes processor and replacement thermal material, see System board on page 49) (17) RTC battery 702853-001 (18) Speaker assembly (includes cable) 821684-001 (19) Bottom cover 821662-001 Chapter 3 Illustrated parts catalog Spare part number
Display assembly subcomponents Item Component Spare part number (1) Bezel 821658-001 (2) Microphone module 821696-001 (3) Webcam module (includes microphone and cable) 821676-001 (4) Raw panel HD 821655-001 FHD 821656-001 Display assembly subcomponents 21
Item Component Spare part number (5) Display cable (spared with the cable kit) (6) Hinge covers (spared with the plastics kit) (7) Hinges (8) WWAN antenna (spared with back cover) (9) WLAN antenna (spared with back cover) (10) Back cover (includes antennas) 821672-001 Component Spare part number Plastics kit 821675-001 821674-001 Plastics kit Item (1) Fingerprint reader blank (includes bracket) (2) SD card blank (3) Hinge covers Silicone rubber bumpers (not shown) 22 Chapter 3
Cable kit Item Component Spare part number Cable kit 821669-001 (1) NFC module cable (2) Pointing stick cable (3) Display cable Cable kit 23
Mass storage devices 24 Item Component (1) Hard drive Spare part number 1 TB, 5400 rpm, 7 mm 762990-001 500 GB, 7200 rpm, 7 mm, FIPS 820572-001 500 GB, 7200 rpm, 7 mm, Opal-2 820573-001 500 GB, 7200 rpm, 7 mm 703267-001 500 GB, 5400 rpm, 7 mm, hybrid, 8 GB cache 732000-001 (2) Hard drive hardware kit 821665-001 (3) Solid-state drive (SSD) 512 GB, SATA-3 TLC 840633-001 256 GB, PCIe 3x4 821683-001 256 GB, SATA-3 self-encrypting drive Opal-2 821680-001 256 GB, SATA-3 TLC 821681-001
Item Component Spare part number 180 GB, SATA-3 821678-001 128 GB, SATA-3 TLC 821677-001 Miscellaneous parts Component Spare part number AC adapter: 65 W Smart Adapter RC/V, emerging markets 693710-001 65 W Smart Adapter NPFC 693711-001 65 W Adapter NPFC S-3P 710412-001 65 W Smart Adapter NPFC, emerging markets 714657-001 45 W Smart Adapter NPFC nSlim 741727-001 45 W Smart Adapter NPFC 2-prong 742436-001 HP Smart AC Adapter 4.5 mm to 7.4 mm adapter 734734-001 HP DisplayPort to HDMI 1.
Component Spare part number For use in Japan 490371-291 For use in North America 490371-001 For use in the People’s Republic of China 490371-AA1 For use in South Africa 490371-AR1 For use in South Korea 490371-AD1 For use in Switzerland 490371-111 For use in Taiwan 490371-AB1 For use in Thailand 490371-201 For use in the United Kingdom 490371-031 Power cord (3-pin, black, 1 m): 26 For use in Argentina 755530-D01 For use in Australia 755530-011 For use in Brazil 755530-202 For use
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
2. Remove the 11 rubber plugs (1) and the 11 Phillips PM2.5x5.0 screws beneath them (2) from the bottom cover. Be sure to remove the screws in the following order. 3. Remove the SD card blank and the 1 PM2.0×7.0 screw beneath it (3) that secures the bottom cover to the computer. 4. Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer (4). Reverse the removal procedures to install the bottom cover. NOTE: There are four different sizes of rubber plugs.
The rubber-plug sizes are as follows. The rubber-plug locations are as follows.
Battery Description Spare part number 3-cell, 44 WHr, 3.91 Ah Li-ion battery 800514-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Hard drive Description Spare part number 1 TB, 5400 rpm, 7 mm 762990-001 500 GB, 7200 rpm, 7 mm, FIPS 820572-001 500 GB, 7200 rpm, 7 mm, Opal-2 820573-001 500 GB, 7200 rpm, 7 mm 703267-001 500 GB, 5400 rpm, 7 mm, hybrid, 8 GB cache 732000-001 Before removing the hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. To remove the hard drive cover and bracket from the hard drive, lift the Mylar cover up off the drive, remove the 4 Phillips PM3.0×3.0 screws (1) that secure the bracket to the drive, and then lift the bracket up and off the hard drive (2). Reverse this procedure to install a hard drive. NOTE: Only a hard drive or an SSD can be installed. To install a hard drive, be sure that the standee is stored beside the hard drive slot and not installed across from the SSD connector.
SSD Description Spare part number Solid-state drive 512 GB, SATA-3 TLC 840633-001 256 GB, PCIe 3x4 821683-001 256 GB, SATA-3 self-encrypting drive Opal-2 821680-001 256 GB, SATA-3 TLC 821681-001 240 GB, SATA-3 831760-001 180 GB, SATA-3, self-encrypting drive Opal-2 821679-001 180 GB, SATA-3 821678-001 128 GB, SATA-3 TLC 821677-001 Before removing the SSD, follow these steps: 1. Turn off the computer.
2. Remove the drive (2) by pulling it away from the connector. NOTE: mSATA drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the mSATA drive. NOTE: Only a hard drive or an SSD can be installed. To install an SSD, be sure that the standee is in place across from the connector and not stored beside the hard drive slot.
Memory modules NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the computer. If only one memory module is installed, it must be installed in the socket labeled 1. Description Spare part number 4-GB (2133-MHz, DDR4) 820569-001 8-GB (2133-MHz, DDR4) 820570-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled 2 houses the expansion memory module and the socket labeled 1 houses the primary memory module. The removal procedure is the same for both memory sockets. Reverse this procedure to install a memory module.
WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Intel Dual Band Wireless-AC 3165 802.11ac 1x1 WiFi + BT 4.0 combo adapter 806723-001 Intel Dual Band Wireless-AC 8260NGW 802.11a/g/g/n+ac 2x2 WiFi + BT 4.2 combo adapter 806721-001 Intel Dual Band Wireless-AC 8260NGW 802.11a/b/g/n+ac non-vPro 2x2 WiFi + BT 4.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
WWAN module The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module 800870-001 HP hs31110 HSPA + Intel Mobile Broadband Module 822828-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer.
4. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.
4. Insert a screwdriver or similar thin tool into the hole beside the heat sink/fan assembly, and then press on the back of the keyboard until it disengages from the computer (2). Rotate the top of the keyboard upward, and then lift the keyboard up at an angle to disengage the tabs at the bottom of the keyboard. NOTE: Cables connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the keyboard cables out of the system board connectors. 5.
Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: This computer does not have user-replaceable parts.
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 32). 5. Remove the battery (see Battery on page 35). 6.
2. Remove the 4 Phillips PM2.5×5.0 screws (1) that secure the system board to the computer. 3. Lift the right side of the system board up at an angle (2). 4. Pull the system board up and toward the right to remove it from the computer (3). Reverse this procedure to install the system board.
RTC battery Description Spare part number RTC battery 702853-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
Heat sink/fan assembly NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink/thermal module with fans 821691-001 Before removing the heat sink/fan assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Reverse this procedure to install the heat sink/fan assembly.
Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable, bracket, and bezel) 821693-001 Before removing the fingerprint reader assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Touchpad button board Description Spare part number Touchpad button board 821668-001 Touchpad button board w/NFC antenna 821667-001 Before removing the touchpad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
NFC module Description Spare part number NFC (Near Field Communication) module 821666-001 Before removing the NFC module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Smart card reader board Description Spare part number Smart card reader board (includes cable) 821695-001 Before removing the card reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the smart card reader board left to remove it from the top cover (5). Reverse this procedure to install the card reader board. Speaker assembly Description Spare part number Speaker assembly (includes cable) 821684-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the speaker (2) from the computer. Reverse this procedure to install the speakers.
Display assembly Description Spare part number Display panel assembly, touch screen 821657-001 Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the WWAN antennas (1) and WLAN antennas (2) (if equipped) from the routing path along the base of the computer. 4. Remove the 4 Phillips PM2.5×5.0 screws (1) from the display hinges. 5. Lift the hinges (2) up and remove the top cover from the display assembly (3). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. 6.
7. Remove the display bezel (4). The display bezel is available using spare part number 821658-001. 8. If it is necessary to replace the webcam or microphone module, gently pull the module away from the double-sided tape on the display enclosure (1), and then disconnect the cable from the module (2). The webcam module is available using spare part number 821676-001. The microphone module is available using spare part number 821696-001.
9. If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM2.0×3.0 screws that secure the panel to the display enclosure, and then lift the top of the panel upward. The raw display panel is available using spare part number 821655-001 for HD panels and 821656-001 for FHD panels. 10. Rotate the display panel all the way over (1), disconnect the display cable from the rear of the panel (2), and then remove the display panel from the enclosure. 11.
12. Remove the 6 Phillips PM2.5x2.5 screws that secure the hinges to the display enclosure (3), and then remove the display hinges from the display enclosure (4). Display hinges are available in the Display Hinge Kit using spare part number 821674-001. 13. If it is necessary to replace the display/webcam cable, remove the display/webcam cable assembly from the routing (1) and then lift it from the computer (2). The display cable is available in the Cable Kit using spare part number 821669-001.
Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove all other components.
7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. Type file in the taskbar search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. From the Start screen, type file, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder that contains the update. 4. Double-click the file that has an .
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. Select Start > Computer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
10 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Download any version of UEFI for a specific product 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
11 Backing up and recovering Windows 10 This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 85. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 84.
12 Backing up and recovering Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive.
Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal information before you give away or recycle your computer. For more information on these features, see Windows Help and Support.
13 Backing up and recovering Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.
To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition. To check for the Windows partition, select Start > Computer. NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 97. 3.
NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 98 1.
14 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor.
16 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
2. i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. Complete one of the following: ● Remove and retain the storage drive. – or – ● Clear the drive contents by using a third party utility designed to erase data from an SSD.
Nonvolatile memory usage Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? HP Sure Start flash (select models only) 2 MBytes No Yes Provides protected backup of critical System BIOS code, EC firmware, and critical PC configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? Downloads, and then follow the on-screen instructions. Intel Management 1.5 MBytes or 5 Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Select Main, and then select Reset BIOS Security to Factory Default. c. Follow the on-screen instructions. d.
17 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 25 adapter spare part numbers 25 antennas disconnecting 42, 44 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B back cover spare part number 22 Backup and Restore 96 backup tools 94 backups 84 creating 95 recovering 96 battery removal 35 spare part number 19, 35 battery light 16 bezel spare part number 21 BIOS determining version 69, 74, 79 downloading an update 69, 74, 79 updating 69, 74, 79 Bluetooth card spare part
HP Recovery Manager correcting boot problems 88 starting 87 HP Recovery media creating 84 recovery 87 HP Recovery partition checking for presence 97 recovery 87 removing 89 using for recovery 97 HP Sure Start 107 I input power 99 integrated webcam light, identifying 9 internal microphones, identifying webcam 9 wireless 11, 15 9 J jacks audio-out (headphone)/audio-in (microphone) combo 6 network 7 RJ-45 (network) 7 K keyboard product description 3 removal 46 spare part number 18 spare part numbers 46 keyp
recovery media creating 84 creating using HP Recovery Manager 85 recovery media, creating 94 recovery media, using for restore 97 recovery partition 91, 97 removing 89 recovery tools 94 recovery tools, Windows 96 recovery, system 96 refresh 93 regulatory information 16 removal/replacement procedures 32, 49 removing personal data from volatile system memory 102 reset 93 restoring the hard drive 91, 97 RJ-45 (network) jack, identifying 7 RJ-45 (network) lights, identifying 7 RTC battery removal 52 spare part
