Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2020 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. NVIDIA, GeForce, and Optimus are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC.
Important Notice about Customer Self-Repair Parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Components .................................................................................................................................................. 5 Right side ...............................................................................................................................................................
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29 Component replacement procedures .................................................................................................................. 29 Preparation for disassembly ............................................................................................................. 29 Bottom cover ..........................................................................
Using HP PC Hardware Diagnostics ................................................................................................................ 69 Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 69 Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 69 Accessing HP PC Hardware Diagnostics Windows ........................................................................
x
1 Product description This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name HP Pavilion Gaming 16 Laptop PC Model number: 16-a000 CTO model number: 16t-a000 Processors 10th Generation Intel® Core™ processors Intel Core i7-10750H (2.6 GHz [turbo up to 5.0 GHz], 6 cores, 12 MB Intel Smart Cache, 45 W) Intel Core i5-10300H (2.5 GHz [turbo up to 4.
Table 1-1 Product components and their descriptions (continued) Category Description Primary storage PCIe, NVMe, M.2 2280 solid-state drives ● 1 TB, PCIe, SS, TLC ● 512 GB, PCIe, TLC ● 512 GB, PCIe, value ● 512 GB, PCIe-3 × 2 × 2 + 32 GB 3D Xpoint Optane™ memory ● 256 GB, PCIe, TLC ● 256 GB, PCIe, value ● 256 GB, PCIe-3 × 2 × 2 + 16 GB 3D Xpoint Optane memory ● 128 GB, PCIe, TLC Dual storage configurations 256 GB, PCIe, TLC M.2 solid-state drive + 1 TB, 7200 rpm, 7.2 mm, 2.
Table 1-1 Product components and their descriptions (continued) Category Description USB 3.2 Gen 1 Type C (supports data transfer, DisplayPort 1.4 [4096 × 2160 @ 60 Hz] via USB Type-C® adapter; right side) (2) USB 3.
Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Pro 64 FreeDos 3.
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component (1) Description Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1.
Table 2-1 Right-side components and their descriptions (continued) Component (3) (4) Description Drive light USB Type-C SuperSpeed port and DisplayPort™ connector ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices when the computer is on or in Sleep mode. NOTE: Cables, adapters, or both (purchased separately) might be required.
Table 2-2 Left-side components and their descriptions (continued) Component (3) Description USB port with HP Sleep and Charge ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. Connects a USB device, provides data transfer, and charges small devices, even when the computer is off. Display The computer display can include essential components such as speakers, antennas, cameras, and microphones.
Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) Camera light On: The camera is in use. (4) Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.
Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Lights Use the illustration and table to identify the lights on the computer.
Table 2-5 Lights and their descriptions Component Description (1) Power light ● On: The computer is on. ● Blinking (select products only): The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unnecessary components. ● Off: Depending on your computer model, the computer is off, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
Table 2-6 Button and its description (continued) Component Description ● When the computer is in Hibernation, press the button briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer.
Table 2-7 Special keys and their descriptions (continued) Component Description (5) num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad. (6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lock is pressed, the keypad can be used like an external numeric keypad. NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.
Table 2-9 Rear component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer.
14 Chapter 2 Components
3 Illustrated parts catalog Use this table to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number (1) Display assembly not available as a spare part NOTE: (2) Top cover with keyboard NOTE: (3) Spare parts are available for display assemblies only at the subcomponent level.
Table 3-1 Computer major component descriptions and part numbers (continued) Item (9) (10) Component Spare part number Intel Core i5-10300H processor with GeForce GTX 1050, 3 GB discrete graphics M02032-xx1 WLAN module xxxxxx-001 Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005 Intel Wi-Fi 6 AX201 + Bluetooth® 5 (non-vPro) (802.11ax 2 × 2) L57250-005 Solid-state drive NOTE: (11) (12) Solid-state drive protective shielding is available as spare part number M13006-001.
Table 3-2 Display component descriptions and part numbers Item Component Spare part number (1) Display bezel M02047-001 (2) Display panel NOTE: 18 Display panel adhesive is available as spare part number M03601-001.
Cables To identify the cables, use this illustration and table. Table 3-3 Cable descriptions and part numbers Item Component Spare part number (1) Touchpad cable M02049-001 (2) USB board cable M02048-001 (3) Hard drive connector cable M02050-001 (4) Power connector cable For use in 135 W and 150 W models L72703-001 For use in 200 W models L72704-001 Miscellaneous parts To identify the miscellaneous parts, use this table.
Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number HP Pavilion 400 Gaming GC Mouse 200 L43619-001 HP Pavilion 300 Mouse Pad L33789-001 Power cords (C5, 1.
Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Thailand L22338-001 The United Kingdom L22332-001 Miscellaneous parts 21
22 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described Personal grounding methods and equipment on page 26. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Using certain equipment can prevent static electricity damage to electronic components. ● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.
● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipmen
28 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not supported by the Customer Self-Repair program can void your warranty. Check your warranty to determine whether Customer Self-Repair is supported in your location.
1. Remove the four Phillips M2.5 × 3.0 screws (1) and the four Phillips M2.5 × 12.0 screws (2) that secure the bottom cover to the computer. 2. Along the bottom edge of the computer, insert a nonmarking, nonconductive tool between the bottom cover and the computer (1), and then pull the tool along the bottom to release the cover (2). 3. Remove the bottom cover from the computer (3). To replace the bottom cover, reverse the removal procedures.
1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (Bottom cover on page 29). 3. Disconnect the battery cable from the system board (see Battery on page 37). If you are replacing a memory module, remove the existing memory module: ▲ Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules.
2. Press down on the module until the side retention clips snap into place (3). Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration.
1. Remove the Phillips M2.0 × 2.0 screw (1) that secures the drive assembly to the computer. 2. Lift the drive assembly up (2), and then pull it away from the socket to remove it (3). 3. A thermal pad installed on the drive secures the drive to the bracket. To separate the drive from the bracket, use a tool (1) to release the bottom of the drive from the bracket (2). To install the solid-state drive, reverse the removal procedures.
Table 5-4 Hard drive, hard drive bracket and hard drive cable descriptions and part numbers Description Spare part number Hard drive, 1 TB, 7200 rpm L06427-855 Hard drive cable M02050-001 Before removing the hard drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (Bottom cover on page 29). 3. Disconnect the battery cable from the system board (see Battery on page 37). Remove the hard drive: 1.
3. Disconnect the cable from the hard drive (3). Reverse this procedure to reassemble and install the hard drive.
36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for authorized service provider parts. IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before you remove the battery. Remove the battery: 1. Disconnect the battery cable from the system board (1). 2.
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2.
3. If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. RJ-45 door To remove the RJ-45 door, use this procedure and illustration. Table 6-3 RJ-45 door description and part number Description Spare part number RJ-45 door M03599-001 Before removing the RJ-45 door, follow these steps: 1.
2. Use a tool (3) to release the door from the computer (4). To install the RJ-45 door: 1. Install the spring over the post (1). 2. Flex the bottom cover on both sides of the RJ-45 door slot (2), and then insert the door into the slot (3). 3. Place the bracket on top of the door (4), and then install the screws (5).
USB board To remove the USB board, use this procedure and illustration. Table 6-4 USB board description and part number Description Spare part number USB board, acid green M02055-001 USB board, ultra violet M02056-001 USB board, ghost white M02057-001 USB board cable M02048-001 Before removing the USB board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (Bottom cover on page 29). 3.
Fans To remove the fans, use this procedure and illustration. Table 6-5 Fan descriptions and part numbers Description Spare part number Fans L72702-001 Before removing the fans, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (Bottom cover on page 29). 3. Disconnect the battery cable from the system board (see Battery on page 37). Remove the fans: 1. Disconnect the fan cables from the system board (1). 2.
Table 6-6 Heat sink descriptions and part numbers Description Spare part number Heat sink for use in models with RTX 2060 and GTX 1660Ti graphics M02064-001 Heat sink for use in models with GTX 1650Ti/1650 graphics M02063-001 Heat sink for use in GTX 1050 graphics M02062-001 Heat sink thermal pads M03600-001 Before removing the heat sink, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (Bottom cover on page 29).
4. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations. Thermal paste is used on the system board components (1), (3) and on the heat sink areas (2), (4) that service them. Reverse this procedure to install the heat sink.
46 2. Remove the touchpad bracket from the computer (3). 3. Disconnect the cable from the ZIF connector on the touchpad (1). 4. Remove the rubber piece that sits over the screw on the right side of the touchpad (2). 5. Lift the flat keyboard cable and protective shielding from the top of the touchpad to access the screws underneath (3). 6. Remove the four Phillips M2.0 × 2.0 screws (4) that secure the touchpad to the computer. 7. Remove the touchpad from the computer (5).
Reverse this procedure to install the touchpad. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 6-8 Power connector cable description and part number Description Spare part number Power connector for use in 200 W models L72704-001 Power connector for use in 150 W and 135 W models L72703-001 Before removing the power connector cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2.
Table 6-9 System board descriptions and part numbers Description Spare part number System board (includes processor): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Intel Core i7-10750H processor with GeForce RTX 2060, 6 GB discrete graphics M04833-xx1 Intel Core i7-10750H processor with GeForce GTX 1660Ti, 6 GB discrete graphics M02036-xx1 Intel Core i7-10750H processor with GeForce GTX 1650Ti, 4 GB discrete graphics
2. ● Battery cable (ZIF) (7) ● Touchpad cable (ZIF) (8) ● Keyboard cable (ZIF) (9) Remove the five Phillips M2.0 × 3.5 screws that secure the system board to the computer.
3. Lift the right side of the system board upward (1), and then pull it up and to the right to remove it from the computer (2). Reverse this procedure to install the system board. Speakers To remove the speakers, use this procedure and illustration. Table 6-10 Speaker description and part number Description Spare part number Speaker Kit M02060-001 Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2.
3. Remove the speakers from the computer (3). Reverse this procedure to install the speakers. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. NOTE: Spare parts are available for display assemblies only at the subcomponent level. Before removing the display panel, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (Bottom cover on page 29). 3.
52 3. Disconnect the display cable from the ZIF connector on the system board (4) and remove the cable from the routing path along the fan and speaker (5). 4. Remove the six Phillips M2.5 × 5.0 screws (1) that secure the display to the computer. 5. Separate the display from the computer (2). 6.
a. Insert a flat tool between the bezel and the display to release the bezel (1). b. Flex the top (2), left and right sides (3), and bottom of the bezel (4) to release it. c. Remove the bezel from the display (5). The bezel is available as spare part number M02047-001. 7. If you need to remove the camera module: ▲ 8. Lift up evenly across the module and peel the module up from the display back cover (1), and then disconnect the cable from the module (2).
a. The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape. While turning the tweezers, wrap the tape around the tweezers (1) as you continue to pull the tape out from behind the display panel (2). You must pull the tape multiple times before it is completely removed. b. Turn the display panel over and place it next to the display enclosure (3).
9. If you need to remove the display/camera cable, peel the cable off the inside of the display back cover (1), and then remove the cable (2). Display panel cables are available as the following spare part numbers: M02051-001: 60 Hz display panels M02052-001: 144 Hz display panels 10.
a. Remove the Phillips M2.0 × 2.5 screw (1) from the top of each hinge and the four Phillips broadhead M2.0 × 2.5 screws (2) from the bottom of each hinge. b. Remove the hinges from the display back cover (3). The display hinges are available as spare part number M02054-001.
11. If you need to remove the antenna cables, peel the antennas off the inside of the display back cover (1), and then remove the antennas and cables (2). Antenna cables are available as spare part number M02041-001. Display back covers are available as spare part number M02042-001 for acid green models, M02043-001 for ultra violet models, and M02044-001 for ghost white models.
12. When installing the display and antenna cables, be sure to route the antenna cables along the bottom of the left (1) and right (3) hinges and along the bottom of the display (2). Route the display cable around the left hinge. Reverse this procedure to reassemble and replace the display assembly. Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer.
Table 6-12 Spare part country codes (continued) For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Czech Republic/Slovakia -FL1 Japan -291 Taiwan -AB1 Denmark, Finland, and Norway -DH1 The Netherlands -B31 Thailand -281 French Canada -DB1 Northern Africa -FP1 Turkey -141 France -051 Portugal -131 Ukraine -BD1 Germany -041 Romania -271 United Kingdom -031 Greece -151 Russia -251 U
60 Chapter 6 Removal and replacement procedures for authorized service provider parts
7 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Preparing for a BIOS update Be sure to follow all prerequisites before downloading and installing a BIOS update. IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
64 Chapter 7 Using Setup Utility (BIOS)
8 Backing up, restoring, and recovering This chapter provides information about processes that are standard procedure for most products. ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 65). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 65).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery You have several options for recovering your system. Choose the method that best matches your situation and level of expertise. NOTE: Not all methods are available on all products.
Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
68 Chapter 8 Backing up, restoring, and recovering
9 Using HP PC Hardware Diagnostics The HP PC Hardware Diagnostics utility allows you to run diagnostics tests to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) a firmware feature called Remote HP PC Hardware Diagnostics UEFI.
Accessing HP PC Hardware Diagnostics Windows from Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes. 3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, and then enter the product name or number in the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive. The tool downloads to the selected location.
a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 72. 3. b. Hard drive c. BIOS When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download Remote Diagnostics, and then select Run.
74 Chapter 9 Using HP PC Hardware Diagnostics
10 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric U.S. Width 370.0 mm 14.57 in Depth 262.5 mm 10.34 in Height 23.5 mm 0.93 in Solid-state drive configuration 2350.8 g 5.
40.9 cm (16.1 in) display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 40.9 cm 16.1 in Resolution 1920 × 1080 (FHD) Surface treatment Antiglare Brightness 250 nits (45% NTSC) 300 nits (72% NTSC) Viewing angle UWVA Backlight WLED Display panel interface eDP Solid-state drive specifications This section provides specifications for your solid-state drives.
Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details.
78 Chapter 10 Specifications
11 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Table 11-1 Power cord requirements for specific countries and regions (continued) 80 Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The Unite
12 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
82 Chapter 12 Recycling
Index A AC adapter and battery light, identifying 6 AC adapters, spare part numbers B backup, creating 65 backups 65 battery illustrated 15 spare part number 15 BIOS determining version 61 downloading an update 62 starting the Setup Utility 61 updating 61 Bluetooth label 13 boot order, changing 66 bottom component 12 bottom cover illustrated 15 removal 29 spare part number 15, 29 buttons left touchpad 8 power 10 right touchpad 8 C cables spare part numbers 19 camera identifying 7 camera light, identifying 7
J jacks network 5 RJ-45 (network) 5 K keyboard product description 3 keyboard with top cover spare part numbers 58 keypad, integrated numeric 11 keys action 11 esc 11 fn 11 num lock 11 Windows 11 Windows application 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 left side components 6 lights AC adapter and battery 6 camera 7 caps lock 9 mute 9 power 9 RJ-45 (network) status 5 M memory card reader, identifying 5 memory modules removal 30 spare part numb
removal 45 spare part number 15 spare part numbers 45 touchpad buttons identifying 8 touchpad cable identifying 19 spare part number 19 touchpad zone, identifying 8 transporting guidelines 23, 27 traveling with the computer 13 workstation guidelines 23, 24 U USB board illustrated 15 removal 42 spare part number 15 spare part numbers 42 USB board cable identifying 19 spare part number 19 USB port with HP Sleep and Charge, identifying 6 USB SuperSpeed port, identifying 5 USB Type-C SuperSpeed port and Disp
86 Index
