Maintenance and Service Guide

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Bottom cover ..................................................................................................................................... 29
Memory modules ............................................................................................................................... 30
Solid-state drive ................................................................................................................................ 32
Hard drive .......................................................................................................................................... 33
6 Removal and replacement procedures for authorized service provider parts .................................................... 37
Component replacement procedures .................................................................................................................. 37
Battery ............................................................................................................................................... 37
WLAN module .................................................................................................................................... 38
RJ-45 door ......................................................................................................................................... 40
USB board .......................................................................................................................................... 42
Fans ................................................................................................................................................... 43
Heat sink ............................................................................................................................................ 43
Touchpad ........................................................................................................................................... 45
Power connector cable ...................................................................................................................... 47
System board .................................................................................................................................... 47
Speakers ............................................................................................................................................ 50
Display assembly ............................................................................................................................... 51
Keyboard with top cover ................................................................................................................... 58
7 Using Setup Utility (BIOS) ............................................................................................................................. 61
Starting Setup Utility (BIOS) ................................................................................................................................ 61
Updating Setup Utility (BIOS) .............................................................................................................................. 61
Determining the BIOS version ........................................................................................................... 61
Preparing for a BIOS update .............................................................................................................. 62
Downloading a BIOS update ........................................................................................... 62
Installing a BIOS update .................................................................................................. 62
8 Backing up, restoring, and recovering ........................................................................................................... 65
Backing up information and creating recovery media ........................................................................................ 65
Using Windows tools ......................................................................................................................... 65
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 65
Restoring and recovery ........................................................................................................................................ 66
Restoring, resetting, and refreshing using Windows tools .............................................................. 66
Recovering using HP Recovery media ............................................................................................... 66
Changing the computer boot order ................................................................................................... 66
Using HP Sure Recover (select products only) .................................................................................. 67
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