User Manual

8 Solve a problem
The information in this section suggests solutions to common problems. If your printer is not operating
correctly and these suggestions did not solve your problem, try using one of the support services listed in HP
support to obtain assistance.
This section contains the following topics:
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Jams and paper-feed issues
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Printing issues
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Network and connection issues
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Printer hardware issues
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Get help from the printer control panel
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Understand printer reports
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Solve problems using HP ePrint
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Maintain the printer
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Restore defaults and settings
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HP support
Jams and paper-feed issues
What do you want to do?
Clear a paper jam
Solve paper jam issues. Use an HP online troubleshooting wizard.
Instructions for clearing paper jam and resolving issues with paper or the paper feed.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Instructions on clearing paper jams
Paper jams can occur in several locations inside the printer. You must clear the paper jams as soon as possible
in case the printhead is damaged.
To clear a paper jam
1. Remove paper that is not jammed from both the input tray and output slot.
2. If paper is jammed in the input tray or output slot, slowly and steadily pull it out to avoid paper tear.
If you cannot remove it, it should be jammed in the printing area. Go through next steps.
3. Open the cartridge access door.
ENWW Jams and paper-feed issues 43