User Guide

Troubleshooting Norton Personal Firewall
Troubleshoot Norton Personal Firewall problems
114
If your email program maintains copies of sent messages in its Sent or Out
folder, you can reopen the email message, remove the private information,
and send the message again.
Why doesn’t Norton Personal Firewall notify me before
letting programs access the Internet?
See “Enable
Automatic Program
Control” on
page 76.
If Automatic Program Control is on, Norton Personal Firewall creates rules
for programs that it recognizes without notifying you.
Why can’t I print to a shared computer or connect to a
computer on my local network?
Norton Personal Firewall blocks the use of Microsoft networking to prevent
someone from connecting to your computer over the Internet.
See “Organize
computers into
network zones” on
page 62.
To allow the use of your local network, including file and printer sharing,
place the computers on your local network in the Trusted Zone.
Why can’t I connect to the Internet via my cable modem?
If your network accesses the Internet via a cable connection, you may need
to make your computer’s NetBIOS name visible. While the NetBIOS name
is visible, the files and folders on your computer remain hidden.
To make your NetBIOS name visible
1 Open Norton Personal Firewall.
2 In the Security Center, double-click Personal Firewall.
3 In the Personal Firewall window, on the Advanced tab, click General
Rules.
4 In the General rules dialog box, click Default Inbound NetBIOS
Name.
5 Click Modify.
6 In the Modify Rule dialog box, on the Action tab, click Permit
Internet access.
7 Click OK.
8 In the General Rules dialog box, click OK.
9 In the Personal Firewall window, click OK.