Service and Maintain

Solving memory problems ..................................................................................................... 104
Solving processor problems ................................................................................................... 106
Solving CD-ROM and DVD problems ...................................................................................... 107
Solving USB flash drive problems ........................................................................................... 109
Solving front panel component problems ................................................................................. 110
Solving Internet access problems ............................................................................................ 110
Solving software problems .................................................................................................... 112
Appendix E HP PC Hardware Diagnostics ......................................................................... 114
Why run HP PC Hardware Diagnostics ................................................................................... 114
How to access and run HP PC Hardware Diagnostics ............................................................... 114
Downloading HP PC Hardware Diagnostics to a USB device ..................................................... 115
Appendix F System backup and recovery ........................................................................ 116
Backing up, restoring, and recovering in Windows 8.1 or Windows 8 ....................................... 116
Creating recovery media and backups .................................................................... 116
Restoring and recovering using Windows tools ......................................................... 117
Using Reset when the system is not responding .......................................... 117
Recovery using the Windows recovery USB flash drive ............................... 118
Recovery using Windows operating system media (purchased separately) .... 118
Backing up, restoring, and recovering in Windows 7 ............................................................... 119
Creating recovery media ........................................................................................ 119
Creating recovery media using HP Recovery Manager (select models only) ... 120
Creating recovery discs with HP Recovery Disc Creator (select models only) . . 121
Creating recovery discs ............................................................ 121
Backing up your information .................................................................... 122
System Restore ...................................................................................................... 122
System Recovery ................................................................................................... 123
System Recovery when Windows is responding ......................................... 123
System Recovery when Windows is not responding .................................... 124
System Recovery using recovery media (select models only) ......................... 124
Using HP Recovery Disc operating system discs (select models only) ............. 125
Appendix G Statement of Volatility .................................................................................. 127
Appendix H Specifications ............................................................................................... 128
MT Specifications ................................................................................................................. 128
Index ............................................................................................................................... 129
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