User Guide SUMMARY This guide provides information about components, network connection, power management, security, backing up, and more.
© Copyright 2020 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. NVIDIA, and the NVIDIA logo are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
vi Processor configuration setting (select products only)
Table of contents 1 Getting started ............................................................................................................................................. 1 Finding information ............................................................................................................................................... 2 2 Components ..................................................................................................................................................
Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 25 Customizing MAC Address Pass Through .......................................................................................... 25 4 Navigating the screen .................................................................................................................................. 26 Using touchpad and touch screen gestures .....................................................................
Using the Power icon and Power Options ............................................................................................................ 40 Running on battery power ................................................................................................................................... 40 Using HP Fast Charge (select products only) .................................................................................... 40 Displaying battery charge ...........................................
8 Maintenance ............................................................................................................................................... 55 Improving performance ....................................................................................................................................... 55 Using Disk Defragmenter .................................................................................................................. 55 Using Disk Cleanup .............................
Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ..................................................................................................... 67 Installing HP PC Hardware Diagnostics Windows ............................................................................. 67 Using HP PC Hardware Diagnostics UEFI .............................................................................................................
Index .............................................................................................................................................................
1 Getting started After you set up and register the computer, HP recommends the following steps to get the most out of your smart investment: TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key again returns you to the previous screen. ● Connect to the internet—Set up your wired or wireless network so that you can connect to the internet. For more information, see Network connections on page 20.
Finding information To locate resources that provide product details, how-to information, and more, use this table. Table 1-1 Additional information Resource Contents Setup Instructions ● Overview of computer setup and features HP support ● Online chat with an HP technician For HP support, go to http://www.hp.com/support, and follow the instructions to find your product.
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
Right NOTE: Refer to the illustration that most closely matches your computer. Table 2-1 Right-side components and their descriptions Component (1) Description Memory card reader Reads optional memory cards that store, manage, share, or access information. To remove the plug from the memory card reader slot: 1. Press in gently on the push bar until the card slot plug is ejected. 2. Remove the card slot plug from the computer. To insert a card: 1.
Table 2-1 Right-side components and their descriptions (continued) Component Description When AC power is disconnected (battery not charging): (6) HDMI port (select products only) ● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is not charging.
Left Table 2-2 Left-side components and their descriptions Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. (2) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off.
Display Table 2-3 Display components and their descriptions Component Description (1) Allow(s) you to video chat, record video, and record still images. To use your camera, see Using a camera (select products only) on page 31. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. For more information, see Windows Hello (select products only) on page 52. Camera(s) NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
Keyboard area Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Choose a setting. To turn on the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Using an external mouse, click the Touchpad button. – or – ▲ Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to select the button.
Lights Table 2-5 Lights and their descriptions Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing. (3) Mute light ● On: Computer sound is off. ● Off: Computer sound is on. ● On: Microphone is off. ● Off: Microphone is on. ● On: The computer is on.
Button, speakers, and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a fingerprint reader.
Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description ▲ Right-click the Power meter icon and then select Power Options. (3) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. ▲ Swipe down across the fingerprint reader. See Windows Hello (select products only) on page 52 for details.
Special keys Table 2-7 Special keys and their descriptions Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. See Hot keys (select products only) on page 16. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
Table 2-7 Special keys and their descriptions (continued) Component Description ▲ Right-click the Power meter icon and then select Power Options.
Action keys Action keys perform specific functions and vary by computer. To determine which keys are on your computer, look at the icons on your keyboard and match them to the descriptions in this table. ▲ To use an action key, press and hold the key. NOTE: On some products, you must press the fn key in combination with the action key. Table 2-8 Action keys and their descriptions Icon Description Helps prevent side-angle viewing from onlookers.
Table 2-8 Action keys and their descriptions (continued) Icon Description Mutes the microphone. Opens the “How to get help in Windows 10” webpage. Mutes or restores speaker sound. Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Turns the touchpad on or off. Turns the touchpad and touchpad light on and off. Switches the screen image among display devices connected to the system.
Hot keys (select products only) A hot key is the combination of the fn key and another key. To use a hot key: ▲ Press the fn key, and then press one of the keys listed in the following table. Table 2-9 Hot keys and their descriptions 16 Key Description C Turns on scroll lock. E Turns on the insert function. R Breaks the operation. S Sends a programing query. W Pauses the operation.
Bottom Table 2-10 Bottom components and their descriptions Component Description (1) Speakers (2) Produce sound. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Labels The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer. Labels might be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
Table 2-12 Service label components (continued) Component (3) Serial number (4) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
3 Network connections Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites by using your computer and a wired or wireless network connection. This chapter helps you get connected to that world.
Connecting to a WLAN NOTE: When you are setting up internet access in your home, you must establish an account with an internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN device is on. 2.
Broadband information that is included with your computer or the mobile network operator might provide it separately from the computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Using GPS (select products only) Your computer might be equipped with a Global Positioning System (GPS) device.
Sharing 1. 2. Confirm that the NFC function is enabled. a. Type wireless in the taskbar search box, and then select Turn wireless devices on or off. b. Confirm that the selection for NFC is On. Tap the NFC tapping area with an NFC-enabled device. You might hear a sound when the devices connect. NOTE: To find the location of the antenna on the other NFC device, see your device instructions. 3. Follow any on-screen instructions to continue.
2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Using HP LAN-Wireless Protection (select products only) In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from unauthorized wireless access.
Using HP MAC Address Pass Through to identify your computer on a network (select products only) MAC Address Pass Through provides a customizable way of identifying your computer and its communications on networks. This system MAC address provides unique identification even when your computer is connected through a network adapter. This address is enabled by default. Customizing MAC Address Pass Through 1. Start Computer Setup (BIOS).
4 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more of the following methods: ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an on-screen keyboard. ● Use a pointing stick. Using touchpad and touch screen gestures The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures.
Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your fingers apart.
Three-finger tap (touchpad and precision touchpad) By default, the three-finger tap opens Cortana, a voice-activated virtual assistant. Tap three fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices, and then select Touchpad. Under Three-finger gestures, in the Taps box, select a gesture setting.
Three-finger swipe (touchpad and precision touchpad) By default, the three-finger swipe switches between open apps and the desktop. ● Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open windows. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices, and then select Touchpad.
One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then drag your finger to move the object. Using an optional keyboard or mouse An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as you do using touch gestures.
5 Entertainment features Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See Components on page 3 to locate the audio, video and camera features on your computer. Using a camera (select products only) Your computer has one or more cameras that enable you to connect with others for work or play. Most cameras allow you to video chat, record video, and record still images.
Connecting headsets WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Headphones combined with a microphone are called headsets.
2. Connect the other end of the cable to the external Thunderbolt device. 3. Press f1 to cycle through four display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and external device. ● Extend: View the screen image extended across both the computer and external device. ● Second screen only: View the screen image on the external device only. Each time you press f1 the display state changes.
2. Connect the other end of the cable to the high-definition TV or monitor. 3. Press f1 to cycle through four display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and the external device. ● Extend: View the screen image extended across both the computer and the external device. ● Second screen only: View the screen image on the external device only. Each time you press f1 the display state changes.
Connecting digital display devices using a DisplayPort cable (select products only) NOTE: To connect a digital display device to your computer, you need a DisplayPort (DP-to-DP) cable, purchased separately. The DisplayPort connector connects a digital display device such as a high-performance monitor or projector. DisplayPort delivers higher performance than VGA and improves digital connectivity. 1. Connect one end of the DisplayPort cable to the DisplayPort connector on the computer.
Connect displays to computers with NVIDIA graphics (with an optional hub) NOTE: With an NVIDIA® graphics controller and optional hub, you can connect up to four external display devices. To set up multiple display devices, follow these steps: 1. Connect an external hub (purchased separately) to the DisplayPort (DP) connector on your computer, using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC power. 2.
NOTE: If this dialog box does not appear, be sure that each external display device is connected to the correct port on the hub. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes.
6 Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Some power management features described in this chapter might not be available on your computer. Using Sleep and Hibernation IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state.
IMPORTANT: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options. 2. In the left pane, select Choose what the power buttons do (wording might vary by product). 3.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete, select the Power icon, and then select Shut down. ● Press and hold the power button for at least 4 seconds. ● If your computer has a user-replaceable battery (select products only), disconnect the computer from external power, and then remove the battery.
Finding battery information in HP Support Assistant (select products only) To access battery information: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support.
Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following to the computer and to external power: ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation 1.
● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The Power icon changes appearance. When you disconnect external power: ● The computer switches to battery power. ● The Power icon changes appearance.
7 Security Protecting the computer Standard security features provided by the Windows operating system and the Windows Computer Setup utility (BIOS, which runs under any operating system) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.
● BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. ● Windows passwords are set only in the Windows operating system. ● If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used. You can use the same password for a Computer Setup feature and for a Windows security feature.
Table 7-3 Types of Computer Setup passwords and their functions (continued) Password Function enable process. This password is also used to remove DriveLock protection. DriveLock user password* Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. *For details about each of these passwords, see the following topics.
4. When prompted, type your current password. 5. When prompted, type your new password. 6. When prompted, type your new password again to confirm. 7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your choice, you must then press enter. Your changes go into effect when the computer restarts. Deleting a BIOS administrator password 1. Start Computer Setup.
● Automatic DriveLock—See Selecting Automatic DriveLock (select products only) on page 48. ● Set DriveLock Master Password—See Selecting manual DriveLock on page 49. ● Enable DriveLock—See Enabling DriveLock and setting a DriveLock user password on page 50. Selecting Automatic DriveLock (select products only) A BIOS administrator password must be set before you can enable Automatic DriveLock.
1. Turn off the tablet. 2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press enter. 3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. 4. Select an internal hard drive, and then press enter. 5.
● 1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards: 1. Turn off the tablet. 2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. Select Security, make the selection for Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. 3.
Disabling DriveLock 1. Start Computer Setup. ● ● Computers or tablets with keyboards: 1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards: 1. Turn off the tablet. 2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2.
NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master password was provided at the DriveLock Password prompt in step 3. 7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked. Your computer or networking equipment may already have a firewall installed. If not, firewall software solutions are available. NOTE: Under some circumstances a firewall can block access to internet games, interfere with printer or file sharing on a network, or block authorized email attachments.
Using a fingerprint reader (select products only) Integrated fingerprint readers are available on select products. To use the fingerprint reader, you must enroll your fingerprints in HP Client Security's Credential Manager. For more information, see the HP Client Security software Help. After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications.
8 Maintenance Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.
Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay, the secondary hard drive bay (select products only), or both are parked. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software.
IMPORTANT: If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as these are not included in the product: ● Alcohol ● Acetone ● Ammonium chloride ● Methylene chloride ● Hydrocarbons ● Any petroleum-based materials such as benzene or thinner NOTE: Keep the computer open until you have allowed it to completely air dry. 3. When the surface is dry: a. Connect AC power. b. Connect all powered external devices. c.
● Clean the wood with a dry, static-free microfiber cloth or chamois. ● Avoid cleaning products containing substances such as ammonia, chlorine, acetone, turpentine, or other mineral spirits. ● Do not expose the wood to sun or moisture for long periods of time. ● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth. ● Avoid contact with any substance that might dye or discolor the wood. ● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
9 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 59). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 59).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 59.
Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
10 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory Defaults and Exit. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You might need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
11 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool downloads to the selected location. – or – You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft Store: 1.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID code that appears on the next screen.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
12 Specifications Input power The power information in this section might be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100 V–240 V, 50 Hz–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
Operating environment Table 12-2 Operating environment specifications Factor Metric U.S.
13 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
14 Accessibility HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community.
As a founding member, HP joined to participate with other organizations to advance the field of accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.
● Assistive Technologies sorted by impairment type ● Assistive Technology Industry Association (ATIA) Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.
Useful accessibility resources and links The following organizations might be good resources for information about disabilities and age-related limitations. NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page does not imply endorsement by HP.
Contacting support NOTE: ● Customers who are deaf or hard of hearing who have questions about technical support or accessibility of HP products: – ● 78 Support is in English only. Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: – Call (888) 259-5707 Monday through Friday, 6 a.m.
Index A accessibility 74 accessibility needs assessment 75 action keys 14 airplane mode 15 help 15 identifying 14 keyboard backlight 14 mute 15 next 14 pause 14 play 14 privacy screen 14 screen brightness 14 speaker volume 14 switch screen image 15 touchpad 15 using 14 wireless 15 administrator password 45 airplane mode key 15, 20 antivirus software 52 assistive technology (AT) finding 75 purpose 74 AT (assistive technology) finding 75 purpose 74 audio 31 adjusting volume 14 HDMI 34 headphones 31 headsets 3
firewall software 52 fn key, identifying 12 fn lock light, identifying 9 four-finger swipe touchpad gesture 29 four-finger tap touchpad gesture 28 installing 67 using 66 HP Recovery media recovery 60 HP resources 2 HP Sure Recover 61 HP Touchpoint Manager G GPS I initiating Sleep and Hibernation 38 input power 71 internal microphones, identifying 7 International Association of Accessibility Professionals 74 22 H hardware, locating 3 HDMI audio, configuring 34 HDMI port connecting 33 HDMI port, identify
precision touchpad using 26 precision touchpad gestures four-finger swipe 29 four-finger tap 28 three-finger swipe 29 three-finger tap 28 two-finger slide 27 two-finger tap 27 privacy key light 9 privacy screen action key, identifying 14 product name and number, computer 18 public WLAN connection 21 R recovery 59 discs 60 HP Recovery partition 60 media 60 USB flash drive 60 recovery media creating using HP Cloud Recovery Download Tool 59 creating using Windows tools 59 regulatory information regulatory labe
wireless button 20 wireless certification label 19 wireless controls button 20 operating system 20 wireless key 20 wireless light 20 wireless network (WLAN) connecting 21 corporate WLAN connection 21 functional range 21 public WLAN connection 21 WLAN antennas, identifying 7 WLAN device 19 WLAN label 19 WWAN device 20, 21 82 Index
