User Manual

Symptom Possible solution
To resume from Sleep mode, press the Sleep button (select products only), or press esc.
Unplug headphones if they are connected to your computer (or speaker system).
Internet access
Symptom Possible solution
Cannot connect to the
Internet
1. Type control panel in the taskbar search box, and then select Control Panel.
2. Under Network and Sharing Center, select Connect to a network.
Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up
modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard
telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). Do not
connect a telephone cable to the network adapter, and do not connect a network cable to a telephone line; doing so
might damage the network adapter.
Run the wireless setup wizard.
1. Type control panel in the taskbar search box, and then select Control Panel. Select Network and Internet,
and then select Network and Sharing Center.
2. In the Network and Sharing Center window, select Set up a new connection or network to open the wizard, and
then follow the on-screen instructions.
If your system has an external antenna, try moving the antenna to a better position. If the antenna is internal, try
moving the computer.
Try to connect again later, or contact your ISP for assistance.
Cannot connect to the
Internet but there is no
error message
1. Right-click or tap and hold the network status icon in the notication area, at the far right of the taskbar.
2. Select Troubleshoot problems.
No network connection
icon in the notication area
1. Type repair in the taskbar search box, and then Select Identify and repair network problems.
2. Follow the on-screen instructions.
Software troubleshooting
Symptom Possible solution
To resolve software
problems, try these
methods:
● Turn the computer o completely, and then turn it on again.
● Update the drivers. See “Updating device drivers” in this table.
● Restore your computer to a conguration that was in use before the software was installed. See "Microsoft System
Restore" in this table.
● Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation” in this
table.
● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process erases
all the data les that you have created. See Backing up, restoring, and recovering on page 35.
Software programs
are slow to respond
● Close unnecessary software programs.
● Run virus scans and other system tools when the computer is not in use.
28 Chapter 8 Troubleshooting