User Guide
© Copyright 2015, 2017, 2018 HP Development Company, L.P. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
vi Processor configuration setting (select products only)
Table of contents 1 Getting information ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 3 Locating hardware .................................................................................................................................................
Speakers and sound ............................................................................................................................................. 27 Internet access ..................................................................................................................................................... 28 Software troubleshooting ...................................................................................................................................
1 Getting information Tasks ● Set up your computer Instructions Setup Instructions or Quick Setup poster – or – See Getting to know your computer on page 3. ● Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up, restoring, and recovering on page 35. ● See how-to videos about using the features of your computer Go to http://www.hp.com/supportvideos (English only).
Tasks Instructions ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or – ▲ Select the Start button, select HP, and then select HP Documentation. ‒ or – ▲ Go to http://www.hp.com/ergo. IMPORTANT: guide. ● Find computer warranty information You must be connected to the Internet to access the latest version of the user Limited Warranty* To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
2 Getting to know your computer Locating hardware Your computer features top-rated components. This chapter provides details about your components, where they’re located, and how they work. To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer.
a. Find out what operating system and version your computer is currently running. Select the Start button, select the Settings icon 4. , select System, and then select About. b. Go to http://www.hp.com/support. c. Select Find your product, and then follow the on-screen instructions. Look in the computer box for additional printed details or updates. After you complete the initial computer setup, you might want to install additional hardware devices or software.
Although you can turn off the computer with the power button, the recommended procedure is to use the Windows Shut down command. NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button. 1. Save your work and close all open programs. 2. Select the Start button, select the Power icon, and then select Shut down.
Component (7) Description USB Type-C Thunderbolt port with HP Sleep and Charge Even when the computer is off, connects and charges most USB devices that have a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides highspeed data transfer. – and – Connects a display device that has a USB Type-C connector, providing DisplayPort output. NOTE: Your computer may also support a Thunderbolt™ docking station.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.
Connecting to a WLAN NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN device is on. 2.
be included with the HP Mobile Broadband documents provided with your computer, or the mobile network operator may provide it separately from the computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Using GPS (select products only) Your computer may be equipped with a Global Positioning System (GPS) device.
To connect the network cable, follow these steps: 1. Plug the network cable into the network jack (1) on the computer. 2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones. Using the camera (select products only) Your computer may have one or more cameras that enable you to connect with others for work or play.
Connecting a microphone (select products only) On select products, connect a microphone to the audio-in (microphone) jack on the computer to record audio. For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. Connecting headsets (select products only) WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset.
To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer. 2. Connect the other end of the cable to the external Thunderbolt device. 3. Press the switch screen key, for example f4, to alternate the computer screen image between 4 display states. ● PC screen only: View the screen image on the computer only.
Connecting video devices by using a VGA cable (select products only) NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately. To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port. 1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. 2.
Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the high-definition TV or monitor. 3.
To return the audio stream to the computer speakers: 1. Right-click the Speakers icon in the notification area at the far right of the taskbar, and then click Playback devices. 2. On the Playback tab, click Speakers. 3. Click Set Default, and then click OK. Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only) NOTE: To connect a digital display device to your computer, you need a Dual-Mode DisplayPort (DP-DP) cable, purchased separately.
Discovering and connecting to Miracast-compatible wireless displays (select products only) To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below. To open Miracast: ▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions.
5 Navigating the screen You can navigate the computer screen in the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks. Using touch gestures You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. Type control panel in the taskbar search box, and then select Control Panel.
Icon Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.
6 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the drive in a secondary hard drive bay (select products only) is parked. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.
● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.” ● The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations.
7 Securing your computer and information Your computer includes features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use. Computer security features Computer risk Computer feature Unauthorized use of the computer or user account User password A password is a group of characters that you choose. These characters must be entered to authorize access to your computer information.
8 Troubleshooting If you have problems using any peripheral devices such as a monitor or a printer with your computer, for more extensive troubleshooting refer to the documentation provided by the product manufacturer. The following tables present some issues you might encounter while installing, starting up, or using your computer and suggest possible solutions. For more information or for additional troubleshooting options, go to http://www.hp.com/support.
Symptom Possible solution Press and hold the power button on the computer for 5 or more seconds to turn off the computer. Then press the power button again to turn on the computer. Error message: Invalid system disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the keyboard.
Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your computer, and then restart your computer. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable to your computer. If the mouse is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer.
Symptom Possible solution To resume from Sleep mode, press the Sleep button (select products only), or press esc. Unplug headphones if they are connected to your computer (or speaker system). Internet access Symptom Possible solution Cannot connect to the Internet 1. Type control panel in the taskbar search box, and then select Control Panel. 2. Under Network and Sharing Center, select Connect to a network. Verify that you are using the proper cables for your Internet connection type.
Symptom Possible solution Stop startup applications (such as messaging software and multimedia applications) from loading. 1. Type msconfig in the taskbar search box, and then select System Configuration. NOTE: If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. From the General tab, select Selective startup. 3. Select the Startup tab, and then select Open Task Manager. 4.
9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 32. 3. b. Hard drive c.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.
10 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 35). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 35).
Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 35. Recovering using HP Recovery media HP Recovery media is used to recover the original operating system and software programs that were installed at the factory and, on select products, can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
11 Specifications Operating specifications NOTE: To determine the exact electrical ratings of your computer, refer to the computer ratings label, located on the outside of the computer. Factor Metric U.S.
12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
13 Accessibility Accessibility HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in everything we do. Here are some examples of how we are putting differences to work to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential.
International Association of Accessibility Professionals (IAAP) IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure. HP is a founding member, and we joined to participate with other organizations to advance the field of accessibility.
If you need additional support with the accessibility features on your HP product, see Contacting support on page 44.
Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. This section provides links to information on key legislation, regulations, and standards.
Ontario, the Legislative Assembly, every designated public sector organization, and to every other person or organization that provides goods, services, or facilities to the public or other third parties and that has at least one employee in Ontario; and accessibility measures must be implemented on or before January 1, 2025. For more information, go to Accessibility for Ontarians with Disability Act (AODA) .
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page does not imply endorsement by HP.
● Customers who are deaf or hard of hearing that have questions about technical support or accessibility of HP products: – ● Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: – Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
14 Support information How to get help HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the Web, by phone, or through your local retailer.
Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have two choices: ● You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, because many times HP can send the part directly to your home or business in a few days. (This option may not be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to repair your computer.
Index A accessibility 39 accessibility needs assessment action keys 18 airplane mode 7 airplane mode key 7, 19 assistive technology (AT) finding 40 purpose 39 AT (assistive technology) finding 40 purpose 39 audio 12 40 B backup, creating 35 backups 35 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 36 C camera using 11 caring for your computer 21 cleaning your computer 21 computer security features 24 troubleshooting 25 connecting to a network 7 connecting to a wireless network 7 c
media 36 USB flash drive 36 recovery media creating using HP Cloud Recovery Download Tool 35 creating using Windows tools 35 Remote HP PC Hardware Diagnostics UEFI settings customizing 33 using 33 resources, accessibility 43 restoring 35 S Section 508 accessibility standards 41, 42 security features 24 shipping the computer 22 shutdown 4 software Disk Cleanup 20 Disk Defragmenter 20 sound settings, using 12 speakers connecting 11 standards and legislation, accessibility 41 support 46 system restore point, c
