406 785%2 3ULQW 6\VWHP 2SHUDWLRQ ® '
7UDGHPDUNV The following are tradem ar ks or registered trademarks of their respective owners. Other pr oduct names mentioned in this manual may also be trademarks or registered trademarks of their respective owner s. Register ed tradem ar ks are registered in the United States Patent and Trademark Office; some tradem ar ks may also be registered in other countries. QMS, Crown, the QMS logo, and the Crown seal are registered trademarks of QM S, Inc.
&RQWHQWV ,QWURGXFWLRQ Introduction .................................................................................. 1-2 About This Manual 1-2 Typographic Conventions 1-4 &RQVXPDEOHV Introduction .................................................................................. 2-2 Preventing Media Jams ............................................................... 2-2 Loading the Media Cassette ........................................................ 2-2 Feeding Media ..............................
Face-down Tray 2-13 Face-up Tray 2-14 Other Media Delivery Options 2-15 Loading the Multipurpose Tray ................................................ 2-15 Envelopes: Special Considerations 2-19 Labels: Special Considerations 2-19 Letterhead and Memo Media: Special Considerations 2-21 Odd-size Media: Special Considerations 2-21 Transparencies: Special Considerations 2-22 Printing Envelopes ....................................................................
Improving Collation Performance 3-10 Chunk Collation 3-11 Advantages of Collation 3-12 Working with Status Pages ....................................................... 3-13 Cancelling/Ending Print Jobs ................................................... 3-14 Cancel a Single Print Job 3-15 Cancelling all Print Jobs 3-15 Ending a Print Job 3-16 3ULQWHU &DUH Introduction .................................................................................. 4-2 Handling the Printer ............................
7URXEOHVKRRWLQJ 3ULQWHU 3UREOHPV ....................................................................................................... 6-1 Introduction .................................................................................. 6-2 Status Messages ......................................................................... 6-2 Service Messages 6-8 HP-GL Error Codes and PCL Error Codes 6-10 Testing PC-Printer Communication .........................................
Printer Resets 6-50 PostScript Errors 6-51 Windows Driver Problems ......................................................... 6-51 Printer Description Files 6-51 CrownNet Problems ................................................................... 6-52 Output Problems ........................................................................ 6-52 600x600, 1200x1200 dpi Printing Unavailable 6-52 Blank Pages 6-53 Not All Pages Print 6-54 Printer Will Not Duplex 6-54 Disk Problems .............................
Setting Up Your Browser Software 7-3 Printer Home Page ...................................................................... 7-9 Home 7-10 Operator Control 7-11 General Settings 7-14 Printer Jobs 7-22 Consumable Status 7-24 System Support Page 7-26 QMS, Inc. Page 7-28 Local Online Help Page 7-28 Web Page Help System ............................................................. 7-29 $ 406 &XVWRPHU 6XSSRUW Sources of Support .....................................................................
,QWURGXFWLRQ ,Q 7KLV &KDSWHU “Introduction” on page 1-2 “Typographic Conventions” on page 1-4
,QWURGXFWLRQ ,QWURGXFWLRQ This manual provides information on installing consumables such as media and toner cartridges. You’ll also find information on advanced printing features, printer care, print quality, and troubleshooting. Use this guide in conjunction with your other QMS 2425/2425 TURBO Print System documentation. This chapter gives you a brief overview of this manual.
,QWURGXFWLRQ Printer Care Describes how to handle and clean the printer. Print Quality Gives information on how to improve print quality through adjustments of print density and printer resolution. Troubleshooting Provides media jam prevention tips, explains how to locate and clear media Printer Problems jams, lists printer status messages, outlines printer and print quality problems and solutions, and describes how to place a service call.
,QWURGXFWLRQ 7\SRJUDSKLF &RQYHQWLRQV The following typographic conventions are used in this manual: Mixed-Case Courier Text you type, and messages and information displayed on the screen Mixed-Case Italic Courier Variable text you type; replace the italicized word(s) with information specific to your printer or computer UPPERCASE COURIER Information displayed in the printer message window lowercase bold PostScript operators and DOS commands » lowercase italic Variable information in text.
&RQVXPDEOHV ,Q 7KLV &KDSWHU “Preventing Media Jams” on page 2-2 “Loading the Media Cassette” on page 2-2 “Feeding Media” on page 2-11 “Selecting Media Delivery” on page 2-12 “Loading the Multipurpose Tray” on page 2-15 “Loading the Multipurpose Tray” on page 2-15 “Loading the Multipurpose Tray” on page 2-15 “Printing Envelopes” on page 2-22 “Using Toner Cartridges” on page 2-25
,QWURGXFWLRQ ,QWURGXFWLRQ This chapter covers basic printer operation, such as preventing media jams; loading media; transparencies, labels and envelopes; replacing toner cartridges; and using various kinds of print media. 3UHYHQWLQJ 0HGLD -DPV There are several things you can do to reduce the occurrence of media jams: Use paper, envelopes, labels, and overhead transparencies that match the printer specifications. See appendix B, “Technical Specifications,” in the Reference guide.
/RDGLQJ WKH 0HGLD &DVVHWWH cassette. Loading media in either cassette involves the following basic steps: Open the cassette Set correct media size for the cassette Load media in the cassette Close the cassette These steps are described in detail, later in this procedure. » Note: Ensure that the media size matches the cassette size (for example, letter/A4 media must be loaded only when the cassette is set to letter/A4 size).
/RDGLQJ WKH 0HGLD &DVVHWWH 6HW WKH &RUUHFW 0HGLD 6L]H IRU WKH 0HGLD &DVVHWWH 1 Turn the dial to the right to unlock the front media size guide. 7XUQ GLDO WR WKH ULJKW LGL B4 LTR A4 0HGLD 6L]H 2 Slide the media guide to align it with the correct media size marker. 3 Turn the dial to the left to lock the front paper size guide. 4 Remove the left media size guide, if necessary, by pushing in and lifting it from its paper size slot.
/RDGLQJ WKH 0HGLD &DVVHWWH 5 Align the tip of the guide with the desired paper size marker, then insert the rest into the paper cassette. /HIW 0HGLD 7LS 8SSHU &DVVHWWH /HJDO % /HWWHU $ VL]H SDSHU B4 LGL 1 LTR A4 2 LTR/A4 LGL/B4 /RDG 0HGLD LQ WKH &DVVHWWH 1 » Unwrap the paper, pull the stack out, and then with one hand at each end of the stack, lift and hold it in a curved position as shown in the following illustration. Note: Paper is packed in reams of 500 sheets.
/RDGLQJ WKH 0HGLD &DVVHWWH 2 Grip each end of the stack firmly. *ULS 3 Straighten the stack, and then roll the fanned sheets from side to side to get air through the sheets and prevent static buildup. 6WUDLJKWHQ DQG 5ROO IURP 6LGH WR 6LGH 4 Take off the top and bottom sheets. The top and bottom sheets sometimes have residual glue buildup that could cause the printer to jam.
/RDGLQJ WKH 0HGLD &DVVHWWH 5 Place a stack of media in the cassette with the print side facing down.
/RDGLQJ WKH 0HGLD &DVVHWWH 6 Ensure that the media stack lies flat and does not exceed the top limit mark. 8SSHU &DVVHWWH /HJDO % /HWWHU $ VL]H SDSHU 7RS /LPLW » Note: If you need to remove excess media from a media cassette, simply push up the metal panel to lift the media stack.
/RDGLQJ WKH 0HGLD &DVVHWWH 2SHQ WKH &DVVHWWH 1 Attach the media size card The media size card identifies the media loaded in a cassette. a Remove two of the media size labels and place one on each side of the media size card. b After the media is loaded in a media cassette, insert the media size card into the slot. 0HGLD 6L]H c &RQVXPDEOHV Ensure that the correct media size label is showing.
/RDGLQJ WKH 0HGLD &DVVHWWH 2 Slide the cassette into the cassette slot until it’s firmly seated. 6ORW 0HGLD 2ULHQWDWLRQ % /HJDO [ 3 Flip up the media stop, and slide it to the correct media size. 0HGLD » Note: When printing different-sized media in the face-down tray, set the media stop to the largest media size. If it is set to a smaller size, large-size media will curl, block the opening (when delivered to the output tray), and cause a media jam.
)HHGLQJ 0HGLD )HHGLQJ 0HGLD There are two ways of feeding media through your printer: Cassette feed (automatically) Manual feed (from the multipurpose tray) &DVVHWWH )HHG Cassette feed automatically pulls media from one of the cassettes at the front of the printer. The cassettes handle media as light as 17 lbs (64 g/m2) or as heavy as 28 lbs (105 g/m2), and the maximum loading depth is 1.97" (50 mm). See “Loading the Media Cassette” on page 2-2, for details on how to load the cassette.
6HOHFWLQJ 0HGLD 'HOLYHU\ 2 Load media in the multipurpose tray. The print side should be facing up and placed as shown, depending on the media size. The media is automatically fed into the printer, and the printed media is forwarded to the selected output tray. See chapter 2, “Print Media,” of the Reference for information on feed edge. 6HOHFWLQJ 0HGLD 'HOLYHU\ Your media delivery selection controls whether you want your output to stack face-down or face-up.
6HOHFWLQJ 0HGLD 'HOLYHU\ However, the base model system may have insufficient memory to store the entire document before printing begins, so you could experience unexpected ordering of your output pages. You can purchase the executive model of this printer with 24 MB of memory, the 2425 TURBO EX with 32 MB of memory, or you can add additional memory to the base model system to avoid this type of chunk collation problem. See appendix A, “QMS Customer Support,” for sales and support telephone numbers.
6HOHFWLQJ 0HGLD 'HOLYHU\ )DFH XS 7UD\ For face-up output, you must attach the face-up tray to the left side of the printer and configure the printer to access it. This tray holds up to 100 sheets of media. $WWDFKLQJ WKH )DFH XS 7UD\ Use the following instructions to attach the face-up tray. » Note: When printing transparencies with face-up delivery, remove them from the face-up tray as soon as delivered to prevent excessive curling and jams.
/RDGLQJ WKH 0XOWLSXUSRVH 7UD\ 5HPRYLQJ WKH )DFH XS 7UD\ Use the following instructions to remove the face-up tray: 1 » Remove first the right tab, and then the left tab on the faceUp tray from the slot on the back of the printer. Note: Remember to disable the Operator Control/Outputbin/Face up setting. 2WKHU 0HGLD 'HOLYHU\ 2SWLRQV The QMS Stackler Option, which includes three large-capacity output trays, provides face-up, face-down, job offset, and stapling media delivery options.
/RDGLQJ WKH 0XOWLSXUSRVH 7UD\ » Note: A MEDIA SIZE MISMATCH error can be caused if the media in the multipurpose tray is not the media size selected for the multipurpose tray (inputbin 1). If the printer supports the media size you want, insert the correct size media in the multipurpose tray. If the printer does not support the media size you want, set Operator Control/Multipurpose Sz to universal to clear the error.
/RDGLQJ WKH 0XOWLSXUSRVH 7UD\ 2 Pull out the large tray extension from the two grips. 7UD\ 3 Pull out the small tray extension from the center grip. 4 Adjust the media guides to the size of the media.
/RDGLQJ WKH 0XOWLSXUSRVH 7UD\ 5 Align the media, and insert it between the media guides as far as possible into the printer, with print-side up and the top of the media going into the printer first. See chapter 2, “Print Media,” of the Reference for the print media chart that indicates appropriate feed edge for each paper-size. 6 Make sure that the media does not exceed the limit mark on the media guide. 7 Check the media guides to make sure they touch the sides of the print media.
/RDGLQJ WKH 0XOWLSXUSRVH 7UD\ (QYHORSHV 6SHFLDO &RQVLGHUDWLRQV Use landscape orientation to create the envelope text in your application short-edge first. Before printing envelopes —Disable the duplexer if it is installed. —Remember that you can only print on the address side of the envelope. —Make sure that the media guides are set to the height of the envelope (media jams or misfeeds may occur if they are too loose or too tight).
/RDGLQJ WKH 0XOWLSXUSRVH 7UD\ The surface (print face) of the labels must be made of normal paper with a matte-finish, similar to copy paper. The label backing must be able to withstand the heat generated by the fixing assembly (190° C/374° F). Ensure that the label backing is not made of easily removable coated paper. Avoid using labels with exposed adhesive; it may stick to the toner cartridge or the fixing roller, causing labels to peel off and printer jams to occur.
/RDGLQJ WKH 0XOWLSXUSRVH 7UD\ /HWWHUKHDG DQG 0HPR 0HGLD 6SHFLDO &RQVLGHUDWLRQV Letterhead and memo media are printed from the multipurpose tray. Keep in mind the following: Load the media lengthwise (long edge first), face up, and with the top of the page toward the rear of the printer. 2GG VL]H 0HGLD 6SHFLDO &RQVLGHUDWLRQV Odd-size media is printed from the multipurpose tray.
3ULQWLQJ (QYHORSHV 7UDQVSDUHQFLHV 6SHFLDO &RQVLGHUDWLRQV Transparencies are printed from the multipurpose tray, using the faceup output tray at the back of the printer. We recommend using Canon USA or 3M type PP2500 transparencies. Use only transparency sizes letter or A4. Transparencies must be able to withstand the heat generated by the fixing assembly (190° C/374° F), without melting. Tap the stack of transparencies on a flat surface to align the edges, before loading them.
3ULQWLQJ (QYHORSHV From the optional envelope cassette on up to 100 envelopes in the following sizes: envelope 9.76'' x 6.93'', COM 10 (9.5'' x 4.125”), Monarch (7.5” x 3.875”), DL size (8.66'' x 4.33'') 229 mm x 162 mm, and C5 size (9.02'' x 6.38'') 229 mm x 162 mm. )RUPDWWLQJ 'DWD IRU (QYHORSHV Your printer receives the necessary instructions to print on envelopes from your application. Read the printing section of your application manual to find out how it supports envelope printing.
3ULQWLQJ (QYHORSHV 2 Flex the envelope stack (including the edges) to remove any stiffness. Correct any dog-eared corners, then tap the envelopes on a flat surface to align. 7DS 6WDFN 7R 6WUDLJKWHQ 3 Open the multipurpose tray. 4 Adjust the media guides to the height of the envelopes.
8VLQJ 7RQHU &DUWULGJHV 5 Slide the envelope stack into the printer as far as it will go, with the print side facing up and the flap should be on your right. Because envelopes pass through heated rollers, the gummed area on the flap may seal. Open the flap immediately after it passes through the printer, before the seal cools. You may then reseal it in the usual manner. The use of envelopes with emulsion-based glue avoids this problem.
8VLQJ 7RQHU &DUWULGJHV When toner is low, it is sometimes helpful to take the cartridge out of the printer and redistribute the toner. This is done by gently rocking the cartridge side to side. Then reinstall the cartridge. If the TONER LOW message remains in the display panel after redistributing toner, the cartridge must be replaced. Additional toner cartridges may be purchased from your QMS vendor. Toner specifications are in appendix B, “Technical Specifications,” of your Reference manual.
8VLQJ 7RQHU &DUWULGJHV Should be kept away from monitors, disk drives, and floppy disks. The magnets in the cartridge can damage stored data. 5HILOOHG 7RQHU &DUWULGJHV QMS does not recommend using refilled toner cartridges on this printer. Refilled toner cartridges may produce variations in toner quality and reliability and may reduce the print quality of your documents. In addition, toner leaks affect your warranty.
5HSODFLQJ D 7RQHU &DUWULGJH 5HSODFLQJ D 7RQHU &DUWULGJH You may purchase additional cartridges from your QMS vendor. See the “Print Engine Specifications” section of appendix B, “Technical Specifications,” in the Reference for more information on toner cartridges. 5HPRYLQJ WKH (PSW\ 7RQHU &DUWULGJH 1 Open the top cover. 2 Remove the empty toner cartridge. Grasping the grip area of the empty toner cartridge with both hands, remove the cartridge by pulling it toward you.
5HSODFLQJ D 7RQHU &DUWULGJH ,QVWDOOLQJ D 7RQHU &DUWULGJH In your laser printer, characters and images are created through a process that applies toner (made of carbon particles) to the page in the printer’s fusing unit. When an image is formed, heat and pressure are applied to transfer the image to the page. The toner cartridge contains the toner and photosensitive drum needed to operate the laser printer. You may purchase additional toner cartridges from your QMS vendor.
5HSODFLQJ D 7RQHU &DUWULGJH 4 Distribute the toner in the cartridge. Hold the cartridge with both hands, and gently rock it from sideto-side five or six times to distribute the toner. 5 Remove the tape seal. Holding the cartridge in place with one hand, use your other hand to grasp the orange tab on the right side of the tape seal. Pull the orange tab straight out, and then discard both the orange tab and the tape seal. If the ring breaks off from the tape, pull the tape by its end.
5HSODFLQJ D 7RQHU &DUWULGJH 6 Slide the toner cartridge in the printer. Grasp the tabs on the toner cartridge and place the cartridge on the rails inside the printer. Then lift the tabs slightly, and slide the cartridge straight back into the printer until it is firmly seated. *XLGH 5DLOV 7 Close the printer’s top cover.
$GYDQFHG 3ULQWLQJ )HDWXUHV ,Q 7KLV &KDSWHU “High-Resolution Printing” on page 3-2 “Printing Duplex” on page 3-6 “Cassette Chaining” on page 3-9 “Collating Output” on page 3-10 “Working with Status Pages” on page 3-13 “Cancelling/Ending Print Jobs” on page 3-14
,QWURGXFWLRQ ,QWURGXFWLRQ This chapter describes changing print resolution, using high-resolution while duplexing, chaining paper cassettes, collating output, printing a status page, cancelling a print job, and ending a print job. +LJK 5HVROXWLRQ 3ULQWLQJ The QMS 2425/2425 TURBO Print System supports three print resolutions: 300x300, 600x600, and with Multi-Res daughterboard.
+LJK 5HVROXWLRQ 3ULQWLQJ Your printer offers greatly improved print quality at 600 and 1200 dpi. To take best advantage of these higher resolutions use » The resident PostScript and PCL 5e typefaces The QMS printer drivers designed for your printer Note: Whenever possible, set the print resolution through your application. If the print resolution can’t be set through the application, through the printer driver, through the printer configuration menu, or through QMS Document Option Commands.
+LJK 5HVROXWLRQ 3ULQWLQJ 0LQLPXP )UDPHEXIIHU 0HPRU\ 5HTXLUHPHQWV Media Size Minimum Framebuffer RAM (in MB) 300x300 dpi 600x600 dpi 1200x1200 dpi Simplex Duplex Simplex Duplex Simplex Duplex A3 2 4 8 16 32 64 A4 1 2 4 8 16 32 Executive 1 2 4 8 13 26 11 x 17 2 4 8 16 32 64 Legal 1.5 3 5 10 20 40 Letter 1 2 4 8 16 32 Universal 2.2 4.4 8.6 17.2 34.4 68.
+LJK 5HVROXWLRQ 3ULQWLQJ » Note: This table lists the values for a system with a hard disk installed and disk swapping enabled. Media Size Minimum System RAM (in MB) 300x300 dpi 600x600 dpi 1200x1200 dpi Simplex Duplex Simplex Duplex Simplex Duplex A3 4 6 10 18 34 66 A4 3 4 6 10 18 34 Executive 3 4 6 10 15 24 11 x 17 4 6 10 18 34 66 Legal 3.5 5 7 12 22 42 Letter 3 4 6 10 18 34 Universal 4.2 6.4 10.6 19.2 36.4 70.
3ULQWLQJ 'XSOH[ 3ULQWLQJ 'XSOH[ The QMS 2425/2425 TURBO Print System supports duplex printing. From either universal cassette on any supported size media (17—28 lbs/64—105 g/m2 ). When the optional duplexer is installed, media is automatically fed via the media cassettes. Note: Odd-size paper cannot be used in automatic duplex printing as it will cause media jams.
3ULQWLQJ 'XSOH[ $XWRPDWLF YLD D &DVVHWWH Once the duplex printing option is installed on your printer, the Duplex option appears in the Operator Control menu. See chapter 4, “Printer Configuration,” in the Reference guide for more information on this option. Use you application to choose duplexing on a per-job basis or the configuration menu to set duplexing as the default for all print jobs. » Note: Odd-size paper cannot be used in automatic duplex printing.
3ULQWLQJ 'XSOH[ +LJK 5HVROXWLRQ DQG 'XSOH[ 3ULQWLQJ If your printer has the optional duplexer, duplexing option, you can print on any of the media sizes at 300x300 dpi. However, printing duplex via the cassettes at 600x600 dpi resolutions may require additional memory. (See the memory table in the previous section for each resolution/media size memory requirement). 'XSOH[ 3ULQWLQJ 7LSV Select paper with high opacity for duplex printing.
&DVVHWWH &KDLQLQJ &DVVHWWH &KDLQLQJ The QMS 2425/2425 TURBO Print System comes standard with two 500-sheet universal cassettes (also known as trays or input bins) for a total media capacity of approximately 1000 sheets before a reload is necessary. You may choose to have the printer automatically draw from another cassette when the current cassette empties. Here are five ways to chain cassettes: Your application may include a specific procedure for using a dual-cassette printer.
&ROODWLQJ 2XWSXW &ROODWLQJ 2XWSXW Collation is the printing of sets of multiple copies of a document in numeric order. The QMS 2425/2425 TURBO Print System is collation capable. It can deliver multiple copies of your document in collated or uncollated order to the output tray. The following illustration shows the collated and uncollated stacking for two copies of a four-page file.
&ROODWLQJ 2XWSXW ▲ » Take any memory, if available and not being used by other clients, and add it to Administration/Memory/K Mem Display. Caution: This option should be used only by individuals who are familiar with adjusting memory settings. Incorrect use of this option could cause your system to operate incorrectly. If your printer has an optional hard disk and if Administration/ Memory/Enable Disk Swap is set to On, then any extra memory is distributed to all memory clients.
&ROODWLQJ 2XWSXW For example, in the following illustration, copies “a” and “b” of each set must be manually combined to create one collated document. The order of printing is copy 1(a), copy 2(a), copy 3(a), copy 4(a), copy 1(b), copy 2(b), copy 3(b), and copy 4(b). » Note: The order of output on the your QMS 2425/2425 TURBO Print System is from first to last page in both the face-up and face-down output trays.
:RUNLQJ ZLWK 6WDWXV 3DJHV If chunk collation does occur, it may be best to use a header and trailer page to determine the beginning and end of each collation sequence. (See chapter 4, “Printer Configuration,” of the Reference for information on using header and trailer pages.) :RUNLQJ ZLWK 6WDWXV 3DJHV Printing a status page is a two-step procedure: Identify the type of status page you want to print, and then print it.
&DQFHOOLQJ (QGLQJ 3ULQW -REV Advanced This document, which can be five or more pages long, provides All the information from the standard status page The configuration menu settings A full list of fonts and downloaded emulation 3ULQWLQJ D 6WDWXV 3DJH After you have identified the type of status page, press the Print Status key on the control panel to print it. &DQFHOOLQJ (QGLQJ 3ULQW -REV The Cancel key has three functions: It cancels the oldest print job in the system.
&DQFHOOLQJ (QGLQJ 3ULQW -REV &DQFHO D 6LQJOH 3ULQW -RE Press the control panel keys in the order shown in the following instructions to cancel a single print job. Press this key... to... The message window reads... Cancel Access the JOB CANCEL menu. JOB CANCEL CANCEL JOB Cancel or Select Cancels the job currently CANCEL JOB printing, interpreting, spooling, IS SELECTED or terminating. The CANCEL JOB message displays until the print job is completely removed.
&DQFHOOLQJ (QGLQJ 3ULQW -REV (QGLQJ D 3ULQW -RE » Note: This procedure does not end print jobs that are still receiving data. Its only purpose is to provide an end-of-job indicator for a print job that does not have one. You can identify an end-of-job indicator in the Administration/Communications/Parallel and Administration/ Communications/Serial menu. (See chapter 4, “Printer Configuration,” in the Reference for more information).
3ULQWHU &DUH ,Q 7KLV &KDSWHU “Handling the Printer” on page 4-2 “Cleaning the Printer” on page 4-3 “Using the Maintenance Kit” on page 4-9 “Repacking the Printer” on page 4-10
,QWURGXFWLRQ ,QWURGXFWLRQ This chapter describes how to handle and clean the printer. Blurred or splotchy prints and paper jams can result from dusty printer parts. Regular cleaning takes only a few minutes and helps ensure print quality. Printer parts that require cleaning are the paper pick-up rollers and the outside surface of the printer. +DQGOLQJ WKH 3ULQWHU Handle the printer with care to preserve its life. Abuse may cause damage.
&OHDQLQJ WKH 3ULQWHU Do not touch the electrical contacts, gears, or laser beam devices. Doing so may damage the printer and cause the print quality to deteriorate. Keep media in the output tray at minimum level. If the media stacks too high, your printer may experience media jams and excessive media curl. Make sure two people are available to lift the printer when moving it. The printer weighs about 106 lbs (48 kg); do not attempt to move it by yourself.
&OHDQLQJ WKH 3ULQWHU &OHDQLQJ *XLGHOLQHV 0 WARNING! Turn off the printer, unplug the power cord, and disconnect any interface cables before cleaning. ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen. In addition to unplugging the printer, follow these guidelines when cleaning the printer: Clean the printer before use or allow a few minutes after unplugging it so that the fusing unit can cool down. Do not leave moisture inside the printer.
&OHDQLQJ WKH 3ULQWHU ▲ Caution: Avoid using solvents, such as alcohol and benzene, or sprays as they may damage the finish. &OHDQLQJ WKH $QWL VWDWLF 7HHWK 0 WARNING! Turn off the printer, unplug the power cord, disconnect any interface cables, and make sure that the fusing unit has cooled down before cleaning. ACHTUNG! Schalten Sie vor der Reinigung bitte den Drucker aus, ziehen den Netzstecker heraus und entfernen alle Kabel von den Schnittstellenanschlüssen, bis die Fixiereinheit abgekühlt ist.
&OHDQLQJ WKH 3ULQWHU 3 ▲ Slide the brush back and forth a few times to clean the antistatic teeth. 7UDQVIHU &KDUJLQJ 5ROOHU $QWL 6WDWLF 7HHWK Caution: When cleaning the anti-static teeth, be careful not to touch the transfer charging roller. This may deteriorate print quality. 4 Return the brush and toner cartridge to the printer. 5 Close the top cover. 6 Connect the interface cables and turn on the printer.
&OHDQLQJ WKH 3ULQWHU To maintain clear, crisp print quality, and to help prevent paper jams, clean the transfer guide area after replacing a toner cartridge, or when necessary. Use the following procedure: 1 Open the top cover and remove the toner cartridge. Note: If you plan to reinstall the toner cartridge, put it back in its aluminum bag or a desk drawer, or cover it with a thick cloth while cleaning the interior of the printer. The toner cartridge can be damaged by exposure to light.
&OHDQLQJ WKH 3ULQWHU &OHDQLQJ WKH 5HJLVWUDWLRQ 5ROOHU $UHD 0 WARNING! Turn off the printer, unplug the power cord, disconnect any interface cables, and make sure that the fusing unit has cooled down before cleaning. ACHTUNG! Schalten Sie vor der Reinigung bitte den Drucker aus, ziehen den Netzstecker heraus und entfernen alle Kabel von den Schnittstellenanschlüssen, bis die Fixiereinheit abgekühlt ist.
8VLQJ WKH 0DLQWHQDQFH .LW 2 ▲ Wipe off any toner residue and paper dust from the registration roller area with a soft cloth dampened with water.Then use a soft dry cloth to wipe off any remaining water. Caution: When cleaning the registration roller area, be careful not to touch the transfer charging roller. Finger oil, other contaminants, or scratches on the roller may reduce print quality.
5HSDFNLQJ WKH 3ULQWHU 5HSDFNLQJ WKH 3ULQWHU If you need to relocate or ship your QMS 2425/2425 TURBO Print System after it has been installed, you must follow the procedures in this section to prevent damage to the printer and to keep your warranty valid. ▲ Caution: QMS cannot be held responsible for damage to your printer during shipment that results from the improper packaging of your printer.
5HSDFNLQJ WKH 3ULQWHU 5HPRYH WKH 7RQHU &DUWULGJH » Note: The toner cartridge is sensitive to bright light. Do not remove the cartridge from the printer until you’re ready to return it to its protective bag. Store the cartridge in an environment that is not subject to extreme heat or humidity, salty air, or corrosive gases, such as aerosols. Keep the toner cartridge away from your computer. The magnets in the cartridge can damage data, particularly on your floppy disks.
5HSDFNLQJ WKH 3ULQWHU 2 Remove the toner cartridge. While grasping the handle of the toner cartridge, remove the cartridge by pulling it up and then towards you. 3 » Repack the toner cartridge in its original protective aluminum bag and shipping carton. Note: If you’re disposing of the toner cartridge, put it in a trash receptacle. Don’t dispose of it by burning.
5HSDFNLQJ WKH 3ULQWHU 5HSDFN WKH 3ULQWHU 0 WARNING! The printer weighs about 106 lbs (48 kg). Don’t lift it by yourself. ACHTUNG! Der Drucker wiegt ca 48 kg; bitte versuchen Sie niemals, das Gerät alleine anzuheben oder zu tragen. 1 Insert the packing material that was originally removed upon installation of the printer. 2 Close the printer’s top cover.
5HSDFNLQJ WKH 3ULQWHU 3 Lift the latch to pull open the left cover and gently lower it until it stops. /HIW &RYHU 4 Replace the cardboard that was originally removed from the fixing assembly area upon installation of printer.
5HSDFNLQJ WKH 3ULQWHU » 5 Replace the two spacers that were removed from the fixing assembly upon installation of the printer, and then close the left cover. 6 If you have an optional feeder, remove it from the printer, and then repack it for storage. 7 Put the printer back in its original protective plastic bag. 8 Get someone to help you with this step: Lift the printer back into its original shipping carton.
3ULQW 4XDOLW\ ,Q 7KLV &KDSWHU “About Halftone Types” on page 5-2 “About Print Density” on page 5-3 “About Print Resolution” on page 5-4
,QWURGXFWLRQ ,QWURGXFWLRQ Density, gamma correction, and print resolution are some of the factors that affect print quality. High-resolution technology, while more complex, gives you more flexibility to control the print quality factors. This chapter will aid you in setting your printer up for maximum performance. For a more detailed explanation of factors that affect your printer’s output, refer to chapter 5, “Additional Technical Information,” in your Reference guide.
$ERXW 3ULQW 'HQVLW\ Halftone Type 300 DPI LPI 600 DPI Angle Level LPI 1200 DPI Angle Level LPI Basic 53.03 45.0 33 70.71 45.0 Standard 53.03 45.0 129 106.06 45.0 Advanced 67.08 26.56 81 Angle Level 73 84.85 45.0 200 129 106.06 45.0 256 102.89 59.04 137 126.49 18.43 256 See chapter 5, “Additional Technical Information,” in the Reference, for more detailed information on halftones and how to change their characteristics via the printer configuration menu.
$ERXW 3ULQW 5HVROXWLRQ $ERXW 3ULQW 5HVROXWLRQ Another way to sharpen the images printed on your pages is through setting the print resolution. Your printer is capable of printing at 300, 600, and 1200 dpi. This choice of resolutions allows you to customize the quality of your output according to its use. For pages requiring the best quality your printer can provide, set the printer resolution to 600 dpi or to 1200 dpi if the optional Multi-Res daughterboard is installed with appropriate memory.
7URXEOHVKRRWLQJ 3ULQWHU 3UREOHPV ,Q 7KLV &KDSWHU “Status Messages” on page 6-2 “Testing PC-Printer Communication” on page 6-10 “Printer Problem Checklist” on page 6-16 “Media Jams” on page 6-18 “Stapler Jams” on page 6-42 “Clearing CrownCopy ADF Paper Jams” on page 6-36 “Windows Driver Problems” on page 6-51 “CrownNet Problems” on page 6-52 “Output Problems” on page 6-52 “Kanji Option Kit Problems” on page 6-55 “Print Quality Problems” on page 6-57 “Im
,QWURGXFWLRQ ,QWURGXFWLRQ This chapter provides information to aid you in resolving printer problems you may encounter, or at least guide you to the proper sources for help. You’ll find in this chapter tables of common status messages, a problem checklist, and actions you should take when a specific problem occurs. There are step-by-step instructions for removing media jams from key locations along the media path, as well as descriptions of common print quality problems with corresponding solutions.
6WDWXV 0HVVDJHV This status message... means... do this... ACC FILES GOT REMOVED The accounting option is disabled and the accounting files are empty. After a reset, the files are removed. This prevents you from wasting disk space with empty accounting files. ACC XXXXXXXX FILE FULL The specified file is full. (XXXXXXXX represents the specified accounting file—Job Accounting file or Paper Accounting file.
6WDWXV 0HVVDJHV This status message... means... do this... x ACTIVE JOBS The printer is on line. (x identifies the number of jobs in process.) ADJUST INPUTBIN BIN The specified input bin (cassette) is not inserted correctly. Adjust the cassette, Multipurpose tray. INPUTBIN BIN JAM Media has jammed while being pulled from the specified input bin. Clear jam from the specified input bin. See “Media Jams” on page 6-18.
6WDWXV 0HVVDJHV This status message... means... do this... END JOB The Cancel key has been Press Select to pressed. provide an end-ofjob indicator for a print job that does not have one CLOSE ENGINE DOOR(S) One or more of the front or Close the front or side covers is open and side covers. must be closed. DUPLEXER ABSENT The optional duplexer unit is not installed. DUPLEXER JAM Media has jammed while passing through the duplexer.
6WDWXV 0HVVDJHV This status message... do this... INPUT IDLE PRINTING The printer is on line and printing jobs already in the queue. No new jobs are arriving at the communication interfaces. LOAD STAPLES PRESS STAPLE TAB The stapler is out of staples. Use the instructions in chapter 8, “Document Finishing Options” the “Replacing the Staple Cartridge” section of the Options manual. OUTPUTBIN OUTPUTBIN FULL The specified tray or output bin is full.
6WDWXV 0HVVDJHV This status message... PUT SIZE PAPER IN INPUTBIN BIN means... That Operator Control/ Chain Inputbins is set to Off and that the displayed cassette or tray is empty. Refill it with the specified size media. In the case of a cassette, SIZE is the media size detected by the engine. In the case of the tray, the SIZE is the media size of the tray configured in the Operator Control Multipurpose Sz menu.
6WDWXV 0HVVDJHV This status message... means... do this... WAITING FOR IDLE An active job is in process. Access to the menu is not allowed until the job is finished. Wait until the print job is finished and the printer goes idle. WAITING ON INPUT END JOB? The compiler is waiting on incoming data for the first job in the queue. The job may not have an end-ofjob indicator and therefore cannot end. The message clears if more input arrives from the port or if you press the Cancel key.
6WDWXV 0HVVDJHV &DOO IRU 6HUYLFH (UURU &RGHV The following table lists Call for Service error codes that could appear on the printer message window and their meanings.
7HVWLQJ 3& 3ULQWHU &RPPXQLFDWLRQ +3 */ (UURU &RGHV DQG 3&/ (UURU &RGHV The following tables list error codes that could appear on the printer message window when running the HP-GL or PCL emulation. HPGL Description Error Codes PCL Error Description Code s 0 Not enough memory for job. 0 Not enough memory for job. 1 Too many transformations. 1 State lost. 2 Math error. 2 Math error. 3 Job aborted. 3 Job aborted. 4 Instruction not recognized. 4 Out of memory for macros.
7HVWLQJ 3& 3ULQWHU &RPPXQLFDWLRQ &UHDWLQJ WKH 7HVW )LOH To create the test file, type the following commands at the DOS prompt: copy con printest.ps↵ showpage↵ ^D^Z↵ (All commands above except the DOS copy command are case sensitive and must be typed exactly as shown.) Showpage is a PostScript command that prints a blank page. The ↵ symbol means to press the Enter key. To produce the ^D and ^Z, press and hold down the Ctrl key while you type the appropriate letters (d and z).
7HVWLQJ 3& 3ULQWHU &RPPXQLFDWLRQ a If the AUTOEXEC.BAT file contains the line MODE LPT1:=COM1: delete it. b Then type MODE LPT1:,,P↵ The “P” represents infinite retry and it tells the PC to send print jobs until the printer accepts them. c Restart the PC and retry the communication test. See chapter 6, “Troubleshooting,” of Operation and refer to your DOS documentation for more information.
7HVWLQJ 3& 3ULQWHU &RPPXQLFDWLRQ 3 If the printer and PC are communicating, a blank page ejects from the printer. If a blank page doesn’t eject and you typed the file correctly, you may want to check your AUTOEXEC.BAT file in DOS to make sure that the printer's serial port settings match those of the PC. a Look for a command line like this in your AUTOEXEC.BAT file: MODE COM1:9600,N,8,1,P↵ In this example, the serial port settings are 9600 for baud rate, N (no) parity, 8 data bits, and 1 stop bit.
7HVWLQJ 3& 3ULQWHU &RPPXQLFDWLRQ you must configure the printer to use the serial settings specified in the AUTOEXEC.BAT file. Press the following control panel keys in the order shown: Press this key... to... The message window reads... Online Take the printer off line (the Online indicator goes out. IDLE Menu Access the configuration menu. CONFIGURATION OPERATOR CONTROL Next Advance to the Administration menu. CONFIGURATION ADMINISTRATION Select Access the Administration menu.
7HVWLQJ 3& 3ULQWHU &RPPXQLFDWLRQ Press this key... Select » to... Select the displayed baud rate. The message window reads... # IS SELECTED BAUD RATE Note: If you need to change other settings, press the Next key to access the appropriate menu option, then return to the point where you press the Select key to access the Administration menu and select the new settings. Online Access the Save Changes option. SAVE CHANGES? *NO Next Advance to the Yes option.
3ULQWHU 3UREOHP &KHFNOLVW 3ULQWHU 3UREOHP &KHFNOLVW This section contains a list of possible printer problems and solutions. If you have just installed your printer, be sure you have followed the steps in chapter 2, “Setting Up Your Printer,” in the Getting Started guide. If there is no display message, use the following steps to identify the source of your problem and to learn of possible solutions: 1 Does the printer power light come on? YES - Go to number 2.
3ULQWHU 3UREOHP &KHFNOLVW 3 4 Are all the printer covers closed securely? Is there a media jam? If a paper jam message displays and the Error indicator lights, go to one of the following sections in this chapter on clearing a media jam. Is the printer receiving data from the computer? If the Data indicator blinks after a file is sent, the printer is receiving the data.
0HGLD -DPV 5 If nothing prints at all, do an engine test print. Use a paper clip that has been straightened and insert it gently into a small square access hole on the right side of the printer near the back. The printer should print a vertical line test print. 0HGLD -DPV 0HGLD 3DWK Understanding how media travels inside the printer helps you better handle media jams.
0HGLD -DPV $XWRPDWLF -DP 5HFRYHU\ With most printers, if a jam occurs, you must remove the jammed media and then reprint the job. However, the QMS 2425/2425 TURBO Print System provides automatic jam recovery (when enabled through the Administration/Engine/Page Recovery menu). If a media jam occurs, remove the jammed media, and printing automatically resumes from the page the printer stopped at when the jam occurred.
0HGLD -DPV Print media jams can occur in the following areas: )DFH 'RZQ 7UD\ /HIW &RYHU )L[LQJ $UHD 7RS &RYHU $UHD 2SWLRQDO (QYHORSH )HHGHU 0XOWLSXUSRVH 7UD\ 8SSHU DQG /RZHU &DVVHWWH 3DSHU 3LFN 8S $UHD 2SWLRQDO 3DSHU 'HFN 2SWLRQDO 'XSOH[LQJ 8QLW $UHD )DFH 8S 7UD\ $UHD Check each of the indicated locations, and remove any jammed print media. Jams can occur in more than one location at a time, so be sure to check all the indicated locations.
0HGLD -DPV After checking for and removing media from the areas indicated, open and close one of the printer covers (top, left, or right) to clear the jam message. If all the jammed media has been removed, printing automatically restarts when the cover is closed. If printing does not restart or if the printer jams again, make sure that no pieces of media remain in the printer.
0HGLD -DPV 3 Slightly raise the end of the feeder, and remove it from the printer. 4 Reach into the access opening under the feeder to remove the jammed envelope. 5 Align the envelope feeder’s tabs with the slots on the printer to reinstall it.
0HGLD -DPV 6 Slide the feeder in the printer slot as far as it will go. 7 Open and close one of the printer’s covers (top, left, or right) to remove the jam message and continue printing.
0HGLD -DPV &OHDULQJ D 0XOWLSXUSRVH 7UD\ $UHD -DPV Follow these instructions to clear a media jam from the multipurpose tray area: 1 Remove any jammed media by pulling gently on it. If the jammed media can’t be pulled out easily, don’t force it out. Open the top cover and follow the directions for removing a media jam in the “Clearing Top Cover Area Media Jams” section.
0HGLD -DPV &OHDULQJ 3DSHU 3LFN XS $UHD -DPV Follow these instructions to clear a media jam from the paper pick-up area: 1 If the optional paper deck is installed, first lower the paper pick-up cover. Then open the jam release cover. 2 Press down on the green lever, and remove the jammed media. 3 Close the jam release cover. 4 Close the paper pick-up cover if the optional paper deck is installed.
0HGLD -DPV 2 Pull out the cassette and gently remove any jammed media. 3 Adjust the remaining print media in the cassette. 4 Slide the cassette back in the printer. 5 Open and close one of the printer’s covers (top, left, or right) to remove the jam message and continue printing. &OHDULQJ 'XSOH[HU 8QLW $UHD -DPV Follow these instructions to clear a media jam from the duplexer area, if the optional duplexer unit is installed.
0HGLD -DPV 1 Lightly press the top center area of the duplexing unit jam release cover (on the front of the printer) to pop it open. 2 Open it and remove the jammed media. ▲ Caution: Do not force the jammed media out. Otherwise, the media may tear and leave residual pieces in the duplexing unit. 3 Close the duplexing unit jam release door by pressing it until it clicks. 4 Open the left cover.
0HGLD -DPV 5 Press down the green tab to unlock the duplexing unit. 6 Using both hands, pull the duplexer out until it can be moved to a vertical position. 7 Lift the green plate and gently pull out the jammed paper.
0HGLD -DPV 8 Return the green plate to its initial position. 9 If the paper is already inside the duplexing unit, gently pull the paper straight up to remove it. 10 Reinstall the duplexer. 11 Close the door.
0HGLD -DPV &OHDULQJ /HIW &RYHU DQG )L[LQJ $UHD -DPV 1 Gently remove any jammed paper from the following areas 406 785%2 3ULQW 6\VWHP 2SHUDWLRQ
0HGLD -DPV 2 If the media is still in the fixing assembly area, press down the green tab to open the door and pull the jammed media straight out. *UHHQ 3 Release the tab door to close it. 4 Close the left cover. Note: Remember to pull the media gently to avoid tearing or leaving scraps, which may cause another media jam.
0HGLD -DPV 2 Remove any paper from the paper pick-up cover by simply lifting the metal frame from the green label area and gently pulling out the paper. 3 Remove any paper from the paper pick-up roller area. 4 Close the pick-up cover. If you cannot remove the paper from this area, go on to step 5.
0HGLD -DPV 5 Open the paper deck and remove the jammed paper. 6 Close the paper deck. 7 Open and close one of the printer’s covers (top, left, or right) to remove the jam message and continue printing. &OHDULQJ 7RS &RYHU $UHD -DPV » » Note: Leaving print media in the multipurpose tray can cause the print media position to shift during removal of the jam. This may result in a media feed failure and another jam when printing is restarted. 1 Open the printer’s top cover.
0HGLD -DPV 3 0 Open the transfer-guide lock-tray and lift the green lever to open the media access door. WARNING: Be careful; the area around the fuser assembly is hot ACHTUNG! Verletzungsgefahr! Bei Betrieb wird die Umgebung der Fixiereinheit heiß. 4 ▲ Pull out the jammed media. Caution: Do not lift the transfer-guide lock-tray beyond its upright position. This may damage the printer.
0HGLD -DPV &OHDULQJ 7RS &RYHU )L[LQJ $UHD -DPV Follow these steps to clear a jam from the fixing unit area: 1 0 Open the printer’s top cover, remove the toner cartridge, and locate the fixing unit assembly. WARNING: Be careful; the area around the fuser assembly is hot. ACHTUNG! Verletzungsgefahr! Bei Betrieb wird die Umgebung der Fixiereinheit heiß. 2 If the media is jammed inside the fixing unit assembly, grasp the edge of the media and remove it.
0HGLD -DPV &OHDULQJ &URZQ&RS\ $') 3DSHU -DPV Use the following procedure to remove a paper jam in the automatic document feeder: 1 Push the button near the front left side of the scanner. The ADF module will lift slightly.
0HGLD -DPV 2 Lift the right side of the ADF module as far as possible, and then slowly removed the jammed paper. 3 Push the ADF module securely back into place. &OHDULQJ 6WDFNOHU 0HGLD -DPV This section explains how to remove jammed media from the stackler. When using the stackler, always do the following: Open and close the top cover of the Stackler after clearing the media jam. Note: This doesn’t apply with jams in the reversing mechanism.
0HGLD -DPV 0HGLD -DPV LQ WKH 3DSHU )HHG $UHD 1 Pull the Stackler away from the printer. 2 Remove the jammed media. 3 If you’re unable to remove the jammed media, open the reversing guide and try again.
0HGLD -DPV 3DSHU -DPV LQ WKH 5HYHUVLQJ $UHD 1 Open the reversing guide and pull out the jammed media. 0HGLD -DPV LQ WKH 3DSHU 7UDQVIHU $UHD 1 Lift the top cover handle.
0HGLD -DPV 2 Open the hinged top cover gently. 7RS &RYHU 3 If the paper is jammed by the face-up print, lift the upper guide and remove the jammed paper.
0HGLD -DPV 4 ▲ If the media is jammed by the face-down print, lift the lower guide and remove the jammed media. Caution: Lower the upper and/or lower guide after clearing the media jam.
6WDSOHU -DPV 0HGLD -DPV LQ WKH 3DSHU 'HOLYHU\ $UHD 1 Remove the jammed media from the tray. If the jammed media is difficult to remove, gently lift the paper guide. 3DSHU *XLGH 6WDSOHU -DPV ▲ Caution: Remove the staple cartridge only when it has run out of staples. If it is removed, always leave half-used staples in the bottom of the staple cartridge.
6WDSOHU -DPV 1 Open the front cover and pull down the stapler unit. )URQW &RYHU 6WDSOHU 0 WARNING! Never insert your fingers all the way into the open stapler compartment, unless instructed to do so. ACHTUNG! Stecken Sie niemals Ihre Finger in die offene Klammervorrichtung, es sei denn, Sie werden dazu aufgefordert. 2 While holding down the green lever, lift up the staple jam release plate.
6WDSOHU -DPV 3 Using a pointed object, remove the jammed staples. The jam is cleared when all bent or skewed staples have been removed. *UHHQ /HYHU 0 6WDSOH -DP 5HOHDVH /HYHU WARNING! Watch carefully for jammed staples as they may cause injury. ACHTUNG! Achten Sie sorgfältig auf gestaute Heftklammern, denn diese können Verletzungen hervorrufen. 4 Push the release plate back down until the plate clicks to indicate that it is locked in place.
6WDSOHU -DPV 5 Pull the stapler unit back up to its original position. 6 Using the tip of a pointed object, such as a push pin or the tip of a pencil, press gently on the test staple button once to bring the staples to the ready position. Note: Be careful. Too much pressure may damage the button. » )URQW &RYHU 7 7HVW 6WDSOH %XWWRQ Close the front cover.
6WDSOHU -DPV 8 Printing and stapling will resume normally, unless the staples do not correctly advance. If the staples are not advanced, any print job that was being stapled when the jam occurred or when the cartridge was replaced may not be stapled correctly. You can either continue printing the job, or you can print a test staple job to advance the staples to the proper staple position. Continue printing the job. If you’re printing a large job, you may want to allow the job to continue printing.
7URXEOHVKRRWLQJ &URZQ&RS\ 7URXEOHVKRRWLQJ &URZQ&RS\ 8QGHUVWDQGLQJ WKH /('V The scanner has three LEDs—Power (amber), Ready (green), and Jam (red). Alone and in combination they indicate the scanner’s status. If these LEDs are. . . they indicate. . . Do this . . . Power Ready Jam Off Off Off Not ready to copy. On Off Off The scanner Wait for the Ready LED to has been turned light. on. On On Off Ready to copy. Copy. On On On Paper jam. Remove the paper jam.
7URXEOHVKRRWLQJ &URZQ&RS\ 6ROYLQJ 2WKHU 3UREOHPV Symptom Solution Documents don’t feed smoothly into the ADF. Clean the ADF (see chapter 5, the “Cleaning the Automatic Document Feeder” section, of the Options manual). Edges of the copy are cut off Make sure you’re centering documents at the top of the scanner glass and that the scan size setting “Scan Size” of the Options manual) is correct. Also keep in mind that the printer’s maximum imageable area is 18.16'' x 10.66''/207.43 x 270.
&RQWURO 3DQHO 3UREOHPV &RQWURO 3DQHO 3UREOHPV 'DWD ,QGLFDWRU 6WD\V /LW If the printer has warmed up and the Data indicator stays on, two problems may exist: If you are downloading additional typefaces, too many can overload the printer’s memory, causing the printer to reset and lose information previously downloaded to RAM. Make sure you have enough printer memory. On a LocalTalk network, Macintosh computers sometimes interfere with each other.
&RQWURO 3DQHO 3UREOHPV 2 Turn the printer off. From a cold start, the printer takes approximately 1 to 2 minutes to warm up. Be sure you wait long enough for a start-up page before suspecting a problem. 3 Check to be sure the paper cassettes are loaded with paper, in place and secure. 4 Open the top cover of the printer and check for a media jam. 5 Make sure a toner cartridge is installed. If you still have not solved the problem, you need to call your QMS vendor for help.
:LQGRZV 'ULYHU 3UREOHPV 3RVW6FULSW (UURUV If your printer is having trouble printing when using PostScript emulation, you should turn on the Error Handler in the control panel menu. Error Handler is a diagnostic tool that identifies PostScript errors encountered during a print job. Menu Administration/Startup Options/Do Error Handler Choices Yes—Load the Error Handler. No—Don’t load the Error Handler.
&URZQ1HW 3UREOHPV &URZQ1HW 3UREOHPV If you have trouble installing and setting up your QMS CrownNet interface, check the following: If the printer requires a network interface card, is it correctly installed in the printer? Is the printer connected to the network? Is the printer plugged in, turned on, and correctly configured? Do the printer start-up and status pages list the interface? Is the configuration information correct? Is the interface enabled? Is the appropriate protocol (
2XWSXW 3UREOHPV — If you purchased a QMS 2425Ex with 24 MB RAM or a 2425 TURBO Ex with 32 MB RAM, 600x600 is available with all media sizes for simplex and duplex printing. Note: The 1200x1200 dpi resolution is only available with the optional Multi-Res daughterboard and additional memory. » See the “High-Resolution Printing” section in chapter 3, “Advanced Printing Features,” for specific requirements. Then check a start-up page to make sure the printer has enough RAM installed.
'LVN 3UREOHPV 1RW $OO 3DJHV 3ULQW If the printer stops printing in the middle of your file, try the following: 1 Check your cable. You could have the wrong kind of cable, or your printer may not be configured for the correct cable and port. 2 Make sure no one pressed the Cancel key while your job was printing. 3 Check the message window to see if the cassette you are using needs more media.
.DQML 2SWLRQ .LW 3UREOHPV ([WHUQDO 6&6, +DUG 'LVN 1RW 2Q /LQH If DISK ONLINE does not appear on the start-up or status page, check the hard disk cable connections to the hard disk and to the SCSI interface port on the back of the printer. (See your hard disk documentation for more information.) Is the hard disk turned on? Check that the Power indicator is on. Did you turn on the hard disk before you turned on the printer. Always turn the hard disk on first, and then turn the printer on.
.DQML 2SWLRQ .LW 3UREOHPV Did the printer run out of memory while downloading Kanji fonts? If you experience memory problems when downloading Kanji fonts, then you can do one of the following to increase printer memory: Add 4 MB more printer memory. Decrease the number of fonts that you are downloading. When downloading a large number of fonts, packet them in smaller groups for downloading. (For example, instead of downloading four fonts at one time, download two).
3ULQW 4XDOLW\ 3UREOHPV Did you correctly configure the printer? See chapter 4, “Software,” of the Options manual for complete printer configuration information. &DQ W $FFHVV WKH .DQML )LOH 7KURXJK
3ULQW 4XDOLW\ 3UREOHPV 2 Check that there is enough toner in the printer. If the TONER LOW message appears in the message window, remove the toner cartridge and gently rock it from side to side to redistribute the toner. Then reinsert the cartridge and try printing again. 3 If the message remains on, replace the toner cartridge. 4 Place a service call to your QMS vendor. 3DSHU -DPV $OZD\V 2FFXU 1 Check that the media does not exceed the media limit mark.
,PDJH 'HIHFWV ,PDJH 'HIHFWV The following list includes several image defects with possible solutions. Try the solutions in the sequence given. If the solutions listed don’t solve the problem, place a service call to your QMS vendor. See the next section in this chapter, “Placing a Service Call.” :KLWH RU /LJKW /LQHV 1 Remove the toner cartridge and gently rock it from side to side as you would before installing a new cartridge. This redistributes toner inside the cartridge. Reinstall the cartridge.
3ODFLQJ D 6HUYLFH &DOO 2 Remove the toner cartridge and gently rock it from side to side as you would when installing a new cartridge. This redistributes toner inside the cartridge. Then, reinstall the cartridge. 3 If steps 1 and 2 do not solve the problem, install a new toner cartridge. 6WDLQ $ORQJ WKH (GJH RI WKH 3DJH Install a new toner cartridge. 6WDLQV RQ WKH %DFN RI WKH 3DJH The media path may be dirty. Clean the media path area. See chapter 4, “Printer Care,” for more information.
3ODFLQJ D 6HUYLFH &DOO Before calling, be sure you have the answers to these questions handy to help our technicians serve you more quickly: 1 What is your printer model and serial number? 2 What kind of host computer do you have? 3 What operating system do you have and what version? 4 What interface are you using and what protocol? 5 What application are you using? 6 What is the emulation of the file you're trying to print? In what emulation mode is the port? 7 What is the firmware revision
&URZQ9LHZ 3ULQWHU :HE 3DJH ,Q 7KLV &KDSWHU “Setting up the Printer Web Page” on page 7-3 “Setting Up Your Browser Software” on page 7-3 “Printer Home Page” on page 7-9 “Web Page Help System” on page 7-29
,QWURGXFWLRQ ,QWURGXFWLRQ QMS CrownView is a printer-based application using the World Wide Web portion of the Internet as a framework for the QMS 2425/2425 TURBO Print System. This feature allows you to monitor printer consumables as well as access information that is not normally available only by printing a status page.
6HWWLQJ XS WKH 3ULQWHU :HE 3DJH 6HWWLQJ XS WKH 3ULQWHU :HE 3DJH Setting up the printer web page to run on your intranet involves two basic steps: Assigning a name to your printer Setting up the “no proxy” preferences in your browser software $VVLJQLQJ D 3ULQWHU 1DPH The printer web page can be accessed only through the assigned name of the printer or the IP address. It is more convenient for you to use a name than the address.
6HWWLQJ XS WKH 3ULQWHU :HE 3DJH 3 Select the Proxies tab in the dialog box. 4 Select the Manual Proxy Configuration radio button and press the View... button.
6HWWLQJ XS WKH 3ULQWHU :HE 3DJH 5 » In the No Proxy For: text box, type a comma after the last entry and then type the printer name or the IP address of your QMS 2425/2425 TURBO. Note: The printer name is entered in the network protocol menu that you are using. The default name is the model number of the printer. See your CrownNet documentation for more information on naming your printer. 6 Choose OK.
6HWWLQJ XS WKH 3ULQWHU :HE 3DJH 7 Enter the printer name or IP address in the Go to: URL address box to access the printer home page. )RU ,QWHUQHW ([SORUHU 1 Start your web browser. 2 Access the View menu and choose Options. 3 Select the Connection tab on the dialog box.
6HWWLQJ XS WKH 3ULQWHU :HE 3DJH » 4 Click the Settings button to display the Proxy Settings dialog box. 5 In the Exceptions text box, type a comma after the last entry and then type the printer name or the IP address. Note: The printer name is entered in the network protocol menu that you are using. The default name is the model number of the printer. See your CrownNet documentation for information on changing the printer name. 6 Click OK.
6HWWLQJ XS WKH 3ULQWHU :HE 3DJH 7 Now you should be able to enter the printer name in the URL address box to access the printer home page.
3ULQWHU +RPH 3DJH 3ULQWHU +RPH 3DJH The Home Page is the starting point for all access to the printer web pages. On this page you will find hotlinks to all of the supporting web pages for your printer. +RWOLQNV 3URGXFW 3ULQWHU 1DPH &RQILJXUDWLRQ ,QIRUPDWLRQ 3ULQWHU *UDSKLF +RWOLQNV The printer home page provides the following information. Product Name Identifies the particular printer that you are browsing. This printer is pictured in the graphic with all installed paper handling options.
3ULQWHU +RPH 3DJH Printer Name Shows the name you have assigned to your printer. The default printer name is the same as the product name. Configuration Menu: Administration/ Communications/Networkx/CrownNet/NetWare/ Printer Name menu or the Administration/ Communications/Networkx/CrownNet/ LanManager/Printer Name menu Current Status Echoes the status message in the printer control panel message window. Configuration Menu: No equivalent Resolution Identifies the resolution and halftone.
3ULQWHU +RPH 3DJH 2SHUDWRU &RQWURO The Operator Control hotlink on the home page jumps to the Operator Control page. This page contains a form which allows you to configure settings in your printer. » Note: The Operator Control page is password protected. If a password is enabled for the Operator Control menu (Installation/Use Operator Pwd menu), you must enter the password before you can view this page. After you make your choices, choose the Submit button to make them take effect.
3ULQWHU +RPH 3DJH The Operator Control page contains the following options. For complete information on any options see chapter 4, “Printer Configuration,” of the Reference manual. Copies Allows you to enter the number of copies to print. Configuration Menu: Operator Control/Copies Duplex Allows you to set duplexing to Off, On, or Tumble. Configuration Menu: Operator Control/Duplex Collation Allows you to turn collation Off or On.
3ULQWHU +RPH 3DJH Accounting Setup Mode Allows you to select Disable or Enable print job accounting. Configuration Menu: Operator Control/ Accounting/Mode Disk Space (KB) Allows you to set the available disk space for job accounting. Configuration Menu: Operator Control/Disk Space Reset Accounting Allows you to erase the accounting files and recreate them using the current file size.
3ULQWHU +RPH 3DJH *HQHUDO 6HWWLQJV The General Settings hotlink takes you to the General Settings page.
3ULQWHU +RPH 3DJH This information can be viewed to show you the status of the printer, but it cannot be changed. To change these settings you must access the printer’s configuration through the control panel of the printer, a remote or local console, or CrownAdmin 3. 3ULQWHU 6HWWLQJ This table provides you with data relative to the settings of the printer. Compatibility Level Identifies the PostScript emulation level. Do Start-up Page Identifies whether the printer start-up page is turned on or off.
3ULQWHU +RPH 3DJH Tumble Duplex Identifies whether duplex print jobs are to print so they can be bound at the top edge (flip-chart style). Configuration Menu: Operator Control/Duplex/ Tumble Duplex Default Chaining Identifies whether tray chaining is enabled or disabled. Tray chaining allows the printer to draw media from another input source with either the same or any size and type of media (dependent on the choice selected) automatically when the first input source empties.
3ULQWHU +RPH 3DJH Resolution Identifies the printer resolution. Configuration Menu: Administration/Engine/Def. Resolution Multi-Res Identifies whether the Multi-Res board is installed. Configuration Menu: No equivalent &RPPXQLFDWLRQ 6HWWLQJV ,QSXW %XIIHU 6L]HV This hotlink displays a screen that shows the communications settings of the printer. Serial IF Identifies the settings for the optional serial interface.
3ULQWHU +RPH 3DJH Upper Identifies the size paper currently installed in the upper tray. Configuration Menu: No equivalent Lower Identifies the size paper currently installed in the lower tray. Configuration Menu: No equivalent Optional Identifies the size paper currently installed in the optional high-capacity input paper deck. Configuration Menu: No equivalent 2SWLRQV Duplexer Installed Tells you if the duplexer is installed.
3ULQWHU +RPH 3DJH Display List Shows the size (in KB) of the Display List, also known as K Mem Display. This client stores compressed representations, or blocks, of the pages to be printed. Configuration Menu: Administration/Memory/ Manual/Config/K/Mem Display Font Cache Shows the size (in KB) of the Font Cache, also known as K Mem for PS Fonts. This memory client stores bitmapped representations of previously scaled PostScript fonts.
3ULQWHU +RPH 3DJH Emulation Temp Shows the size (in KB) of the Emulation Temporary client. This client is used by nonPostScript emulations for storing downloaded (soft) fonts, forms, or macros. Configuration Menu: Administration/Memory/ Manual Config/K Mem Emulation Temp Disk Cache Shows the size (in KB) of the Disk Cache. This memory client stores frequently used data in system memory instead of continually storing and retrieving it from a hard disk.
3ULQWHU +RPH 3DJH 7LPHRXWV This hotlink provides the status on established timeouts. Wait Timeout Shows the maximum number of seconds the PostScript emulation waits for incoming data. Configuration Menu: Administration/ Communications/Timeouts/PS Wait TImeout Job Timeout This shows the maximum number of seconds the printer processes a print job before it ends the job.
3ULQWHU +RPH 3DJH 3ULQWHU -REV The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. This page contains information about the current jobs the printer is processing and information on the previous five jobs printed. 3UHYLRXV -RE 6WDWXV Job &XUUHQW -RE 6WDWXV Indicates the job number of the current print jobs and up to five previous print jobs. Configuration Menu: No equivalent. Status Indicates the status of each job.
3ULQWHU +RPH 3DJH Prio[rity] Shows the priority of each job. Configuration Menu: No equivalent Owner Shows the name of the owner of each current job. Configuration Menu: No equivalent Title Shows the title of each job. Configuration Menu: No equivalent Interface Identifies the interface over which the job was sent to the printer. Configuration Menu: No equivalent Sheet Shows the number physical sheets of media printed for each job.
3ULQWHU +RPH 3DJH &RQVXPDEOH 6WDWXV The Consumable Status hotlink on the home page jumps to the Consumable Status page. This page contains information about the level of usage of all of the printers’ consumables. &RQVXPDEOH 6WDWXV 6FDOHV » Note: The scale used is a percentage and does not indicate the number of pages printed. Consumable Name(s) Shows the name of the consumable; for example, Multipurpose (tray), Optional (lower cassette), Toner, and Face-up (output).
3ULQWHU +RPH 3DJH Consumable Max Number Shows the maximum capacity of the consumable (100%); for example, 500 sheets. Configuration Menu: No equivalent Consumable Descriptions Provides more information about the consumables; for example, A4 (paper), black (toner). Configuration Menu: No equivalent Consumable Usage Bar Shows the remaining amount of the consumable (in percentages).
3ULQWHU +RPH 3DJH 6\VWHP 6XSSRUW 3DJH The System Support hotlink on the home page jumps to the System Support page. This page can be used to set up internal support for the printer as well as to link to the QMS web site. 6XSSRUW )RUP 'DWD Once you have made the desired changes, choose Select. If you need assistance, contact A text box for entering the name of a local expert Printer Help URL A text box for entering the Printer Help URL.
3ULQWHU +RPH 3DJH Contact Number A text box for entering a local or QMS contact number Configuration Menu: No equivalent QMS Corporate URL The QMS corporate URL (web address) Configuration Menu: No equivalent &URZQ9LHZ 3ULQWHU :HE 3DJH
3ULQWHU +RPH 3DJH 406 ,QF 3DJH The QMS, Inc. hotlink on the home page jumps to the QMS web site configured on the System Support page (QMS Corporate URL). From the QMS web site you can access information about other QMS printers, contact information, a FAQ database, printer manuals, and online performance support. /RFDO 2QOLQH +HOS 3DJH The Local Online Help hotlink on the home page jumps to any help information that has been configured on the System Support page (Printer Help URL).
:HE 3DJH +HOS 6\VWHP web site set up on your local intranet. You can also configure this to jump to the QMS online performance support information for your QMS print system. :HE 3DJH +HOS 6\VWHP Your printer web page is supported with help and support tools located at the QMS web site. When you click on the Help button on the printer home page you will be linked to an HTML page located at the QMS web site. From here you can link to topic which applies to your specific problem.
$ 406 &XVWRPHU 6XSSRUW ,Q 7KLV $SSHQGL[ Sources of customer support on page A-2 QMS world-wide offices on page A-5
6RXUFHV RI 6XSSRUW 6RXUFHV RI 6XSSRUW Several sources of help and information are available, depending on the type of help you need:
6RXUFHV RI 6XSSRUW 7KH 406 &RUSRUDWH %XOOHWLQ %RDUG 6\VWHP The QMS Corporate Bulletin Board System (BBS) contains technical support notes, application notes, drivers, patches, and utilities, and you may leave technical questions not requiring an immediate response on electronic mail for the Sysop (System Operator). The bulletin board [(334) 633-3632] operates at 1200, 2400, 9600, and 14400 baud, 8 data bits, no parity, 1 stop bit, with XMODEM, YMODEM, and ZMODEM capabilities.
6RXUFHV RI 6XSSRUW 406 &XVWRPHU 5HVSRQVH &HQWHU &5& You can contact the QMS Customer Response Center (CRC) in three different ways: Telephone—You can call the CRC at (334) 633-4500 (US) Monday–Friday, 7:00 am–6:00 pm, Central Time.
406 :RUOG ZLGH 2IILFHV 406 :RUOG ZLGH 2IILFHV 406 8QLWHG 6WDWHV DQG /DWLQ $PHULFD General Contact 1 (334) 633-4300 Fax 1 (334) 633-4866 Email info@qms.com Internet http://www.qms.com Customer Response Center (CRC) Technical Assistance 1 (334) 633-4500 7:00 am–6:00 pm Central Time Fax 1 (334) 633-3716 Internet http://www.qms.
406 :RUOG ZLGH 2IILFHV 406 LQ -DSDQ General Contact (+81)- 3 3779-9600 Fax (+81)-3 3779-9650 Internet http://www.qmsj.co.jp 406 LQ /DWLQ $PHULFD General Contact Cra 43 DD#8-42 Officina 201 Medellin, Colombia (+57) (4) 312 13 70 Fax (+57) (4) 268 92 97 406 (XURSH $XVWUDOLD Anitech Sydney Business & Tech.
,WDO\ Via della Repubblica 56 43100 Parma Italy (+39) 52–1231 998 Fax (+39) 52–1232 902 1RUGLF Arenavägen 41, 6th floor 121 77 Johanneshov Sweden, Finland, Sweden Norway, and (+46) 8–600 01 30 Denmark Fax (+46) 8–600 01 33 6RXWK $IULFD 6SDLQ 8.
,QGH[ $ ADF Jams 6-36 Adjusting Cassette Media Size 2-4 Advanced printing features Memory 3-3 All pages don’t print 6-54 % Blank pages 6-53 Browser software Setting up 7-3 Bulletin board, QMS A-3 & Cable Removing 4-10 Call for service 6-9 Cancel key 3-14 Cancelling a print job 3-14 Cancelling job 3-14 Status message 6-4 Cassette Removing 4-10 Chunk collation 3-11 Cleaning the printer 4-3 Cleaning guidelines 4-4 Cleaning the inside 4-5, 4-6, 4-8 Cleaning the outside 4-4 Collation Advantages 3-12 Chunk 3-
Current memory 7-18 Manual proxy 7-4 Consumable status Hotlink 7-24 Control panel Cancel key 3-14 Control panel messages 6-2 Conventions, typographic 1-4 CrownCopy Jams 6-36 Troubleshooting 6-47 Understanding LED’s 6-47 CrownNet problems 6-52 Current memory Configuration 7-18 Customer Response Center (CRC), QMS A-4 Customer support, QMS A-2 ' Dark image 6-59 Data indicator Stays lit 6-49 Will not light 6-17 Disk problems External hard disk not on line 6-55 Internal hard disk not on line 6-54 Documentation
Image defects 6-59 Initializing Status message 6-5 Input bin chaining 3-9 Input buffer sizes Hotlink 7-17 Installation Toner cartridge 2-29 Internal hard disk Not on line 6-54 Internet A-3 Jam LED, CrownCopy 6-47 Jams Clearing 6-35 Duplexer 6-26 Envelope feeder 6-21 Left cover and fixing area 6-30 Locations 6-19 Multipurpose tray 6-24 Paper deck 6-31 Paper pick-up area 6-25 Preventing 2-2 Scanner ADF 6-36 Top cover area 6-33 Upper and lower cassettes 6-25 .
Paper stacking Face-up 2-14 Parallel port 6-10 Testing communication 6-10 PC Testing parallel port 6-10 Testing serial port 6-12 PostScript operators showpage 6-11 Power LED Will not light 6-16 Power LED, CrownCopy 6-47 Preventing paper jams 2-2 Print density 5-3 Print job Cancelling 3-14, 3-16 Print problems 4-2 Print quality problems 6-57 Printer Blank pages 6-53 Cleaning 4-2 Handling 4-2 Lifting 4-3 Problem checklist 6-16 Resets 6-50 Will not print 6-17 Printer home page 7-9 Printer jobs Hotlink 7-22 Pri
Placing 6-60 Service messages 6-2, 6-8 Setting up Browser software 7-3 Printer web page 7-3 Shipping, printer 4-10 Replacement packaging 4-10 RMA number 4-10 showpage operator (PostScript) 6-11 Smears 6-60 Software Macintosh 6-50 PC 6-15 Stain 6-60 Start-up page Will not print 6-49 Status Error 6-2 Status message Cancelling job 6-4 Idle 6-5 Initializing 6-5 Printing status 6-6 Test print 6-7 Waiting for idle 6-8 Waiting on input end job 6-8 Warming up 6-8 Status page Printing 3-13 Selecting the status page
