HP EliteBook 2570p Notebook PC Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 7 Display ................................................................................................................................... 7 Buttons and fingerprint reader (select models only) ...........................................
Grounding guidelines .............................................................................................. 38 Electrostatic discharge damage .................................................................. 38 Packaging and transporting guidelines ........................................ 40 Component replacement procedures ........................................................................................ 42 Service tag .........................................................................
6 Specifications ............................................................................................................... 104 Computer specifications ........................................................................................................ 104 12.5-inch SGA display specifications ..................................................................................... 105 Hard drive specifications .............................................................................................
viii
1 Product description Category Description Product Name HP EliteBook 2570p Notebook PC Processors ● Intel® Dual Core® i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600MHz FSB, 4.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.
Category Description Hard drive Support for 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Support for the following hard drives: Solid-state drive ● 750-GB, 7200-rpm, 9.5-mm ● 500-GB, 7200-rpm, 7.0-mm self-encrypting drive (SED) ● 500-GB, 7200-rpm, 7.0-mm ● 320-GB, 7200-rpm, 7.
Category Description Wireless Integrated wireless personal area network (WPAN) option by way of Bluetooth 4.0 enhanced data rate (EDR) module Support for no WPAN option Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter ● Broadcom 43228 802.
Category Description Ports ● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack ● Battery connector ● DisplayPort 1.1 ● Docking connector ● eSATA/USB 3.0 combo port ● HP Smart AC adapter ● RJ-45 (Ethernet) ● RJ-11 (modem) ● USB 3.0 port ● USB 2.0 charging port ● VGA (Dsub 15-pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and auto-detection for correct output to wide-aspect vs.
Category Description Security Support for security cable lock Support for fingerprint reader and no fingerprint reader option Support for Trusted Platform Module (TPM) 1.
Category Description Certified: ● Microsoft WHQL ● SuSE Linux Enterprise 64-bit Service Pack 2 Web-only support: Serviceability 6 Chapter 1 Product description ● Windows XP Pro 32-bit ● Windows 7 Enterprise 64- and 32-bit ● Windows 7 Ultimate 64- and 32-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Keyboard ● Memory module ● Solid-state drive ● WLAN module ● WWAN module
2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs (select models only). (2) WWAN antennas (2)* Send and receive wireless signals to communicate with WWANs (select models only). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use.
Item Component Description (5) Webcam (select models only) Records video and captures still photographs. To use the webcam, select Start > All Programs > Communication and Chat > HP Webcam. (6) Keyboard light Provides light for the keyboard. (7) Keyboard light button and ambient light sensor Turns on the keyboard light and automatically adjusts the display brightness based on the lighting conditions in your environment. *The antennas are not visible from the outside of the computer.
Buttons and fingerprint reader (select models only) Item Component Description (1) Power button ● When the computer is off, press the power button to turn on the computer. ● When the computer is on, press the power button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the power button briefly to exit Sleep. ● When the computer is in Hibernation, press the power button briefly to exit Hibernation.
Item Component Description (3) Web browser button Opens the default Web browser. (4) Volume mute button Mutes and restores speaker sound. (5) Fingerprint reader (select models only) Allows a fingerprint logon instead of a password logon. Keys NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) esc key Displays system information when pressed in combination with the fn key.
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Num lock light White: Num lock is on. (3) Wireless light ● White: An integrated wireless device, such as a WLAN device, a WWAN device, and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Off: The computer is off or in Hibernation.
TouchPad 12 Item Component Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on or off. (4) TouchPad zone Moves the pointer and selects or activates items on the screen. (5) Left TouchPad button Functions like the left button on an external mouse.
Front Item Component Description (1) Wireless light ● White: An integrated wireless device, such as a WLAN device, a WWAN device, and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. ● White: Power is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● White: A battery is close to full charge capacity. ● Amber: A battery that is the only available power source has reached a low battery level.
Left side Item Component Description (1) Power connector Connects an AC adapter. (2) RJ-45 (network) jack Connects a network cable. The RJ-45 jack has two activity indicator lights. Amber: Activity is occurring on the network. ● Green: The network is connected. (3) RJ-11 (modem) jack (select models only) Connects a modem cable. (4) Optical drive Reads and writes (select models only) to an optical disc. (5) Optical drive light ● On: The optical drive is being accessed.
Rear Item Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) USB port Connects an optional USB device. (3) USB 3.0 port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device and provides enhanced USB power performance for USB 3.0 devices.
Right side Item Component Description (1) ExpressCard slot Supports optional 34-mm ExpressCards. (2) Media Card Reader Supports MultiMediaCard and Secure Digital (SD) Card digital card formats. (3) Audio-out (headphone) jack/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.
Bottom Item Component Description (1) Service cover Contains the hard drive, the WLAN module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Item Component Description (6) Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 18 (7) Bluetooth module compartment Holds the Bluetooth device. (8) Speaker Produces sound.
3 Illustrated parts catalog 19
Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 44 for battery removal instructions. 20 Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
Computer major components Computer major components 21
22 Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 26.
Item Component Spare part number For use in Turkey 696693-141 For use in the United Kingdom and Singapore 696693-031 For use in the United States 696693-001 (3) RTC battery (includes cable and double-sided adhesive) 665733-001 (4) Top cover (includes TouchPad and TouchPad cable): NOTE: The TouchPad cable is also available in the Cable Kit, spare part number 651384-001.
Item (15) (16) Component Spare part number Latch Kit (not illustrated, includes battery release latch assembly components and service cover release latch assembly components) 685505-001 Rubber Kit (not illustrated, includes base enclosure and display bezel screw covers) 651382-001 Battery (Li-ion): 9-cell, 100-Wh, 3.00-Ah 632423-001 6-cell, 62-Wh, 2.80-Ah 632421-001 6-cell, 55-Wh, 2.80-Ah 632419-001 3-cell, 31-Wh, 2.80-Ah 632417-001 Modem module (56k v.
Item Component Spare part number 320-GB, 7200-rpm, 9.
Display assembly subcomponents 26 Item Component (1) Display bezel: Spare part number For use on computer models equipped with a webcam 685411-001 For use on computer models not equipped with a webcam 685412-001 Chapter 3 Illustrated parts catalog
Item Component Spare part number (2) 12.
Cable Kit Item 28 Component Spare part number Cable Kit, includes: 651384-001 (1) Bluetooth module cable (2) Modem module cable Chapter 3 Illustrated parts catalog
Mass storage device Item Description Spare part number (1) Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws): 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.
Plastics Kit Item 30 Component Spare part number Plastics Kit, includes: 651376-001 (1) Optical drive bay space saver (2) ExpressCard slot space saver (3) RJ-11 jack plug Chapter 3 Illustrated parts catalog
Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (PFC, RC/V, EM, 3-wire) 693710-001 65-W HP Smart AC adapter (non-PFC, RC/V, 3-wire) 693711-001 65-W HP Travel AC adapter (non-PFC, 3-wire) 693716-001 Computer carrying case: HP basic carrying case 455084-001 HP essential nylon carrying case 612757-001 HP professional slim top-load carrying case 592923-001 Computer lock: HP keyed cable lock 626729-002 HP notebook combination lock 591699-001 Computer mouse:
Component Spare part number For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 Screw Kit 685416-001 Sequential part number listing 32 Spare part number Description 390632-001 HP USB/PS2 2-button optical mouse 434594-001 HP USB optical travel mouse 455084-001 HP basic carrying case 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.
Spare part number Description 628824-001 Modem module (56k v.92 MDC data/fax, does not include cable) NOTE: The modem module does not include a cable. The modem module cable is included in the Cable Kit, spare part number 651384-001. See Cable Kit on page 28 for more Cable Kit information. 631954-001 Intel Centrino Advanced-N 6205 WLAN module 632417-001 3-cell, 31-Wh, 2.80-Ah, Li-ion battery 632419-001 6-cell, 55-Wh, 2.80-Ah, Li-ion battery 632421-001 6-cell, 62-Wh, 2.
Spare part number Description 670034-001 8-GB memory module (PC3, 12800, 1600-MHz) 675791-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 675793-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 675794-001 Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter 680645-001 Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material) 681952-001 Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.
Spare part number Description 685415-001 Display enclosure 685416-001 Screw Kit 685417-001 Display Cable Kit (includes display panel cable and webcam/microphone cable) 685418-001 Display Screw Kit 685419-001 DVD-ROM Drive 685502-001 DVD±RW Double-Layer with SuperMulti Drive 685503-001 Smart Card reader assembly (includes Smart Card reader cable and function LED board cable) 685504-001 12.
36 Spare part number Description 696693-161 Keyboard with pointing stick for use in Latin America (includes keyboard cable and pointing stick cable) 696693-171 Keyboard with pointing stick for use in Saudi Arabia (includes keyboard cable and pointing stick cable) 696693-201 Keyboard with pointing stick for use in Brazil (includes keyboard cable and pointing stick cable) 696693-211 Keyboard with pointing stick for use in Hungary (includes keyboard cable and pointing stick cable) 696693-251 Keyboa
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 67 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers.
Item Component Description (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are rubber pads that are heat-staked to the base enclosure in the locations illustrated below.
Battery Description Spare part number 9-cell, 100-Wh, 3.00-Ah 632423-001 6-cell, 62-Wh, 2.80-Ah 632421-001 6-cell, 55-Wh, 2.80-Ah 632419-001 3-cell, 31-Wh, 2.80-Ah 632417-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
SIM NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Service cover Description Spare part number Service cover 685400-001 Before removing the service cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 44).
Memory module NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) 670034-001 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 652972-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module. The bottom slot houses the primary memory module. Reverse this procedure to install a memory module. Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 693306-001.
2. Release the Bluetooth module cable (2) from the clip and routing channel built into the speaker assembly. 3. Lift and rotate the front edge of the Bluetooth module (1) until it disengages from the clip built into the speaker assembly. 4. Disconnect the Bluetooth module cable (2) from the Bluetooth module. 5. Remove the Bluetooth module (3). Reverse this procedure to install a memory module.
Speaker assembly Description Spare part number Speaker assembly (includes cable) 651377-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Optical drive NOTE: The optical drive spare part kit includes the optical drive bezel and optical drive bracket. Description Spare part number DVD±RW Double-Layer with SuperMulti Drive 685502-001 DVD-ROM Drive 685419-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. Description Spare part number 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-mm 634862-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector adapter, and screws) 651380-001 Before removing the hard drive, follow these steps: 1. Turn off the computer.
3. Remove the hard drive (3) by lifting it straight up and away from the computer. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector adapter (1) from the hard drive. c. Remove the four Phillips PM3.0×3.3 screws (2) that secure the hard drive bracket to the hard drive. d. Remove the hard drive bracket (3) from the hard drive.
Reverse this procedure to reassemble and install the hard drive. Fan Description Spare part number Fan (includes cable) 651378-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the fan (3). Reverse this procedure to install the fan. WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP hs2350 HSPA+ Mobile Broadband Module 668969-001 Before removing the WWAN module, follow these steps: 1. Turn off the computer.
4. Remove the battery (see Battery on page 44). 5. Remove the service cover (see Service cover on page 46). Remove the WWAN module: 1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module. NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.
2. Remove the two Phillips PM2.0×3.0 screw (2) that secures the WWAN module to the base enclosure. (The WWAN module tilts up.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
WLAN module Description Spare part number Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter 675794-001 Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter 669832-001 Intel Centrino Advanced-N 6205 WLAN module 631954-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle terminal on the WLAN module.
2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the base enclosure. (The WLAN module tilts up.) 3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Modem module NOTE: The modem module does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 651384-001. Description Spare part number Modem module (56k v.
3. Disconnect the RJ-11 cable (3) from the modem module. 4. Remove the modem module. Reverse this procedure to install the modem module.
For use in country/region Spare part number For use in country/region Spare part number For use in Japan 696693-291 For use in the United Kingdom and Singapore 696693-031 For use in Latin America 696693-161 For use in the United States 696693-001 Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Insert a screw driver or similar thin tool into the keyboard release opening in the fan opening, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Open the computer. 7. Lift the rear edge of the keyboard until the keyboard rests at an angle, and then swing the top edge of the keyboard up and forward (1) until it rests upside down on the palm rest. 8.
10. Remove the keyboard (6). Reverse this procedure to install the keyboard. RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 665733-001 Before removing the RTC battery, follow these steps: 66 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Detach the RTC battery (2) from the system board. (The RTC battery is attached to the system board with double-sided adhesive.) 3. Remove the RTC battery. Reverse this procedure to install the RTC battery.
Base enclosure Description Spare part number Base enclosure (includes 4 rubber feet, battery release latch assembly, service cover release latch assembly, and replacement thermal material) 685403-001 Before removing the base enclosure, follow these steps: 68 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Remove the base enclosure: 1. Release the ZIF connectors to which the following cables are attached, and then disconnect the corresponding cables from the system board: (1) Power button board cable (2) Fingerprint reader board cable (3) Function board cable 2. Close the computer. 3. Turn the computer upside down, with the battery bay toward you.
70 4. Remove the four Torx TM2.5×8.0 screws that secure the base enclosure to the computer. 5. Remove the three rubber screw covers in the front corners (1) and the right side (2) of the base enclosure. The rubber screw covers are included in the Rubber Kit, spare part number 651382-001. 6. Remove the five Torx TM2.5×8.0 screws (3) that secure the base enclosure to the computer.
7. Remove the following screws that secure the base enclosure to the computer: (1) Three Phillips PM2.0×7.6 screws (two on the front edge of the computer and one in the middle of the computer) (2) Two Phillips PM2.0×3.6 screws in the optical drive bay (3) Three Phillips PM2.0×3.6 screws in the battery bay 8. Lift the rear edge of the base enclosure (1), and then swing the base enclosure up and forward until the base enclosure detaches from the computer.
9. Remove the base enclosure (2) from the computer. 10. Remove the base enclosure. NOTE: When replacing the base enclosure, thoroughly clean the thermal pad material from the surfaces of the PCH chip (1) and the base enclosure (2). All base enclosure and system board spare part kits include replacement thermal pad material. Reverse this procedure to install the base enclosure.
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use in all countries and regions except the People's Republic of China: 685404-001 For use only in the People's Republic of China: 692857-001 Before removing the system board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Remove the system board: 74 1. Remove the ExpressCard slot space saver (1). 2. Release the ZIF connector (2) to which the Smart Card reader assembly cable is connected, and then disconnect the Smart Card reader assembly cable (3) from the system board. 3. Release the tape (4) that secures the display panel cable to the system board, and then disconnect the display panel cable (5) from the system board. 4. Release the display panel cable from the clip (6) built into the right display hinge. 5.
8. Remove the system board (3) by sliding it up and to the left at an angle. 9. Remove the system board. Reverse this procedure to install the system board. Heat sink Description Spare part number Heat sink (includes replacement thermal material) 685508-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
g. WWAN module (see WWAN module on page 55) h. Modem module (see Modem module on page 62) i. Keyboard (see Keyboard on page 63) j. Base enclosure (see Base enclosure on page 68) k. System board (see System board on page 73) Remove the heat sink: 1. 76 Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1) that secure the heat sink to the system board.
2. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
Reverse this procedure to install the heat sink. Processor Description Spare part number Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 4.0MB L3 cache, 35 W) 681954-001 Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz FSB, 3.0MB L3 cache, 35 W) 681953-001 Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz FSB, 3.0MB L3 cache, 35 W) 681952-001 Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.
Remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click. 2. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 685410-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the fingerprint reader board and cable (3). Reverse this procedure to install the fingerprint reader board. Top cover NOTE: The top cover spare part kit includes the TouchPad and TouchPad cable. The TouchPad cable is also available in the Cable Kit, spare part number 651384-001.
c. Speaker assembly (see Speaker assembly on page 50) d. Optical drive (see Optical drive on page 51) e. Hard drive (see Hard drive on page 52) f. Fan (see Fan on page 54) g. WWAN module (see WWAN module on page 55) h. Modem module (see Modem module on page 62) i. Keyboard (see Keyboard on page 63) j. Base enclosure (see Base enclosure on page 68) k.
3. Swing the display hinges (2) up and back until the top cover is free for removal. 4. Slide the top cover forward (3). 5. Remove the top cover (4). Reverse this procedure to install the top cover. Function button board Description Spare part number Function button board (includes cable) 685409-001 Before removing the function button board, follow these steps: 1. Turn off the computer.
d. Optical drive (see Optical drive on page 51) e. Hard drive (see Hard drive on page 52) f. Fan (see Fan on page 54) g. WWAN module (see WWAN module on page 55) h. Modem module (see Modem module on page 62) i. Keyboard (see Keyboard on page 63) j. Base enclosure (see Base enclosure on page 68) k. System board (see System board on page 73) l. Top cover (see Top cover on page 81) Remove the function button board: 1. Position the top cover with the top edge toward you. 2.
Power button board Description Spare part number Power button board (includes cable) 685408-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
5. Remove the power button board (4) and cable by sliding it up and to the left at an angle. Reverse this procedure to install the power button board. Smart Card reader assembly Description Spare part number Smart Card reader assembly (includes Smart Card reader cable and function LED board cable) 685503-001 Before removing the Smart Card reader assembly, follow these steps: 86 1. Turn off the computer.
f. Fan (see Fan on page 54) g. WWAN module (see WWAN module on page 55) h. Modem module (see Modem module on page 62) i. Keyboard (see Keyboard on page 63) j. Base enclosure (see Base enclosure on page 68) k. System board (see System board on page 73) l. Top cover (see Top cover on page 81) Remove the Smart Card reader assembly: 1. Release the function LED board (1) from the clips built into the top cover. 2.
5. Slide the Smart Card reader assembly (2) to the right to release it from the clips built into the top cover, and then remove the Smart Card reader assembly (3). 6. If it is necessary to replace the function LED board, release the ZIF connector to which the function LED board cable is connected, and then disconnect the function LED board cable (1) from the function LED board. 7. Remove the function LED board (2). The function LED board is available using spare part number 685509-001.
Display assembly subcomponents NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. To access the display assembly subcomponents, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
b. Remove the display bezel (4). The display bezel is available using spare part numbers 685411-001 (for use on computer models equipped with a webcam) and 685412-001 (for use on computer models not equipped with a webcam). 2. If it is necessary to replace the display panel: a. 90 Remove the four Phillips PM2.5×5.0 screws (1) and the two Phillips PM2.0×2.5 screws (2) that secure the display panel to the display enclosure.
b. Lift the top edge of the display panel and swing it up and forward until it rests at an angle. c. Release the adhesive support strip (1) that secures the display panel cable to the display panel. d. Detach the display panel cable (2) from the surface of display panel. (The display panel cable is attached to the display panel with double-side adhesive.
e. Disconnect the display panel cable (3) from the display panel. f. Remove the four Phillips PM2.0×3.6 screws (1) that secure the display panel to the display hinge brackets. g. Remove the display panel (2). The display panel is available using spare part number 685504-001.
3. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module and microphone module with caution. These modules have a thin profile and are susceptible to damage when not handled carefully. a. Remove the webcam/microphone module shield (1) from the webcam/microphone module and display enclosure. (The webcam/microphone module shield is attached to the webcam/ microphone module and display enclosure with double-sided tape.) b.
c. Remove the display hinge covers (3) from the display hinges. The display hinges are included in the Display Hinge Kit, spare part number 685414-001. The display hinge covers and display hinge caps are included in the Display Hinge Cover Kit, spare part number 685405-001. 5. 94 If it is necessary to replace the display clutch cover: a. Remove the three Phillips PM2.0×3.6 screws (1) that secure the display clutch cover to the display enclosure. b.
c. Release the wireless antenna cables (3) and display panel cable (4) from the display clutch cover, making note of the locations of the display cable guides (5) at the left and right ends of the display clutch cover. d. Remove the display clutch cover. The display clutch cover is included in the Display Hinge Cover Kit, spare part number 685405-001. 6. If it is necessary to replace the display panel cable: a. Disconnect the display panel cable (1) from the webcam/microphone module. b.
c. Remove the display panel cable (3). The display panel cable is included in the Display Cable Kit, spare part number 685417-001. 7. 96 If it is necessary to replace the WLAN antenna cables and transceivers: a. Detach the WLAN antenna transceivers (1) from the display enclosure. (The WLAN antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the WLAN antenna cables from the clips (2) and routing channels built into the display enclosure.
c. 8. Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 685506-001. If it is necessary to replace the WWAN antenna cables and transceivers: a. Detach the WWAN antenna transceivers (1) from the display enclosure. (The WWAN antenna transceivers are attached to the display enclosure with double-sided tape.) b.
c. Remove the WWAN antenna cables and transceivers (3). The WWAN antenna cables and transceivers are included in the Antenna Kit, spare part number 685506-001. Reverse this procedure to reassemble and install the display assembly.
5 Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4.
NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing the f1 key. Follow the on-screen instructions to exit this screen.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer. ● Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
6 Specifications Computer specifications Metric U.S. Width 30.52 cm 12.02 in Depth 20.90 cm 8.23 in Height (front to rear) 2.74 to 3.28 cm 1.08 to 1.29 in Weight (equipped with lightest display assembly, one memory module, solid-state drive, webcam, 3-cell battery, and WLAN module) 1.63 kg 3.59 lbs Dimensions Input power Operating voltage and current 18.5 V dc @ 3.5A or 19.5 V dc @ 3.33A – 65W 19 V dc @ 4.74A or 19.5 V dc @ 4.
12.5-inch SGA display specifications Metric U.S. Height 15.70 cm 6.18 in Width 27.80 cm 10.95 in Diagonal 31.80 cm 12.52 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 2.0 W Viewing angle ±65° horizontal, ±50° vertical (typical) 12.
Hard drive specifications 750-GB* 500-GB* 320-GB* Height 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Single track 2.0 ms 1.5 ms 1.
7 Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only) with the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted.
● When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive.
CAUTION: Some Startup Repair options completely erase hard drive contents and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition.
Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 31, 35 ambient light sensor 8 antenna locations 7 removal 96, 97 spare part number 27, 35, 97, 98 Antenna Kit, spare part number 27, 35, 98 audio, product description 2 audio-in jack 16 audio-out jack 16 B base enclosure removal 68 spare part number 23, 34, 68 battery removal 44 spare part numbers 24, 33, 44 battery bay 17 battery light 13 battery release latch 17 Bluetooth module removal 48 spare part number 24, 33, 48 Bluetooth module cable, illustrated 28 Bluetooth
Display Screw Kit, spare part number 27, 35 DisplayPort 16 docking connector 16 docking station, spare part number 31, 34 drive light 13 drives, preventing damage 38 DVD-ROM Drive precautions 38 removal 51 spare part number 23, 29, 35, 51 DVD±RW Double-Layer with SuperMulti Drive precautions 38 removal 51 spare part number 23, 29, 35, 51 E electrostatic discharge 38 equipment guidelines 41 eSATA/USB 2.
microphone module removal 93 spare part number 27, 35, 93 model description 43 model name 1 modem jack 14 modem module removal 62 spare part number 24, 33, 62 modem module cable, illustrated 28 monitor port 15 mouse, spare part numbers 31, 32 mute light 11 N network jack 14 num lock light, location numeric keypad 10 11 O operating system, product description 5 optical drive location 14 product description 2 removal 51 spare part numbers 23, 29, 35, 51 optical drive bay space saver, illustrated 30 optical
T tools required 37 top cover removal 81 spare part numbers 23, 34, 81 TouchPad button 12 TouchPad components 12 TouchPad light 11 TouchPad on/off button 12 TouchPad zone 12 transporting guidelines 40 U USB 3.
