User Guide HP DeskJet 2700 All-in-One series
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Table of contents 1 Printer parts ............................................................................................................................................................................................... 1 Printer overview ........................................................................................................................................................................ 2 Control panel features ........................................................................
5 Print .......................................................................................................................................................................................................... 41 Print using the HP Smart app ............................................................................................................................................... 42 Print from mobile devices ................................................................................................
Regulatory notices ............................................................................................................................................................... 105 Environmental stewardship program ............................................................................................................................... 110 Index .............................................................................................................................................................
vi ENWW
1 ENWW Printer parts ● Printer overview ● Control panel features ● Control panel lights and display icons status ● Print reports from control panel 1
Printer overview ● Top and front view ● Back view Top and front view 2 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Output tray extender (also referred to as the tray extender) 7 Output tray 8 Cartridges 9 Cartridge access door 10 Control panel Chapter 1 Printer parts ENWW
Back view ENWW 1 Power connection 2 USB port Printer overview 3
Control panel features Overview of buttons and lights Feature Description 1 Power button: Turns the printer on or off. 2 Control panel display : Indicates number of copies, wireless status and signal strength, Wi-Fi Direct status, warnings or errors, and ink levels. 3 Ink Alert light: Indicates low ink or cartridge problems. For more information, see Control panel error codes and status on page 91. 4 Cancel button: Stops the current operation.
Feature Description 6 Wireless button: Turns on or off the printer wireless capabilities. Wireless light: Indicates whether the printer is connected to a wireless network. 7 Information button: Prints out a printer information page on its current status. Information light: If the light is blinking in white and the Wi-Fi Direct icon on the display is blinking fast at the same time, press the Information button to confirm a connection.
Icon Description Wireless status icons: Show the status of a wireless connection. The wireless status icons consist of two icons, the Wireless Attention icon ( ) and the Signal Bars icon ( ). Wi-Fi Direct icon: Indicates the current Wi-Fi Direct status. ● If the Wi-Fi Direct icon is on, Wi-Fi Direct is ready for use. ● If the Wi-Fi Direct icon is off, press and hold the Wireless button ( ( ● ) and the Resume button ) together for three seconds to turn it on.
Control panel lights and display icons status Power button light ● Status Description On The printer is on. Off The printer is powered off. Dimmed The printer is in Sleep mode. The printer automatically enters Sleep mode after five minutes of inactivity. Blinking Blinking fast The printer is processing a job. To cancel the job, press the Cancel button ( ). If the cartridge access door is open, close it.
Status Description The light next to the Wireless button and the Signal Bars on the display are blinking together in sync. The printer is in the Wi-Fi Protected Setup (WPS) progress mode. The light next to the Wireless button blinks fast three times and then returns to its prior state. The wireless capability of the printer is disabled. During the wireless setup, the light next to the Wireless button is blinking, the Wireless Attention icon is on, and the Signal Bars are cycling.
Print reports from control panel Printer report Printer Information Page Printer Status Report How to print Description Press the Information button ( Printer Information Page provides a summary of the printer information and its current status. ). Press and hold the Cancel button ( ) for three seconds. Wireless Network Test Report and Network Configuration Page Wireless Quick Start Guide Press the Wireless button ( button ( ) and the Information ) at the same time.
10 Chapter 1 Printer parts ENWW
2 ENWW Load media and paper basics ● Load media ● Load original ● Change the default paper size detected by printer ● Paper basics 11
Load media To load paper 12 1. Raise the input tray. 2. Slide the paper-width guide to the left. 3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops.
4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Lower the output tray and pull out the output tray extender. To load envelopes ENWW 1. Raise the input tray. 2. Slide the paper-width guide to the left.
14 3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to be printed on should face up. 4. Slide the paper-width guide to the right against the stack of envelopes until it stops. 5. Lower the output tray and pull out the output tray extender.
Load original To load an original on the scanner glass ENWW 1. Lift the scanner lid. 2. Load your original print-side down and align it with the marking on the front-right corner of the glass. 3. Close the scanner lid.
Change the default paper size detected by printer The printer can automatically detect whether the input tray has paper loaded and detect whether the loaded paper is large, small, or medium width. You can change the default large, medium, or small paper size detected by the printer. To change the default paper size detected by the printer 16 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 35. 2. Click the Settings tab. 3.
Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
18 Chapter 2 Load media and paper basics ENWW
3 ENWW Connect your printer ● Connect using the HP Smart app ● Connect to a wireless network with a router ● Connect wirelessly without a router ● Wireless settings ● Tips for setting up and using a wireless printer ● Connect your printer to your computer with a USB cable (non-wireless connection) ● Change the connection type 19
Connect using the HP Smart app To set up using the HP Smart app You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, Windows, and Mac devices. For information about this app, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 32. 1. Make sure your computer or mobile device is connected to your wireless network and you know the Wi-Fi password of your wireless network. 2.
Connect to a wireless network with a router TIP: To print the Wireless Quick Start Guide, press and hold the Information button ( ● Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) ● Connect your printer to a wireless network using HP printer software ) for 3 seconds. Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) Before you can connect your printer to a wireless network using WPS, make sure you have the following: ● A wireless 802.
Connect your printer to a wireless network using HP printer software To connect the printer to an integrated wireless WLAN 802.11 network, you will need the following: ● A wireless 802.11b/g/n network that includes a wireless router or access point. NOTE: The printer supports connections using 2.4 GHz or 5 GHz. ● A computer connected to the wireless network that you intend to connect the printer to. ● Network name (SSID). ● WEP key or WPA Passphrase (if needed).
Connect wirelessly without a router With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device —without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. – If you are using a computer, make sure you have installed the HP printer software.
4. In the Embedded Web Server, tap Network > Wi-Fi Direct > Status > Edit Settings. 5. Select the option to turn Wi-Fi Direct on or off and then tap Apply. TIP: You can change the Wi-Fi Direct connection security setting for the printer here. Wi-Fi Direct connection security setting ● If the Wi-Fi Direct connection security for the printer is Automatic, the Wi-Fi Direct password is set to 12345678 and cannot be changed.
your country/region or language, you might be directed to the HP Mobile Printing website in another country/ region or language. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation provided with the mobile device. NOTE: 3. If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct. From the mobile device, connect to a new network.
Wireless settings You can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes printing information about network settings, turning the wireless function on or off, and changing wireless settings. To turn on or off the wireless capability of the printer Press the Wireless button ( ● ) to turn on or off the printer wireless capabilities.
Tips for setting up and using a wireless printer Use the following tips to set up and use a wireless printer: ● When setting up the wireless networked printer using a computer, make sure: – Your wireless router or access point is powered on. – You computer is connected to a wireless network (not using an Ethernet cable). – The printer is in the AWC setup mode. The printer searches for wireless routers, then lists the detected network names on the computer.
Connect your printer to your computer with a USB cable (nonwireless connection) The printer supports a rear USB 2.0 High Speed port for connection to a computer. To connect the printer with the USB cable 1. Visit 123.hp.com to download and install the printer software. NOTE: Do not connect the USB cable to the printer until you are prompted to do so. 2. Follow the onscreen instructions. When you are prompted, connect the printer to the computer by selecting USB on the Connection Options screen. 3.
Change the connection type If you first set up your printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless 802.11a/b/g/n network that includes a wireless router or access point. NOTE: The printer supports connections using 2.4GHz or 5GHz .
30 Chapter 3 Connect your printer ENWW
4 Printer management tools This section contains the following topics: ENWW ● Use the HP Smart app to print, copy, scan, and troubleshoot ● Open the HP printer software (Windows) ● Toolbox (Windows) ● Embedded web server (EWS) ● Sleep mode ● Quiet Mode ● Auto-Off ● Update the printer 31
Use the HP Smart app to print, copy, scan, and troubleshoot HP Smart helps you to set up, copy, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies. NOTE: The HP Smart app might not be available in all languages. Some features might not be available with all printer models.
Open the HP printer software (Windows) After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name.
Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed along with the HP printer software if the computer meets the system requirements. For information about system requirements, see Specifications on page 103. To open the Toolbox 34 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 33. 2. Click Print & Scan . 3. Click Maintain Your Printer.
Embedded web server (EWS) When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view status information, change settings, and manage it from your computer. NOTE: For your security, some settings in the EWS are password-protected. If prompted for a password, enter the PIN from the label on the inside of your printer’s cartridge access door. NOTE: You can open and use the embedded web server without being connected to the Internet.
To open the embedded web server through Wi-Fi Direct 1. If the Wi-Fi Direct icon on the printer display is off, press and hold the Wireless button ( Resume button ( ) and the ) together for three seconds to turn it on. To find the Wi-Fi Direct name and password, press the Information button ( ) to print a printer information page. 2. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP DeskJet 2700 series.
Sleep mode Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after five minutes of inactivity. Use the HP Smart app to change the period of inactivity before the printer sleeps by selecting Advanced Settings. You can also change this setting using the printer’s embedded web server by completing the following steps. To change the time to Sleep mode 1. Open the embedded web server (EWS).
Quiet Mode Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only works for printing with Better print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet Mode is off by default. NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off.
Auto-Off This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy-saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Energy Save Mode on page 100 after 5 minutes of inactivity to help reduce energy use.
Update the printer By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates. You can also manually check for and install updates from the embedded web server. To update the printer using the embedded web server 1. Open the EWS. For more information, see Open the embedded web server on page 35. 2. Click the Tools tab. 3. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions.
5 ENWW Print ● Print using the HP Smart app ● Print from mobile devices ● Print using a computer ● Tips for print success 41
Print using the HP Smart app This section provides basic instructions for using the HP Smart app to print from your Android, iOS, Windows 10 or Mac device. For more information about using the HP Smart app, go to: ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows 10: www.hp.com/go/hpsmartwin-help ● Mac: http://www.hp.com/go/hpsmartmac-help To print from an Android or iOS device 1. Make sure you have loaded paper in the input tray. For more information, see Load media on page 12. 2.
ENWW 5. Select a different printer or make any changes to the print settings, such as paper size or output quality. 6. Click Print.
Print from mobile devices Print with Print Anywhere Print Anywhere is a free service that allows you to use the HP Smart app with your HP Account to print remotely using cellular data or a remote Wi-Fi connection. With Print Anywhere, you can print to your HP web-connected printer anytime, from any location. Click here to go online for more information. Before you can use Print Anywhere, make sure the printer is connected to an active network providing Internet access.
Print using a computer ● Print documents ● Print photos ● Print envelopes ● Print using the maximum dpi ● Print using a Mac desktop or laptop Print documents Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 12. To print a document (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
5. After you print the first side, follow the onscreen instructions to reload the paper, and then click Continue. 6. Click OK to print. Print photos Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 12. To print a photo on photo paper (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
● From the Paper type or Media drop-down list, select the appropriate paper type. ● From the Paper sizes or Paper Size drop-down list, select the appropriate envelope size. ● Select Portrait or Landscape orientation. For more printing tips, see Printer settings tips (Windows) on page 49. 5. Click OK, and then click Print or OK in the Print dialog box. Print using the maximum dpi Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper.
1. Open System Preferences and select Printers and Scanners. 2. Click the Plus icon 3. Choose your printer from the displayed list of network printers, and then click Add. to add the printer. The computer installs the available drivers (print, scan, and fax, if applicable) for your printer.
Tips for print success ● Ink tips ● Paper loading tips ● Printer settings tips (Windows) To print successfully, the HP cartridges should be functioning properly with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. Ink tips ● Use original HP cartridges. ● Install both the black and tri-color cartridges correctly. For more information, see Replace cartridges on page 56.
● ● – Paper Size: Select the paper size you loaded in the input tray. – Media: Select the paper type you are using. To understand color or black and white settings: – Color: Uses ink from all cartridges for full color prints. – Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and white prints.
6 Manage cartridges This section contains the following topics: ENWW ● Information on cartridges and the printhead ● Check estimated ink levels ● Order ink supplies ● HP Instant Ink ● Replace cartridges ● Use single cartridge mode ● Cartridge warranty information ● Tips for working with cartridges 51
Information on cartridges and the printhead The following tips help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for replacing cartridges, and are not intended for first time installation. ● Keep all cartridges in the original sealed packages until they are needed. ● Be sure to turn off the printer properly. ● Store cartridges at room temperature (15-35° C or 59-95° F). ● Do not clean the printhead unnecessarily.
Check estimated ink levels You can check the estimated ink levels from the printer software, printer control panel or HP Smart. NOTE: If you have enrolled in the HP Instant Ink service, the printer automatically checks the ink levels and orders new ink when necessary. For more information about HP Instant Ink, go to hpinstantink.com. To check the ink levels from the printer control panel ● The Ink Level icons on the printer display show an estimate of ink remaining in the cartridges.
Order ink supplies Before ordering cartridges, locate the correct cartridge number. To locate the cartridge number on the printer ● The cartridge number is located inside the cartridge access door. To locate the cartridge number from the HP Smart app ● Open HP Smart. On the Home screen, click or tap the printer image, and then click or tap Supported Supplies or Supply Status. To locate the cartridge number from the printer software (Windows) 1. Open the HP printer software.
HP Instant Ink Your printer is eligible for the HP Instant Ink replacement service, which can reduce your printing costs and save you time. After you enroll in the service, your printer automatically keeps track of your ink levels and orders more ink for you when the ink is running low. HP ships the new cartridges straight to your door before your ink runs out, so you'll always have ink on hand when you need it.
Replace cartridges To replace the cartridges 1. Check that power is on. 2. Remove the cartridge. 3. a. Open the cartridge access door and wait for the print carriage to move to the center of the printer. b. Press down to release the cartridge, and then pull it toward you out of the slot. Insert a new cartridge. a. 56 Remove the cartridge from the packaging.
b. Remove the plastic tape using the pull tab. NOTE: ENWW Do not touch the electrical contacts on the cartridge. c. Slide the cartridge into the slot at a slight upward angle, and then push up on the cartridge until it clicks into place. d. Close the cartridge access door.
Use single cartridge mode Use the single cartridge mode to operate the printer with only one cartridge. The single cartridge mode is initiated when one of the following occurs. ● There is only one cartridge installed in the carriage. ● A cartridge is removed from the carriage if there are two cartridges installed previously.
Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period, the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Tips for working with cartridges Use the following tips to work with cartridges: 60 ● To protect the cartridges from drying out, always turn the printer off using the Power button. ● Do not open or untape cartridges until you are ready to install them. Leaving tape on the cartridges reduces ink evaporation. ● Insert the cartridges into the correct slots. Match the color of each cartridge to the color of the cartridge latch. Make sure the cartridges snap into place.
7 ENWW Copy and scan ● Copy and scan using HP Smart ● Copy from the printer ● Scan using HP printer software ● Scan using Webscan ● Tips for copy and scan success 61
Copy and scan using HP Smart ● Copy and scan from an Android or iOS device ● Scan from a Windows 10 device You can use the HP Smart app to copy and scan documents or photos using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before saving, sharing, or printing. You can print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc.
Scan from a Windows 10 device To scan a document or photo using the device camera If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the device camera. You can then use HP Smart to edit, save, print or share the image. 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 32. 2. Select Scan, and then select Camera. 3.
Copy from the printer From the scanner glass 1. Load paper in the input tray. For information about how to load paper, see Load media on page 12. 2. Load the original print side down on the front-right corner of the scanner glass. For more information, see Load original on page 15. 3. Press either the Start Copy Black button ( ) or the Start Copy Color button ( ) to make a copy. Copying will start two seconds after the last button press.
Scan using HP printer software ● Scan to a computer ● Scan to email ● Create a new scan shortcut (Windows) ● Change scan settings (Windows) Scan to a computer Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. To scan an original from HP printer software (Windows) 1. Load the original print side down on the front-right corner of the scanner glass. 2. Open the HP printer software.
1. Load the original print side down on the front-right corner of the scanner glass. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 33. 3. In the printer software, click Scan , and then click Scan a Document or Photo . 4. Click Create New Scan Shortcut . 5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click Create .
Learn more about using the HP Scan software. Click here to go online for more information. At this time, this website might not be available in all languages. ENWW ● Customize scan settings, such as image file type, scan resolution, and contrast levels. ● Scan to network folders and cloud drives. ● Preview and adjust images before scanning.
Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. For more information, see Open the embedded web server on page 35. NOTE: By default, Webscan is off. You can enable this feature from the EWS. If you are unable to open Webscan in the EWS, your network administrator might have turned it off.
Tips for copy and scan success Use the following tips to copy and scan successfully: ENWW ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load the original print side down on the front-right corner of the scanner glass. ● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image.
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8 ENWW Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Remove Web Services 71
What are Web Services? The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet (using wireless connection). You cannot use these web features if the printer is connected using a USB cable.
Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet using a wireless connection. To set up Web Services 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 35. 2. Click the Web Services tab. 3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use. 4.
Print with HP ePrint HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location. Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access. To print a document using HP ePrint 1. Make sure you have set up Web Services. For more information, see Set up Web Services on page 73. 2.
Remove Web Services To remove Web Services, complete the following steps: ENWW 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 35. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer.
76 Chapter 8 Use Web Services ENWW
9 Solve a problem This section contains the following topics: ENWW ● Get help from the HP Smart app ● Get help in this guide ● HP support 77
Get help from the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance.
2. Lift and hold the input tray shield, and then use a flashlight to check for any jammed paper or foreign objects in the paper path. Remove any jammed paper or foreign objects you find. To avoid tearing any whole sheets of paper, pull the paper with both hands gently. NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing serious paper jams. Do not remove the input tray shield. 3. Press the Cancel button ( ). The printer tries to clear the jam automatically.
2. Open the cartridge access door. 3. Wait until the carriage is idle and silent. 4. Press the Power button ( ) to turn off the printer. Then disconnect the power cord and any other cables from the rear of the printer. CAUTION: To avoid the risk of electrical shock, you must unplug the power cord to move the carriage by hand and reset the paper feed mechanism. 5. Use a flashlight to check for any jammed paper or foreign objects in the cartridge access area and remove them.
7. Close the cartridge access door. 8. Reconnect the power cord and any other cables to the rear of the printer, and then press the Power button ( ) to turn on the printer. To clear a paper jam from underneath the printer 1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Press the Power button ( ) to turn off the printer.
5. Remove the jammed paper. 6. Use a flashlight to check for torn pieces of jammed paper inside the cleanout area, and then remove any jammed paper you find. 7. Close the cleanout door. Gently push the door towards the printer until both latches snap into place. 8. Turn the printer over to its normal position. 9. Reconnect the power cord and any other cables to the rear of the printer, and then press the Power button ( ) to turn on the printer.
Solve paper-feed problems What kind of problem are you having? ● ● ● Paper is not picked up from the input tray – Make sure paper is loaded in the input tray. For more information, see Load media on page 12. – Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray. – Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
Fix cartridge problems If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the cartridges. For information about replacing cartridges, see Replace cartridges on page 56.
c. On the inside of the printer, locate the contacts for the cartridge. The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the cartridge. d. Use a dry swab or lint-free cloth to wipe the contacts. 5. Reinstall the cartridge. 6. Close the cartridge access door. 7. Check if the error message has gone away. If you still receive the error message, turn the printer off, and then on.
4. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. b.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 6. Restart the computer. 7. Clear the print queue. To clear the print queue a. Depending upon your operating system, do one of the following: ● Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound.
Fix print quality issues NOTE: To protect the cartridges from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. To improve print quality (Windows) 1. Make sure you are using original HP cartridges. 2. Check the paper type. For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see Paper basics on page 17. Always make sure the paper you are printing on is flat.
To print a diagnostics page a. Load letter or A4 unused plain white paper into the input tray. b. Open the printer software. For more information, see Open the HP printer software (Windows) on page 33. c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer toolbox. d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page. e. Examine the color blocks on the diagnostics page.
Fix wireless connection Choose one of the following troubleshooting options. ● Verify that the printer and the wireless router are turned on and have power, Also, make sure that the wireless radio in the printer is turned on. The light next to the Wireless button ( ) should be steady blue, indicating that the printer is connected. (If the light is blinking, the printer is in setup mode or attempting to connect). ● Check the Signal Bars icon ( ) on the control panel display.
3. If the Wi-Fi Direct connection security for the printer is set to Manual, do one of the following to connect to the printer. ● Make sure to enter the correct Wi-Fi Direct password or PIN code when prompted. ● If the Wi-Fi Direct icon on the printer display is blinking in sync with the white blinking Information light, make sure to press the Information button ( ) within one minute to connect before timeout. 4.
● Control panel paper error status Control panel error codes If the Number of copies icon on the printer display changes to a number, blinking together with the letter E at the left side, it indicates the printer is in an error state. The letter E and the number work as error codes. Light behavior Cause and Solution The letter E and the number 0 are blinking. At the same time, one or both of the Ink Level icons are blinking and the Ink Alert light is blinking.
Light behavior Cause and Solution The letter E and the number 3 are blinking. At the same time, the Resume light and the Ink Alert light are blinking. The carriage inside the printer has stalled. Open the cartridge access door and make sure the carriage is not obstructed. Move the carriage to the right, close the cartridge access door, and then press the Resume button ( ) to continue printing. See Jams and paper-feed issues on page 78 for more information. The letter E and the number 4 are blinking.
Light behavior Cause and Solution single cartridge mode, see Use single cartridge mode on page 58. ● The corresponding cartridge is installed improperly, or still has plastic tape on it. Remove the corresponding cartridge, make sure there is no plastic tape on it, and then reinsert the cartridge securely. For more information, see Replace cartridges on page 56. Both Ink Level icons without segment, the Error icon, and the Ink Alert light are blinking. One of the following might have occurred.
Light behavior Cause and Solution One of the Ink Level icons without segment, the Error icon, and the Resume light are blinking, and the Ink Alert light is on. One of the following might have occurred. ● The counterfeit or previously used cartridge is installed. ● The corresponding cartridge is very low on ink. Try the following solutions to solve the problem. ● If the corresponding cartridge is newly installed, it might be counterfeit or previously used.
HP support For the latest product updates and support information, visit the product support website at www.support.hp.com. HP online support provides a variety of options for help with your printer: Get troubleshooting assistance: Find information for resolving paper jams, network connection issues, print quality issues, printer errors, and more. Get software and drivers: Download software, drivers, and firmware you need for the printer.
● Product number and serial number (located inside the cartridge access door) Register printer By taking just a few minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.support.hp.
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10 HP EcoSolutions (HP and the Environment) HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly —at home or in the office. For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental stewardship program on page 110. For more information about HP's environmental initiatives, visit www.hp.com/ecosolutions.
Energy Save Mode Power usage is reduced while in Energy Save Mode. After initial setup of printer, the printer will enter Energy Save Mode after 5 minutes of inactivity. To change the time to Energy Save Mode from the embedded web server (EWS) 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 35. 2. Click the Settings tab. 3. In the Power Management section, click Energy Save Mode, and select the desired option. 4. Click Apply.
A Technical information The technical specifications and international regulatory information for the HP DeskJet 2700 series are provided in this section. For additional specifications, see the printed documentation that came with the HP DeskJet 2700 series.
HP Company notices The information contained herein is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Specifications Technical specifications for the HP DeskJet 2700 series are provided in this section. For more product specifications, see the Product Data Sheet at www.support.hp.com. System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website at www.support.hp.com.
● Cards: Up to 200 g/m² ● Photo Paper: Up to 300 g/m² (145 lb) Print specifications ● Print speeds vary according to the complexity of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI Copy specifications ● Digital image processing ● Copy speeds vary according to the complexity of the document and model Scan specifications ● Resolution: Up to 1200 dpi optical ● Color: 24-bit color, 8-bit grayscale (256 levels of gray) ● Maximum scan size from glass: 21.6 x 29.
Regulatory notices The printer meets product requirements from regulatory agencies in your country/region.
For further information, contact: Manager of Corporate Product Regulations, HP Inc, 1501 Page Mill Road, Palo Alto, CA 94304, U.S.A. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Power cord instructions Make sure your power source is adequate for the product voltage rating.
Wireless functionality in Europe ● For products with 802.11 b/g/n or Bluetooth radio: – ● This product operates on radio frequency between 2400 MHz and 2483.5 MHz, with a transmit power of 20 dBm (100 mW) or less. For products with 802.11 a/b/g/n radio: – This product operates on radio frequencies between 2400 MHz and 2483.5 MHz, and between 5170 MHz and 5710 MHz, with a transmit power of 20 dBm (100 mW) or less. – CAUTION: IEEE 802.11x wireless LAN with 5.15-5.
operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm (8 inches) during normal operation. Notice to users in Canada (5 GHz) CAUTION: When using IEEE 802.
Notice to users in Taiwan 低功率電波輻射性電機管理辦法 第十二條 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率 或變更設計之特性及功能。 第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改 善至無干擾時方得繼續使用。 前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及 醫藥用電波輻射性電機設備之干擾。 ENWW Regulatory notices 109
Environmental stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
HP tips for reducing environmental impact ● Choose from a wide variety of HP papers with FSC® or PEFCTM certification, which indicates that the paper pulp came from a reputable and well-managed source.1 ● Conserve resources-look for paper made with recycled content. ● Recycle your Original HP cartridges-it's easy and free with the HP Planet Partners program, available in 47 countries and territories worldwide.2 ● Save paper by printing on both sides of the page.
Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach. EPEAT Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment.
China Energy Label for Printer, Fax and Copier 复印机、打印机和传真机能源效率标识实施规则 依据“复印机、打印机和传真机能源效率标识实施规则”，该打印机具有中国能效标识。标识上显示的能 效等级和操作模式值根据“复印机、打印机和传真机能效限定值及能效等级”标准（“GB 21521”）来确定 和计算。 1. 能效等级 产品能效等级分 3 级，其中 1 级能效最高。能效限定值根据产品类型和打印速度由标准确定。能 效等级则根据基本功耗水平以及网络接口和内存等附加组件和功能的功率因子之和来计算。 2.
Waste disposal for Brazil Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei.
The Table of Hazardous Substances/Elements and their Content (China) 产品中有害物质或元素的名称及含量 根据中国《电器电子产品有害物质限制使用管理办法》 有害物质 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) (PBDE) 外壳和托盘 ◯ ◯ ◯ ◯ ◯ ◯ 电线 ◯ ◯ ◯ ◯ ◯ ◯ 印刷电路板 X ◯ ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ 喷墨打印机墨盒 ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯ ◯ 网络配件 X ◯ ◯ ◯ ◯ ◯ 电池板 X ◯ ◯ ◯ ◯ ◯ 自动双面打印系统 ◯ ◯ ◯ ◯ ◯ ◯ 外部电源 X ◯ ◯ ◯ ◯ ◯ 部件名称 本表格依据 SJ/T 11364 的规定编制。 ◯：
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 台灣 限用物質含有情況標示聲明書 Taiwan Declaration of the Presence Condition of the Restricted Substances Marking 限用物質及其化學符號 Restricted substances and their chemical symbols 單元 Unit 列印引擎 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr+6) (PBB) (PBDE) － ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ － ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ － ◯ ◯ ◯ ◯ ◯ － ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ － ◯ ◯ ◯ ◯ ◯ Print engine 外殼和 紙匣 External casing and t
Battery disposal in Taiwan European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente.
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Index B buttons, control panel 4 C cartridge latch, cartridge locating 2 cartridges tips 52 connectors, locating 3 control panel buttons 4 features 4 status icons 5 copy specifications 104 customer support warranty 97 ENWW recycle ink cartridges 112 regulatory notices 105 regulatory model identification number 105 wireless statements 107 78 M multi-feeds, troubleshoot 83 N network connection wireless connection 21 networks connector illustration 3 view and print settings 9 O operating systems supported
print 91 skewed pages 83 V view network settings 9 W warranty 97 Webscan 68 Windows system requirements 103 120 Index ENWW
