Hardware Reference Guide HP EliteDesk 800 G3 SFF Business PC
© Copyright 2016, 2018 HP Development Company, L.P. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book This guide provides basic information for upgrading the HP EliteDesk Business PC. WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage).
iv About This Book
Table of contents 1 Product features ........................................................................................................................................... 1 Standard configuration features ........................................................................................................................... 1 Front panel components .......................................................................................................................................
Appendix B Electrostatic discharge .................................................................................................................. 49 Preventing electrostatic damage ........................................................................................................................ 49 Grounding methods .............................................................................................................................................
1 Product features Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: This computer model can be used in a tower orientation or a desktop orientation.
Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the slim optical drive bay. Front panel components 1 Slim optical drive (optional) 6 USB 2.0 port with HP Sleep and Charge 2 SD card reader (optional) 7 Audio-out (headphone) jack 3 USB Type-C charging port 8 Audio-out (headphone)/Audio-in (microphone) combo jack 4 USB 3.x ports (2) 9 Hard drive activity light 5 USB 2.
Rear panel components Rear panel components 1 Audio-in jack 6 DisplayPort monitor connectors (2) 2 Serial port (optional) 7 Optional port 3 RJ-45 (network) jack 8 USB 2.0 ports (2) 4 Power cord connector 9 USB 3.x ports (4) 5 Audio-out jack for powered audio devices NOTE: Your model may have additional optional ports available from HP.
Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance.
2 Hardware upgrades Serviceability features The computer includes features that make it easy to upgrade and service. A Torx T15 or flat-bladed screwdriver is needed for some of the installation procedures described in this chapter. Warnings and cautions Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in this guide.
Removing the computer access panel To access internal components, you must remove the access panel. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, and turn off any external devices. 4. Disconnect the power cord from the AC outlet and disconnect any external devices.
Replacing the computer access panel Be sure that the access panel release lever is locked into place, and then place the access panel on the computer (1) and slide the panel forward (2). The release lever will automatically move back to the right and lock the access panel.
Removing the front bezel 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, and turn off any external devices. 4. Disconnect the power cord from the AC outlet and disconnect any external devices.
Removing a slim optical drive bezel blank On some models, a bezel blank covers the slim optical drive bay. Remove the bezel blank before installing an optical drive. To remove the bezel blank: 1. Remove the computer access panel and front bezel. 2. Then press inward on the tab on the left side of the blank (1), and then rotate the blank off the front bezel (2).
Removing and installing the optional front bezel dust filter Some models are equipped with an optional front bezel dust filter. You must periodically clean the dust filter so that the dust collected on the filter does not impede air flow through the computer. NOTE: The optional front bezel dust filter is available from HP. To remove, clean, and replace the dust filter: 1. Turn off the computer properly through the operating system, and turn off any external devices. 2.
5. To replace the dust filter, press the filter firmly onto the front bezel at the tab locations shown below. 6. Reconnect the power cord and any external devices, and then turn on the computer.
Changing from desktop to tower orientation The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. 1. Remove/disengage any security devices that prohibit moving the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3.
System board connections Refer to the following illustration and table to identify the system board connectors for your model.
Upgrading system memory The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). The memory sockets on the system board are populated with at least one preinstalled memory module. To achieve the maximum memory support, you can populate the system board with up to 64 GB of memory configured in a high-performing dual-channel mode.
DIMM and one 1 GB DIMM, and Channel B should be populated with the other two 1 GB DIMMs. With this configuration, 4 GB will run as dual-channel and 1 GB will run as single-channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. IMPORTANT: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules.
7. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Press the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.
Removing or installing an expansion card The computer has two PCI Express x1 expansion sockets, one PCI Express x16 expansion socket, and one PCI Express x16 expansion socket that is downshifted to a x4 socket. NOTE: The PCI Express sockets support only low profile cards. You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 socket.
18 a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis. b. If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up (1) then away from the inside of the chassis (2) to remove it.
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card (1) and carefully rock the card back and forth until the connectors pull free from the socket. Lift the card straight up (2) then away from the inside of the chassis (3) to remove it. Be sure not to scrape the card against other components. 10. Store the removed card in anti-static packaging. 11.
13. Rotate the slot cover retention latch back in place to secure the expansion card. 14. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 15. Replace the computer access panel. 16. If the computer was on a stand, replace the stand. 17. Reconnect the power cord and any external devices, and then turn on the computer. 18. Lock any security devices that were disengaged when the access panel was removed. 19.
Drive positions Drive positions 1 3.5-inch secondary hard drive bay 2 3.5-inch primary hard drive bay 3 2.5-inch hard drive bay 4 9.5 mm slim optical drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. Removing and installing drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0.
Removing a 9.5 mm slim optical drive 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, and turn off any external devices. 4. Disconnect the power cord from the AC outlet and disconnect any external devices.
8. Push the green release latch on the right rear side of the drive toward the center of the drive (1), and then slide the drive forward and out of the bay (2).
Installing a 9.5 mm slim optical drive 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, and turn off any external devices. 4. Disconnect the power cord from the AC outlet and disconnect any external devices.
9. Slide the optical drive through the front bezel all the way into the bay (1) so that the latch on the rear of the drive locks into place (2). 10. Connect the power cable (1) and data cable (2) to the rear of the drive. 11. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board labeled SATA1 or SATA3. NOTE: Refer to System board connections on page 13 for an illustration of the system board drive connectors. 12. Replace the front bezel if it was removed.
Removing a 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. There are two 3.5-inch hard drive bays. The procedure for removing a 3.5-inch hard drive is the same for each drive bay. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3.
8. Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, lift the rear of the drive up (2), and then slide the front of the drive back and lift it out of the bay (3). 9. Remove the four mounting screws (two on each side) from the old drive. You will need these screws if you install a new drive.
Installing a 3.5-inch hard drive NOTE: There are two 3.5-inch hard drive bays. The procedure for installing a 3.5-inch hard drive is the same for each drive bay. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, and turn off any external devices. 4.
– Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the underside of the bracket and into the drive.
– 8. 30 Install four 6-32 silver-and-blue mounting screws in the adapter bracket (two on each side of the bracket). Align the mounting screws on the front of the hard drive with the slots on the drive cage and press the front of the drive down and forward into the bay (1). Then press the rear of the drive down into the drive bay (2) to lock it in place.
9. Connect the power cable (1) and data cable (2) to the rear of the hard drive. NOTE: If the 3.5-inch hard drive is the primary drive, connect the other end of the data cable to the dark blue SATA connector on the system board labeled SATA0. If it is a secondary hard drive, connect the other end of the data cable to one of the light blue SATA connectors on the system board. 10. Replace the computer access panel. 11. If the computer was on a stand, replace the stand. 12.
Removing a 2.5-inch hard drive 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, and turn off any external devices. 4. Disconnect the power cord from the AC outlet and disconnect any external devices.
9. Disconnect the power cable (1) and data cable (2) from the rear of the hard drive. 10. Pull the release lever at the rear of the drive outward (1). Then slide the drive back until it stops and pull it down and out of the drive bay (2). 11. If you are installing a new drive, refer to Installing a 2.5-inch hard drive on page 34. If you are not installing a new drive, rotate the drive cage down and replace the front bezel and access panel.
Installing a 2.5-inch hard drive 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, and turn off any external devices. 4. Disconnect the power cord from the AC outlet and disconnect any external devices.
9. Rotate the drive cage to its upright position. 10. Align the mounting screws on the drive with the J-slots on the sides of the drive bay. Press the drive into the drive bay, and then slide the drive forward until it locks in place.
11. Connect the power cable (1) and data cable (2) to the rear of the hard drive. NOTE: If the 2.5-inch hard drive is the primary drive, connect the other end of the data cable to the dark blue SATA connector on the system board labeled SATA0. If it is a secondary hard drive, connect the other end of the data cable to one of the light blue SATA connectors on the system board. 12. Rotate the drive cage back down to its normal position.
Removing and installing an M.2 SSD storage card NOTE: The computer supports 2230 and 2280 M.2 SSD cards. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, and turn off any external devices. 4. Disconnect the power cord from the AC outlet and disconnect any external devices.
9. To remove an M.2 SSD card, remove the screw that secures the card (1), lift the end of the card up (2), and then slide the card out of the system board connector (3). 10. To install an M.2 SSD card, slide the pins on the card into the system board connector while holding the card at approximately a 30° angle (1). Press the other end of the card down (2), and then secure the card with the screw (3).
11. Rotate the drive cage back down to its normal position. IMPORTANT: Be careful not to pinch any cables or wires when rotating the drive cage down. 12. Replace the front bezel. 13. Replace the computer access panel. 14. If the computer was on a stand, replace the stand. 15. Reconnect the power cord and any external devices, and then turn on the computer. 16. Lock any security devices that were disengaged when the access panel was removed.
Installing a security lock The security locks displayed below and on the following pages can be used to secure the computer.
HP Business PC Security Lock V2 The HP PC Security Lock V2 is designed to secure all of the devices at your workstation. 1. Attach the security cable fastener to a desktop using the appropriate screws for your environment (screws not provided) (1), and then snap the cover onto the base of the cable fastener (2). 2. Loop the security cable around a stationary object.
42 3. Slide the security cable through the security cable fastener. 4. Pull the two scissor hands of the monitor lock apart and insert the lock into the security slot on the rear of the monitor (1), close the scissor hands together to secure the lock in place (2), and then slide the cable guide through the center of the monitor lock (3).
5. Slide the security cable through the security guide installed on the monitor. 6. Attach the accessory cable fastener to a desktop using the appropriate screw for your environment (screw not provided) (1), and then place the accessory cables into the base of the fastener (2).
44 7. Slide the security cable through the holes in the accessory cable fastener. 8. Screw the lock to the chassis using the screw provided.
9. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. 10. When you have completed all steps, all of the devices at your workstation will be secured.
A Battery replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery.
b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). b. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up.
b. Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. 9. Replace the computer access panel. 10. If the computer was on a stand, replace the stand. 11. Reconnect the power cord and any external devices, and then turn on the computer. 12. Reset the date and time, your passwords, and any special system setups using Computer Setup. 13.
B Electrostatic discharge A discharge of static electricity from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the device. Preventing electrostatic damage To prevent electrostatic damage, observe the following precautions: ● Avoid hand contact by transporting and storing products in static-safe containers. ● Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
C Computer operating guidelines, routine care and shipping preparation Computer operating guidelines and routine care Follow these guidelines to properly set up and care for the computer and monitor: 50 ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
Optical drive precautions Be sure to observe the following guidelines while operating or cleaning the optical drive. Operation ● Do not move the drive during operation. This may cause it to malfunction during reading. ● Avoid exposing the drive to sudden changes in temperature, as condensation may form inside the unit. If the temperature suddenly changes while the drive is on, wait at least one hour before you turn off the power. If you operate the unit immediately, it may malfunction while reading.
D Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.
Index A access panel removal 6 replacement 7 accessibility 52 B battery replacement 46 C computer operating guidelines 50 L locks cable lock 40 HP Business PC Security Lock 41 padlock 40 D drives cable connections 21 installation 21 locations 21 dust filter 10 E electrostatic discharge, preventing damage 49 expansion card installation 17 removal 17 F front bezel blank removal 9 removal 8 replacement 9 front panel components 3.
