OMEN by HP Laptop PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2016 HP Development Company, L.P. Radeon is a trademark of Advanced Micro Devices, Inc. NVIDIA and GeForce are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Processor information IMPORTANT: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle.
vi Processor information
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 9 Right side ...............................................................................................................................................................
Battery ............................................................................................................................................... 34 Display assembly ............................................................................................................................... 37 Hard drive .......................................................................................................................................... 39 SSD (M.2) ..............................................
Specifications .............................................................................................................................................. 77 Computer specifications ...................................................................................................................................... 77 39.62 cm (15.6 in) display specifications ............................................................................................................ 78 Hard drive specifications .......
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1 Product description Category Description NVIDIA GeForce GTX 950M NVIDIA GeForce GTX 960M NVIDIA GeForce GTX 965M AMD Radeon RX 460 R16MG1-70 NVIDIA GeForce GTX 1050 NVIDIA GeForce GTX 1050Ti AMD Radeon RX 460 R16MG1-70 Product Name OMEN by HP Laptop PC √ √ √ √ √ √ √ Processor 6th generation Intel® Core™ i7 Processor √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ Intel Core i7-6700 HQ (2.6 GHz, turbo up to 3.
Category Internal graphics: Internal graphics: 2 Description NVIDIA GeForce GTX 950M NVIDIA GeForce GTX 960M NVIDIA GeForce GTX 965M ● GPS (GPU Performance Scaling) √ √ √ ● Intel HD Graphics 530 √ √ √ AMD Radeon RX 460 R16MG1-70 NVIDIA GeForce GTX 1050 NVIDIA GeForce GTX 1050Ti √ √ √ √ AMD Radeon RX 460 R16MG1-70 √ Hybrid graphics: ● NVIDIA GeForce GTX 950M with up to 2048 MB of dedicated video memory (128 Mx32 GDDR5 x 4 PCs) 128-bit ● NVIDIA GeForce GTX 960M with up to 2048 MB
Category Description NVIDIA GeForce GTX 950M NVIDIA GeForce GTX 960M NVIDIA GeForce GTX 965M AMD Radeon RX 460 R16MG1-70 NVIDIA GeForce GTX 1050 NVIDIA GeForce GTX 1050Ti AMD Radeon RX 460 R16MG1-70 (256 Mx32 GDDR5 x 4 PCs, 1.5 V/7 Gbps), 128-bit ● Panel Color AMD Radeon RX 460 R16MG1-70 with up to 4096 MB of dedicated video memory (256 Mx32 GDDR5 6 Gbps x 4 PCs), 128-bit, limited to China localization only 15.
Category Memory Description NVIDIA GeForce GTX 950M NVIDIA GeForce GTX 960M NVIDIA GeForce GTX 965M √ √ √ Base enclosure: Twinkle Black √ √ √ Two SODIMM slots - customer non-accessible/nonupgradeable √ √ DDR4-2133 Dual Channel Support (DDR4-2400 bridge to DDR4-2133) √ √ ● Black, Pattern: Shadow Mesh ● Ash Silver background + Hybrid Green pattern gradient, Pattern: Hexagon, limited to China localization, non-3D camera, and NVIDIA GeForce GTX 960M/ 2GB VRAM/Core-i5, NVIDIA GeForce GTX 96
Category Description NVIDIA GeForce GTX 950M NVIDIA GeForce GTX 960M NVIDIA GeForce GTX 965M √ √ √ Supports all 7 mm/9.5 mm, SATA 2.5" hard drives √ √ √ HP 3D DriveGuard √ √ √ ● Hard drive ● 16384 MB (8192 MB x 2), no support for 32-bit OS and Win7 Home Basic Single hard drive configurations NVIDIA GeForce GTX 1050 NVIDIA GeForce GTX 1050Ti AMD Radeon RX 460 R16MG1-70 √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ ● 1 TB (7200) 9.
Category Description NVIDIA GeForce GTX 950M NVIDIA GeForce GTX 960M NVIDIA GeForce GTX 965M AMD Radeon RX 460 R16MG1-70 NVIDIA GeForce GTX 1050 NVIDIA GeForce GTX 1050Ti AMD Radeon RX 460 R16MG1-70 √ √ √ √ √ √ √ cancellation, noise suppression Intel RealSense 3D Camera: Audio Intel RealSense 3D camera - indicator LED, USB 3.
Category Description NVIDIA GeForce GTX 950M NVIDIA GeForce GTX 960M NVIDIA GeForce GTX 965M AMD Radeon RX 460 R16MG1-70 NVIDIA GeForce GTX 1050 NVIDIA GeForce GTX 1050Ti AMD Radeon RX 460 R16MG1-70 √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ RJ-45 / Ethernet √ √ √ √ √ √ √ AC Smart Pin adapter plug √ √ √ √ √ √ √ Full Size Backlit 3 Coat paint island-style keyboard with numeric key pad √ √ √ √ √ √ √ TouchPad Requirements: √ √ √ √ √ √ √ √ √ √ √ √
Category Description NVIDIA GeForce GTX 950M NVIDIA GeForce GTX 960M NVIDIA GeForce GTX 965M AMD Radeon RX 460 R16MG1-70 NVIDIA GeForce GTX 1050 NVIDIA GeForce GTX 1050Ti AMD Radeon RX 460 R16MG1-70 TPM 2.
2 External component identification Right side Description (1) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with connectors facing the computer. 2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: (2) Drive light (select products only) ▲ Press in on the card, and then remove it from the memory card reader.
Description ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. Left side Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub. (3) USB 3.
Display NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Internal microphones Record sound. (2) Camera light On: The camera is in use. (3) Camera Allows you to video chat, record video, or record still images. Some also provide HD (high-definition) or 3D capability, apps for gaming, or facial recognition software like Windows Hello. To use your camera: (4) WLAN antennas* ● Type camera in the taskbar search box, and then select Camera.
Top TouchPad Component 12 Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (3) Mute light ● Amber: Computer sound is off.
Button and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key, action keys, or the spacebar. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad.
Icon Description Mutes or restores speaker sound. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD. Turns the airplane mode and wireless feature on or off.
Bottom Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Rear Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
Component (1) Model name (select products only) (2) Product number (3) Serial number (4) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 18 for details.
Item Component (1) Display panel (see Display assembly on page 37) (2) Top cover with TouchPad and keyboard (see TouchPad on page 58 for a detailed list of country codes) (3) TouchPad board (4) Spare part number For use with products with Shadow Mesh 860364-001 For use with products with Hybrid Green 860330-001 TouchPad cable 858967-001 Speaker Kit 858976-001 Computer major components 21
Item Component Spare part number (5) USB board cable 856729-001 (6) RTC battery 741976-001 (7) Power connector (includes cable) 858021-001 (8) Power button board 858974-001 Power button board cable 858966-001 (9) SSD Generic SSD 128 GB 2280 M2 SATA-3 Value TL 827560-027 Generic SSD 256 GB 2280 M2 PCIe 3x4SS NVMe TLC TL 847109-008 Generic SSD 512 GB 2280 M2 PCIe 3x4SS NVMe TLC TL, not for products with AMD Radeon hybrid graphics 847110-007 (10) System board (see System board on page
Item Component (20) Battery (21) Spare part number 3 cell prismatic battery - 61.5 Whr (5360 mAh), for use with products with Intel 6th generation processors or Intel 7th generation processors with AMD Radeon hybrid graphics 849910-850 4 cell polymer battery - 63.
Display assembly subcomponents Item Component (1) Bezel (2) (3) For products with an HD camera 856725-001 For products with a 3D camera 856726-001 Camera Intel RealSense 3D camera 1080p 781624-005 HP Wide Vision HD camera 1720p 846006-003 3D camera cable 859445-001 Raw panel 15.
Item Component Spare part number 15.6" panel, UHD AG UWVA, ultra slim-flat 842484-004 15.
26 Component Spare part number For use in North America 213349-009 For use in the People’s Republic of China 286497-008 For use in South Africa 361240-002 For use in Switzerland 213354-008 For use in Taiwan 393313-003 For use in Thailand 285096-006 For use in the United Kingdom 213351-008 Screw Kit 856752-001 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for authorized service provider parts CAUTION: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty.
2. Remove the plastic plug and screw (1), and then remove the 2 Phillips M2x5.0 screws (2) and the 8 M2.5x6.0 screws (3). NOTE: There are three internal clips by the battery area. Carefully disengage those clips as you are removing the base enclosure. 3. Slide a nylon flake tool around the edge of the base enclosure to loosen it, taking care not to damage the internal clips. Lift the front edge (1) to access the internal clips in the battery area. 4. Remove the base enclosure (2).
Battery Description Spare part number 3 cell prismatic battery - 61.5 Whr (5360 mAh), for use with products with Intel 6th generation processors or Intel 7th generation processors with AMD Radeon RX 460 R16MG1-70 849910-850 4 cell polymer battery - 63.
2. Disconnect the battery cable from the system board (1), release the battery cable from the routing channels (2), and then lift the battery cable to remove it (3).
3. Remove 4 Phillips 2x5 screws (1), lift the battery (2), and then slide the battery (3) to remove it from the computer. Reverse this procedure to replace the battery.
Display assembly IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the display assembly, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 32). 5.
2. Disconnect the WLAN antenna cable (1), and remove the tape (2) holding it in place, disconnect the display cable (3), and then release the cable from the routing channels (4). 3. Rotate the display assembly (1), and then remove the display assembly (2) from the base enclosure. NOTE: For display panel and display component removal procedures, see Display panel on page 60. Reverse this procedure to install the display assembly.
Hard drive Description Spare part number Hard drive 1 TB 7200 RPM SATA RAW 9.5 mm 766644-005 2 TB 5400 RPM SATA RAW 7 mm, not available for products with AMD Radeon hybrid graphics 912487-855 Hard drive cable 858969-001 Hard drive brackets 913937-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the hard drive, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer.
Reverse this procedure to install the hard drive. If it is necessary to disassemble the hard drive, follow these steps: ▲ Remove the hard drive connector (1), and then remove the side brackets (2). Reverse this procedure to reassemble the hard drive.
SSD (M.2) Description Spare part number Generic SSD 128 GB 2280 M2 SATA-3 Value TL 827560-027 Generic SSD 256 GB 2280 M2 PCIe 3x4SS NVMe TLC TL 847109-008 Generic SSD 512 GB 2280 M2 PCIe3x4SS NVMe TLC TL, not for products with AMD Radeon hybrid graphics 847110-007 Before removing the SSD, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Memory Description Spare part number Memory For use with products with Intel 6th generation processors: 2 GB 2133 MHz 1.2v DDR4 shared, not for products with AMD Radeon hybrid graphics 851379-005 4 GB 2133 MHz 1.2v DDR4 shared 820569-005 8 GB 2133 MHz 1.2v DDR4 shared 820570-005 For use with products with Intel 7th generation processors: 2 GB 2400 MHz 1.2v DDR4 shared 864271-855 4 GB 2400 MHz 1.2v DDR4 shared 862397-855 8 GB 2400 MHz 1.
4. Remove the base enclosure (see Base enclosure on page 32). 5. Disconnect the battery (see Battery on page 34). If you are replacing a memory module, remove the existing memory module: 1. Lift the clear film covering the memory module. 2. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. 3. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot.
WLAN module Description Spare part number WLAN module, Intel Dual Band Wireless-AC 7265 793840-005 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the WLAN module, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Reverse this procedure to install the WLAN module. USB board Description Spare part number USB board 858975-001 USB board cable 856729-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the USB board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
Reverse this procedure to install the USB board. Power button board Description Spare part number Power button board 858974-001 Power button board cable 858966-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power button board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
2. Lift the power button board (2) at an angle, and then remove the board (3). Reverse this procedure to install the power button board.
Fans Description Spare part number Fan, the same spare part number can be used to replace either the right fan or the left fan 858970-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the fan, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
Heat sink for hybrid graphics memory Description Spare part number Heat sink for products with NVIDIA GeForce GTX 950M/960M/965M hybrid graphics 856668-001 Heat sink for products with AMD Radeon hybrid graphics 901922-001 Heat sink for products with NVIDIA GeForce GTX 1050/1050Ti hybrid graphics 920563-001 Before removing the heat sink for hybrid graphics memory, follow these steps: 1. Turn off the computer.
3. The following illustration shows the replacement thermal material locations. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the system board components (1), (3) and on the heat sink areas (2), (4) that service them.
2. The following illustration shows the replacement thermal material locations. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the system board components (1) and on the heat sink areas (2) that service them. Reverse this procedure to install the heat sink for CPU and graphics.
Speakers Description Spare part number Speaker Kit, includes the cable 858976-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the speakers, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
System board All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Spare part number System board Intel 6th generation processors Intel i7-6700HQ system board, GeForce GTX 950M, 2 GB 856673-xxx Intel i5-6300HQ system board, GeForce GTX 950M, 2 GB 856674-xxx Intel i3-6100H system board, GeForce GTX 950M, 2 GB 856675-xxx Intel i7-6700HQ system board, GeForce GTX 960M, 2 GB 856676-xxx Intel i5-6300HQ system boar
4. Remove the base enclosure (see Base enclosure on page 32). 5. Remove the battery (see Battery on page 34), and then remove the following components: a. Hard drive (see Hard drive on page 39). b. SSD (see SSD (M.2) on page 41). c. Fans (see Fans on page 48).
2. Remove 1 Phillips 2x5 screw (1), lift the system board (2), and then remove it (3). Reverse this procedure to install the system board. RTC battery Description Spare part number RTC battery 741976-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the RTC battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
1. Carefully place the system board face down. 2. Insert a thin plastic tool (1) to lift the RTC battery, and then remove the battery (2). Reverse this procedure to install the RTC battery. Power connector Description Spare part number Power connector (includes cable) 858021-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power connector, follow these steps: 56 1. Shut down the computer. 2.
Remove the power connector: 1. Carefully place the system board face down. 2. Disconnect the connector cable, and then remove the power connector. Reverse this procedure to install the power connector.
TouchPad Description Spare part number TouchPad board ● Shadow Mesh 860364-001 ● Hybrid Green 860330-001 TouchPad cable 858967-001 Top cover with TouchPad in Black with Hybrid Green, and backlit keyboard 905118-001 Top cover with TouchPad in Black with Shadow Mesh, and backlit keyboard in Dragon Red 859735-XXX For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium -A41 Israel -BB1 South Kore
2. Disconnect the TouchPad cable (1). 3. Remove the 3 Phillips 2.0x2.5 screws (2). 4. Lift the front of the TouchPad (3), and then slide the TouchPad (4) forward to remove it. Reverse this procedure to install the TouchPad.
Display panel Description Spare part number Bezel For products with an HD camera 856725-001 For products with a 3D camera 856726-001 Display panel 15.6" FHD AG UWVA 220 eDP, Slim 752920-014 15.6" UHD AG UWVA 300 eDPU Slim 842484-004 15.
NOTE: The camera and microphone board can be removed after removing the display bezel and before removing the display panel. See Camera on page 65. 2. If it is necessary to replace the display panel, remove 4 Phillips 2.0x2.5 screws from the display panel (1), and then lift the display panel (2) to remove it.
62 3. Rotate the display panel (1), disconnect the display cable (2) from the display panel (3), and then lift the display panel (4) to remove it. 4. If it is necessary to replace the hinge brackets, remove the Phillips 2.5x6.0 screw from the top of each hinge bracket (1) and the 3 Phillips 2.5x6.0 screws from each hinge (2), remove the hinge brackets from the back cover (3), and then lift the hinge brackets (4) to remove them.
5. Remove the Phillips 2.0x2.0 screw from each hinge bracket (1), and then separate the hinge caps (2) from the hinge brackets. 6. Remove the Phillips 2.0x2.0 screw from each hinge (1), and then lift the hinges (2) to remove them.
7. If it is necessary to replace the WLAN antennas, remove the WLAN antennas (1) from the back cover , release the WLAN cable from the routing channels (2), and then lift the antennas and cable to remove them (3). Reverse this procedure to install the display assembly and components.
Camera Description Spare part number Camera Intel RealSense 3D camera 1080p 781624-005 HP Wide Vision HD camera 720p 846006-003 3D camera cable 859445-001 Microphone board, for products with a 3D camera 857471-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the camera, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
2. If it is necessary to replace the microphone board (select products only), disconnect the cable (1), and then lift the microphone board (2) to remove it. Reverse this procedure to install the camera.
6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
7 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
3. Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. 70 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
8 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 72. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 71.
9 Specifications Computer specifications Metric U.S. Width 382.4 mm 15.06 in Depth 252.5 mm 9.94 in Height (front to back) 24.5 mm .96 in Products with hard drive 2200.5 g 4.85 lb Products with SSD 2095.4 g 4.62 lb Dimensions Weight Input power Operating voltage and current 19.5 V dc @ 6.15 A – 120 W 19.5 V dc @ 7.
39.62 cm (15.6 in) display specifications Metric U.S. Height 20.77 cm 8.175 in Width 37.78 cm 14.875 in Diagonal 39.62 cm 15.6 in Number of colors Up to 16.8 million Contrast ratio 500:1 (typical) Brightness 220, 250, or 300 nits Dimensions Pixel resolution Pitch 0.252mm x 0.252mm Format 1920x1080 or 3840x2160 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 2.
1 TB* 2TB* *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region 82 Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter and battery 9 AC adapter, spare part numbers 25 action keys 15 airplane mode key 16 audio, product description 6 audio-out (headphone)/audio-in (microphone) jack, identifying 10 B back cover spare part number 25, 60 backups 71 base enclosure removal 32 spare part number 23 base enclosure, spare part number 32 battery removal 34 spare part number 23, 34 battery cable spare part number 22 bezel spare part number 24, 60 BIOS determining version 67 downloading an update 68 starting the Setup
network 9 RJ-45 (network) 9 K Keyboard spare part numbers 21 keyboard product description 7 keys airplane mode 16 esc 15 fn 15 Windows 15 L labels Bluetooth 19 regulatory 19 serial number 18 service 18 wireless certification 19 WLAN 19 lights AC adapter and battery light 9 caps lock 13 drive 9 mute 13 power 13 RJ-45 (network) status 9 M mechanical requirements, product description 7 memory removal 42 spare part numbers 22, 42 memory card reader, identifying 9 memory card, identifying 9 memory module produ
security, product description 8 serial number 18 serial number, computer 18 service labels, locating 18 serviceability, product description 8 slots memory card reader 9 security cable 10 speaker removal 52 spare part numbers 52 speakers identifying 14 spare part number 21 specifications computer 77 display 78 hard drive 78 SSD removal 41 spare part numbers 22, 41 supported discs, recovery 72 system board removal 53 spare part numbers 22, 53 system recovery 73 system restore point creating 72 system restore
