Intel Unite Solution - Intel Unite Plugin for Telemetry Guide

Intel® Unite™ Solution – Telemetry Plugin Guide v1.1 Page 12 of 12
Appendix A. Troubleshooting
If you have any issues with this plugin, see below for possible causes, but you can also
consult the Hub log for additional information.
 Verify that Certificate hashes preventing the plugin to work are not entered in
the admin portal.
 Ensure the Plugin Certificate Hash key value for Telemetry has been entered on
the Admin Web Portal.
 Ensure the Plugin Certificate Hash has been enabled on the Admin Web Portal.
 Ensure the hub is connected to the corporate network through a wired
connection.
 If the Plugin Install ended prematurely ensure you have compatibility with your
Intel® Unite™ software.