User Guide - Windows 7
Using Windows 7 operating system media ....................................................................................... 68
12 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 70
Using Computer Setup ......................................................................................................................................... 70
Starting Computer Setup .................................................................................................................. 70
Navigating and selecting in Computer Setup ................................................................................... 70
Restoring factory settings in Computer Setup ................................................................................. 71
Updating the BIOS ............................................................................................................................. 72
Determining the BIOS version ......................................................................................... 72
Downloading a BIOS update ........................................................................................... 72
Changing the boot order using the f9 prompt .................................................................................. 73
TPM BIOS settings (select products only) ........................................................................................................... 73
Using HP Sure Start (select products only) ......................................................................................................... 74
13 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 75
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 75
14 Support .................................................................................................................................................... 77
Contacting support .............................................................................................................................................. 77
Labels ................................................................................................................................................................... 77
15 Specications ............................................................................................................................................ 79
Input power .......................................................................................................................................................... 79
Operating environment ....................................................................................................................................... 79
16 Accessibility .............................................................................................................................................. 80
Supported assistive technologies ....................................................................................................................... 80
Contacting support .............................................................................................................................................. 80
Appendix A Traveling with or shipping your computer ....................................................................................... 81
Appendix B Troubleshooting ........................................................................................................................... 82
Troubleshooting resources .................................................................................................................................. 82
Resolving issues .................................................................................................................................................. 82
The computer is unable to start up ................................................................................................... 82
The computer screen is blank ........................................................................................................... 82
Software is functioning abnormally ................................................................................................. 83
The computer is on but not responding ............................................................................................ 83
The computer is unusually warm ...................................................................................................... 83
An external device is not working ..................................................................................................... 83
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