User Guide
© Copyright 2015 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft and Windows are trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Welcome ....................................................................................................................................................... 1 Finding information ............................................................................................................................................... 2 2 Getting to know your computer ...................................................................................................................... 3 Right .....
4 Navigating using the keyboard, touch gestures and pointing devices ............................................................... 24 Using pointing devices ......................................................................................................................................... 24 Setting pointing device preferences ................................................................................................. 24 Using the pointing stick ..................................................
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 39 6 Power management ..................................................................................................................................... 40 Shutting down (turning off) the computer .......................................................................................................... 40 Setting power options ..................................................................................
Drives ......................................................................................................................................................... 53 Using hard drives ................................................................................................................................................. 53 Improving hard drive performance ................................................................................................... 53 Using Disk Defragmenter ...................
11 Backup and recovery .................................................................................................................................. 67 Backing up your information ............................................................................................................................... 67 Performing a system recovery ............................................................................................................................ 67 Using the Windows recovery tools ......
Resolving issues .................................................................................................................................................. 83 The computer is unable to start up ................................................................................................... 83 The computer screen is blank ........................................................................................................... 83 Software is functioning abnormally ................................
1 Welcome After you set up and register the computer, we recommend the following steps to get the most out of your smart investment: ● TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen. ● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see Connecting to a network on page 17.
Finding information You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources that provide product details, how-to information, and more, use this table. Resources For information about Setup Instructions poster ● How to set up the computer ● Help to identify computer components HP Support Assistant ● Operating system information To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
2 Getting to know your computer Right Component Description (1) Dual-Mode DisplayPort Connects an optional digital display device, such as a highperformance monitor or projector. (2) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.
Component Description NOTE: USB Type-C ports charge products such as cell phones, laptops, tablets, and MP3 players, even when the computer is off. NOTE: 4 Adapters (purchased separately) may be required. (6) Memory card reader Reads optional memory cards that store, manage, share, or access information. (7) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (8) RJ-45 (network) jack/status lights Connects a network cable.
Left NOTE: Refer to the illustration that most closely matches your computer. Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Component (2) Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Optical drive (select products only) Depending on your computer model, reads an optical disc or reads and writes to an optical disc. (4) Optical drive light Green: The optical drive is in use. Off: The optical drive is off.
Component Description For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. (5) Webcam (select products only) Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. (6) Near Field Communication (NFC) tapping area* (select products only) Tap another NFC-enabled device to the NFC tapping area to transfer files.
Component 8 Description (4) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (5) Left TouchPad button Functions like the left button on an external mouse. (6) Right pointing stick button (select products only) Functions like the right button on an external mouse. (7) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) (2) Description Power light Microphone mute light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. ● Amber: microphone sound is off. ● Off: microphone sound is on. (3) Num lock light On: Num lock is on.
Buttons, speakers, and fingerprint reader Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Component Description (4) Volume mute button Mutes and restores speaker sound. (5) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon.
Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lock key, the esc key, or the fn+b. See Identifying the hot keys on page 30 (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lock key, the esc key, or the fn+b. See Identifying the hot keys on page 30 (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Function keys Execute frequently used system functions when pressed in combination with the fn key.
Bottom Component Description (1) Docking station support holes Support an optional docking station. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Component (3) Description Battery light ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. When AC power is connected: ● White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging.
Rear Component 16 Description (1) External monitor port Connects an external VGA monitor or projector. (2) Serial port (select products only) Connects an optional device such as a serial modem, mouse, or printer.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.
Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select Network and Internet, and then select Network and Sharing Center. For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have.
Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off. 2. From the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 3. Select Settings, and then click the network status icon. 4. Select your WLAN from the list. 5.
Inserting and removing a SIM card (select products only) CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card. To insert a SIM card, follow these steps: 1. Turn off the computer by using the Shut down command. 2. Close the display. 3. Disconnect all external devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is firmly seated.
Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices.
2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.
4 Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select products only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select products only). Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks.
Using pointing devices 25
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. 2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together.
● Place two fingers on the TouchPad zone and press to open the options menu for the selected object. Rotating (select products only) Rotating allows you to turn items such as photos. ● Anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock. NOTE: Rotating is intended for specific apps where you can manipulate an object or image.
Edge swipes (select products only) Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. ● Swipe your finger gently from the right edge to reveal the charms. Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly.
Top-edge swipe The top-edge swipe displays app command options that allow you to customize apps. IMPORTANT: ● When an app is open, the top-edge gesture varies depending on the app. Gently swipe your finger from the top edge to reveal the app command options. Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.
NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section. Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly. Press the Windows key alone or in combination with a specific key to perform a designated action. Identifying the hot keys A hot key is a combination of the fn key (1) and either the esc key (2) or one of the function keys (3).
Press fn+ function key Description Increases speaker volume incrementally while you hold down the key. Mutes the microphone. Using keypads The computer includes an embedded numeric keypad, and it also supports an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad. Using the embedded numeric keypad (select products only) (2) Component Description fn key Turns the embedded numeric keypad on and off when pressed in combination with the num lk key.
Turning the embedded numeric keypad on and off Press fn+num lock to turn on the embedded numeric keypad. Press fn+num lock again to turn off the keypad. NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer.
● When num lock is on, most keypad keys type numbers. ● When num lock is off, most keypad keys function like the arrow, page up, or page down keys. When num lock on an external keypad is turned on, the num lock light on the computer is turned on. When num lock on an external keypad is turned off, the num lock light on the computer is turned off. To turn num lock on or off on an external keypad as you work: ▲ Press the num lk key on the external keypad, not on the computer.
5 Multimedia Your computer may include the following: ● Integrated speaker(s) ● Integrated microphone(s) ● Integrated webcam (select products only) ● Preinstalled multimedia software Audio On your computer, or on select products using an external optical drive, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia.
Connecting a microphone To record audio, connect a microphone to the microphone jack on the computer. For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. Connecting headphones and microphones You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone) jack on your computer. Many headsets with integrated microphones are commercially available.
Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.
Dual-Mode DisplayPort The Dual-Mode DisplayPort connects the computer to an optional video or audio device, such as a highdefinition television, or to any compatible digital or audio component. The Dual-Mode DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. NOTE: To transmit video and/or audio signals through the Dual-Mode DisplayPort, you need a Dual-Mode DisplayPort cable (purchased separately).
hub or docking station. You can connect in several ways, depending on the type of graphics controller installed on your computer and whether or not your computer includes a built-in hub. Go to Device Manager to find out what hardware is installed on your computer. 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click Device Manager in the left column.
To set up multiple display devices, follow these steps: 1. Connect your external display devices to the VGA ports or DisplayPorts (DP) on the computer base or the docking station. 2. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notification dialog box is displayed. Click the appropriate options to configure your displays.
6 Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls. Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.
Using power-saving states Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external memory card.
Different power meter icons indicate whether the computer is running on battery or external power. The icon also reveals a message if the battery has reached a low or critical battery level. Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps: 1. From the Start screen, type power options, and then select Power Options. 2. In the left pane, click Require a password on wakeup. 3.
Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer. To run Battery Check: 1. Connect the AC adapter to the computer. NOTE: The computer must be connected to external power for Battery Check to work properly. 2. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance.
Resolving a low battery level Resolving a low battery level when external power is available ▲ Connect one of the following devices: ● AC adapter ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer.
3. Loosen 6 captive screws (1), and then lift the battery (2) to remove it. To replace the battery, reverse these steps. Conserving battery power ● From the Start screen, type power, select Settings, and then select Power Options. ● Select low power-use settings through Power Options. ● Turn off wireless and LAN connections and exit modem applications when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source.
See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance.
1. Shut down the computer. 2. Remove the battery on the computer. 3. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly. ● If the power lights remain off, the AC adapter is not functioning and should be replaced. Contact support for information on obtaining a replacement AC power adapter.
7 External cards and devices Using memory card readers (select products only) Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the memory card formats that are supported on your computer, see Getting to know your computer on page 3.
3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card does not eject, pull the card out of the slot. Using smart cards (select products only) NOTE: The term smart card is used throughout this chapter to mean both smart cards and Java™ Cards. A smart card is a credit card-sized accessory that carries a microchip containing memory and a microprocessor.
Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, see the manufacturer's instructions. These instructions may be provided with the software, on disc, or on the manufacturer’s website.
Connecting a USB device CAUTION: ▲ To reduce the risk of damage to a USB connector, use minimal force to connect the device. Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer. Removing a USB device CAUTION: device.
2. Connect the device cable to the serial port to the computer. 3. Turn on the computer. Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged. 1.
8 Drives Using hard drives CAUTION: To prevent information loss or an unresponsive system: ● Save your work and shut down the computer before adding or replacing a memory module or hard drive. ● If you are not sure whether the computer is off, turn the computer on by pressing the power button. Then shut down the computer through the operating system. Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented.
Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard.
9 Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.
● BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. ● Automatic DriveLock passwords are enabled in Computer Setup. ● Windows passwords are set only in the Windows operating system. ● If HP SpareKey has been set up previously, and if you forget the BIOS administrator password set in Computer Setup, you can use HP SpareKey to access the utility.
Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. This password is set under DriveLock Passwords during the enable process.
5. When prompted, type your new password again to confirm. 6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Deleting a BIOS administrator password 1.
To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup. Note the following considerations about using DriveLock protection: ● After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the user password or the master password. ● The owner of the user password should be the day-to-day user of the protected hard drive.
After 2 incorrect attempts to enter the password, you must shut down the computer and try again. Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then press enter. 4.
Your changes go into effect when the computer restarts. Using Computer Setup Automatic DriveLock In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic DriveLock password is enabled, a random user password and a DriveLock master password will be created for you. When any user passes the password credential, the same random user and DriveLock master password will be used to unlock the drive.
Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables customers to reduce time spent solving end-user device and security issues. Customers can quickly download and install the software, which is highly cost effective relative to traditional in-house solutions.
Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer: ● Near the bottom of the TouchPad ● On the right side of the keyboard ● On the upper-right side of the display ● On the left side of the display Depending on your computer model, the reader may be oriented horizontally or vertically. Both orientations require that you swipe your finger perpendicular to the metallic sensor.
10 Maintenance Cleaning your computer Use the following products to safely clean your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands). ● Alcohol-free glass-cleaning fluid ● Water with mild soap solution ● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes CAUTION: Avoid strong cleaning solvents that can permanently damage your computer.
Cleaning the TouchPad, keyboard, or mouse WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.
11 Backup and recovery To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select products only) by using the installed optical drive (select products only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive.
Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal information before you give away or recycle your computer. For more information on these features, see Windows Help and Support.
12 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. From the Start screen, type file, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder that contains the update. 4. Double-click the file that has an .
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
13 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
3. Use the categories listed to find your product. – or – Click Find Now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
14 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For support, go to http://www.hp.com/support. Here you can: ● Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. 78 ● Find support telephone numbers. ● Locate an HP service center.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door. ● Service label—Provides important information to identify your computer.
15 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
16 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.
A Traveling with the computer For best results, follow these traveling and shipping tips: ● Prepare the computer for traveling or shipping: ◦ Back up your information. ◦ Remove all discs and all external media cards, such as memory cards. CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, remove the media from a drive before removing the drive from a drive bay and before shipping, storing, or traveling with a drive.
B Troubleshooting Troubleshooting resources ● Access website links and additional information about the computer through HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection. ● Contact HP support. For support, go to http://www.hp.com/support.
or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the computer display, one or more external displays, and simultaneous display on all devices. Software is functioning abnormally If the software is unresponsive or responds abnormally, restart the computer by pointing to the right side of the screen. When the charms display, click Settings. Click the Power icon, and then click Shut down.
The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: ● To enable or disable a wireless or wired network device, click the Network Connection icon on the Windows desktop in the notification area, at the far right of the taskbar. To enable a device, click on the device name, and then click Connect. To disable the device, click on the device name, and then click Disconnect. ● Be sure that the wireless device is turned on.
NOTE: When using both displays, the DVD image will not appear on any display designated as the secondary display. The process of burning a disc does not begin, or it stops before completion 86 ● Be sure that all other programs are closed. ● Turn off Sleep mode. ● Be sure that you are using the right kind of disc for your drive. ● Be sure that the disc is inserted properly. ● Select a slower write speed and try again.
C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index Symbols/Numerics 2-finger pinch zoom TouchPad gesture 26 A AC adapter, testing 46 accessibility 81 administrator password 56 antivirus software 62 audio functions, checking 35 audio-out (headphone)/audio-in (microphone) combo jack, identifying 3 Automatic DriveLock password entering 61 removing 61 B battery conserving power 45 discharging 43 displaying remaining charge 43 disposing 45 low battery levels 43 removing 44 replacing 46 storing 45 battery bay 79 Battery Check 43 battery information, finding
hot keys microphone mute 31 using 30 HP 3D DriveGuard 54 HP Client Security 62 HP Mobile Broadband, disabled 21 HP Mobile Connect 21 HP PC Hardware Diagnostics (UEFI) using 76 HP Touchpoint Manager 63 hubs 50 I input power 80 integrated numeric keypad, identifying 13, 32 integrated webcam light, identifying 6 internal microphones, identifying Internet connection setup 19 issues, resolving 83 6 J jacks audio-out (headphone)/audio-in (microphone) combo 3 network 4 RJ-45 (network) 4 Java Card defined 49 inse
RJ-45 (network) jack, identifying 4 RJ-45 (network) lights, identifying 4 rotating TouchPad gesture 27 S scrolling TouchPad gesture 26 security cable slot, identifying 5 security, wireless 19 serial number 79 serial number, computer 79 serial port, identifying 16 setting password protection on wakeup 42 setting power options 40 setup of WLAN 19 setup utility navigating and selecting 71 restoring factory settings 72 shutdown 40 SIM card inserting 21 SIM card slot, identifying 3 Sleep exiting 41 initiating 41
