HP Elite x2 1013 G3 Tablet with Collaboration Keyboard Maintenance and Service Guide
© Copyright 2018 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Components .................................................................................................................................................. 5 Right ......................................................................................................................................................................
Kickstand ........................................................................................................................................... 29 6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 31 Component replacement procedures .................................................................................................................. 31 Nano SIM card ................................................................
Changing the computer boot order ................................................................................................... 74 Removing the HP Recovery partition (select products only) ............................................................ 74 8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 75 Using Computer Setup ........................................................................................
11 Power cord set requirements ...................................................................................................................... 87 Requirements for all countries ............................................................................................................................ 87 Requirements for specific countries and regions ................................................................................................ 88 12 Statement of memory volatility ..................
1 Product description Category Description Product Name HP Elite x2 1013 G3 Tablet with Collaboration Keyboard Processors Intel® Core processors Intel Core i7-8650U, quad core Intel Core i7-8550U, quad core Intel Core i5-8350U, quad core Intel Core i5-8250U, quad core Intel Core i3-8130U, dual core Graphics Intel UMA graphics: Intel UHD Graphics 620 Panel 13.0”, WLED, UWVA, 450 nits, eDP 1.
Category Description 1 TB, PCIe, TLC Audio/visual HP Bang & Olufsen Audio Audio Solution Codec CX8400 Microphone (3 mic array) RGB camera (select models only): ● Front-facing camera, 5 MP with LED indicator ● Rear-facing camera, 8 MP IR camera (select models only): ● Front-facing camera IR Two stereo speakers Digital pen Active Pen with App Launch Button (select models only) Ethernet No direct Ethernet support - Ethernet via accessories Wireless WPAN Bluetooth Bluetooth® 4.
Category Description Nano SIM (2) USB-C 3.1 port with Thunderbolt (docking, power, USB) USB-C 3.
Category Description Pad fingerprint reader (select models only) Power-on authentication (password, fingerprint) Operating system Windows 10 Enterprise 64 Windows 10 Enterprise 64 LTSB 1607 Windows 10 Home 64 Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High-End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Single Language Windows 10 Home 64 StF MSNA for Higher Education Strategic Windows 10 Pro 64 Windows 10 Pro 64 StF MSNA Plus Windo
2 Components Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right Component (1) Description USB Type-C power connector and Thunderbolt port with HP Sleep and Charge Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.
Left Component (1) Description Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
Display Component Description (1) Speakers Produce sound. (2) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (3) WWAN antennas (select products only) * Send and receive wireless signals to communicate with wireless wide area networks (WWANs). (4) Camera light(s) On: One or more camera(s) are in use. (5) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images.
Top Component (1) (2) Description Power light Power button ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
Bottom Component Description (1) Alignment post connectors (2) Connect to the alignment posts on the keyboard (select products only). (2) Keyboard connector Connects the computer to the keyboard (select products only). Rear Component Description (1) Rear camera Allows you to video chat, record video, and record still images. (2) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon.
Using the kickstand To change the angle for the display, follow these steps: 1. Hold the tablet with top edge up (the speakers are on top). 2. Slide the kickstand away from the tablet and position the kickstand at the desired angle. The kickstand will hold at a midway point (1) of about 52 degrees or at full stopping point (2) of about 118 degrees. To close the kickstand, push the kickstand against the bottom of the tablet until it is flush with the bottom.
Keyboard area (select products only) Connecting the keyboard ▲ To connect the keyboard, lower the computer onto the keyboard until the connectors click into place. Removing the keyboard ▲ To remove the computer from the keyboard, pull the computer away from the back of the keyboard.
TouchPad Component 12 Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Fn lock light On: The fn key is locked. (3) Mute light ● On: Computer sound is off. ● Off: Computer sound is on. ● On: Microphone is off. ● Off: Microphone is on. (4) Microphone mute light (5) Num lk light On: Num lock is on.
Special keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. See Action keys on page 15.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 14. ▲ Icon To use an action key, press and hold the key. Description Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments. Press the key again to turn off the privacy screen (select products only). NOTE: To quickly turn on the highest privacy setting, press fn+p.
Icon Description Turns the screen sharing function on or off. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. ● Answers a call. ● Starts a call during a 1-on-1 chat. ● Places a call on hold. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. ● Ends a call. ● Declines incoming calls. ● Ends screen sharing.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 17 for details.
Item Component Spare part number (1) Collaboration Travel Keyboard L29965-001 For a list of keyboard country codes, see Miscellaneous parts on page 22.
Item Component Spare part number (17) Hall sensor board (includes cable) L31343-001 (18) WWAN module (19) 20 Huawei ME906S LTE HSPA+ L29293-005 Qualcomm Snapdragon X12 LTE-Advanced L29295-005 Solid-state drive (M.
Plastics Kit Item Component Spare part number Plastics Kit L31374-001 (1) Antenna holder insert (2) Fingerprint reader insert (3) SIM tray (4) SIM insert (5) SIM tray insert (6) IR camera bezel (7) HD camera bezel WWAN gasket, IR LED tape, USB bracket foil, speaker gasket, thermal long/short gasket, power button, volume button (not illustrated) Plastics Kit 21
Miscellaneous parts Component Spare part number AC adapter 120 W, PFC, 7.4 mm 932446-850 90 W, PFC, S-3P, 4.5 mm 710413-001 65 W, nPFC, USB-C, slim, straight, 1.
Component Spare part number For use in France L29965-051 For use in Germany L29965-041 For use in Greece L29965-151 For use in Hungary L29965-211 For use in Iceland L29965-DD1 For use in India L29965-D61 For use internationally L29965-B31 For use in Israel L29965-BB1 For use in Italy L29965-061 For use in Japan L29965-291 For use in Latin America L29965-161 For use in The Netherlands L29965-DH1 For use in Northwest Africa L29965-FP1 For use in Norway L29965-091 For use in Portu
24 Component Spare part number For use in India L19345-001 For use in Israel L19344-001 For use in Italy L19346-001 For use in North America L19348-001 For use in the People’s Republic of China L19349-001 For use in South Africa L19350-001 For use in Taiwan L19353-001 For use in Switzerland L19351-001 For use in Thailand L19352-001 For use in the United Kingdom and Singapore L19354-001 Duck head power cord for use in the United States L27467-001 Duck head power cord for use in Europ
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screwdriver ● Phillips PH Type #0 and #1 screwdrivers ● Torx T5 screwdriver ● Non-marking, non-magnetic pry tool ● Suction cup tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them.
Workstation guidelines Follow these grounding workstation guidelines: ● Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
28 Material Use Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
3. Pull the sides of the kickstand away from the computer (3), and then remove the kickstand (4). Reverse this procedure to replace the kickstand.
6 Removal and replacement procedures for Authorized Service Provider parts This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: This computer does not have user-replaceable parts.
Nano SIM card CAUTION: To prevent damage to the connectors, use minimal force when inserting a nano SIM card. CAUTION: To prevent damage to a SIM card or a computer, do not change the size of a SIM card by cutting or sanding the card. NOTE: SIM blank does not have hole and should be removed when the system board is removed. 1. Position the computer display-side up on a flat surface. 2.
Display panel Display panel Spare part number Back cover for use in non-privacy models L31358-001 Back cover for use in privacy models L53031-001 Display panel, WUXGA+, privacy (includes privacy panel, touch board, IR bezel, LCD cable, and touch control cable) L31364-001 Display panel, 3k2k, models without an IR camera (includes panel, touch board, bezel, LCD cable, and touch control cable) L31365-001 Display panel, 3k2k, models with an IR camera (includes panel, touch board, IR bezel, LCD cable,
34 2. Position a suction tool at the top corner of the display panel (1), and then rotate the locking lever down to lock the cup (2). 3. Pull the suction tool handle to disengage the panel from the computer.
4. Standard (non-privacy) panels: Lift the panel (1), and then disconnect the battery cable (2), display cable (3), and touch cable (4) from the system board. IMPORTANT: 5. Be careful when opening to avoid tearing cables. Be sure to open from the top. Privacy panels: Rotate the top of the panel up from the computer to approximately 45 degrees (1).
9. Rotate the lever on the display panel connector (2), and then pull the display cable out of the connector (3). Reverse this procedure to replace the display panel. TIP: On models with a privacy display, be sure to connect the cable to the connector on the back of the display before reinstalling the battery.
Battery Description Spare part number Battery (4 cell, 50 Wh) 937434-855 IMPORTANT: Make special note of each screw size and location during removal and replacement. Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Carefully rotate the top of the battery up (1), and the lift the battery out of the computer (2). Reverse this procedure to replace the battery.
Solid-state drive Description Spare part number 1 TB, PCIe, TLC L31368-001 512 GB, PCIe, self-encrypting drive (SED), Opal 2, TLC L31366-001 512 GB, PCIe, TLC L31372-001 256 GB, PCIe, self-encrypting drive (SED), Opal 2, TLC L31369-001 256 GB, PCIe, TLC L31370-001 256 GB, PCIe L31371-001 128 GB, SATA-3, TLC L31367-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer.
Hall sensor board Description Spare part number Hall sensor board (includes cable) L31343-001 Before removing the hall effects sensor board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Kickstand hinges Description Kickstand hinges IMPORTANT: L31376-001 Make special note of each screw size and location during removal and replacement. Before removing the kickstand hinges, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
WWAN module (select products only) Description Spare part number Huawei ME906S LTE HSPA+ L29293-005 Qualcomm Snapdragon X12 LTE-Advanced L29295-005 Before removing the WWAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
NOTE: If the antenna cables are not connected to the terminals on the module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to replace the WWAN module.
POGO connector Description Spare part number POGO connector and cable L31359-001 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Display panel (see Display panel on page 33) b.
Camera connector bracket Before removing the camera connector bracket, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Display panel (see Display panel on page 33) b.
IR camera Description Spare part number IR camera L31350-001 IR camera bezel L31374-001 (Plastics Kit) Before removing the IR camera, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Front-facing HD camera Description Spare part number Front-facing HD camera L31348-001 Front-facing camera bezel L31374-001 (Plastics Kit) Before removing the camera, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Rear-facing camera Description Spare part number Rear-facing camera L31349-001 Before removing the camera, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a.
Microphone board Description Spare part number Microphone board (includes ambient light sensor) L31344-001 Before removing the microphone board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. To remove the plastic bezel, remove speaker cable from the clip on the bezel (1), remove the Phillips M1.6×1.6 screw (2), and then use a tool to remove the bezel from the computer (3). Reverse this procedures to replace the microphone board.
IR LED module Description Spare part number IR LED module L31350-001 IMPORTANT: Make special note of each screw size and location during removal and replacement. Before removing the module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
System board Description Spare part number System board with integrated Intel Core i7-8650U processor and 16 GB of system memory L31341-601 System board with integrated Intel Core i7-8650U processor and 8 GB of system memory L31978-601 System board with integrated Intel Core i7-8550U processor and 16 GB of system memory L33481-601 System board with integrated Intel Core i7-8550U processor and 8 GB of system memory L31977-601 System board with integrated Intel Core i5-8350U processor and 16 GB of s
(3) WLAN antenna cables (4) Fan cables (5) Hall sensor board cable (6) POGO cable 2. On models with a SIM card installed, remove the SIM tray (1). NOTE: If a SIM blank is installed, it must be removed after the system board is removed. 3. Remove the Phillips M1.6×1.6 screw (2) that secures the volume cable, and then disconnect the cable from the system board ZIF connector (3). 4. Loosen the three Phillips screws in the middle of the heat sink (4). 5. Remove the two Phillips M1.6×2.
8. Using a PH type #0 screwdriver, remove the Phillips M1.6×1.6 screw (8) from the left fan. 9. Lift the heat sink up to a 90 degree angle (1). 10. Lift the left edge of the system board (2), and then pull it away from the connectors to remove it (3). 11. If a SIM blank is installed, remove it from the system board.
12. A BIOS board is connected to the system board as shown in the following image. DO NOT remove this board when removing the system board. Reverse this procedure to replace the system board. IMPORTANT: When installing a new system board, the thermal grease and thermal pads must be replaced. See Heat sink on page 57 for more information.
Antennas Description Spare part number Antennas, WLAN and WWAN L31347-001 IMPORTANT: Be careful when lifting the antennas to avoid tearing them. When the antennas use a bumper, pull the cables up evenly. Before removing the antennas, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Heat sink Description Spare part number Heat sink (includes replacement thermal material and spacer) L31354-001 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a.
5. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. IMPORTANT: Failure to remove and replace old thermal pads when removing and replacing the heat sink can result to reduced thermal function. Thermal pads are used on the heat sink (2), (4) and system board (3).
Speakers Description Spare part number Speakers L31353-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a.
3. Use a tool to release the right speaker from the adhesive that secures it (3). Reverse this procedure to replace the speakers.
Fans Description Spare part number Fan Kit L31355-001 Before removing the fans, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Display panel (see Display panel on page 33) b.
2. Remove the fans from the computer (2). Reverse this procedure to replace the fans.
Power button board with audio jack cable Description Spare part number Power button board with audio jack cable L35963-001 Before removing the power button board with audio jack cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. Use a tool to push the power button board up and out of the slot (4). Reverse this procedure to replace the power button board with audio jack cable.
Volume board Description Spare part number Volume board L35962-001 Before removing the volume board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a.
2. Peel the board/cable off the computer (2), and then remove the assembly from the computer (3). Reverse this procedure to replace the volume board.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) L31352-001 Fingerprint reader insert (for use in models without a fingerprint reader) L31374-001 (Plastics Kit) IMPORTANT: Make special note of each screw size and location during removal and replacement. Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer.
3. Use a tool to lift the fingerprint reader board (3) to release it from the adhesive securing it, and then remove the fingerprint reader board. Reverse this procedure to replace the fingerprint reader board.
Cable routing Use the following image to determine proper cable routing in the computer. ▲ Antenna cables (1) and speaker cables (2).
7 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 70). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 70).
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page 72. Using HP Recovery Manager to create recovery media NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Using the HP Cloud Recovery Download Tool to create recovery media To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restoring and recovery Restoring and recovery can be performed using one or more of the following options: Windows tools, HP Recovery Manager, or the HP Recovery partition. IMPORTANT: Not all methods are available on all products.
IMPORTANT: issues. NOTE: Recovery through HP Recovery Manager should be used as a final attempt to correct computer When you start the recovery process, only the options available for your computer are displayed. Before you begin, note the following: ● HP Recovery Manager recovers only software that was installed at the factory.
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer boot order, and then follow the on-screen instructions. See Changing the computer boot order on page 74. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information.
8 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item. NOTE: On tablets without keyboards, you can use your finger to make selections. ● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Type file in the taskbar search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 82. 3. b. Hard drive c.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.
10 Specifications Computer specifications Tablet Keyboard Tablet and Keyboard Width 300.0 mm (11.81 in) 300.0 mm (11.81 in) 300.0 mm (11.81 in) Depth 217.25 mm (8.55 in) 231.5 mm (9.11 in) 231.5 mm (8.65 in) Height 7.9 mm (0.31 in) 4.9 mm (0.19 in) 13.3 mm (0.52 in) Weight 820 g (1.81 lb) 353 g (0.78 lb) 1173 g (2.59 lb) Operating voltage and current 5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.
Display specifications Item Value Active diagonal size 13.0" (33.02 cm) Brightness 72% CG; 450 nits Pixel resolution 3000 × 2000 (3k×2k+) 1920 x 1280 (WUXGA+) Surface treatment 3k×2k+: BrightView WUXGA+: anti glare 86 Interface eDP 1.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions 88 Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB
Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size.
12 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. i.
Nonvolatile memory usage Nonvolatile Memory Type HP Sure Start flash (select models only) Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? 8 MBytes No Yes What is the purpose of this memory? Provides protected backup of critical System BIOS code, EC firmware, and critical computer configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? product, and then follow the on-screen instructions. Intel Management 1.5 MBytes or 7 Engine Firmware MBytes (present only in select Elite or Z models. For more information, go to http://www.hp.com/ support.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Select Main, and then select Reset Security to Factory Defaults. c. Follow the on-screen instructions. d.
13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 22 action keys 15 identifying 15 keyboard backlight 15 mute 15 privacy screen 15 screen brightness 15 speaker volume 15 switch screen image 15 using 15 wireless 15 antenna holder insert illustrated 21 antennas 56 spare part numbers 56 audio adjusting volume 15 audio jack cable spare part number 19, 63 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B back cover 33 spare part number 20, 33 backup, creating 70 backups 70
heat sink spare part number 19 spare part numbers 57 hot keys microphone mute 15 HP PC Hardware Diagnostics UEFI downloading 82 starting 82 using 81 HP PC Hardware Diagnostics Windows downloading 80 installing 81 using 80 HP Recovery Manager correcting boot problems 74 starting 73 HP Recovery media recovery 73 using 71 HP Recovery partition recovery 73 removing 74 HP Sure Start 95 I internal microphones, identifying IR camera spare part numbers 46 IR camera bezel illustrated 21 IR LED module spare part numb
Ethernet 2 graphics 1 keyboard 3 memory module 1 microphone 2 operating system 4 pointing device 3 ports 2 power requirements 3 processors 1 product name 1 security 3 sensors 3 serviceability 4 storage 1 wireless 2 product name 1 product name and number, computer 17 R rear-facing camera spare part number 19 spare part numbers 48 recovery 70 discs 71, 73 HP Recovery Manager 72 HP Recovery partition 72 media 73 starting 73 supported discs 71 system 72 USB flash drive 73 using HP Recovery media 71 recovery med
Windows tools, using 70 wireless action key 15 wireless antennas, identifying 7 wireless certification label 17 wireless light, identifying 13 wireless, product description 2 WLAN antennas, identifying 7 WLAN device 17 WLAN label 17 workstation guidelines 27 WWAN spare part number 19 WWAN antennas, identifying 7 WWAN module 42 spare part numbers 20, 42 100 Index
