User Guide
© Copyright 2017, 2018 HP Development Company, L.P. Intel, Thunderbolt, the Thunderbolt logo, and vPro are trademarks of Intel Corporation in the U.S. and/or other countries. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the United States and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice.
Table of contents 1 Getting started ............................................................................................................................................. 1 Identifying components ........................................................................................................................................ 1 Top .......................................................................................................................................................
6 Troubleshooting .......................................................................................................................................... 25 Solving common problems .................................................................................................................................. 25 General use and connection problems ............................................................................................. 25 Audio problems ..............................................
1 Getting started Identifying components This chapter identifies the visible hardware features of the docking station and provides setup instructions. NOTE: Your computer may not be equipped to take advantage of all the features available on the docking station. Top Component Description Power button and light When a computer is connected to the dock, press to turn on the computer. NOTE: This button is functional only when the docking station is connected to supported HP computers.
Audio module (select products only) Component (1) Description Power button and light When a computer is connected to the dock, press to turn on the computer. NOTE: This button is functional only when the docking station is connected to supported HP computers. (2) Answer call button ● On: The computer connected to the docking station is on. ● Blinking: The computer connected to the docking station is in standby, a power-saving state.
Front Component Description USB Type-C SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. NOTE: Cables and/or adapters (purchased separately) may be required.
Right Component (1) Description Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Rear Component Description (1) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provide high-speed data transfer. (2) External monitor port Connects an external VGA monitor or projector. (3) USB Type-C SuperSpeed port and DisplayPort Connects a display device that has a USB Type-C connector, providing DisplayPort output. This port also supports HDMI and VGA output. NOTE: Cables and/or adapters (purchased separately) may be required.
Setting up the docking station Step 1: Connecting to AC power WARNING! To reduce the risk of electric shock or damage to the equipment: Plug the power cord into an AC outlet that is easily accessible at all times. Disconnect power from the equipment by unplugging the power cord from the AC outlet. If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded (earthed) 3-pin outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter.
Step 2: Connecting to a computer To connect a computer to the docking station: 1. Connect the USB Type-C Thunderbolt cable to the Thunderbolt port and power-in connector or USB Type-C power connector and Thunderbolt port on your computer. NOTE: Be sure that your computer is either on or off. HP does not recommend connecting to a computer that is in Sleep or Hibernation.
Figure 1-3 Connecting to a Thunderbolt port and power-in connector via the combo cable Figure 1-4 Connecting to a USB Type-C power connector and Thunderbolt port via the combo cable 2. In the dialog box that appears, select OK. NOTE: You must be logged on as an administrator on the computer connected to the docking station. To enable a non-administrator user to select OK, enter the non-administrator registry key. Contact your HP Technical Consultant for this key. 3. 8 A second dialog box opens.
4. ● Do Not Connect—Prevents the docking station from connecting to the computer. ● Connect Only Once—Allows the docking station to connect to the computer. Each time the docking station is connected and disconnected, you must log on as an administrator to allow access to the docking station. ● Always Connect—Allows the docking station to connect to the computer.
Monitors cannot be simultaneously connected to the VGA port and either the USB Type-C SuperSpeed port and DisplayPort or the USB Type-C Thunderbolt port. If a monitor is connected to your computer HDMI or USB Type-C port, the number of monitors you can connect to the docking station might be fewer than four. Depending on your screen resolution, the number of monitors you can connect to the docking station might be fewer than four.
2 Using the docking station Docking station guidelines ● Operating systems—For optimal performance, use the docking station with a computer running the Windows 10 operating system. ● Power—To use docking station features, AC power must be connected to the docking station. ● Connecting and disconnecting—The docking station can be connected to or disconnected from the computer whether the computer is on or off.
Setting the security level The docking station supports Direct Memory Access (DMA), a feature that requires a specific Thunderbolt Security Level. NOTE: Check with your IT administrator before you attempt the following procedure. To configure this setting: 1. On computers or tablets with keyboards, turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. – or – On tablets without keyboards, turn off the tablet.
Connecting to a network You can connect the computer to a network through the docking station. This requires an Ethernet cable (purchased separately). WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack. The dock supports the following computer functions over the network connection: NOTE: Before using these functions, verify that your computer has the latest BIOS and network controller driver installed.
Connecting USB devices The docking station has six USB ports: one USB Type-C SuperSpeed port on the front panel; one USB SuperSpeed port with HP Sleep and Charge on the right panel; and on the rear panel, two USB SuperSpeed ports, one USB Type-C SuperSpeed port and DisplayPort, and one USB Type-C Thunderbolt port. Use the USB ports to connect optional external USB devices, such as a keyboard and mouse. NOTE: Be sure that the external device is compliant with the docking station power specifications.
Connecting a DisplayPort device NOTE: To connect a DisplayPort video device to your docking station, you need a DisplayPort cable or USB Type-C cable, purchased separately. The docking station can also be connected to an external device, such as a monitor or a projector, through the DisplayPort. The docking station supports simultaneous video connections to USB Type-C ports that support both video and DisplayPort.
Connecting a DisplayPort device using a USB Type-C cable NOTE: To connect a USB Type-C DisplayPort device to your docking station, you need a USB Type-C cable, purchased separately. To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB Type-C SuperSpeed port and DisplayPort on the docking station. 2.
Connecting a Thunderbolt device using a USB Type-C Thunderbolt cable NOTE: To connect a USB Type-C Thunderbolt device to your docking station, you need a USB Type-C cable, purchased separately. To see video or high-resolution display output on an external Thunderbolt device or use a high-performance data device, connect the Thunderbolt device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the docking station. 2.
Connecting analog audio devices To connect analog audio: 1. Connect one end of an audio Y-cable (purchased separately) to the headphone jack on the docking station. 2. Connect the other end to the red and white audio-in jacks on your television or stereo equipment. See your television or stereo equipment user guide for the jack names and locations.
3 Disconnecting the docking station To disconnect the docking station from the computer, follow these steps: ▲ Disconnect the cable from the computer. When the docking station has successfully disconnected from the computer, the Thunderbolt icon no longer appears in the notification area. NOTE: Do not restart or shut down your computer, or initiate Sleep or Hibernation, until the Thunderbolt icon disappears from the notification area.
4 Changing the USB Type-C Thunderbolt cable To change the USB Type-C Thunderbolt cable (purchased separately): 20 1. Remove the screw from the rear of the bottom panel of the docking station (1), and then remove the bottom panel of the docking station (2). 2. Using the screwdriver (included with the cable), remove the two screws securing the plate to the docking station (1), slide the plate away from the docking station and remove it (2), and then disconnect the cable (3).
3. Disconnect the rubber grommet from the cable you removed from the docking station. 4. Secure the rubber grommet on the new cable. NOTE: Do not change the orientation of the rubber grommet. If the grommet is installed upside down, the bottom panel will not fit over the assembly. 5. Connect the new cable (1), lower the plate to the docking station and slide it under the tabs on the docking station (2), and then use the two screws to secure the cable and plate to the docking station (3).
6. 22 Place the bottom panel on the docking station (1), and then secure it with the screw (2).
5 Using the audio module An audio module can be preinstalled (select products only) or purchased separately and installed on the docking station.
Installing the audio module 24 1. Remove the screw from the rear of the top panel of the docking station (1), and then remove the top panel of the docking station (2). 2. Starting with the front edge, insert the audio module into the top of the docking station (1), and then secure it with the screw (2).
6 Troubleshooting Solving common problems The following tables list possible problems and the recommended solutions. General use and connection problems Problem Possible cause Solution The power light is off. The docking station is not connected to AC power. Connect the power cord to the docking station and to an AC outlet. NOTE: Be sure that you are using the power cord included with the docking station. No devices connected to the docking station are working.
When the docking station is connected to the computer, both the WLAN and the LAN are connected. Switching from the WLAN connection to the LAN connection may not be supported on your computer. NOTE: WLAN-LAN switching is supported only on select computers running the Windows 10 operating system. A device connected to the docking station is not working on the computer. Disable the WLAN connection: 1. Right-click Start, and then select Network Connections. 2. Right-click Wi-Fi, and then click Disable.
Problem Possible cause Solution Fonts and other characters on the external monitor appear large. The screen resolution is configured higher than the maximum limit of the external monitor. Set the screen resolution equal to or lower than the maximum limits of the external monitor. The graphics application does not detect the external monitor. Some graphics applications do not detect external monitors connected to the docking station. Configure the external monitor.
Problem Possible cause Solution 2. Under Scale and layout, select a value of 225% or lower from the Change the size of text, apps, and other items drop-down list. A video device connected to the external monitor port displays a black screen when playing Blu-ray or other protected content. The docking station does not support viewing Blu-ray or other protected content on an external monitor connected to the external monitor port on the docking station.
● Model name and number for the computer and for the docking station ● Serial numbers for the computer and docking station ● Dates the computer and docking station were purchased ● Conditions under which the problem occurred ● Error messages that have been displayed ● Hardware and software you are using ● The manufacturer and model of components connected to the computer and docking station To contact support using your HP computer, select Start and then select HP Help and Support.
7 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the docking station. The docking station operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the docking station can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this docking station.
Index A analog audio 18 audio adjusting volume 2 connecting 17 audio connection, analog 18 audio module 23 audio-out (headphone) jack 18 audio-out (headphone)/audio-in (microphone) combo jack, identifying 4 B buttons power 2 speaker volume 2 C components front 3 rear 5 right side 4 top 1 computer, connecting 7 connector, power 5, 6 D DisplayPort connecting 15 identifying 5 E external devices 11 external monitor port connecting 14 identifying 5 H headphone (audio-out) jack 18 hot keys microphone mute 2 HP He
