User's Manual

6 Troubleshooting
Solving common problems
The following tables list possible problems and the recommended solutions.
General use and connection problems
Problem Possible cause Solution
The power light is o. The docking station is not connected to AC
power.
Connect the power cord to the docking
station and to an AC outlet.
NOTE: Be sure that you are using the
power cord included with the docking
station.
No devices connected to the docking
station are working.
The docking station is not connected to AC
power.
Connect the power cord to the docking
station and to an AC outlet.
The docking station is not connected to the
computer correctly.
Disconnect the docking station cable from
the computer, and then reconnect it.
When a device is connected to a USB port
on the docking station, the device does not
work.
The USB device may not be compliant with
the docking station power specications
and is using too much power.
Reset the port:
1. Disconnect the device.
2. Disconnect the power cord from the
docking station, and then reconnect
it.
3. Disconnect the docking station from
the computer, and then reconnect it.
4. Reconnect the device. If the device
still does not work, it cannot be used
with the port.
A device connected to a USB port on the
docking station stops working.
The port might need to be reset. Reset the port:
1. Disconnect the device that disabled
the port.
2. Disconnect the power cord from the
docking station, and then reconnect
it.
3. Disconnect the docking station from
the computer, and then reconnect it.
If this procedure does not resolve the
problem, restart your computer.
If restarting the computer does not resolve
the problem, you might need to reset your
computer. See your computer
documentation for instructions on creating
recovery media and performing a factory
reset.
Solving common problems 25