User's Manual

When the docking station is connected to
the computer, both the WLAN and the LAN
are connected.
Switching from the WLAN connection to
the LAN connection may not be supported
on your computer.
NOTE: WLAN-LAN switching is supported
only on select computers running the
Windows 10 operating system.
Disable the WLAN connection:
1. Right-click Start, and then select
Network Connections.
2. Right-click Wi-Fi, and then click
Disable.
A device connected to the docking station
is not working on the computer.
The device is not ready to use. There might be a slight delay before
devices connected to the docking station
are ready to use.
The port might need to be reset. Reset the port:
1. Disconnect the device that disabled
the port.
2. Disconnect the power cord from the
docking station, and then reconnect
it.
3. Disconnect the docking station from
the computer, and then reconnect it.
If this procedure does not resolve the
problem, restart your computer.
If restarting the computer does not resolve
the problem, you might need to reset your
computer. See your computer
documentation for instructions on creating
recovery media and performing a factory
reset.
Audio problems
Problem Possible cause Solution
Audio does not play. The drivers are not installed. Install the drivers. See Updating the
software on page 9.
Headphones or other audio device
connected to the docking station do not
produce sound.
An audio device is connected to the
headphone jack on the docking station, but
the docking station is not the default audio
device.
Set the docking station as the default
audio device in the computer settings, or
connect the audio device to the computer.
A microphone connected to the docking
station does not work.
A microphone is connected to the docking
station, but the docking station is not the
default audio device.
Set the docking station as the default
audio device in the computer settings, or
connect the microphone to the computer.
A connected home entertainment system
does not have audio.
Audio is not connected properly. Be sure that the docking station is properly
connected to the home entertainment
system.
Video problems
Problem
Possible cause Solution
A video does not display. The drivers are not installed. Install the drivers. See Updating the
software on page 9.
26 Chapter 6 Troubleshooting